Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
Parking on site
Zetland Court has a Review Score of 9.8 (9.789) out of 10, based on 27 reviews in the last 2 years. Over all time Zetland Court has 90 reviews.
Review from Martin A (Son of Resident) published on 27 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Gary (Grandson of Resident) published on 23 July 2018
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Overall Experience
5.0 out of 5
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Review from Jennifer L (Granddaughter of Resident) published on 11 December 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from S C P (Resident) assisted by family/friend published on 5 July 2017
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Overall Experience
5.0 out of 5
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Review from Sally B (Daughter-in-law of Resident) published on 15 June 2017
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Overall Experience
5.0 out of 5
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Review from Joan K (Resident) assisted by family/friend published on 15 June 2017
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Overall Experience
4.0 out of 5
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Review from Peter Q (Husband of Resident) published on 5 May 2017
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Overall Experience
5.0 out of 5
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Review from J A (Daughter of Resident) published on 5 May 2017
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Overall Experience
4.0 out of 5
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Review from M S (Wife of Resident) published on 2 May 2017
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Overall Experience
5.0 out of 5
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Review from B B (Wife of Resident) published on 26 April 2017
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Overall Experience
5.0 out of 5
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Review from E C-P (Wife of Resident) published on 25 April 2017
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Overall Experience
5.0 out of 5
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Review from S G (Grandson of Resident) published on 21 April 2017
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Overall Experience
5.0 out of 5
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Review from Alice G (Granddaughter of Resident) published on 21 April 2017
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Overall Experience
5.0 out of 5
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Review from Ann B (Wife of Resident) published on 21 April 2017
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Overall Experience
5.0 out of 5
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Review from Lesley W (Daughter of Resident) published on 21 April 2017
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Overall Experience
5.0 out of 5
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Review from P G (Son of Resident) published on 21 April 2017
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Overall Experience
4.0 out of 5
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Review from Peter S (Power of Attorney of Resident) published on 19 April 2017
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Overall Experience
5.0 out of 5
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Review from Joan O (Partner of Resident) published on 19 April 2017
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Overall Experience
5.0 out of 5
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Review from A G (Son-in-law of Resident) published on 18 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M G (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.789) out of 10 for Zetland Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.789 for Zetland Court is calculated as follows: ( (266 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 318 Ratings = 4.789
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Zetland Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 May 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Deputy Home Manager (Dementia)
Joined: 2020
I lead by example and I’m very passionate about dementia care being centred on the person rather than the environment. I believe any person should be encouraged to lead their care with support.
I have been involved in dementia care for over 30 years. I joined RMBI Care Co. in 2020 as a Dementia Lead, and I continuously seek training and peer support to enhance the lives of those living with dementia.
I am an advocate for any person with dementia and extend this to our communities, where I carry out awareness sessions to promote outstanding dementia care.
My saying is a person first, dementia second.
