Zetland Court

106-128 Alumhurst Road, Bournemouth BH4 8HU
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9.8 90 Reviews
  • Zetland Court, Bournemouth
Built in the 1840s, this magnificent house was redesigned and refurbished in the early 1980s. It is situated in its own grounds, a short walk from the beach in a peaceful area of Westbourne, near Bournemouth. The grounds are beautifully landscaped and well maintained, providing pleasant areas to sit and walk with sufficient space for disabled access.

Zetland Court provides residential care, nursing and residential dementia support for up to 71 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Zetland Court for further information.

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Care Provided by Zetland Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Iain Slack (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Zetland Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,189 – £1,502
    • Self-Funded Residential Dementia Care £1,500 – £2,163
    • RESPITE Self-Funded Residential Care £1,308 – £1,652
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £2,380

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Zetland Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Zetland Court Reviews (90)

Total of 90, showing 41-60
9.8

Zetland Court has a Review Score of 9.8 (9.789) out of 10, based on 27 reviews in the last 2 years. Over all time Zetland Court has 90 reviews.

Overall Experience

  • 76
  • 11
  • 2
  • 1
  • 0

Date Published

90
4
14
27
63

Review from Jim H (Nephew of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was a resident at Zetland Court for almost two and a half years, nearly all of that time in the dementia unit, Red Admiral. She was incredibly well looked after by the marvellous staff there who did everything they could to make her feel comfortable and cared for. She wasn't the easiest to
look after, she could be moody and difficult quite often, but the staff were always very patient with her and did whatever they could to make her feel at ease. In the last few weeks of her life, they went over and above to do whatever they could to help her in that traumatic time. I would thoroughly recommend Zetland Court as a Home which really looks after their residents - with a staff that really care.

Reply from Iain Slack, Home Manager at Zetland Court

We are grateful and honoured to have supported your cousin. I thank you for your kind words and I will surely pass these on to those who deserve them.


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Review from Christine T (Daughter of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been through a very traumatic time in the past 2 months. He needs care and lost his wife of 66 years who he misses desperately. Zetland Court has provided him with the care, companionship and stimulation that he needs and it has taken a great weight off my shoulders. He lives close now, so I
get to see him more.

Reply from Iain Slack, Home Manager at Zetland Court

On behalf of the whole team at Zetland Court, "Thank you" for your kind words.


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Review from Alan L (Son of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had dementia and could be challenging at times. The care my father received during his time at Zetland Court was outstanding. Everyone from the dedicated carers to the efficient office team worked together to provide the greatest standard of care.

Reply from Sally Hobson, Business Relationship Manager at Zetland Court

On behalf of the entire team of Zetland Court, I would like to thank you for your kind words.


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Review from Andrew M (Husband of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been resident in Red Admiral View for 10 months. I have nothing but praise for the staff and facilities, she has a large room with a wardrobe and drawers and other belongings, there is a spacious lounge area and recreation room, spacious garden and very nice dining area. The staff and management
are extremely generous and caring, they communicate excellently. There is live entertainment with the staff and residents actively involved.

Reply from Sally Hobson, Business Relationship Manager at Zetland Court

On behalf of the entire team of Zetland Court, I would like to thank you for your kind words.


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Review from Fiona L (Daughter of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really good home.
Mom is always treated well there.
Beautifully dressed and neat.
Nothing is too much trouble for the staff.
I highly recommend Zetland care home.

Reply from Iain Slack, Home Manager at Zetland Court

On behalf of the entire team of Zetland Court, I would like to thank you for your kind words.


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Review from Patricia M (Partner of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Partner has been a resident for 6 weeks respite care following a fractured femur. Placed in a very pleasant room overlooking the garden on the hospital floor. Excellent care and attention at all times. Very caring staff, always ready to help. Good management structure. Easy to contact if needed. Patients
feel very safe and secure with all the necessary COVID19 practices being strictly adhered to.

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Review from Ken B (Respite Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live on my own as my wife died 12 years ago. I had to be admitted to hospital on 11 August 2020 with a severe gall bladder infection. I did not get out of bed for over 2 weeks. By 2nd September I was ready for discharge from hospital, but could hardly walk and was in no fit state to look after myself.
I needed care to help me to regain my strength and overall fitness. Zetland Court has given me exactly what I needed. The staff and residents have been most kind and helpful and I could not wish for better care. I can now look forward to looking after myself.

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Review from Tracey A (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst there has been a turnover of staff, probably due to COVID, the care my father is receiving is amazing. My mum died at Zetland back in January 2020 and all of the staff were so kind and generous. I was worried about how Dad would be with Mum gone but he couldn't be in a better place. Zetland has
managed to protect all of the residents from COVID which is such a relief. One lady is wonderful in organising things to keep everyone amused and she does an incredible job - so thank you! Losing Mum was the worst thing that has ever happened to me. But knowing that the last person she spoke was a lovely night shift nurse who settled Mum into bed is a great comfort. I don't know her name but I am extremely grateful to her. Thank you - that's all I can say but it really isn't enough.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you for your kind words, I shall pass on your comments to the team.


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Review from C B (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Zetland Court has been a haven for my father and our family and the home itself and the staff are exemplary. The care and attention to safety shown by all the staff is wonderful to see and the home itself exudes character and feels like a home from home.
We cannot praise the level of care enough and
the dedication of each and every member of staff in looking after the various needs of the residents.

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Review from D C (Nephew of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are 'bad habits' leftover from the previous management regime. We are confident, at this stage, that the new manager is addressing these points and improvement are showing.

Reply from Chiao Kwan, Marketing & Communications Officer at Zetland Court

Thank you for taking you time to write a review and giving our care home a rating of ‘good’ for the overall standard. Our current Home Manager is working hard with the management team to ensure our residents are happy living in our home. If you have any outstanding issues, please do not hesitate to speak with the Home Manager.


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Review from S M (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Zetland Court in June 2019 following a stroke in March 2019. My sisters and I have been very happy with the care provided and, through that care, we have seen a substantial improvement in his mobili8ty, general health and, above all, state of mind. He is happier than we have seen
for several years! Thank you and we thoroughly recommend Zetland Court.

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Review from J D (Daughter of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in the dementia unit. Nothing seems too much for the staff. They are always professional, gentle and kind to the residents and give them time and attention.

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Review from D D (Son of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, the residence is excellent, however, in the case of my father I feel it would be a good idea to see if it would not be possible to find activities which would entail using the lifetime skills of the residents. Dad was basically bored silly. Maybe some kind of repair and maintenance set up
which could be available to outsiders to make use of and even raise revenues.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you for your response and the suggestions you have offered, we shall add these to our activities review for 2020.


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Review from P S (Daughter of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Relatively happy with the care despite the disruption of the renovations which took too long.

Reply from Iain Slack, Home Manager at Zetland Court

Thank you for your review our apologises for any disruption which took place while the renovations were being carried out.


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Review from R B (Son of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, beautiful grounds. My mother is very well cared for. I drop in at odd times and there is always a group activity going on. My mother relates well to the staff, and there are some lovely photos of her days out. In short, it is a beautiful home and my mother is very well cared for.

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Review from C F (Power of Attorney of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Client is well cared for and has her needs attended to as she is bedridden and 100 years old next year. Her care needs are extensive, all of which are met.

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Review from S H (Wife of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for with dignity. The staff are always friendly and cheerful. I know he is absolutely safe.

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Review from Natasha H (Granddaughter of Resident) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely happy with the care and support my grandfather receives at Zetland Court. The building, beautiful grounds and rooms are immaculate and the food is of restaurant quality. The staff are always wonderfully caring, not only to my grandfather but also to us when we visit. We
feel he is very well looked after and genuinely cared for. We would strongly recommend Zetland Court to any family looking for a residential/care home. We can't thank you enough.

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Review from John S (Husband of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and service my wife enjoys at Zetland Court has made my life more than tolerable. This and the ratings I haven should say everything.

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Review from Susan W (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, I have found all the staff in all roles to be helpful and professional. Mum is treated with respect and every effort is made to make her feel comfortable and settled. Nothing is too much trouble. Communication is very good if there has been a concern about mums health or wellbeing,
someone is always available for as much time as I need to discuss possible remedies. The activities staff provide a great programme and catering excellent.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Zetland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Zetland Court is calculated as follows: ( (266 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 318 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Zetland Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Sue

Sue Wiffen

Job Title: Deputy Home Manager (Dementia)

Joined: 2020

I lead by example and I’m very passionate about dementia care being centred on the person rather than the environment. I believe any person should be encouraged to lead their care with support.


I have been involved in dementia care for over 30 years. I joined RMBI Care Co. in 2020 as a Dementia Lead, and I continuously seek training and peer support to enhance the lives of those living with dementia.

I am an advocate for any person with dementia and extend this to our communities, where I carry out awareness sessions to promote outstanding dementia care.


My saying is a person first, dementia second.