Windsor Court Care Home

34 Bodorgan Road, Bournemouth BH2 6NJ
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9.8 51 Reviews
  • Windsor Court Care Home, Bournemouth
Set in beautiful gardens, Windsor Court is a warm and friendly residential care home, delivering high quality permanent care and respite care. The home takes a compassionate and understanding approach to the personal care of older people, providing real quality of life in a caring and friendly atmosphere.

Windsor Court offers short-term care, rehabilitation and long-term care for older people, supporting individuals with a range of specialist medical conditions, including dementia, Alzheimer’s, Parkinson’s disease, stroke recovery and epilepsy. They also offer support for adults with learning disabilities, as well as those with autism who have developed early-onset dementia.

Accommodation is provided in private single rooms, with en-suite facilities. Each room is fully equipped to offer all the necessary equipment for residents. Residents are encouraged to make their rooms feel like home with their own familiar and treasured items so they may settle comfortably.

Residents at Windsor Court enjoy relaxing lounges, including the library lounge which provides direct access to the patio and stunning landscaped gardens. The home provides freshly cooked, traditional meals and caters to dietary requirements. The home utilises digital platforms to enhance their services, including the Immedicare 24/7 telemedicine system.

Residents have the opportunity to regularly socialise, with a wide range of activities suitable for different needs. There is an on-site activities coordinator who arranges a full programme of events tailored to the enjoyment and wellbeing of residents. Regular visits from a local hairdresser, chiropodist, optician, and dentist are arranged for the benefit of the residents.

Windsor Court is part of Beritaz Care, a dynamic family-owned group with extensive experience within the care industry, and a reputation for providing a high level of care and support.

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Care Provided by Windsor Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katherine Felton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Windsor Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Windsor Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call Windsor Court to arrange a visit and the team will be happy to advise on current visiting procedures


  • Parking

  • There is a private car park to the front of the building and plenty of on-street parking nearby.


Windsor Court Care Home Reviews (51)

Total of 51, showing 1-20
9.8

Windsor Court Care Home has a Review Score of 9.8 (9.813) out of 10, based on 26 reviews in the last 2 years. Over all time Windsor Court Care Home has 51 reviews.

Overall Experience

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Review from Shaun G (Son of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't normally write reviews but I felt it was important in this case, as I relied on positive reviews before deciding it was the correct place for my Mother. She has only been in for a couple of weeks but I have to say how impressed I have been with all aspects. There are so many positives, including
the fact that all the staff, from the home manager to the cleaning team, are all very friendly and smiley. Of course their work is challenging but they do it with care and good humour. My mum's room is excellent. Very clean, but most of all safe. I am also impressed with the variety and quality of food. I was visiting one time when they were serving lunch and I was invited to join them! Very good it was too! So all in all very impressed and say well done to the caring staff.

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Review from Joy B (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Windsor Court for a week now. Staff have made her feel so welcome into the home and supported her so much with her transition into the new chapter in her life. Mum's bedroom is a beautiful room, lovely and bright and the ensuite is so well equipped. The second floor that Mum
is on has been completely refurbished and is beautiful, bright and homely. We looked at many homes for Mum, and Windsor Court came out on top for us. Mum is enjoying the food and the chef is always willing to help. Mum is starting to join in with some of the activities but early days yet. From what I have seen this home is a very well-run home and most of all Mum is happy.

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Review from Bryan D (Son-in-law of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What is immediately obvious and of paramount importance was that every member of staff we met was courteous, helpful and smiled. The manager was attentive to any concerns and explained thoroughly company policy and standards. Everyone seemed approachable. The care home itself was spotlessly clean and
the decor and furniture was of a very good standard. The care home cared for residents with dementia as well as ordinary residents. Particularly pleasing was easy access to well-tended gardens with tarmac walkways.

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Review from S S (Friend of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely birthday celebration for my friend on her 90th.

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Review from G H (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for over two years. He has always been treated well. The staff go over and above to get to know my father's likes and dislikes. He's a man who likes his own company and amazingly the home have been able to get him to take part in quizzes and other activities. He has also
changed his eating habits for the better. Well done Windsor Court, and thank you.

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Review from M S (Son of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, plenty of activities going on.
My mother seems to be happy there.

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Review from P S (Friend of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Saturday summer party was a very enjoyable day. The staff were excellent and the food was delicious and all the residents were really happy.

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Review from P S (Daughter-in-law of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The garden party was a lovely day, everyone had a lovely day. The food was great, the staff are lovely and caring.

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Review from Maria V (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently relocated my dad from Eastbourne to Windsor Court and the team have been amazing. From the day he moved in, the staff has been incredible, treating my dad with sensitivity and respect, listening to him but also to us as a family, finding what his needs and interests are, making sure he is
well cared for but can maintain his independence with support and dignity. My dad is so happy and relaxed despite this major life change and to see him smiling when we visit is such a relief. He is usually out in the garden, reading his paper, or in one of the activities on offer, all carefully planned. Each member of the team is cheerful and welcoming, they clearly enjoy working together to support the residents. The home itself is bright, clean and comfortable, my dad loves his room and en-suite and choosing what to eat from the delicious home-cooked meals on offer, and we love that he is safe, so happy and well cared for so thank you everyone at Windsor Court, you are brilliant!

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Review from M B (Relative of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my father-in-law during the summer party and it was a great experience, the food was lovely, all the staff were very attentive and supportive. I was really impressed with Windsor Court and surprised with the welcoming fun atmosphere. Thank you for your kindness and hospitality.

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Review from P M (Son of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the beginning (May 2023) I have found the team here to be very friendly and polite. They are all very professional and extremely competent. It's pretty well the same team as we had a year ago. This is not only good for Mum but also says a lot about the care and the high level of staff retention
they have.

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Review from Sarah W (Respite Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I went on holiday to Cornwall. My Mum has dementia, she is very outgoing. I was so impressed with the time she spent at Windsor Court.
I picked her up today and she looked so well. The staff are so obviously caring
It is so reassuring to know she is safe. Her clothes were all washed
and packed
She had a busy social time. Made some friends. She said to me if I have to stay here again I don't mind. Love her and the team.

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Review from Geraldine B (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I joined my mother for lunch which was fish fingers and chips, which was tasty and nicely presented. Mum had the roast turkey and potatoes and said (as she always does) that the meat was tasty and tender. The atmosphere is always cheerful and bright in the dining room.

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Review from Chris H (Nephew of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family would like to express our thanks to the staff of the care home. Our Aunt and Uncle were placed into Windsor court following a lengthy stay in Hospital in 2023.They were welcomed by all and that made a great difference. Sadly my uncle died in hospital following an illness. The home offered
to hold a small memorial wake for my uncle. This was arranged for last week and the home staff engaged fully with the family and my aunt in the preparations. Photographs were used to create a memorial slide show of my uncle's life with his wife. Background music was sourced that matched my relative's tastes. A memorial keepsake note was also created. Food and drinks were arranged for the visiting guests. The food was exceptional and even had labels created for some guests who had food intolerances. We all had a very memorable and pleasant afternoon in conversation and thoughts about my aunt and uncle's life together in the Bournemouth area over 50 years. Our thanks to all involved.

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Review from V C (Niece of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible!
What an amazing experience we had visiting our auntie. She has settled so well, the staff are so attentive and nothing is too much trouble. Residents truly live a full life here, with planned enrichment linked to their interests. We couldn't be more grateful and happy with the choice of
home.
Thank you so much.

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Review from N H (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment we moved my mother to Windsor Court up to present time, I can't praise enough the support I received from management and the staff have been beyond imagination. The safety, cleanliness, kindness and everything you can imagine. The best experience and I would recommend this care
home to everybody. Thank you very much for everything and your constant support.

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Review from M H (Nephew of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the wonderful care and support that our aunt and uncle are receiving at Windsor Court. The staff have enabled them to settle here very quickly, they now refer to you as their home!

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Review from M S (Friend of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff. They are very welcoming and attentive. The administrator was kind and supportive during my visit. I joined for lunch with my friend, and the food was great. I would recommend this care home.

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Review from Dee S (Wife of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I chose Windsor Court Care Home for my husband as the staff are so caring of all the residents. They are very kind and helpful, both to my husband and myself. In his previous care home, I used to worry about him all the time, but at Windsor Court I know I can trust them to do their absolute
best all the time, giving me so much peace of mind.

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Review from Gemma H (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very welcoming and caring to only for residents but visitors too. It's a lovely home, with lots of activities and days out for residents, whether they were to be involved or stay in their rooms. Every week, they have one-on-ones with staff. However, my dad has been quite poorly lately and
can not move his arms. The staff here have been very patient and caring, and I am so very grateful for this, thank you.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Windsor Court Care Home is calculated as follows: ( (253 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 304 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (10)

Katherine

Katherine Felton

Job Title: Registered Manager

I joined Windsor Court as a Senior Care Assistant but within the year progressed to the role of Duty Manager and have now taken on the role of Home Manager, completing my registration in July 2024.


I was inspired and passionate about end-of-life care by my Nan who I cared for at the end of her life. It’s especially important to ensure the emotional side of this journey is very special for everyone concerned and involved and to ensure people receive the best possible care and the utmost dignity when they pass.


I really enjoy working at Windsor Court, I work with a great team where everyone helps each other, there is very good communication and we are just like one big family. The training provided is very good and I receive great support from the entire team.


Georgina

Georgina Adaken

Job Title: Support Manager

Joined: 2023

I have worked at Windsor Court since 2023, but with all the wonderful residents, families and colleagues I have gotten to know, it feels like I have been here much longer.


Since the moment I first stepped into Windsor Court, it broke my preconceptions of what a care home is. It was a warm, friendly environment, I instantly felt welcomed by the staff and residents.


In my role at Windsor Court, I support the Home Manager with daily tasks such as supervisions, staff training and carrying out pre-assessments for potential residents. I also provide support to the team on the floor, helping residents with personal care tasks and supporting with medication administration.


I am so grateful to the management at Windsor Court for enabling me to progress and grow into my current role as Support Manager.


Sandie

Sandie Steyn

Job Title: Senior Care Assistant

Joined: 2022

I first joined Windsor Court in February 2022 in the role of Health Care Assistant and within 6 months I was promoted to Senior Care Assistant. I love the family feel at Windsor Court and enjoy making a difference in the lives of others. My job keeps me busy administering medicines to residents, liaising with GP teams and nurses, as well as ensuring the residents’ care plans are kept up to date. No two days are the same at Windsor Court and that variety in my day-to-day experience is something I really like.


I enjoy working with the team at Windsor Court, they are a group of such passionate and caring people and we work well together as a team. I relish in the opportunities provided by Windsor Court and Beritaz Care to progress in my career and develop my skills, it is a wonderful place to work.


Ali

Ali Ball

Job Title: Senior Care Assistant

Joined: 2021

I first joined the team at Windsor Court towards the end of 2021 in the role of Care Assistant. Since then I have progressed to Carer Plus and at the start of 2023 was promoted to Senior Care Assistant.


I have been working in the care industry for about 8 years, I like helping people so this industry and the role I do really appealed to me. I get on really well with the entire team, all the staff here are very caring and dedicated to their jobs. It is great to work with a team of people I know I can rely on.


My role at the home is to make sure all the residents are safe and happy. I look after their general wellbeing and ensure their needs are being met, this can involve many different things from making sure they have to eat and drink, to spending time having a chat to find out how they are feeling. I really enjoy talking to the residents, learning about their lives and hearing their stories, it’s my favourite thing about my job. I like that I am able to develop good relationships with the residents and really get to know them, it feels like I have 30 grandparents.


Chipo

Chipo Matereke

Job Title: Care Assistant

Joined: 2022

I have been working as a Care Assistant at Windsor Court since August 2022. I moved to the UK just before starting the role, the management at Windsor Court and Beritaz Care were wonderful and really helped me to settle in after my move. Joining the Windsor Court team was like finding a new family in another part of the world, I felt welcomed straight away.


I have been working within the care industry for quite some time, having worked in care homes in Africa before I moved to the UK. Working with the elderly and helping those who cannot help themselves is my passion. I feel good knowing I have made a positive impact on someone’s life. I enjoy having the chance to get to know the residents, spending time chatting and interacting with them, providing any emotional support they may also need. Seeing how well all of the staff and residents communicate with each other is something I really appreciate working at Windsor Court.


Takunda

Takunda Jirrie

Job Title: Senior Healthcare Assistant

Joined: 2023

I have been a Senior Healthcare Assistant at Windsor Court for roughly 1 and a half years. However, it feels like a millennium because of the bond that we have developed as a team. Daily my role at Windsor Court has me working with stakeholders from diverse entities, it is both challenging and exciting to be part of a team that strives to make each, and every service user receive the best care. I administer medication to the residents. I interact with other healthcare professionals; this may involve advocating for our residents so that they receive the best care.


Easily my favourite part about my job is interacting with residents and their relatives. I am fascinated by the wonderful lives they have led. I have the pleasure of being their friend and carer and I get to hear a lifetime worth of memories and lessons. The teamwork at the home is fantastic, I work with wonderful people. Their desire to share knowledge and experience in a judgement-free zone.


Caroline

Caroline Martin

Job Title: Care Assistant

Joined: 2003

Caroline has worked at Windsor Court for 20 years, having first joined the team in 2003, and has seen many changes inside the home during this time. She has achieved both her NVQ Levels 2 & 3.


Caroline enjoys the ongoing training that is provided in the home and the opportunities to undertake distance learning courses. Caroline would like to learn new skills and carry on working as part of a dedicated team at Windsor Court and says that she would recommend Windsor Court to anyone who wants to work in Health Care.


When not at work she loves spending time with her family, Caroline’s daughter has recently joined the Windsor Court team as an apprentice.


Debbie

Debbie Page

Job Title: Activities Co-Ordinator

Hi, I have been part of the activities team working at Windsor Court since November 2018. Previously, I worked at another care home managed by Beritaz care for 2 years.


Applying for an activities organisers role was a whole new career for me, using skills from my previous life knowledge and experience. I feel privileged to provide a variety of activities to support resident’s individual interests and hobbies, no two days are the same and the greatest gift is seeing the residents happy, I am truly able to say I have the best job!


I am part of a team and organisation that really cares about one another, the support and training you receive is very good. If you feel you are ready for a change in career you couldn’t choose a more supportive organisation than the Beritaz Care Group to work for.


Draupadi

Draupadi Sunar

Job Title: Domestic & Laundry Attendant

Joined: 2011

I started working in Windsor Court in August 2011, I hadn’t worked in a care home prior to starting at Windsor Court but I really enjoy working here, it’s a friendly home which is well managed and provides a peaceful environment for the residents.


I have received a great deal of training which hasn’t only improved my knowledge it has helped me to improve my English.


I find working at Windsor Court very enjoyable and a very nice place to work.


Maria

Maria Gasca

Job Title: Administrator

Joined: 2022

I joined the team at Windsor Court in August 2022 as Administrator. Before taking on this role, I had worked for over 6 years as an Industrial Engineer across the manufacturing sector in Venezuela. Although I had limited experience and knowledge about the care industry, my life was forever changed after my grandmother was diagnosed with Alzheimer’s disease in 2015. This event really inspired my interest in the care industry and my decision to pursue this role.


I was fortunate to find a great opportunity at Windsor Court to grow professionally as well as personally. Working within the home has given me the chance to support others, helping them to live a fulfilling life, as well as utilising my skills and knowledge from my previous life experiences.


Frequently Asked Questions about Windsor Court Care Home

What types of Care is Windsor Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windsor Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Windsor Court Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Windsor Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor Court Care Home to the centre of Bournemouth?

0.5 mile(s) as the crow flies, distance by road may be significantly further.