Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth BH4 9DR
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10 268 Reviews
  • Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet-friendly, so your four-legged friends can also move in.

A passionate and dedicated team ensure all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the in-house chef or arranging activities for you to enjoy.

Westbourne Tower encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is close to the beaches of Bournemouth and Poole and air, road and rail links (the mainline train station is just five minutes away) are excellent for visiting family and friends. The wider area served by the community includes Poole, Swanage, Dorchester, Weymouth, Shaftesbury and Dorset.

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Care Provided by Westbourne Tower Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 114 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Doina Tampu-Ababei (General Manager)
  • Admission Criteria
    • Private and NHS referalls
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (17)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2022
    • Number of floors: 4

Funding & Fees Guide for Westbourne Tower Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,260
    • Self-Funded Nursing Care from £1,260
    • Self-Funded Nursing Dementia Care from £1,259

  • Please note costs are subject to type of room and assessment/ care needs
  • (these prices are only a guideline, please contact Westbourne Tower Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.


  • Parking

  • Ample parking spaces on site


Westbourne Tower Care Home - Avery Collection Reviews (268)

Total of 268, showing 141-160
10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.983) out of 10, based on 66 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 268 reviews.

Overall Experience

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Date Published

268
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Review from B W (Respite Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed very much.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Mary B (Respite Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and the staff are very helpful.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from C P (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Sunrise for 2 weeks but she is settling in very well. The staff are kind and helpful and mum has a very good rapport with them already.
I am delighted with the care received and I am so glad I chose Sunrise of Westbourne for my mum.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Westbourne Team


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Review from A M (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has only been at Sunrise for a few weeks but from the minute we walked through the door there was a warm welcome. Anything we needed and questions have always been quickly sorted. All staff have been so caring and friendly. Mum has settled for more quickly than I expected. The home itself is
beautiful, the coffee shop, lounge and dining room are perfect. Wonderful atmosphere.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Westbourne Team


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Review from Harry S (Friend of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for residents is very personalised and lovely staff help this! My friend is very happy with the care provided and I believe he is treated very well.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their friends and families' lives.
The Sunrise of Westbourne Team


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Review from E B (Day Care) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love to come to Sunrise of Westbourne. We always feel much happier after a visit. The food was very good. We have been coming here for years and are getting nearer to moving in.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Eliot B (Great-Nephew of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, warm and kind staff who are extremely attentive to the needs of the residents. This is such a comfort to the family.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Neil G (Son of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The stable, dedicated care team proved to be up to the task of looking after mum 24/7. Mum was always treated with dignity and respect even though her behaviour, though polite, could test a person’s patience at times!
It would be inappropriate to single out or name any one particular staff member,
suffice to say, there were many special moments when those individuals concerned raised the title of ‘carer’ to an altogether higher level. We also knew there were many actions that went unobserved or acknowledged.
Knowing and seeing mum in such an environment, gave her whole family great peace of mind and the freeness to spend quality time with her, safe in the knowledge that her routine care was so well attended to. The Sunrise community rapidly became her 'home'.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Joanna B (Relative of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible care of my great aunt, huge support, kindness and care. She is treated with patience and dignity. Visitors are always welcome and the management are excellent.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Abigail B (Friend of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t recommend Sunrise of Westbourne anymore. Beautiful care home with a fantastic staff that are so passionate about the care they deliver.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Sophie L (Relative of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is a resident at Sunrise of Westbourne and she is very well cared for and always seems very happy when I come in to visit her. Recently my mum passed away and all the Sunrise Staff were extremely kind to my nan and me. I always enjoy coming into visit as it's a relaxing place to be and all the
staff are lovely.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time.


Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Westbourne Team


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Review from Ronnie S (Friend of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into this beautiful home 3 years ago, the love compassion and specialist Dementia care she received is second to none. It moves me to tears just thinking about the dignity she retained during this difficult time. The staff were always so upbeat and welcoming, I will miss going in there
I felt that I was part of the Sunrise family.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Westbourne Team


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Review from Barbara M (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Sunrise seriously ill, chronic Asthma and Bronchitis. No help had been provided elsewhere. Sunrise too over, knowledgeable and experienced carers. 'The best of hospital treat'. I recommend it's organisation and achievement.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Westbourne Team


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Review from S L (Granddaughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring staff with lovely facilities.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from J F (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved here for a two-week stay and was so happy that he is staying permanently!
His family are pleased and relieved to see him so well cared for and relaxed as he has no responsibilities and worries.
I have spent a lot of time with him on my visits and am impressed by the quality of care
and kindness of staff and involvement of managers.
Thank you!

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from I L (Grandson of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad was very happy here. Great staff and good company.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.


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Review from D H (Respite Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been in a home before, so it felt strange at first. The carers and staff have changed that, they are all wonderful, kind, caring and supportive. I love them all. They are making my short stay very happy. I will miss these lovely people when I leave.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from D E (Relative of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my relative at Sunrise of Westbourne, I always find the reception staff friendly and courteous.


The rooms are always kept clean and well managed and I wouldn't hesitate to recommend Sunrise of Westbourne to other friends and relatives.


Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Stephen F (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sunrise of Westbourne for the last 4 months she has been incredibly well looked after on every visit. I am told how incredibly kind everyone is to her. I sincerely know that I have picked the perfect nursing care home for my mother. Many thanks to everybody.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Review from Alex W (Grandson of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed by the welcome and efficiency displayed. Also the homely atmosphere.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team


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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Westbourne Tower Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 66 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Westbourne Tower Care Home - Avery Collection is calculated as follows: ( (773 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 785 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbourne Tower Care Home - Avery Collection is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

Top 20 Large Care Home Groups 2025

Recipient: Avery Healthcare Group

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Avery Healthcare Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Avery Healthcare Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (6)

Doina

Doina Tampou-Ababei

Job Title: General Manager

Joined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.


Abigail

Abigail Gardiner

Job Title: Deputy Manager

Joined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.


Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.


Steve

Steve Bishop

Job Title: Dining Service Co-ordinator

Joined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.


Kim

Kim Newton

Job Title: Activities Coordinator

Joined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.


Wendy

Wendy Blow

Job Title: Senior Director of Customer Relations

Joined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.


My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.


Ewelina

Ewelina Tilly

Job Title: Nurse Care Manager

Joined: 2022

I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.