Zetland Court

106-128 Alumhurst Road, Bournemouth BH4 8HU
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9.8 90 Reviews
  • Zetland Court, Bournemouth
Built in the 1840s, this magnificent house was redesigned and refurbished in the early 1980s. It is situated in its own grounds, a short walk from the beach in a peaceful area of Westbourne, near Bournemouth. The grounds are beautifully landscaped and well maintained, providing pleasant areas to sit and walk with sufficient space for disabled access.

Zetland Court provides residential care, nursing and residential dementia support for up to 71 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Zetland Court for further information.

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Care Provided by Zetland Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Iain Slack (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Zetland Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,189 – £1,502
    • Self-Funded Residential Dementia Care £1,500 – £2,163
    • RESPITE Self-Funded Residential Care £1,308 – £1,652
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £2,380

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Zetland Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Zetland Court Reviews (90)

Total of 90, showing 21-40
9.8

Zetland Court has a Review Score of 9.8 (9.789) out of 10, based on 27 reviews in the last 2 years. Over all time Zetland Court has 90 reviews.

Overall Experience

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  • 11
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Review from Peter R (Husband of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been a resident of the Red Admiral View unit for over a year and a half now and I have been very happy with the care and support provided by the Manager and her team. It very much feels like a family, both for my wife and myself. I am able to visit freely at any time of the day or night
and I am always made to feel welcome. The team run many activities and events throughout the year which we are able to attend and the grounds and other facilities are freely accessible. When I leave my wife I feel confident that she is in very good hands, which gives me peace of mind in such an emotionally difficult situation.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you for your positive review and your kind words, I know how much the team in Red Admiral appreciate them, it is rewarding to hear that her placement here provides you with peace of mind. Thank you on behalf of all the team in Red Admiral.


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Review from Ann R (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough. They are cheerful, caring and professional. They make me feel so comfortable leaving my mother in their care.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you for your positive feedback and kind words, I shall share them with all the team, very much appreciated.


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Review from Clive B (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in Zetland Court in about August 2020, and absolutely loved her time there. She had company, there were things to do if she chose and as she was mentally active she appreciated everything that was going on. She received excellent care and she was always saying how lovely
all the staff were, so thank you all very much for looking after her.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you so much for your review, it was a pleasure to know and care for your mother during her time with us, thank you again for your kind words, I shall make sure they are shared with the team.


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Review from Stephen B (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into Zetland Court over five years ago from another care home. The improvement in care and support was remarkable. Both my parent's health and happiness improved dramatically. Zetland is a lovely care home with some wonderful staff. My sister and I could not be more pleased with
Zetland.

Reply from Iain Slack, Home Manager at Zetland Court

On behalf of all the team at Zetland Court, I would like to thank you for your kind review and words of encouragement. I will make sure this review is shared with the team.


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Review from John W (Husband of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my wife every day in the last thirteen months with very few exceptions to the daily visit (I had Covid for 12 days). During this time I have only seen care, kindness and empathy being given to the residents. The atmosphere is relaxed, happy, non-regimented and relaxed. The residents are
continually told this is their home which gives them a sense of belonging along with being treated at all times with dignity and care.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you for taking the time to write and send a response, it is our pleasure to support your wife. Thank you for your kind words, comments such as these are a great encouragement to the whole team.


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Review from S L (Son of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service throughout.
All staff and volunteers are so charming and always go that extra mile to bring a smile to all residents.
Wonderful, remarkable home, led by the manager and his dedicated team

Reply from Iain Slack, Home Manager at Zetland Court

Thank you so much for your kind and encouraging words, I shall indeed share these with the team, your review is very much appreciated.


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Review from Nigel B (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly passed away in May 2023 at 101 years old, completely unexpected despite 101 wonderful years of age. Mum had been in several care homes since Covid lockdown in 2020 where the care was ok but not what you want to provide for your loved one.
I moved my mum there in early February 2023 where
she really managed to live again and enjoy life near the sea. The management and staff are absolutely amazing, caring and thoughtful people and will do anything to help the person being cared for or the relatives. Communication was excellent, so as the relative you always were aware of any concerns.
There is a real feeling of community in the home, especially on Sunday afternoons where you find people playing Scrabble or just sitting around drinking tea and eating cake in the lounges and chatting.
I cannot recommend this care home enough and please do not regret, as I do, not moving the special person in your life to Zetland Court Care Home earlier.

Reply from Iain Slack, Home Manager at Zetland Court

On behalf of all the team, "thank you" so much for your kind words, it was an absolute pleasure to support and care for your mother, our continued condolences for your loss.
I shall share your comments with the team.


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Review from Richard E (Son of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was unsure about putting Mum into 24/7 care but after seeing her in Zetland Court Care Home, can't thank them enough. She's put on weight since moving in, enjoys seeing people daily and the care 24/7 is excellent throughout. My knowing my mum's last days, months, years to be here and her safety is all
I wished for. Staff are so dedicated and can't help but thank them for the work they do, making Mum and others loved, cared and happy. Best end-of-life plan we could wish for.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you for your kind words, your positive comments mean a lot to the entire team here at Zetland.


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Review from Colin H (Son of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Zetland Court for over six years until her recent death. Her care was exemplary. The staff were always kind and helpful, the food very good. They catered to her specific food requirements including her favourite treats. She was always treated with respect, dignity and thoughtfulness.
She suffered from Parkinson's and her condition worsened over time, but the quality of her care never wavered.

Reply from Iain Slack, Home Manager at Zetland Court

Dear Colin, thank you for your kind comments, it was a pleasure to care for your mother, she was an integral part of the home.


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Review from Moya G (Friend of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a welcome. Warm, friendly, but professional. Beautiful surroundings, lovely tea cakes and sandwiches, presented beautifully. The resident was well presented and extremely happy the whole afternoon. A lovely experience. What a joy.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you for your positive comments, we are so glad you had an enjoyable time.


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Review from Geoff G (Friend of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the friendliness of the staff from start to finish. Tea was superb and was enjoyed by all. The resident is obviously very happy and spoke in glowing terms about how nice the staff were. They did their best to make it a good day for all. Very impressed with the cleanliness of the
building and grounds.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you for your kind words, your positive comments mean a lot to the entire team here at Zetland.


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Review from Malcolm P (Brother of Resident) published on 27 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known Zetland Court for many years and have assisted in fundraising events within the home. When my twin brother had two falls and was diagnosed with dementia. His wife initially cared for him. Although she found she couldn't cope and through his masonic lodge, was moved as a resident to a care
home in Hinehead. He wanted to be near to my wife and me where we grew up so we had my brother transferred to this remarkable and excellent home of Zetland Court. Therefore we see him now every week.

Reply from Iain Slack, Home Manager at Zetland Court

We are so pleased to be able to support your brother. Thank you for your positive comments, they mean a lot to the team.


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Review from Huw E (Son-in-law of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law who has now been in Zetland Court for nine months, has settled in well and is extremely pleased with the care and attention she receives and the friendly, caring nature of all the staff. She says that I could not have found a better place for her and I would recommend it to anyone.

Reply from Iain Slack, Home Manager at Zetland Court

On behalf of all the team at Zetland, thank you for your kind review. I am so pleased to hear that your mother in law has settled in and feels at home.


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Review from Derek W (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had three weeks of respite care earlier this year. The house is in a pleasant location, decorated to a high standard throughout. The gardens were well-maintained and offer a lovely aspect from the house. The variety and quality of food was good. All the staff were caring, solicitous and
friendly. They paid attention to her clothes and sent on items after she had left. Zetland Court is a high-quality home that deserves serious consideration for respite or permanent residence.

Reply from Iain Slack, Home Manager at Zetland Court

On behalf of all of us at Zetland Court, thank you for your detailed review. Your kind words are a great encouragement for the team. We hope we can be of service in the future.


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Review from Colin C (Guardian of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-wife has been a resident in the Red Admiral unit, which specialises in dementia care, for approximately 5 years. She has been very happy during this time and has become very attached to the wonderful staff who look after her. They really like her and show her great affection. Her individual care
package is very detailed and tailored to her general needs, with health and safety being very important due to her recent condition. I am very pleased to recommend Zetland Court.

Reply from Iain Slack, Home Manager at Zetland Court

On behalf of our dedicated team in our Dementia unit, I would like to thank you for your encouraging words and detailed review.


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Review from E W (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Zetland Court for a month's respite. He needed support with gaining mobility and confidence following a series of falls. The care he received was outstanding on every level, enabling my father to move into independent living accommodation near family. I cannot thank them enough.

Reply from Iain Slack, Home Manager at Zetland Court

On behalf of all the team at Zetland Court, thank you for your kind words. We wish your father every success in his new venture and we were honoured to assist in some small way.


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Review from R C (Partner of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yet again I write in praise of Zetland Court. My partner has been in this lovely home for over six years. I know I speak for her son and brothers, that she could not be in a better home. Thanks to all the staff.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you for your kind words, it is our pleasure. I shall pass on your kind sentiment to the team.


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Review from R C (Stepfather of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Zetland Court is a home and they go out of their way to make residents feel at home. Everyone is so friendly and cannot do enough to help. We were concerned that a younger person would not fit in with a home where many/most residents are very old - we could not have been more wrong, it doesn't matter
because everyone fits in. Facilities are excellent for someone who has suddenly had to leave her own home and needs residential care.

Reply from Iain Slack, Home Manager at Zetland Court

We are so pleased we could help, thank you for your kind words.


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Review from A C (Mother of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member has been a resident at Zetland Court for about three months and we cannot believe our luck at finding such a wonderful home for her. The whole atmosphere is friendly and all the staff seems to go out of their way to be helpful. Nothing is too much trouble. The house and grounds are
very lovely, and the food is fantastic, whether eaten in the dining room or in your own. We visited over three days and everyone we met seemed friendly and happy. Most were very happy to chat. Well done!

Reply from Iain Slack, Home Manager at Zetland Court

I am so pleased to hear your wonderful comments, I shall definitely pass these on to the entire team. Thank you.


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Review from Chris B (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Zetland Court for almost a year now, and despite our earlier missing about her losing her independence etc, (and, as a consequence, delaying the move), she is now asking why we didn't move her sooner! Mum is perfectly at home, she sees more people than she's used to, is fed, watered
and cared for (more than we possibly could have). We have only the highest praise for Zetland Court and their super carers - dedicated, kind, efficient and with a lightness of touch to suit each resident.

Reply from Iain Slack, Home Manager at Zetland Court

Dear Chris, it is our absolute pleasure to help you in supporting your mom, she is a wonderful, delightful lady. Thank you for your kind words; I shall indeed pass these on to the team.


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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Zetland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Zetland Court is calculated as follows: ( (266 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 318 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Zetland Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Sue

Sue Wiffen

Job Title: Deputy Home Manager (Dementia)

Joined: 2020

I lead by example and I’m very passionate about dementia care being centred on the person rather than the environment. I believe any person should be encouraged to lead their care with support.


I have been involved in dementia care for over 30 years. I joined RMBI Care Co. in 2020 as a Dementia Lead, and I continuously seek training and peer support to enhance the lives of those living with dementia.

I am an advocate for any person with dementia and extend this to our communities, where I carry out awareness sessions to promote outstanding dementia care.


My saying is a person first, dementia second.