Southbourne Beach Care Home - Avery Collection

42 Belle Vue Road, Southbourne, Bournemouth BH6 3DS
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9.9 165 Reviews
  • Southbourne Beach Care Home - Avery Collection, Bournemouth
Southbourne Beach is located a short walk from the sea front and its excellent beaches, perfect for a refreshing walk or for some fresh sea air. The home attracts residents and their families from all over the wider Dorset area, including Christchurch, Ringwood and the New Forest. The home offers high quality care including both residential and dementia care as well as shorter respite stays. The care home has 104 beds over three floors.

The location of this home is a short drive to Royal Bournemouth Hospital, Bournemouth airport and easy reach of both the Saxon and Sovereign shopping centres. Close to Bournemouth centre, with its eclectic mix of culture and entertainment, road and rail links are excellent for visiting family and friends.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. It is pet friendly, so your four-legged friends can also move in and also offers a shared care experience with companion suites, designed for couples, siblings or friends seeking a caring and supportive environment together.

A passionate and dedicated team ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Southbourne Beach encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Coordinator arranges exciting events, trips and onsite activities so there is always something to do.

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Care Provided by Southbourne Beach Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 104 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Morgyn Ross (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (17)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Southbourne Beach Care Home - Avery Collection Reviews (165)

Total of 165, showing 61-80
9.9

Southbourne Beach Care Home - Avery Collection has a Review Score of 9.9 (9.865) out of 10, based on 37 reviews in the last 2 years. Over all time Southbourne Beach Care Home - Avery Collection has 165 reviews.

Overall Experience

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Date Published

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Review from Ian H (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad entered Sunrise of Southbourne at the beginning of 2020 for respite care under rather stressful circumstances and at very short notice. Despite this, we were quickly reassured that this was the right place for him to be and eight months later he has settled in well and sees it as his home. I
was pleased to find Dad's room was labelled with a brass plaque with his name on it! It's a small thing but it seems to me to signal the respect with which Sunrise treat their residents.

Reply from Martina Lamden, General Manager at Southbourne Beach Care Home - Avery Collection

Sunrise of Southbourne appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father has settled in well.


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Review from J R (Friend of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall impression is that the service provided is second to none, especially the front line service staff.

Reply from Martina Lamden, General Manager at Southbourne Beach Care Home - Avery Collection

Here at Sunrise of Southbourne we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from F W (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Is has been a huge relief during the last few months to know that Mum has been safe and well looked after. My face to face visit last week was handled so well I felt very confident that everything was being done to ensure safety but to enable my visit to mum to feel as normal as possible. I can't tell
you how fabulous it was to see mum "properly" after such a long time. Thank you.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Here at Sunrise of Southbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from B G (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation, food, staff etc are all fine.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Here at Sunrise of Southbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from I D (Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been here for over five years and look on it as our home. We are very well looked after; the staff are excellent.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Southbourne, we pride ourselves on understanding our residents' needs to respect their independence and give a real sense of being at home.


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Review from Nicola F (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed at how the home has kept their residents and staff all Covid-free without disrupting the lives of their residents too much. The routines have continued much as normal and staff have continued with as many activities as is possible without their usual outside contributors and
visitors. They were very quick off the mark with their lockdown, way before the government announcement. They have been very scrupulous with their health and safety and had all their PPE ready for use. Inevitably residents have had to go to the hospital for one reason or another and their return has been handled very safely and efficiently.
I appreciate everything everyone is doing there to keep my Mum safe, well and happy. Thank you All.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Here at Sunrise of Southbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Andy H (Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early from January, a good mix of left to myself and a push in a good direction. More information would include a handbook for your room. Also a hotel information room for hotel and locality information. As I found my way around there. More information on more activities. It was sometimes sloppy in
detail. Information on staff could be better presented to help residents find the right staff to give or receive the wanted information.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the Community Home Manager if you would like to discuss this in further detail.


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Review from J M (Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this difficult time, we are being very well looked after and I agree with all they are doing.
I am happy to stay in 'lockdown' until everyone is well. I really enjoy the activities and spiritual mindfulness, plus the gym.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Our team here at Sunrise of Southbourne are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from W C (Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here at Sunrise of Southbourne for 18 months. My first and up to today impression of the friendly kind staff and members of management I have had dealings with have also been kind. My one complaint is of the shortage of staff, particularly at night. I understand this is being readdressed.
The daily activities programme is excellent, something for everyone and no one is forced into doing anything.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.


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Review from A B (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been very well looked after and cared for. The staff are attentive and friendly and make a fuss of mum which she loves. She seems happy and content and I would recommend Sunrise.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Here at Sunrise of Southbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from R S (Wife of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are very dedicated and even willing to come in on their day's off for special events, in support of colleagues and residents. Residents always treated with dignity and respect. Difficult situations dealt with professionally and appropriately often diffused with good humour and infinite
patience.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from C H (Son of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is first-class here. Everyone is so friendly and my mum is very happy here, which is the main thing. Mum always looks well cared for.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from J K (Regular Volunteer) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've happily volunteered at Sunrise of Southbourne since 2008 and enjoy chatting with the residents whilst flower arranging, helping to run the sweet shop and painting nails, all weekly activities that they hold here.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Jane S (Daughter of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, friendly, caring home for my mother, who has been a resident for two years.
The staff are so caring and Mum's needs are met every day.
There are plenty of staff on hand at all times of the day and night to assist.
The activities on a daily basis are super and keep all residents involved
and busy.
Whilst there is no nursing care on site, the staff always ensure doctors visits are done and Mum's health is a priority.

Reply from Jo Pattison, General Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Kit B (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and attention given by all staff.
Food quality, quantity and service excellent. Very comfortable bed.
Entertainment covers a wide range of subjects. I enjoy the mind gym and quizzes very much. A good variety of films on show although I have only watched one so far.
Very
happy here.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Tessa F (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Sunrise of Southbourne in March. He has settled in well and is very happy. The staff are friendly, professional and caring. There is a lovely homely atmosphere - like walking into a country house hotel. The residents are key to everything. The range of activities provided is outstanding
- from regular quizzes and brain exercises to piano recitals and film nights. Something to suit all tastes and interests. I would highly recommend Southbourne.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Patricia B (Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly enjoy living here and the food is excellent - I'm getting too fat!
I enjoy the activities - especially the musical ones eg piano.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.


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Review from James M (Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent general and ambient atmosphere. Club general atmosphere is excellent and officers' attitude.


Altogether a highly desirable membership for those eligible.


Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.


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Review from S F (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and welcoming. Staff very attentive and friendly. Excellent care, support and activities.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Southbourne Team


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Review from Barry M (Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I started in August 2014 when the organisation was not far developed and I'm very impressed by the continual improvement in facilities and quality. This is shown by the continuing increase of both clients and operational staff to provide the facilities. This development applies to the "cleanliness of
rooms and bathrooms". The way the staff operate has also resulted in a very happy relationship between all the residents.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Southbourne Beach Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Southbourne Beach Care Home - Avery Collection is calculated as follows: ( (389 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 437 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southbourne Beach Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Morgyn

Morgyn Ross

Job Title: General Manager

Joined: 2023

I have worked in the care sector for over 12 years now, joining Southbourne Beach in 2023. My journey in care began as a care assistant, this was a role I truly loved and quickly realised that the care sector was where I was meant to be. My passion for delivering high-quality care developed from my personal experiences of caring for family members and continues to grow, surrounded by compassionate and selfless colleagues. I have been fortunate enough to achieve further training and qualifications, allowing me to progress into managerial positions.


I have lived in the Dorset area for most of my life and I love being part of my local community with our residents and staff. I am incredibly proud to lead a special team at Southbourne Beach, where the needs of our residents are always the number one priority. Outside of my work, I enjoy regular exercise, travelling, sports and always seeking new experiences.


Santa

Santa Bukovska

Job Title: Client Liaison Manager

Joined: 2010

I have been part of this family since 2010. Caring is one of my passions in life and having a care background is a great addition to my role as it involves supporting all new prospective residents and their families through sometimes difficult, stressful and emotional decisions. My role is supported by a dedicated team who are passionate about delivering exceptional person-centred care. Nothing is more rewarding than making a positive contribution to the daily lives of each and every one of our residents.


Jackie

Jackie Hymus

Job Title: Business Office Coordinator

I joined towards the end of 2020 and really enjoy my role here – it is very diversified and no two days are the same. Prior to joining I worked as a Senior Administrator in another nursing home and have a long history of PA and administration work. I really enjoy meeting the residents and their families and getting to know everyone.


On a personal note, I have lived in Christchurch for the past 20 years and continue to do so with my husband and two children. We love walking along the beach and visiting the local cafes for coffee and a naughty treat.


Ami

Ami Merisan

Job Title: Dementia Care Manager

I have worked in dementia care for 16 years now, it has always been my passion, and I find it very rewarding.


As Dementia Care Manager it is my aim to ensure those living with dementia can live as independently as possible and experience high standards of daily living. I have a great team working alongside me to ensure that we achieve positive changes and continue improving our care delivery.


Adam

Adam Sitarz

Job Title: Dining Services Coordinator

I started working here as a Catering Assistant in 2007. Since then I have taken on new tasks and responsibilities which lead to being promoted to the current position of Dining Services Coordinator. I am responsible for all aspects of delivering nutritionally balanced meals, including special diets and dietary needs. It is very rewarding to see residents having a great dining experience, from the meal they have to the service they receive in a restaurant-style dining room. It motivates me and my fantastic team to provide the best possible service for them every day.


Kirsty

Kirsty Ellis

Job Title: Lead Concierge

Having studied and worked in performing arts for 15 years in London, I also gained experience in the hospitality industry organising events in Mayfair before moving to Bournemouth to work in sales and team management. For 3 years I worked in domiciliary optical care travelling around care homes on the south coast. This taught me a better understanding in dementia and vulnerable people. I joined the Concierge team in 2013 and worked my way up to lead concierge.


I love my job, the staff and all the characters we here (including the pets). I now look after a team of 7 concierges at Southbourne. Never a dull moment, we are the eyes, ears and heart of the community. The relationships I build with the residents and families are so special and I value listening and trying to solve any request or concerns they may have.