Southbourne Beach Care Home - Avery Collection

42 Belle Vue Road, Southbourne, Bournemouth BH6 3DS
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9.9 165 Reviews
  • Southbourne Beach Care Home - Avery Collection, Bournemouth
Southbourne Beach is located a short walk from the sea front and its excellent beaches, perfect for a refreshing walk or for some fresh sea air. The home attracts residents and their families from all over the wider Dorset area, including Christchurch, Ringwood and the New Forest. The home offers high quality care including both residential and dementia care as well as shorter respite stays. The care home has 104 beds over three floors.

The location of this home is a short drive to Royal Bournemouth Hospital, Bournemouth airport and easy reach of both the Saxon and Sovereign shopping centres. Close to Bournemouth centre, with its eclectic mix of culture and entertainment, road and rail links are excellent for visiting family and friends.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. It is pet friendly, so your four-legged friends can also move in and also offers a shared care experience with companion suites, designed for couples, siblings or friends seeking a caring and supportive environment together.

A passionate and dedicated team ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Southbourne Beach encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Coordinator arranges exciting events, trips and onsite activities so there is always something to do.

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Care Provided by Southbourne Beach Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 104 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Morgyn Ross (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (17)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Southbourne Beach Care Home - Avery Collection Reviews (165)

Total of 165, showing 81-100
9.9

Southbourne Beach Care Home - Avery Collection has a Review Score of 9.9 (9.865) out of 10, based on 37 reviews in the last 2 years. Over all time Southbourne Beach Care Home - Avery Collection has 165 reviews.

Overall Experience

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Date Published

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Review from J H (Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In all honesty, I cannot answer Value for Money. I have nothing to compare it with. Would like more green vegetables such as spinach. I do take part in some activities but am an outdoor person and prefer to spend time walking and sitting in the garden rather than playing board games and scrabble.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Southbourne Team


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Review from Arthur S (Husband of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home very good. The staff are excellent and do everything they can to help you. The food is very good and plentiful. There is plenty for people to do if they wish, I find if I am away for a while, my wife is well looked after and happy to see me back.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from D M (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have experienced a very comfortable home with excellent facilities and an extremely friendly staff. The food is mostly excellent and I have been very happy here. In common with other care homes, Sunrise has experienced difficulty in recruiting carers, housekeeping and activity staff. However, the
staff have worked incredibly hard to prevent the residents from being affected. It sometimes feels like a luxury hotel here.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Ann Marie T (Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here because of the variety of things we do, singing and exercises and trips out to various places and how lovely the staff are and helpful.
We have a trike that takes us along the cliff top and hopefully back again.
I like indicating and putting your hand out to indicate left and right
and seeing the people having enjoyment, watching their happy faces.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from B C (Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the whole lot of everything. I join in all the activities.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from I F D (Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have lived here for nearly four years and feel we have made the right choice.
Our admiration for the staff never waves, they always go the extra mile cheerfully and willingly.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities, to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.


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Review from Donna C (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Southbourne completely changes my idea of what a care home could be like. I had quite a negative impression of what care home was like before I visited Southbourne. Southbourne's environment, dignity, genuine care and respect for my mum's needs and her experience of life really surpassed
all my expectations. It's such a positive and comfortable place to be for both my mum to live and for us as her children and grandchildren to visit.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Soutbourne Team


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Review from Nick W (Son of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Outside of the ladies on front desk communication is non-existent to appalling. No advice of lockdowns, personal incidents, general well being. Poor management of eating.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Southbourne Team


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Review from Anthony P (Brother of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities and staff at Sunrise, Southbourne are excellent with the staff always notifying me of any problems with my sister and keeping me informed about her general health and welfare.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Sarah P (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after superbly and all the staff are very supportive of me as well. They are excellent with communication and endeavour to do their very best with regards to my mother.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Elizabeth F (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I suffer from Alzheimer's I am well respected and encouraged to do all I can. I love engaging in all the activities on offer and very much enjoy the walk and minibus trips. I have a lovely room and although vegetarian enjoy the meals. I especially appreciate the provision of the salads. I also
enjoy the film shown.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from D W (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy sitting in the garden and listening to the birds singing and talking to other residents. It is very relaxing to hear the birds singing and other residents talking.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Sylvia L (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my life here, everyone is friendly and helpful. The excursions are very enjoyable ie Regent Centre, Museums and cinema.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Norma B (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed the company and I exercised my brain, also having my nails done.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Vivian B (Son of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Regrettably, care costs have risen out of control, compared to other "Luxury Homes" in and around Bournemouth and Poole.

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Review from Christopher E (Nephew of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise takes care of my Auntie very well. The residence is cosy and the atmosphere very pleasant.


The only thing that I have a complaint about is the food - I was there on a few occasions and the meals do not look appetising at all. On a few occasions, it was very clear that somebody was trying

to economise.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Lynda A (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reassuring to have such good care for one's relative when one lives far away, as I do. I particularly admire the emphasis on social interaction between residents and encouragement to take part in all manner of activities during the day. Also, I believe the opportunity to go out on trips in the
Sunrise mini-bus is really helpful to broaden the horizons of residents who don't have opportunities to be taken out by friends and relatives. The care and friendliness of all members of staff towards residents is particularly noticeable and welcome.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Amanda L (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My situation as regards my Mother is very difficult, as I live in America, and I am her only child, with no close relatives in the UK. She didn’t do well when I tried her in the USA after my father died. I can’t say enough about how helpful and kind the staff are. I am so comfortable with her care
and safety at Sunrise. A couple of times I have called the staff about a concern after speaking with my Mum on the phone and they have immediately checked on her in her room and addressed the concern. It is so reassuring and I have been so pleased and relieved that she is there, and she seems to have settled in well and expresses that she is happy.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Christine (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support provided to my parents. I really appreciate Sunrise's prompt calls to me when there have been falls or medical attention required. My brothers & sister also share these views. Sunrise Southbourne is a lovely place and all the staff are friendly, approachable and great to talk
with about both my parents' care, wellbeing and me - it really is like an extended family. Thank you Sunrise.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Karen (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy but more importantly my Mum is very happy. Staff are one of the most important things in caring for someone with Alzheimer’s and they have nearly all been wonderful.

Reply from Marketing, Marketing at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Southbourne Beach Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Southbourne Beach Care Home - Avery Collection is calculated as follows: ( (389 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 437 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southbourne Beach Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Morgyn

Morgyn Ross

Job Title: General Manager

Joined: 2023

I have worked in the care sector for over 12 years now, joining Southbourne Beach in 2023. My journey in care began as a care assistant, this was a role I truly loved and quickly realised that the care sector was where I was meant to be. My passion for delivering high-quality care developed from my personal experiences of caring for family members and continues to grow, surrounded by compassionate and selfless colleagues. I have been fortunate enough to achieve further training and qualifications, allowing me to progress into managerial positions.


I have lived in the Dorset area for most of my life and I love being part of my local community with our residents and staff. I am incredibly proud to lead a special team at Southbourne Beach, where the needs of our residents are always the number one priority. Outside of my work, I enjoy regular exercise, travelling, sports and always seeking new experiences.


Santa

Santa Bukovska

Job Title: Client Liaison Manager

Joined: 2010

I have been part of this family since 2010. Caring is one of my passions in life and having a care background is a great addition to my role as it involves supporting all new prospective residents and their families through sometimes difficult, stressful and emotional decisions. My role is supported by a dedicated team who are passionate about delivering exceptional person-centred care. Nothing is more rewarding than making a positive contribution to the daily lives of each and every one of our residents.


Jackie

Jackie Hymus

Job Title: Business Office Coordinator

I joined towards the end of 2020 and really enjoy my role here – it is very diversified and no two days are the same. Prior to joining I worked as a Senior Administrator in another nursing home and have a long history of PA and administration work. I really enjoy meeting the residents and their families and getting to know everyone.


On a personal note, I have lived in Christchurch for the past 20 years and continue to do so with my husband and two children. We love walking along the beach and visiting the local cafes for coffee and a naughty treat.


Ami

Ami Merisan

Job Title: Dementia Care Manager

I have worked in dementia care for 16 years now, it has always been my passion, and I find it very rewarding.


As Dementia Care Manager it is my aim to ensure those living with dementia can live as independently as possible and experience high standards of daily living. I have a great team working alongside me to ensure that we achieve positive changes and continue improving our care delivery.


Adam

Adam Sitarz

Job Title: Dining Services Coordinator

I started working here as a Catering Assistant in 2007. Since then I have taken on new tasks and responsibilities which lead to being promoted to the current position of Dining Services Coordinator. I am responsible for all aspects of delivering nutritionally balanced meals, including special diets and dietary needs. It is very rewarding to see residents having a great dining experience, from the meal they have to the service they receive in a restaurant-style dining room. It motivates me and my fantastic team to provide the best possible service for them every day.


Kirsty

Kirsty Ellis

Job Title: Lead Concierge

Having studied and worked in performing arts for 15 years in London, I also gained experience in the hospitality industry organising events in Mayfair before moving to Bournemouth to work in sales and team management. For 3 years I worked in domiciliary optical care travelling around care homes on the south coast. This taught me a better understanding in dementia and vulnerable people. I joined the Concierge team in 2013 and worked my way up to lead concierge.


I love my job, the staff and all the characters we here (including the pets). I now look after a team of 7 concierges at Southbourne. Never a dull moment, we are the eyes, ears and heart of the community. The relationships I build with the residents and families are so special and I value listening and trying to solve any request or concerns they may have.