Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth BH4 9DR
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10 268 Reviews
  • Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet-friendly, so your four-legged friends can also move in.

A passionate and dedicated team ensure all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the in-house chef or arranging activities for you to enjoy.

Westbourne Tower encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is close to the beaches of Bournemouth and Poole and air, road and rail links (the mainline train station is just five minutes away) are excellent for visiting family and friends. The wider area served by the community includes Poole, Swanage, Dorchester, Weymouth, Shaftesbury and Dorset.

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Care Provided by Westbourne Tower Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 114 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Doina Tampu-Ababei (General Manager)
  • Admission Criteria
    • Private and NHS referalls
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (17)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2022
    • Number of floors: 4

Funding & Fees Guide for Westbourne Tower Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,260
    • Self-Funded Nursing Care from £1,260
    • Self-Funded Nursing Dementia Care from £1,259

  • Please note costs are subject to type of room and assessment/ care needs
  • (these prices are only a guideline, please contact Westbourne Tower Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.


  • Parking

  • Ample parking spaces on site


Westbourne Tower Care Home - Avery Collection Reviews (268)

Total of 268, showing 121-140
10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.956) out of 10, based on 67 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 268 reviews.

Overall Experience

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Date Published

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Review from C R (Daughter of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've known several of the residents over many years that have gone here and seen how well they are looked after, the level of engagement of the staff and the attention to catering, activities and non-core functions over and above the carers that deal with the day-to-day. Everyone is known by name and
their history. Recently, I moved my mother here after moving from Hampshire to Dorset. She has a lovely room, they have made progress quickly with the nursing staff on some of her medical issues and Mum is settling in very well. I like that many of the key staff have been here a very long time and the current ratings are well deserved. Nothing is ever perfect and there are always wrinkles, the difference here is that everyone wants to try to solve it to give every resident a good quality of life and a comfortable experience. Well done Sunrise. Please keep up the good work.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Margaret S (Respite Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very pleased to be able to get an emergency respite room as quickly as we needed it and once I was here, for what turned out to be five weeks, I immediately felt comfortable and welcome because of the friendliness and professionalism of the management and care staff.
The restaurant
was well run with attentive staff and the daily menu changes offered by the executive chef gave me a wide choice of healthy meals.
But during my stay, it was the attention of all the young care staff, who were kind, caring and lovely to speak to, which was the highlight.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you both back in the future, if your requirements change.


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Review from Thomas B (Grandson of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and the service at Sunrise of Westbourne is outstanding. My nan is extremely well cared for and the staff are very bright and bubbly. Nan has been there for a couple of years now and they joke around and laugh a lot; which is really lovely as it makes for a very friendly environment
and we joke within the family and call it 'the hotel' - and it really is like that. The chef is amazing! He really looks after everyone so well. Nan has always loved her food and she often tells me about the special dishes the chef has done just for her. I eat there for lunch whenever I visit. The food is excellent.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Chris S (Grandson of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan moved into Sunrise a few months ago and we couldn’t be happier with the level of care and the facilities. She is very happy there.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Samuel M (Friend of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My girlfriend's Nan is in Sunrise and has loved her stay there, she even went on a recent skiing trip with the care home's help which she had always dreamed of. I’ve been in and visited a few times with her and there are always lots of activities for residents to choose from alongside the excellent
food and lounge area where their friends and families can always come in and visit. The staff are always really friendly and overall, it’s an excellent care home.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives


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Review from Jo W (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about 6 months - year. All of the staff are very attentive and actually care. They are all friendly and lovely, especially the activities man and the BOC are extremely helpful. My mum is now safe and it is a big weight off my mind knowing she is fed and happy. Lots of trips
to go on, food is good and rooms are well decorated. I have sung their praises many times.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.


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Review from J M (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A safe and caring environment for my parents to spend their final years. Respectful staff, dignified care. Excellent end of life care.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Geoffrey O (Partner of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard is excellent and the food is very good.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from David F (Respite Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the attitude of the staff, no rush, just steady patience. The use of Christian names and a feeling of friendship and understanding. The meals are practical and service excellent. Accommodation is of a high standard and I am leaving with my two-week stay feeling so much younger than
my present age of 88. If I should need any other respite in the future, I will use this home. Value for money? Yes!

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.
The Sunrise of Westbourne Team


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Review from Keith (Son of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received a warm welcome from the moment we walked in the door and the care provided by the team on Dad's floor has been exceptional. The staff all seem very happy and are all prepared to go the extra mile for Dad, especially during the critical settling in period. There are plenty of activities taking
place and food is also very good. The most impressive thing however, is the sheer number of staff on hand at any time of the day and their willingness to help with any need or query. They are all wonderful and can't thank them enough!

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Carole W (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Should be recognised for an award of excellence!!


Words are inadequate to express our gratitude and commendation for the top-quality, genuine care and love mum received.
Sunrise provided the surety of mum’s safety and happiness when we were away - underpinned with excellent communications.

Staff know and understand their residents, they take time and effort to do so. They offer an environment where the energy and positivity offered by all staff is infectious. They are tireless in their efforts to make everyone comfortable, safe and enjoy their living. Just like any family, this is not always easy but staff achieve this with humour and diligence.
The palliative care offered was outstanding. Staff ensured mum had a comfortable, peaceful passing with her family, we too were cared for throughout this sad time
Family & care home were one – the staff are amazing, committed and special.
Thanks to Management for doing so in such a knowledgeable, efficient, friendly manner.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Alison R (Relative of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident at Sunrise for just 2 weeks and in that time, I have seen a vast improvement. She came from another care home where she was very depressed and her memory was failing.
This has all changed in just 2 weeks.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.


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Review from Adam L (Grandson of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Westbourne took my Nan in after some hospital visits changed her normal carers capabilities. Her time here has been incredible, full of life, fun, company and great food. Being able to have our entire family join our Nan for a big family meal is a pleasure. We weren't expecting to be able
to enjoy all together.
The activities have really helped Nan with her mobility and confidence and are delivered in such a great way. Highly recommend.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.


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Review from Zena L (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my mum to be very happy here and well looked after and we are always made very welcome when we all visit. Thank you.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.


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Review from Y B (Friend of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a short stay in a hospital, my neighbour needed good care and her well-being to be monitored. Sunrise ticked the boxes. Within a few hours and at short notice she was accepted into Sunrise. This is a massive step for her and initially, it will be for 2 weeks respite. We look forward to the
experience ending with no fears for future care.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.


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Review from Elaine B (Respite Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food was excellent. The staff could not have been more helpful.
In short, everything was superb.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.


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Review from Robin B (Son of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise Westbourne is a lovely place, in a wonderful location. Friendly and attentive staff, very well appointed rooms, plenty of activity and interaction, freshly prepared food (we sat down to lunch together - delicious!) and lots of entertainment. It's a short distance from the beach and there are
lots of amenities nearby.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.


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Review from Lia M (Niece of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is healthier and happier than she has been for years.
The family are reassured every time we visit that she is safe and happy and my aunt tells us how much she enjoys life at the home.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from R B (Friend of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers whatever their particular part in aiding the resident and their visitors are very helpful and kind making life much easier and happier for one's advancing years. Their polite manner and caring attitude make the building seem a happy place. The meals are inviting as they are a sensible
size for older people.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Betty M (Relative of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited resident many times over the past 2 1/2 years. He is always very happy and content. The staff are always cheerful and ready to help if needed.
All parts of the home are very clean and comfortable at all times. I have eaten in the restaurant many times and have always enjoyed my meals.
Please keep it up I may want to come and join you.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Westbourne Tower Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 67 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Westbourne Tower Care Home - Avery Collection is calculated as follows: ( (773 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 796 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbourne Tower Care Home - Avery Collection is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (6)

Doina

Doina Tampou-Ababei

Job Title: General Manager

Joined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.


Abigail

Abigail Gardiner

Job Title: Deputy Manager

Joined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.


Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.


Steve

Steve Bishop

Job Title: Dining Service Co-ordinator

Joined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.


Kim

Kim Newton

Job Title: Activities Coordinator

Joined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.


Wendy

Wendy Blow

Job Title: Senior Director of Customer Relations

Joined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.


My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.


Ewelina

Ewelina Tilly

Job Title: Nurse Care Manager

Joined: 2022

I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.