Windsor Court Care Home

34 Bodorgan Road, Bournemouth BH2 6NJ
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9.8 51 Reviews
  • Windsor Court Care Home, Bournemouth
Set in beautiful gardens, Windsor Court is a warm and friendly residential care home, delivering high quality permanent care and respite care. The home takes a compassionate and understanding approach to the personal care of older people, providing real quality of life in a caring and friendly atmosphere.

Windsor Court offers short-term care, rehabilitation and long-term care for older people, supporting individuals with a range of specialist medical conditions, including dementia, Alzheimer’s, Parkinson’s disease, stroke recovery and epilepsy. They also offer support for adults with learning disabilities, as well as those with autism who have developed early-onset dementia.

Accommodation is provided in private single rooms, with en-suite facilities. Each room is fully equipped to offer all the necessary equipment for residents. Residents are encouraged to make their rooms feel like home with their own familiar and treasured items so they may settle comfortably.

Residents at Windsor Court enjoy relaxing lounges, including the library lounge which provides direct access to the patio and stunning landscaped gardens. The home provides freshly cooked, traditional meals and caters to dietary requirements. The home utilises digital platforms to enhance their services, including the Immedicare 24/7 telemedicine system.

Residents have the opportunity to regularly socialise, with a wide range of activities suitable for different needs. There is an on-site activities coordinator who arranges a full programme of events tailored to the enjoyment and wellbeing of residents. Regular visits from a local hairdresser, chiropodist, optician, and dentist are arranged for the benefit of the residents.

Windsor Court is part of Beritaz Care, a dynamic family-owned group with extensive experience within the care industry, and a reputation for providing a high level of care and support.

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Care Provided by Windsor Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katherine Felton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Windsor Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Windsor Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call Windsor Court to arrange a visit and the team will be happy to advise on current visiting procedures


  • Parking

  • There is a private car park to the front of the building and plenty of on-street parking nearby.


Windsor Court Care Home Reviews (51)

Total of 51, showing 21-40
9.8

Windsor Court Care Home has a Review Score of 9.8 (9.813) out of 10, based on 26 reviews in the last 2 years. Over all time Windsor Court Care Home has 51 reviews.

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Review from Martin B (Son of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team are very friendly and taken an interest in Mum and her background to make her feel welcome.

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Review from Lorna C (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad arrived here last October 2022 and he has been so happy. He loves the friendliness of everyone. The staff always make us feel so welcome and nothing is too much trouble. Everyone is sensitive to my dad's needs. He loves singing and there is a picture on his door with his name on which he
loves. I would highly recommend this home. The activities are very creative too, which Dad loves.

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Review from Sarah F (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff at Windsor Court to be their greatest asset. Everyone is so kind and caring. Mum has settled here really well and it has given me peace of mind knowing she is being well cared for.

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Review from Simon B (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, the home seems well managed and organised and has a nice atmosphere, very welcoming.
Mum is very fussy with her food and often comments how good it is!

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Review from S C (Wife of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted amazingly by the manager and then introduced to a care assistant who again was amazing.

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Review from P H (Son of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and family are very satisfied, she is treated like family.

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Review from Jeanette S (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Windsor Court since June 2022. I have found the staff to be very friendly and caring towards my mum. I was really struggling at first to leave my mum as I did care for her but couldn't continue and I feel my mum is in safe hands. Thank you for what you do for my mum.

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Review from Rina L (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 88 and diagnosed with vascular dementia. She went into Windsor Court Care Home for 2 weeks of respite which enabled me to have a very much-needed break. The Support Manager came to our house to do an assessment of mum's needs - she was warm, friendly and professional in her approach. As this
was our first interaction with a care home provider, she was very informative and put our minds at rest by answering all our questions and making the process as easy as possible. From the manager to all the care staff that we encountered, everyone was so positive, helpful and kind and treated Mum with utmost respect and dignity. Mum's room was lovely and bright and had a view overlooking the garden - there were fresh flowers in Mum's room when we arrived and tablecloths and fresh flowers on the dining room tables. Mum's verdict of the care home and staff is that "it was faultless". I heartily recommend Windsor Court Care Home and will use it again.

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Review from Delphine P (Daughter of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident of Windsor Court Care Home in January of this year. Mum has been a bit of a challenge as she has been unsettled at times. Mum has needed a lot of support to adjust. Everyone at Windsor Court has taken on this challenge and with joint support and communication, I feel very happy
that they are meeting Mum's needs. All the carers are always so friendly and helpful. The activities coordinator goes above and beyond to support and organise fantastic activities for all the residents. I am very happy and satisfied with Mum's care!

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Review from J C (Daughter of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to Windsor Court on 1/8/22. Having looked at various homes - I found Windsor Court by far the best. All the residents seem content, and there's always a good ratio of carers to clients. Mum adjusted very quickly to life at Windsor Court. She particularly enjoys the garden and library
and all the activities that are organised. All in all, I'm very satisfied with my choice of home.

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Review from A F (Niece of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty moved from a nursing home in Kent to Windsor Court one month ago.
At the previous home, she was bed-bound and eating mashed food with little hope of any quality of life. Now at Windsor Court with the support of the amazing staff, she is up in a wheelchair, joining in with activities and eating
fish and chips in the dining room! My brother and I are quite simply amazed and very grateful for the progress she has made and to see her smiling and communicating is wonderful with others.

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Review from Denise H (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in hospital and a nursing home prior to Windsor Court, so she was understandably anxious and unsettled on arrival. Also, not being able to view the home before Mum went there because of Covid, it was difficult to know whether she would be OK.
Happily now though, she does seem to be settling
in well. The staff are very responsive to any requests and on any occasions where I have met them, they always seem to be very cheerful and helpful. I would certainly recommend the home.

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Review from D V (Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's in an isolated residential area suited for its function. Good parking area, pleasing exterior, as a former private hotel has ensuite bedrooms and lifts to floors, spacious dining room and kitchen service hatch. Lighting good and small garden as well. Quality of care cannot be faulted and adequate
night service. Activities well run by three staff members. Good standard of food and general hygiene. Recommend people to come and see. Prompt management.

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Review from A W (Daughter of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was concerned when my mother needed residential care. She went to Windsor Court from the hospital. I need not have worried; since being there, she has been treated with respect and dignity. Staff are wonderful and so caring. I am always welcomed when I visit, and the lovely staff have become my second
family. I feel so happy in the knowledge my mum is well cared for and happy. Thank you, Windsor Court.

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Review from Joanne (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are residing in Windsor Court Care Home under the care of a fantastic team of carers, they are thoughtful and lovely people, they all find the time to talk to and spend time with my parents and fulfil their needs on all aspects. I'm very happy for my parents to be in this particular
care home where I am comfortable knowing they are looked after very well.

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Review from Robert O (Son of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Windsor Court is a friendly and homely care home with kind, respectful and professional staff. They are always happy and helpful on the phone.
My mum is happy, contented and loves all the staff that are caring for her.

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Review from John V (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Windsor Court are amazing. As always, professional, respectful and caring and treating my mum as the special person that she is.
It is so reassuring to know that my mum is in such safe hands and so well cared for by every single member of the team. The team all played their part in making
sure that my mum has fun and feels a sense of belonging to such a special community.
Words can’t really describe how grateful we are.

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Review from Sarah Y (Daughter of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To everyone at Windsor Court - words cannot express how deeply grateful our family are of how you are caring for dad and keeping him safe and shielded from the awful things that are going on around the world. We will forever be indebted to you. The fact you have taken the time to arrange video calls
so we can speak to him is amazing.
The manager has gone above and beyond recently in helping us to sort out some deeply personal issues we had around dad and we can’t thank her enough. Dad went through a terrible time before arriving at Windsor Court and struggles to settle easily. It is a testament to all the staff how well he has settled and looks on them as his second family! Everyone is so lovely and nothing is too much. In these worrying times, it is fantastic to know everyone is pulling out all the stops to keep the residents safe! They have selflessly put the resident's safety above their own and all deserve medals! Thank you so so much once again and please stay safe!

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Review from G B (Daughter of Resident) published on 1 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a short respite at Windsor Court. Mum was treated with care and dignity throughout her stay. They covered all Mum's dietary needs, the food was A*, all the staff were caring and it felt like home from home for Mum and her visitors. We cannot thank you enough.

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Review from Anthony T (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They have looked after my mother well. I have found contact to be easy and any issues adequately resolved. More care should be taken with personal equipment.
Overall very satisfied.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Windsor Court Care Home is calculated as follows: ( (253 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 304 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (10)

Katherine

Katherine Felton

Job Title: Registered Manager

I joined Windsor Court as a Senior Care Assistant but within the year progressed to the role of Duty Manager and have now taken on the role of Home Manager, completing my registration in July 2024.


I was inspired and passionate about end-of-life care by my Nan who I cared for at the end of her life. It’s especially important to ensure the emotional side of this journey is very special for everyone concerned and involved and to ensure people receive the best possible care and the utmost dignity when they pass.


I really enjoy working at Windsor Court, I work with a great team where everyone helps each other, there is very good communication and we are just like one big family. The training provided is very good and I receive great support from the entire team.


Georgina

Georgina Adaken

Job Title: Support Manager

Joined: 2023

I have worked at Windsor Court since 2023, but with all the wonderful residents, families and colleagues I have gotten to know, it feels like I have been here much longer.


Since the moment I first stepped into Windsor Court, it broke my preconceptions of what a care home is. It was a warm, friendly environment, I instantly felt welcomed by the staff and residents.


In my role at Windsor Court, I support the Home Manager with daily tasks such as supervisions, staff training and carrying out pre-assessments for potential residents. I also provide support to the team on the floor, helping residents with personal care tasks and supporting with medication administration.


I am so grateful to the management at Windsor Court for enabling me to progress and grow into my current role as Support Manager.


Sandie

Sandie Steyn

Job Title: Senior Care Assistant

Joined: 2022

I first joined Windsor Court in February 2022 in the role of Health Care Assistant and within 6 months I was promoted to Senior Care Assistant. I love the family feel at Windsor Court and enjoy making a difference in the lives of others. My job keeps me busy administering medicines to residents, liaising with GP teams and nurses, as well as ensuring the residents’ care plans are kept up to date. No two days are the same at Windsor Court and that variety in my day-to-day experience is something I really like.


I enjoy working with the team at Windsor Court, they are a group of such passionate and caring people and we work well together as a team. I relish in the opportunities provided by Windsor Court and Beritaz Care to progress in my career and develop my skills, it is a wonderful place to work.


Ali

Ali Ball

Job Title: Senior Care Assistant

Joined: 2021

I first joined the team at Windsor Court towards the end of 2021 in the role of Care Assistant. Since then I have progressed to Carer Plus and at the start of 2023 was promoted to Senior Care Assistant.


I have been working in the care industry for about 8 years, I like helping people so this industry and the role I do really appealed to me. I get on really well with the entire team, all the staff here are very caring and dedicated to their jobs. It is great to work with a team of people I know I can rely on.


My role at the home is to make sure all the residents are safe and happy. I look after their general wellbeing and ensure their needs are being met, this can involve many different things from making sure they have to eat and drink, to spending time having a chat to find out how they are feeling. I really enjoy talking to the residents, learning about their lives and hearing their stories, it’s my favourite thing about my job. I like that I am able to develop good relationships with the residents and really get to know them, it feels like I have 30 grandparents.


Chipo

Chipo Matereke

Job Title: Care Assistant

Joined: 2022

I have been working as a Care Assistant at Windsor Court since August 2022. I moved to the UK just before starting the role, the management at Windsor Court and Beritaz Care were wonderful and really helped me to settle in after my move. Joining the Windsor Court team was like finding a new family in another part of the world, I felt welcomed straight away.


I have been working within the care industry for quite some time, having worked in care homes in Africa before I moved to the UK. Working with the elderly and helping those who cannot help themselves is my passion. I feel good knowing I have made a positive impact on someone’s life. I enjoy having the chance to get to know the residents, spending time chatting and interacting with them, providing any emotional support they may also need. Seeing how well all of the staff and residents communicate with each other is something I really appreciate working at Windsor Court.


Takunda

Takunda Jirrie

Job Title: Senior Healthcare Assistant

Joined: 2023

I have been a Senior Healthcare Assistant at Windsor Court for roughly 1 and a half years. However, it feels like a millennium because of the bond that we have developed as a team. Daily my role at Windsor Court has me working with stakeholders from diverse entities, it is both challenging and exciting to be part of a team that strives to make each, and every service user receive the best care. I administer medication to the residents. I interact with other healthcare professionals; this may involve advocating for our residents so that they receive the best care.


Easily my favourite part about my job is interacting with residents and their relatives. I am fascinated by the wonderful lives they have led. I have the pleasure of being their friend and carer and I get to hear a lifetime worth of memories and lessons. The teamwork at the home is fantastic, I work with wonderful people. Their desire to share knowledge and experience in a judgement-free zone.


Caroline

Caroline Martin

Job Title: Care Assistant

Joined: 2003

Caroline has worked at Windsor Court for 20 years, having first joined the team in 2003, and has seen many changes inside the home during this time. She has achieved both her NVQ Levels 2 & 3.


Caroline enjoys the ongoing training that is provided in the home and the opportunities to undertake distance learning courses. Caroline would like to learn new skills and carry on working as part of a dedicated team at Windsor Court and says that she would recommend Windsor Court to anyone who wants to work in Health Care.


When not at work she loves spending time with her family, Caroline’s daughter has recently joined the Windsor Court team as an apprentice.


Debbie

Debbie Page

Job Title: Activities Co-Ordinator

Hi, I have been part of the activities team working at Windsor Court since November 2018. Previously, I worked at another care home managed by Beritaz care for 2 years.


Applying for an activities organisers role was a whole new career for me, using skills from my previous life knowledge and experience. I feel privileged to provide a variety of activities to support resident’s individual interests and hobbies, no two days are the same and the greatest gift is seeing the residents happy, I am truly able to say I have the best job!


I am part of a team and organisation that really cares about one another, the support and training you receive is very good. If you feel you are ready for a change in career you couldn’t choose a more supportive organisation than the Beritaz Care Group to work for.


Draupadi

Draupadi Sunar

Job Title: Domestic & Laundry Attendant

Joined: 2011

I started working in Windsor Court in August 2011, I hadn’t worked in a care home prior to starting at Windsor Court but I really enjoy working here, it’s a friendly home which is well managed and provides a peaceful environment for the residents.


I have received a great deal of training which hasn’t only improved my knowledge it has helped me to improve my English.


I find working at Windsor Court very enjoyable and a very nice place to work.


Maria

Maria Gasca

Job Title: Administrator

Joined: 2022

I joined the team at Windsor Court in August 2022 as Administrator. Before taking on this role, I had worked for over 6 years as an Industrial Engineer across the manufacturing sector in Venezuela. Although I had limited experience and knowledge about the care industry, my life was forever changed after my grandmother was diagnosed with Alzheimer’s disease in 2015. This event really inspired my interest in the care industry and my decision to pursue this role.


I was fortunate to find a great opportunity at Windsor Court to grow professionally as well as personally. Working within the home has given me the chance to support others, helping them to live a fulfilling life, as well as utilising my skills and knowledge from my previous life experiences.