Southbourne Beach Care Home - Avery Collection

42 Belle Vue Road, Southbourne, Bournemouth BH6 3DS
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9.9 165 Reviews
  • Southbourne Beach Care Home - Avery Collection, Bournemouth
Southbourne Beach is located a short walk from the sea front and its excellent beaches, perfect for a refreshing walk or for some fresh sea air. The home attracts residents and their families from all over the wider Dorset area, including Christchurch, Ringwood and the New Forest. The home offers high quality care including both residential and dementia care as well as shorter respite stays. The care home has 104 beds over three floors.

The location of this home is a short drive to Royal Bournemouth Hospital, Bournemouth airport and easy reach of both the Saxon and Sovereign shopping centres. Close to Bournemouth centre, with its eclectic mix of culture and entertainment, road and rail links are excellent for visiting family and friends.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. It is pet friendly, so your four-legged friends can also move in and also offers a shared care experience with companion suites, designed for couples, siblings or friends seeking a caring and supportive environment together.

A passionate and dedicated team ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Southbourne Beach encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Coordinator arranges exciting events, trips and onsite activities so there is always something to do.

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Care Provided by Southbourne Beach Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 104 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Morgyn Ross (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (17)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Southbourne Beach Care Home - Avery Collection Reviews (165)

Total of 165, showing 141-160
9.9

Southbourne Beach Care Home - Avery Collection has a Review Score of 9.9 (9.865) out of 10, based on 37 reviews in the last 2 years. Over all time Southbourne Beach Care Home - Avery Collection has 165 reviews.

Overall Experience

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Date Published

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Review from John S (Son of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise provide excellent care with the ambience of a 5-star hotel. The management and staff are always friendly and helpful and do their very best for their residents.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Juana S (Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good - the place is excellent. The cooking can be very good but because I have a Spanish taste, the food does not always suit me.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.


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Review from S E (Sister of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.


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Review from Judy H (Daughter of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's always a pleasure to visit my father and his dog as the atmosphere is welcoming and he has made some great friends at Sunrise, residents and staff. They are also good fun and a pleasure to sit with or go out walking with. The garden is beautiful and is well cared for like the accommodation and
residents. Trips out are so important to the residents and they really enjoy them. Keep up the good standards.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.


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Review from Niki S (Daughter of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can sleep peacefully knowing that he is in good hands.
The people always remember everyone's names and are always very friendly and accommodating.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Betty F (Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are lots of things I love about Sunrise of Southbourne.
The staff they really are carers. Those who respectfully help with personal care, while fully respecting our dignity, those who work behind the scenes, my clothes come back perfectly laundered. The food is very palatable, my room is always
lovely and clean, my medication needs are fully supported.
The activities: I look forward to these and enjoy them.
I really enjoy the outings and quizzes, the gentleman who helps is a lovely, caring man with a great sense of humour.
Comfort, I love my nice quiet room and sleep really well at night.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Joan H (Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had to use a wheelchair since my arrival here but due to the help of carers and staff who generally are very pleasant and helpful, I'm somehow managing to get around. The arrangements made to entertain are generally very good the entertainment coming in on various days, piano, singers and various
groups are very good. It is a very pleasant home to be in the furniture is excellent and colour every where. Generally, care is very good but sometimes certain things are overlooked or take a long time to get a result.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from J W (Grandson of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Granny uses memory café and respite facilities this home provides. It's an incredibly friendly, accommodating home. On first visit, it looks like a hotel but very quickly people know your name and involve you in conversations, activities, invites to lunch etc. The staff are very friendly, very helpful
and somehow always smiling. All the residents I have seen/spoken to have a very fulfilled and happy life. Always telling me how great it is.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Fiona H (Wife of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was suffering terminal cancer and I chose Sunrise because he needed a high level of care in pleasant surroundings. Although he would naturally have preferred to be at home, he was too ill to do so.
Staff are extremely kind and caring and obviously some were very fond of him. They were also
very supportive to me. More night staff would be an improvement as there were very few.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Southbourne – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from G B (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in the nursing home was perfect.
The staff could not have been kinder.
All the staff have been great.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from C M (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care. During her stay her dementia deteriorated considerably- Sunrise made the transition to Reminiscence seamlessly and made it all so much easier for us. It is friendly, clean, well organised and supportive.

Reply from Marketing Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Deborah W (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and helpful. Always ready to listen. Good varied entertainment especially the piano.

Reply from Marketing Manager, Marketing Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from B F (Cousin of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be happy here.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from B B (Friend of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant experience very friendly atmosphere. Staff all very helpful. It is always clean and welcoming. Very nice guest dining room and good choice of meals. Rooms of a good standard.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from E W (Wife of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the time of writing the survey my husband has only been at Sunrise of Southbourne for 3 weeks and therefore my comments are only based on short time in respite care. When visiting I find the home is very welcoming with excellent helpful reception staff who make everyone feel at ease and everyone
you meet has a smile and seems to be happy. The carers seem to know everyone and always stop to speak to them. It is very encouraging that there are many activities available to people of varying abilities and bistro good for meeting others. Overall I would say a very well run home.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from Roger W (Power of Attorney of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A close relative was a resident here. My experience was that the home was excellently run. The staff extremely pleasant and efficient and the environment couldn't be better. The food was good.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from M M (Son of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Other than the consistently high standard of basic facilities such as accommodation, decor, food and hygiene, what has most impressed me is the continuity (over nearly three years) and very high standard (empathetic, professional and understanding) of all the care team. Thanks

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from B B (Friend of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reception received on entering is first class, very welcoming and cheerful. Any questions are answered simply and with knowledge. I'm so impressed how quickly all the concierge staff recognise me and call me by name and have a few friendly words with me as I sign in. From the care point of view,
I find my friend extremely well looked after. Again they know her name and my name as well. Because she is so forgetful, they seem to channel her to where she should be without making it obvious. My friend is very relaxed with the care staff because of their understanding and good humour.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.


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Review from E F (Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a vegetarian and the food provides for my needs very well, except I would like quorn steaks sometimes (I think I am already getting it minced). I love the fact that a range of salads is always available. I love all the activities and outings, and I feel very secure here, the staff, without exception,
are wonderful.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Review from F D (Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are residents of 2 years standing and are surprised how good it is in this care home. The care provided the food, the laundry, the cleanliness are all excellent. We cannot praise the staff too much. Indeed we are amazed how they keep it up on a long term basis. Before we moved here, we
visited other care homes and this one (Sunrise) impressed us the most and we have not been disappointed. In short, they richly deserve the outstanding rating they received from the government inspections.

Reply from UK Marketing, Marketing Assistant at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Southbourne Beach Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Southbourne Beach Care Home - Avery Collection is calculated as follows: ( (389 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 437 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southbourne Beach Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Morgyn

Morgyn Ross

Job Title: General Manager

Joined: 2023

I have worked in the care sector for over 12 years now, joining Southbourne Beach in 2023. My journey in care began as a care assistant, this was a role I truly loved and quickly realised that the care sector was where I was meant to be. My passion for delivering high-quality care developed from my personal experiences of caring for family members and continues to grow, surrounded by compassionate and selfless colleagues. I have been fortunate enough to achieve further training and qualifications, allowing me to progress into managerial positions.


I have lived in the Dorset area for most of my life and I love being part of my local community with our residents and staff. I am incredibly proud to lead a special team at Southbourne Beach, where the needs of our residents are always the number one priority. Outside of my work, I enjoy regular exercise, travelling, sports and always seeking new experiences.


Santa

Santa Bukovska

Job Title: Client Liaison Manager

Joined: 2010

I have been part of this family since 2010. Caring is one of my passions in life and having a care background is a great addition to my role as it involves supporting all new prospective residents and their families through sometimes difficult, stressful and emotional decisions. My role is supported by a dedicated team who are passionate about delivering exceptional person-centred care. Nothing is more rewarding than making a positive contribution to the daily lives of each and every one of our residents.


Jackie

Jackie Hymus

Job Title: Business Office Coordinator

I joined towards the end of 2020 and really enjoy my role here – it is very diversified and no two days are the same. Prior to joining I worked as a Senior Administrator in another nursing home and have a long history of PA and administration work. I really enjoy meeting the residents and their families and getting to know everyone.


On a personal note, I have lived in Christchurch for the past 20 years and continue to do so with my husband and two children. We love walking along the beach and visiting the local cafes for coffee and a naughty treat.


Ami

Ami Merisan

Job Title: Dementia Care Manager

I have worked in dementia care for 16 years now, it has always been my passion, and I find it very rewarding.


As Dementia Care Manager it is my aim to ensure those living with dementia can live as independently as possible and experience high standards of daily living. I have a great team working alongside me to ensure that we achieve positive changes and continue improving our care delivery.


Adam

Adam Sitarz

Job Title: Dining Services Coordinator

I started working here as a Catering Assistant in 2007. Since then I have taken on new tasks and responsibilities which lead to being promoted to the current position of Dining Services Coordinator. I am responsible for all aspects of delivering nutritionally balanced meals, including special diets and dietary needs. It is very rewarding to see residents having a great dining experience, from the meal they have to the service they receive in a restaurant-style dining room. It motivates me and my fantastic team to provide the best possible service for them every day.


Kirsty

Kirsty Ellis

Job Title: Lead Concierge

Having studied and worked in performing arts for 15 years in London, I also gained experience in the hospitality industry organising events in Mayfair before moving to Bournemouth to work in sales and team management. For 3 years I worked in domiciliary optical care travelling around care homes on the south coast. This taught me a better understanding in dementia and vulnerable people. I joined the Concierge team in 2013 and worked my way up to lead concierge.


I love my job, the staff and all the characters we here (including the pets). I now look after a team of 7 concierges at Southbourne. Never a dull moment, we are the eyes, ears and heart of the community. The relationships I build with the residents and families are so special and I value listening and trying to solve any request or concerns they may have.