Zetland Court

106-128 Alumhurst Road, Bournemouth BH4 8HU
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9.8 90 Reviews
  • Zetland Court, Bournemouth
Built in the 1840s, this magnificent house was redesigned and refurbished in the early 1980s. It is situated in its own grounds, a short walk from the beach in a peaceful area of Westbourne, near Bournemouth. The grounds are beautifully landscaped and well maintained, providing pleasant areas to sit and walk with sufficient space for disabled access.

Zetland Court provides residential care, nursing and residential dementia support for up to 71 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Zetland Court for further information.

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Care Provided by Zetland Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Iain Slack (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Zetland Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,189 – £1,502
    • Self-Funded Residential Dementia Care £1,500 – £2,163
    • RESPITE Self-Funded Residential Care £1,308 – £1,652
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £2,380

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Zetland Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Zetland Court Reviews (90)

Total of 90, showing 81-90
9.8

Zetland Court has a Review Score of 9.8 (9.789) out of 10, based on 27 reviews in the last 2 years. Over all time Zetland Court has 90 reviews.

Overall Experience

  • 76
  • 11
  • 2
  • 1
  • 0

Date Published

90
4
14
27
63

Review from Elaine H (Daughter of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Feel supported and seeing much happier Mum. Thanks!

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Review from Martin P (Brother of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home and staff to be 1st class. I can't speak to highly of them.

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Review from Laurence P (Brother of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has made me proud to be a mason as the care my sister has received, has been of the highest standard. Due to her illness and therefore medication it has not been easy for her to adjust to this confined situation, yet the staff have been sympathetic and knowledgeable in their dealings with
the difficult situations. Thank you

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Review from Lynda C (Daughter-in-law of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home, made to feel very welcome. I brought in my Grandsons whom were also made to feel welcome.

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Review from H D (Son of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother at 92 is missing her family as we live in the USA and South Africa 'but' she calls the staff at Zetland Court 'her' second family. She never stops praising the whole team and my own experience with the team is of a dedicated team, who always have time and are willing to assist and help without
treating the residents as numbers, but always as individual people. Congratulations to Zetland and the team.

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Review from J M (Wife of Resident) published on 21 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this for my husband as he is partially sighted. He moved to Zetland Court in August after falling down the stairs and breaking a bone in the bottom of his spine. The staff here have been extremely good helping him to come to terms with the fact that he will be unable to walk again and
he needs two people to help him all the time. The activities are superb!! After being married for 54 years he needed to go into a care home we couldn't have chosen better.

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Review from Sheila I (Wife of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately I cannot look after my husband at home, nowhere is going to be perfect so I would rather not comment, it's ok to a certain extent.

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Review from L D (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could not be looked after better.
Food always at least three choice at each meal to choose from and my care has been excellent.

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Review from G C (Daughter of Resident) assisted by family/friend published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completing this review on behalf of my mother whom has lived at Zetland Court Care Home for nearly five years. She is quite happy with the care that she is receiving.
the care home itself is very comfortable and clean. There is plenty of choice of entertainment provided at this home to suit all
tastes. I usually visit my mother twice a week and am always made welcome by the staff.
The only thing that could be improved upon is occasionally the food, as the meat can be tough and can sometimes look and taste insipid.

Reply from Kristin Mewald, Marketing & Communications Officer at Zetland Court

All of our Homes have fully serviced kitchens with on-site chefs and catering staff.
They use fresh produce to create appetising meals and a variety of cuisines, catering for all tastes.
We provide healthy meals each day to help you maintain a balanced diet. Special diets are also catered for.
Although residents are given a choice of meals each day, we encourage them to contribute ideas to the menus.


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Review from L P (Wife of Resident) assisted by family/friend published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although a new resident at Zetland Court the initial experience has been one of care and consideration. The food served has also been very good and all cooked to order on site. My room is airy and spacious and includes all the facilities required including an en suite too. Visitors are also made very
welcome with tea/coffee and cakes being made available. Zetland Court has been known to me for many years and is a home for Masons.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Zetland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Zetland Court is calculated as follows: ( (266 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 318 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Zetland Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Sue

Sue Wiffen

Job Title: Deputy Home Manager (Dementia)

Joined: 2020

I lead by example and I’m very passionate about dementia care being centred on the person rather than the environment. I believe any person should be encouraged to lead their care with support.


I have been involved in dementia care for over 30 years. I joined RMBI Care Co. in 2020 as a Dementia Lead, and I continuously seek training and peer support to enhance the lives of those living with dementia.

I am an advocate for any person with dementia and extend this to our communities, where I carry out awareness sessions to promote outstanding dementia care.


My saying is a person first, dementia second.