Southbourne Beach Care Home - Avery Collection

42 Belle Vue Road, Southbourne, Bournemouth BH6 3DS
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9.9 165 Reviews
  • Southbourne Beach Care Home - Avery Collection, Bournemouth
Southbourne Beach is located a short walk from the sea front and its excellent beaches, perfect for a refreshing walk or for some fresh sea air. The home attracts residents and their families from all over the wider Dorset area, including Christchurch, Ringwood and the New Forest. The home offers high quality care including both residential and dementia care as well as shorter respite stays. The care home has 104 beds over three floors.

The location of this home is a short drive to Royal Bournemouth Hospital, Bournemouth airport and easy reach of both the Saxon and Sovereign shopping centres. Close to Bournemouth centre, with its eclectic mix of culture and entertainment, road and rail links are excellent for visiting family and friends.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. It is pet friendly, so your four-legged friends can also move in and also offers a shared care experience with companion suites, designed for couples, siblings or friends seeking a caring and supportive environment together.

A passionate and dedicated team ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Southbourne Beach encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Coordinator arranges exciting events, trips and onsite activities so there is always something to do.

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Care Provided by Southbourne Beach Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 104 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Morgyn Ross (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (17)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Southbourne Beach Care Home - Avery Collection Reviews (165)

Total of 165, showing 1-20
9.9

Southbourne Beach Care Home - Avery Collection has a Review Score of 9.9 (9.865) out of 10, based on 37 reviews in the last 2 years. Over all time Southbourne Beach Care Home - Avery Collection has 165 reviews.

Overall Experience

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Date Published

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Review from N W (Respite Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for a short stay in February of this year. The food and service I would definitely return in future.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Southbourne Beach Care Home and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too. We look forward to welcoming you in future.


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Review from Carole J (Sister of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team go the extra mile with their care and understanding. They are always attentive and communicate so well. My brother has settled into this beautiful care home.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southbourne Beach Care Home, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from V B (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, all staff are friendly and obliging. The food is very good (I have to stop myself)

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you are enjoying your stay, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and nutritious meals we provide here at Southbourne Beach Care Home.


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Review from Barrie F (Husband of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has now been in Southbourne Beach Care Home almost 12 months and our family have all been pleased with the care all the staff have have given us, whenever I visit I feel welcome. A great asset at Southbourne is the large open plan public room, when visiting you always find a quiet spot to chat.
This was the correct decision.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southbourne Beach Care Home, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from Rayna P (Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to live in this home. I enjoy the activities, music and staff are very helpful.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you are enjoying your stay, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Southbourne Beach Care Home.


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Review from Norma M (Sister of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been here about 6 years and very happy, everyone very kind.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Here at Avery Collection, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Lionel J (Cousin of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright, clean, interesting decor (pictures, etc).
Staff polite, helpful, diplomatic, and tactful in speech and behaviour.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Southbourne Beach Care Home and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones and we are pleased to hear you have felt this too.


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Review from P R (Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southbourne Beach is a comfortable and caring home .
Good food and lovely grounds. Feel well looked after and lots of activities to do. The staff are all very friendly and helpful.
Situated close to the beach walks are lovely.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your positive review with us. We are so glad to hear of your positive experience with Southbourne Beach Care Home and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.


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Review from Serena N (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the most wonderful place you could hope for, the staff are incredible they take care of the residents and their relatives in every way. It is the most beautiful and practical compassionate place you could wish for in beautiful surroundings. The activities and outings are exceptional.
I am so happy I found this care home for my lovely mum.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southbourne Beach Care Home, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from Nigel E (Nephew of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't usually write reviews but felt like I had to after visiting my uncle here at Southbourne. I have got to say what a lovely place; everyone is so friendly and the atmosphere is very welcoming. My uncle loves the newly refurbished room and he's made it like home from home - I'd be happy to stay
here!

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Here at Avery Collection, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Onesta L (Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Masses of interesting activities and the staff are so cheerful and caring.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Southbourne Beach Care Home and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.


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Review from A S (Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel we were meant to be at Southbourne Beach Care Home, so many things have fallen into place since coming here. Particularly the Christian Heritage and my welcome in being able to make the most of my piano playing at the weekly concert and Christian Services. The accommodation and the ambience
are first class as in the care and activities. We love the Bistro facility, so good for entertaining family and friends when they come. We like the involvement of bringing in outside organisations.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southbourne Beach Care Home, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from Jane R (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a delight to be in. clean, hygienic, tidy and well-organised. The staff do their very best every day. Mum is on the 2nd floor, with increasing dementia it helps that she is a happy soul but I always find her happy, well cared for and peaceful. It's a blessed feeling because she lives quite
away from me now but the phone is a godsend and I'm able to speak with her at any time.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Many thanks for your review. We are delighted that you feel your Mother is very happy here and that staff are supportive. We take great pride in delivering exceptional care and providing high-quality facilities to our residents. With regards to your concerns about room and fees, please do contact me, and we can discuss how we can help.


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Review from Sarah T (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad came for 3 weeks respite (having been housebound for 6 years but needing work on their home) - it was not going to be an easy transition especially as my father didn't want to leave the house but once settled he's been so happy there and his health has improved.
I looked at several places
before opting for Avery Southbourne - it was the open, vibrant atmosphere and spacious surroundings that sold it to me initially. The staff have been absolutely fantastic in welcoming my parents and understanding their needs and vulnerability to personalise their stay - I genuinely couldn't have wished for better for them (or me).
The freedom for me to come and go as I wish and their ability to retain some independence there is also a major factor and I've loved visiting and getting to know other residents and the staff. Everyone has time for you and nothing is too much trouble. My folks want to come back again later in the year - when I go on holiday - peace of mind for all of us.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Southbourne Beach Care Home and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.


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Review from L H (Granddaughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed here for a respite stay and had a wonderful experience meeting new friends and joining in with various activities. We cannot recommend this home highly enough. Staff are polite and helpful and make you welcome from the moment you walk through the door.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Southbourne Beach Care Home and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.


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Review from B B (Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days but all good. Enjoy daily walks and a variety of activities. The food is good on the whole and the staff most helpful.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you are enjoying your stay, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Southbourne Beach Care Home.


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Review from J M (Sister of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Southbourne Beach for just over two months. The care and support have been exceptional. Nothing is too much trouble and this shows in the teamwork of all the staff. The food is excellent quality with my brother's vegetarian needs catered for. It's like a five-star hotel
and I would recommend this establishment to all.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Many thanks for your review. We are delighted that you feel your brother is very happy here and that the staff are supportive. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.


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Review from C N (Granddaughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like a cross between a 5-star hotel and a cruise ship. A lovely care home, very clean. Residents are very well cared for.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Southbourne Beach Care Home and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.


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Review from Teresa S (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful care home went over and above in giving my mother and family a day to remember to celebrate her 100th birthday. Their care and attention to my mother’s needs are exceptional and are appreciated by all her family.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that Mum's 100th birthday was enjoyable and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Southbourne Beach Care Home.


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Review from D W (Friend of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were always busy but always had time for our friend, especially as she could be awkward and demanding. We ate in the restaurant with her a few times and the food and service were excellent. The atmosphere was always happy and the entertainment was enjoyable. We struck up a really good rapport
with a particular member of staff as she was excellent with our friend.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you enjoying our services and that your friend had a positive experience at Southbourne Beach. I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Southbourne Beach Care Home and look forward to welcoming you again.


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Southbourne Beach Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Southbourne Beach Care Home - Avery Collection is calculated as follows: ( (389 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 437 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southbourne Beach Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Morgyn

Morgyn Ross

Job Title: General Manager

Joined: 2023

I have worked in the care sector for over 12 years now, joining Southbourne Beach in 2023. My journey in care began as a care assistant, this was a role I truly loved and quickly realised that the care sector was where I was meant to be. My passion for delivering high-quality care developed from my personal experiences of caring for family members and continues to grow, surrounded by compassionate and selfless colleagues. I have been fortunate enough to achieve further training and qualifications, allowing me to progress into managerial positions.


I have lived in the Dorset area for most of my life and I love being part of my local community with our residents and staff. I am incredibly proud to lead a special team at Southbourne Beach, where the needs of our residents are always the number one priority. Outside of my work, I enjoy regular exercise, travelling, sports and always seeking new experiences.


Santa

Santa Bukovska

Job Title: Client Liaison Manager

Joined: 2010

I have been part of this family since 2010. Caring is one of my passions in life and having a care background is a great addition to my role as it involves supporting all new prospective residents and their families through sometimes difficult, stressful and emotional decisions. My role is supported by a dedicated team who are passionate about delivering exceptional person-centred care. Nothing is more rewarding than making a positive contribution to the daily lives of each and every one of our residents.


Jackie

Jackie Hymus

Job Title: Business Office Coordinator

I joined towards the end of 2020 and really enjoy my role here – it is very diversified and no two days are the same. Prior to joining I worked as a Senior Administrator in another nursing home and have a long history of PA and administration work. I really enjoy meeting the residents and their families and getting to know everyone.


On a personal note, I have lived in Christchurch for the past 20 years and continue to do so with my husband and two children. We love walking along the beach and visiting the local cafes for coffee and a naughty treat.


Ami

Ami Merisan

Job Title: Dementia Care Manager

I have worked in dementia care for 16 years now, it has always been my passion, and I find it very rewarding.


As Dementia Care Manager it is my aim to ensure those living with dementia can live as independently as possible and experience high standards of daily living. I have a great team working alongside me to ensure that we achieve positive changes and continue improving our care delivery.


Adam

Adam Sitarz

Job Title: Dining Services Coordinator

I started working here as a Catering Assistant in 2007. Since then I have taken on new tasks and responsibilities which lead to being promoted to the current position of Dining Services Coordinator. I am responsible for all aspects of delivering nutritionally balanced meals, including special diets and dietary needs. It is very rewarding to see residents having a great dining experience, from the meal they have to the service they receive in a restaurant-style dining room. It motivates me and my fantastic team to provide the best possible service for them every day.


Kirsty

Kirsty Ellis

Job Title: Lead Concierge

Having studied and worked in performing arts for 15 years in London, I also gained experience in the hospitality industry organising events in Mayfair before moving to Bournemouth to work in sales and team management. For 3 years I worked in domiciliary optical care travelling around care homes on the south coast. This taught me a better understanding in dementia and vulnerable people. I joined the Concierge team in 2013 and worked my way up to lead concierge.


I love my job, the staff and all the characters we here (including the pets). I now look after a team of 7 concierges at Southbourne. Never a dull moment, we are the eyes, ears and heart of the community. The relationships I build with the residents and families are so special and I value listening and trying to solve any request or concerns they may have.


Frequently Asked Questions about Southbourne Beach Care Home - Avery Collection

What types of Care is Southbourne Beach Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southbourne Beach Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Southbourne Beach Care Home - Avery Collection have?

There are 70 Single Rooms and 17 Couples/Companion Rooms.

What are the Facilities & Services at Southbourne Beach Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southbourne Beach Care Home - Avery Collection to the centre of Bournemouth?

3.4 mile(s) as the crow flies, distance by road may be significantly further.