Southbourne Beach Care Home - Avery Collection

42 Belle Vue Road, Southbourne, Bournemouth BH6 3DS
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9.9 165 Reviews
  • Southbourne Beach Care Home - Avery Collection, Bournemouth
Southbourne Beach is located a short walk from the sea front and its excellent beaches, perfect for a refreshing walk or for some fresh sea air. The home attracts residents and their families from all over the wider Dorset area, including Christchurch, Ringwood and the New Forest. The home offers high quality care including both residential and dementia care as well as shorter respite stays. The care home has 104 beds over three floors.

The location of this home is a short drive to Royal Bournemouth Hospital, Bournemouth airport and easy reach of both the Saxon and Sovereign shopping centres. Close to Bournemouth centre, with its eclectic mix of culture and entertainment, road and rail links are excellent for visiting family and friends.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. It is pet friendly, so your four-legged friends can also move in and also offers a shared care experience with companion suites, designed for couples, siblings or friends seeking a caring and supportive environment together.

A passionate and dedicated team ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Southbourne Beach encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Coordinator arranges exciting events, trips and onsite activities so there is always something to do.

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Care Provided by Southbourne Beach Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 104 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Morgyn Ross (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (17)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Southbourne Beach Care Home - Avery Collection Reviews (165)

Total of 165, showing 41-60
9.9

Southbourne Beach Care Home - Avery Collection has a Review Score of 9.9 (9.865) out of 10, based on 37 reviews in the last 2 years. Over all time Southbourne Beach Care Home - Avery Collection has 165 reviews.

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Date Published

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Review from Patrick J (Respite Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

28 days of really pleasant care in a spacious suite with our little dog. Brilliant staff helping with showering and dressing, serving good wholesome meals in a lovely dining room. We were very comfortable, well looked after and felt the benefits by the middle of our stay. Would recommend Signature highly
to people in need of care!

Reply from Laura Morgan, Manager at Southbourne Beach Care Home - Avery Collection

The team here at Signature at Southbourne would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Denise J (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and stepfather have been at Signature at Southbourne since September 2021. Through the care, love and support of the Signature team, they have both flourished, and I would highly recommend the home.

Reply from Signature at Southbourne, Customer Team at Southbourne Beach Care Home - Avery Collection

We are so glad to hear about your positive and encouraging comments for Signature at Chorleywood. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Joanna M (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ethos of Signature at Southbourne, which combines excellent care and support whilst keeping the dignity of the resident paramount, is extremely important to my father and his family. First impressions at our first meeting with extremely professional and knowledgeable staff were of a light, airy,
spacious, purpose-built facility with the air of a luxury hotel! Over time, these first impressions have developed into a deep rapport between the management and staff, who are so dedicated. I am so glad my father is in your care.

Reply from Signature at Southbourne, Customer Team at Southbourne Beach Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at Southbourne and thankful for your kind comments. As a team, we work together to provide the best for both our residents and family members, so thank you for taking the time to share your kind words.


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Review from Julie H (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad initially moved in for respite care while his main carer (his wife) was in the hospital. Sadly after a week at Signature, Mum passed away. The staff at Signature could not have been more helpful and supportive at such a difficult time. Signature has helped Dad and the whole family in such a genuine,
caring way. Een before the bereavement, Signature felt like Dad's home. It is such a wonderful place, mainly due to all the staff who really go out of their way to help.

Reply from Signature at Southbourne, Customer Team at Southbourne Beach Care Home - Avery Collection

The team here are so grateful that your Dad and family members had a welcoming experience. Our care teams are grateful for your recognition of their passionate and skilled work is fantastic to hear.


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Review from Jean P (Respite Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My thoughts on my stay - nothing but praise from me. The whole team 100per cent, hence my thanks to you all.

Reply from Signature at Southbourne, Customer Team at Southbourne Beach Care Home - Avery Collection

Thank you for your superb feedback; we are glad to have made a difference. We hope you continue to enjoy your stay at Southbourne.


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Review from Mark S (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very apprehensive about going into any care home, but the staff at Signature at Southbourne made her very welcome and comfortable. Since then, my mother has told me how much she enjoys the catering, the friendliness of the staff and the homeliness and comfort in the care home. I was anxious
that this difficult time in her life would not be difficult and as attractive as possible; so far, I have not been disappointed.

Reply from Laura Morgan, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you, Mark, for your review. We are so pleased to hear that your mother is happy and very settled here and enjoying everything we have to offer.


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Review from A s (Daughter of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has always refused care of any kind but went into Signature initially for four weeks respite following time in hospital. It was challenging to get her settled, but she is now staying long term. Staff go above and beyond to get to know residents and families and price a "personal touch"! The standard
of care is exceptional, nothing is too much trouble, and there is a positive, happy atmosphere.

Reply from Laura Morgan, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your review, and we are so pleased that mum is happy and very settled here at Signature at Southbourne.


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Review from Rafaella M (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is having respite care at Signature. We're very happy with how she has been cared for. The majority of the carers have been so accommodating and kind. We don't hesitate to recommend this establishment.

Reply from Laura Morgan, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you, Rafaella, for your review. We are glad to hear that mum enjoyed her respite stay with us here at Signature at Southbourne.


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Review from Jeffery A (Son of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Signature at Southbourne initially for respite care. She settled in so well and enjoyed the care and support, and best of all, the intervention of all the staff that we all decided that this would make the best home for her.

Reply from Laura Morgan, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

That you, Jeffery, for your review, and we are so pleased that mum settled in so well and that you all as a family feel Signature at Southbourne is the best place for her.


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Review from Lesley H (Next of Kin) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't say enough good things as we have been well looked after from day one and continue to receive first-class service.

Reply from Laura Morgan, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you, Lesley, for your review, and we are so pleased to hear how happy you are with Signature at Southbourne.


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Review from F C (Resident) assisted by family/friend published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm very happy with my room. All staff are very good. Food is sometimes questionable and could be improved! The home, in general, is a very pleasant place to be.

Reply from Lisa Sands, Regional Sales Manager at Southbourne Beach Care Home - Avery Collection

Thank you for the wonderful feedback. At Signature of Southbourne, we strive to make your living experience as positive and fulfilling as we can, this includes the dining services. There is some upcoming consultation with the residents as part of our ongoing commitment to providing a home from home experience, and would welcome your feedback on how we can improve your dining experience.


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Review from A C (Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't like getting old, but it happens to everyone, of course!
I have made good friends and get excellent meals.
I have a pleasant room and bathroom ensuite.
The staff are kind and helpful.

Reply from David Knight, General Manager at Southbourne Beach Care Home - Avery Collection

Here at Sunrise of Southbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Penelope B (Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay. This place runs like clockwork! The staff are all very friendly and the residents very happy. I would recommend a stay here, and if I need to come back will do so gladly.

Reply from David Knight, General Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Southbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.


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Review from D C (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a month’s respite stay to recuperate following a spell in hospital. I was so impressed by staff dedication, caring, compassion and the level of respect afforded to residents. The ambience is that of a good quality hotel, which is exactly what I wanted for my mother. I didn’t want her to
constantly be reminded that it was essentially a care home. The vibe is one of positivity and of looking forward to opportunities. Daily programmes of interesting activities enhance this feeling. They even took my mother out, as a passenger, on an electric bike, which she loved. She thoroughly enjoyed the food too (hotel quality and choice). The location is marvellous as it’s one road away from the seafront. Importantly, my mum made some lovely friends whom she won’t forget. All in all, I wouldn’t hesitate to recommend Sunrise of Southbourne, especially if you want the best of the best for your relative.

Reply from Martin Lamden, General Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Your kind words will be shared with the team.


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Review from Jill V (Daughter of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to find a care home quickly for my mother as she had suffered a stroke and after a month in hospital, she had to leave as they needed the bed. Sunrise Southbourne were very helpful, friendly, and efficient. The care she received there was amazing.
All the staff couldn't do enough to make not
only my mother feel welcome, but my sister and I too when we visited.

Reply from Martin Lamden, General Manager at Southbourne Beach Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Southbourne, and thankful for your kind comments. As a team we work together to provide the best experiences for both our residents and family members.


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Review from M S (Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Sunrise for respite care with a view to permanent residency and I am pleased to say that I have decided to come back as a full-time resident once I have sold my house. As I am fully able-bodied I have not needed much care and have been able to go out for walks. I cannot speak highly enough
of the food - it really is excellent! The staff do all they can to give as much freedom as possible within the Covid restrictions. Sincere thanks to everyone and see you soon!

Reply from Martin Lamden, General Manager at Southbourne Beach Care Home - Avery Collection

We are so glad to hear about your positive experience at Sunrise of Southbourne and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Joyce M (Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been exceptionally well looked after during Covid. During this difficult time, I have been exceptionally well looked after in the activities department. Everyone at Sunrise is very caring.

Reply from Martina Lamden, General Manager at Southbourne Beach Care Home - Avery Collection

Our activities team here at Sunrise of Southbourne have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team.


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Review from Linda C (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this has been my first possible visit, due to visitor room constructions and Covid restrictions within the home this year, I have found the staff helpful by phone and have had good communication from staff in the form of newsletters, with photos added and information electronically. I have
also been included in resident/relative meetings online. My mother and father have been happy, look well cared for and content and have no complaints. Thank you, Sunrise.

Reply from Martina Lamden, General Manager at Southbourne Beach Care Home - Avery Collection

Here at Sunrise of Southbourne, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home soon.


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Review from Joy L (Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the atmosphere. The care of the staff in looking after some award and at times, difficult residents is exceptional. The activities agenda is so entertaining and recreational, which is ideal for senior residents. I would recommend Sunrise to any of my acquaintances.

Reply from Martina Lamden, General Manager at Southbourne Beach Care Home - Avery Collection

Our team here at Sunrise of Southbourne are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favorite elements of our home.


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Review from Maureen O (Respite Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second visit and I returned because you looked after me so well. I didn't need to worry about remembering when and how much medication I needed to take. My daily needs were and are always done with a cheery comment from every staff member. I have a lovely, airy room. I enjoy the various activities
I have been doing. I have no favourites, but the 'mind gym' activity is enjoyed by up to eighteen of us. It is for the simple reason - it is one of the best.

Reply from Martina Lamden, General Manager at Southbourne Beach Care Home - Avery Collection

Here at Sunrise of Southbourne, we encourage our residents to carry out their hobbies and explore new activities. We are happy to hear that you enjoy this aspect of our home and your kind words will be passed on to the team.


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Southbourne Beach Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Southbourne Beach Care Home - Avery Collection is calculated as follows: ( (389 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 437 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southbourne Beach Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Morgyn

Morgyn Ross

Job Title: General Manager

Joined: 2023

I have worked in the care sector for over 12 years now, joining Southbourne Beach in 2023. My journey in care began as a care assistant, this was a role I truly loved and quickly realised that the care sector was where I was meant to be. My passion for delivering high-quality care developed from my personal experiences of caring for family members and continues to grow, surrounded by compassionate and selfless colleagues. I have been fortunate enough to achieve further training and qualifications, allowing me to progress into managerial positions.


I have lived in the Dorset area for most of my life and I love being part of my local community with our residents and staff. I am incredibly proud to lead a special team at Southbourne Beach, where the needs of our residents are always the number one priority. Outside of my work, I enjoy regular exercise, travelling, sports and always seeking new experiences.


Santa

Santa Bukovska

Job Title: Client Liaison Manager

Joined: 2010

I have been part of this family since 2010. Caring is one of my passions in life and having a care background is a great addition to my role as it involves supporting all new prospective residents and their families through sometimes difficult, stressful and emotional decisions. My role is supported by a dedicated team who are passionate about delivering exceptional person-centred care. Nothing is more rewarding than making a positive contribution to the daily lives of each and every one of our residents.


Jackie

Jackie Hymus

Job Title: Business Office Coordinator

I joined towards the end of 2020 and really enjoy my role here – it is very diversified and no two days are the same. Prior to joining I worked as a Senior Administrator in another nursing home and have a long history of PA and administration work. I really enjoy meeting the residents and their families and getting to know everyone.


On a personal note, I have lived in Christchurch for the past 20 years and continue to do so with my husband and two children. We love walking along the beach and visiting the local cafes for coffee and a naughty treat.


Ami

Ami Merisan

Job Title: Dementia Care Manager

I have worked in dementia care for 16 years now, it has always been my passion, and I find it very rewarding.


As Dementia Care Manager it is my aim to ensure those living with dementia can live as independently as possible and experience high standards of daily living. I have a great team working alongside me to ensure that we achieve positive changes and continue improving our care delivery.


Adam

Adam Sitarz

Job Title: Dining Services Coordinator

I started working here as a Catering Assistant in 2007. Since then I have taken on new tasks and responsibilities which lead to being promoted to the current position of Dining Services Coordinator. I am responsible for all aspects of delivering nutritionally balanced meals, including special diets and dietary needs. It is very rewarding to see residents having a great dining experience, from the meal they have to the service they receive in a restaurant-style dining room. It motivates me and my fantastic team to provide the best possible service for them every day.


Kirsty

Kirsty Ellis

Job Title: Lead Concierge

Having studied and worked in performing arts for 15 years in London, I also gained experience in the hospitality industry organising events in Mayfair before moving to Bournemouth to work in sales and team management. For 3 years I worked in domiciliary optical care travelling around care homes on the south coast. This taught me a better understanding in dementia and vulnerable people. I joined the Concierge team in 2013 and worked my way up to lead concierge.


I love my job, the staff and all the characters we here (including the pets). I now look after a team of 7 concierges at Southbourne. Never a dull moment, we are the eyes, ears and heart of the community. The relationships I build with the residents and families are so special and I value listening and trying to solve any request or concerns they may have.