Southbourne Beach Care Home - Avery Collection

42 Belle Vue Road, Southbourne, Bournemouth BH6 3DS
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9.9 165 Reviews
  • Southbourne Beach Care Home - Avery Collection, Bournemouth
Southbourne Beach is located a short walk from the sea front and its excellent beaches, perfect for a refreshing walk or for some fresh sea air. The home attracts residents and their families from all over the wider Dorset area, including Christchurch, Ringwood and the New Forest. The home offers high quality care including both residential and dementia care as well as shorter respite stays. The care home has 104 beds over three floors.

The location of this home is a short drive to Royal Bournemouth Hospital, Bournemouth airport and easy reach of both the Saxon and Sovereign shopping centres. Close to Bournemouth centre, with its eclectic mix of culture and entertainment, road and rail links are excellent for visiting family and friends.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. It is pet friendly, so your four-legged friends can also move in and also offers a shared care experience with companion suites, designed for couples, siblings or friends seeking a caring and supportive environment together.

A passionate and dedicated team ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Southbourne Beach encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Coordinator arranges exciting events, trips and onsite activities so there is always something to do.

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Care Provided by Southbourne Beach Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 104 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Morgyn Ross (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (17)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Southbourne Beach Care Home - Avery Collection Reviews (165)

Total of 165, showing 21-40
9.9

Southbourne Beach Care Home - Avery Collection has a Review Score of 9.9 (9.865) out of 10, based on 37 reviews in the last 2 years. Over all time Southbourne Beach Care Home - Avery Collection has 165 reviews.

Overall Experience

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Date Published

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Review from M W (Friend of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial visit prior to coming to live at Sourthbourne Beach until the final breath my friend had it was first-class care from all the friendly care staff. Attention to detail from the laundry to the presentation of meals and the quality of food was excellent. The atmosphere was one of happiness
and inclusion. The entertainment staff were really jolly and were genuinely pleased when people joined in. The welcome we got when we visited was something we shall miss.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Here at Avery Collection, we endeavour to provide the very best experience for our residents, their families and friends. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Samantha P (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home, more like living in a hotel than a care home. Always activities happening and the food is excellent. For me, the thing that makes Southbourne special is the staff. From front of house, carers, management to the maintenance crew, everyone is friendly, helpful and lovely to Mum and us!

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to review our home. We’re so pleased that your Mum feels comfortable and cared for by our team. By having a whole-home approach here at Southbourne Beach Care Home, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from N H (Friend of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend lives in this home. She loves living here. Whenever I visit I'm amazed at how lovely everyone is and how well cared for she is. I recently had a really tasty lunch with her and was so pleased with the atmosphere. It is really homely and spotless too. It is clearly a well loved and looked after
home.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Here at Avery Collection, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from K E (Friend of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming home. I was greeted with a smile and tile where I could find my friend I was visiting. She was still in a tai chi class, so U was directed to the cafe where I had a lovely cappuccino and fresh cookie.
The home has a lovely atmosphere, and all the staff were very friendly. I've never
seen my friend so happy. She's even had her hair done!
I would definitely recommend this home to my mum or anyone who's looking for a care home.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southbourne Beach Care Home, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from S N (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been a resident of this building since June 2014. I came in with a life annuity, as I have no living relative, and I am now 96 years old. I have found all the transfers from previous companies now to Avery very worrying and confusing. I still believe a retirement home as a care home is a good
idea for us, we humans live longer through medical progression, the more they will become a necessity in our lives. I personally have a very nice suite of rooms that I have made my home.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Many thanks for your review. We are delighted that you are enjoying your stay at Southbourne Beach Care Home. We take great pride in delivering exceptional care and providing high-quality facilities to our residents. With regards to your concerns around the transition to a new provider, please do contact us, and we can discuss how we can help.


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Review from B C (Friend of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, clean and homely. Friendly staff - offered tea and biscuits. I look forward to visiting again. Residents were encouraged with their independence, and there was a good variety of events and activities on offer.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne Beach, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southbourne Beach Care Home, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from M C (Friend of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering, home was very warm and welcoming. The team were helpful and very pleasant. I was offered refreshments. The home is spacious and clean. Lovely outlook and is so close to the beach.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you so much for your wonderful review. I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Southbourne Beach Care Home. We look forward to welcoming you here again.


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Review from B N (Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all caring, extremely helpful and I am looked after well indeed. The home itself is warm and wonderfully comfortable, as are the bedrooms and all the public rooms. There are plenty of activities and trips out to cater for all tastes. What also is very nice, is that families and friends
may come to all the events etc. This creates a friendly and welcoming atmosphere. This home is a very special place. (Even pets are welcome to visit.)

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you are enjoying your stay, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Southbourne Beach Care Home.


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Review from D J (Relative of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I stepped in this home, I knew my partner's nan is in good hands. Everyone is so welcoming and nothing too much trouble. There is a wide range of activities and events each day and residents seem happy and well looked after. My relative formed great friendships, not only with fellow
residents, but also staff. Thank you.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne, and your recognition of this is appreciated by every member of our team. We are incredibly proud of the fantastic care and activities we provide here at Southbourne Beach Care Home. By having a whole-home approach here at Southbourne Beach Care Home, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from S F (Sister of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for two years. It is a pleasant place to be and relatives are made very welcome. I recently attended a cake decorating session on Beachside which was most enjoyable. Many aspects of the home are good, I am sure the aim is to make it an excellent place to be and one way
I feel this could improve is communication.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Many thanks for your review. We are delighted that you feel our staff are welcoming and supportive. We take great pride in delivering exceptional care and providing high-quality facilities to our residents. Thank you for joining in with the activity on Beachside Community, we are pleased you enjoyed this session. With regards to your concerns about communication, please do contact the team at Southbourne, and we can discuss how we can help.


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Review from Barbara H (Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the beginning I have felt happily at home. The staff are very understanding and caring. I cannot fault them.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking time to provide your feedback. We are thrilled that you are enjoying your stay at Southbourne Beach Care Home, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Avery Collection Homes.


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Review from Gillian F (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents stayed for five weeks respite and I can’t thank the staff enough. The huge turn around in attitude, from the beginning to the end, was truly amazing. The effort that every member of staff put in made my life so easy. I could see the care and attention that, not only my parents got, but all
residents received went above and beyond. Can’t tell you how much I enjoyed visiting and seeing my parents happy, which was the main aim. Thank you.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne Beach and your recognition of this is appreciated by every member of our team. By having a whole-home approach, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home. We look forward to welcoming you here again.


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Review from Tricia P (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Southbourne Beach from 2017 to 2023. The care she received was exemplary from all departments. She was always encouraged to join in activities, which she enjoyed a great deal. Nothing was ever too much trouble for the staff. They always kept the family updated on any health issues.
They respected our visits and enabled my mother to die peacefully in her own bed, with her family with her to the end. We will always be grateful to our second family at Southbourne Beach for everything they did throughout her life there.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words, your recognition of this is appreciated by every member of our team. By having whole home approach here at Avery, it helps to create a relaxed and friendly environment for our residents and their loved ones to call home. Thank you.


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Review from P R (Friend of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most people, including staff, are very friendly, residents in general seemed pleased to see a friendly stranger's face, although we had met some on a previous visit.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne Beach, and your recognition of this is appreciated by every member of our team. By having whole home approach here at Avery, it helps to create a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from P W (Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced a very friendly atmosphere here and very kind and helpful staff. The activities have been fun and well organised.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking time to share your kind words with us. Our activities team will be thrilled to hear this feedback, here at Southbourne Beach care home we endeavour to provide the very best experience for our residents and their families. Your recognition of this is invaluable to our team, thank you.


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Review from Tracy C (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was here for just over four years and recently passed away peacefully after coming home from the hospital for a week of palliative care. All the staff here were so kind and caring and genuinely fond of Dad. They made his last days as comfortable as they possibly could, and for that, I will be forever
grateful. So many residents and staff have come up to me to tell me their memories of Dad, how he always remembered everyone’s names and how his little ways made them smile. Thank you, everyone, for looking after him.

Reply from Laura Morgan, Director of Community Relations at Southbourne Beach Care Home - Avery Collection

Thank you very much for your kind words, Tracy; all the team here at Southbourne Beach Care Home always give the best they can to all the residents and your dad will be missed by us all.


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Review from J B (Son of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my 100-year-old father was exemplary. The care systems, including records kept, were impressive, and an excellent balance was struck between intervention and allowing independence. The excellent standard of care extended from relative independence through significant dependence
to end of life. My father was always treated with dignity and great sensitivity to his feelings, as well as his needs.

Reply from Laura Morgan, Reputation Support at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Southbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives.


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Review from Simon B (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Signature at Southbourne for a period of respite whilst we were away on holiday. Mum was looked after really well and commented to me afterwards how nice the staff were and how good the food was. She enjoyed all the activities that were put on for the residents and enjoyed getting her
hair done whilst she was there. She is looking forward to coming in again for another stay in the near future.

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Review from Amanda S (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's hard to sum up the experience of finding the right 'home from home' for your parents when they have lived independently for so long, but due to their needs changing, it becomes necessary. There are so many considerations, emotions and decisions that come into play, and at times, as a family, we
truly believed we might not find the answer. That was until my brother discovered Signature at Southbourne! Not only did we fall in love with the location and the beautiful home inside and out, but it had a sense of 'home' from the first time we walked inside. This is what my parents needed so much - their own individual living space, but with the beautiful communal areas it offers, the delightful restaurant/bistro and parlour. The staff have, in a relatively short space of time, got to know and understand my parents really well. Their likes, their dislikes, their way of living - and have encouraged wholeheartedly their involvement. Well done, and thank you, we're so grateful.

Reply from Laura Morgan, Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Southbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives.


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Review from Richard S (Son of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home-from-home! Finding a new permanent home for our precious parents was the highest priority for me and my siblings in 2022. We are delighted that after reviewing over ten homes, a respite holiday and a move from the midlands where they'd been for over 50 years, we are able to say job done! One lady
has been fantastic throughout managing the liaison and really caring for our parent's needs. Signature at Southbourne stood out for us because it enables Mum and Dad to continue having independence in their own apartment, in a beautiful location and surrounded by the care that is on hand to support all their needs. When we first visited Signature, we thought we had entered a luxury cruise ship, and that remains our view! The food is second to none, the activities are great, and my dad regularly plays the piano - a joy that he had lost! We now rest in peace knowing they are safe and happy, and we love visiting them, including sharing meals with them in the private dining area and lattes in the Bistro! We recommend it unreservedly!

Reply from Laura Morgan, Manager at Southbourne Beach Care Home - Avery Collection

The team here at Signature at Southbourne would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. Here at Signature at Southbourne, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. We are thrilled with your positive experience and glad your parents have settled in so well to Signature at Southbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Southbourne Beach Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Southbourne Beach Care Home - Avery Collection is calculated as follows: ( (389 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 437 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southbourne Beach Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Morgyn

Morgyn Ross

Job Title: General Manager

Joined: 2023

I have worked in the care sector for over 12 years now, joining Southbourne Beach in 2023. My journey in care began as a care assistant, this was a role I truly loved and quickly realised that the care sector was where I was meant to be. My passion for delivering high-quality care developed from my personal experiences of caring for family members and continues to grow, surrounded by compassionate and selfless colleagues. I have been fortunate enough to achieve further training and qualifications, allowing me to progress into managerial positions.


I have lived in the Dorset area for most of my life and I love being part of my local community with our residents and staff. I am incredibly proud to lead a special team at Southbourne Beach, where the needs of our residents are always the number one priority. Outside of my work, I enjoy regular exercise, travelling, sports and always seeking new experiences.


Santa

Santa Bukovska

Job Title: Client Liaison Manager

Joined: 2010

I have been part of this family since 2010. Caring is one of my passions in life and having a care background is a great addition to my role as it involves supporting all new prospective residents and their families through sometimes difficult, stressful and emotional decisions. My role is supported by a dedicated team who are passionate about delivering exceptional person-centred care. Nothing is more rewarding than making a positive contribution to the daily lives of each and every one of our residents.


Jackie

Jackie Hymus

Job Title: Business Office Coordinator

I joined towards the end of 2020 and really enjoy my role here – it is very diversified and no two days are the same. Prior to joining I worked as a Senior Administrator in another nursing home and have a long history of PA and administration work. I really enjoy meeting the residents and their families and getting to know everyone.


On a personal note, I have lived in Christchurch for the past 20 years and continue to do so with my husband and two children. We love walking along the beach and visiting the local cafes for coffee and a naughty treat.


Ami

Ami Merisan

Job Title: Dementia Care Manager

I have worked in dementia care for 16 years now, it has always been my passion, and I find it very rewarding.


As Dementia Care Manager it is my aim to ensure those living with dementia can live as independently as possible and experience high standards of daily living. I have a great team working alongside me to ensure that we achieve positive changes and continue improving our care delivery.


Adam

Adam Sitarz

Job Title: Dining Services Coordinator

I started working here as a Catering Assistant in 2007. Since then I have taken on new tasks and responsibilities which lead to being promoted to the current position of Dining Services Coordinator. I am responsible for all aspects of delivering nutritionally balanced meals, including special diets and dietary needs. It is very rewarding to see residents having a great dining experience, from the meal they have to the service they receive in a restaurant-style dining room. It motivates me and my fantastic team to provide the best possible service for them every day.


Kirsty

Kirsty Ellis

Job Title: Lead Concierge

Having studied and worked in performing arts for 15 years in London, I also gained experience in the hospitality industry organising events in Mayfair before moving to Bournemouth to work in sales and team management. For 3 years I worked in domiciliary optical care travelling around care homes on the south coast. This taught me a better understanding in dementia and vulnerable people. I joined the Concierge team in 2013 and worked my way up to lead concierge.


I love my job, the staff and all the characters we here (including the pets). I now look after a team of 7 concierges at Southbourne. Never a dull moment, we are the eyes, ears and heart of the community. The relationships I build with the residents and families are so special and I value listening and trying to solve any request or concerns they may have.