The weekly charges start at £1150, but they may vary depending on the assessment conducted by the home.
Eagle's Mount warmly invites friends and family of loved ones to regard it as a cherished relative's private residence. To enhance a visit, kindly reach out to the home beforehand. Visiting hours will be organised at visitor's convenience, ensuring the best time for a visit. The home kindly request all visitors to adhere to the established guidance and procedures.
Parking is available on-site at Eagle's Mount, with all visitor parking clearly marked. When planning a visit to view the home, please reach out in advance so that parking space can be reserved.
Eagles Mount Care Home has a Review Score of 10 (9.966) out of 10, based on 14 reviews in the last 2 years. Over all time Eagles Mount Care Home has 49 reviews.
Review from M B (Granddaughter of Resident) published on 27 February 2025
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5.0 out of 5
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Review from Rainbow C (Resident) published on 19 December 2024
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5.0 out of 5
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Review from P B (Resident) published on 19 December 2024
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5.0 out of 5
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Review from M C (Grandson of Resident) published on 18 December 2024
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5.0 out of 5
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Review from R M (Respite Resident) published on 2 September 2024
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5.0 out of 5
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Review from M T (Resident) published on 31 July 2024
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5.0 out of 5
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Review from J T (Friend of Resident) published on 29 July 2024
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5.0 out of 5
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Review from P H (Resident) published on 26 July 2024
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5.0 out of 5
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Review from Heidi L (Friend of Resident) published on 27 June 2024
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5.0 out of 5
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Review from S B (Daughter of Resident) published on 5 June 2024
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5.0 out of 5
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Review from S Y (Sister of Resident) published on 22 April 2024
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Overall Experience
5.0 out of 5
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Review from J S (Resident) published on 22 April 2024
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5.0 out of 5
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Review from L H (Resident) published on 18 March 2024
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5.0 out of 5
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Review from P A (Friend of Resident) published on 18 August 2023
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5.0 out of 5
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Review from L S (Friend of Resident) published on 4 April 2022
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Overall Experience
2.0 out of 5
Reply from Juliana Brasil, Associate Director of Digital Operations at Eagles Mount Care Home
We are sorry to hear of your difficulties when visiting Eagle's Mount. We completely understand how frustrated you were when you couldn't see your friend. I confirm that an investigation into this matter took place. Unfortunately, when you booked the visit, you didn't share your contact details with the home, and for that reason, we couldn't contact you to inform you that the house was closed as we did with other family members. This doesn't sound like the visitor experience we try to provide to our visitors. We are also sorry you felt that the manager wasn't at the expected standards; COVID takes much strength from the team, and having an outbreak makes things more complex. Nevertheless, we are very grateful for the feedback. We also investigated why you were not allowed to visit, and I'm happy to confirm that the home followed all the rules that are in place by the government. I believe the home manager contacted you and explained. Our apologies again for any inconvenience caused.
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Review from Mark P (Friend of Resident) published on 25 June 2021
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5.0 out of 5
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Review from Gemma P (Granddaughter of Resident) published on 8 June 2021
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Overall Experience
5.0 out of 5
Reply from Juliana Brasil, IT & Marketing at Eagles Mount Care Home
We are happy that you feel like that, Gemma.
Thank you for the lovely reviews and kind words.
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Review from B M (Resident) published on 1 June 2021
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5.0 out of 5
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Review from I W (Resident) published on 15 April 2021
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5.0 out of 5
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Review from B H (Resident) published on 15 April 2021
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5.0 out of 5
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The Review Score of 10 (9.966) out of 10 for Eagles Mount Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.994 for Eagles Mount Care Home is calculated as follows: ( (167 Excellents x 5) + (1 Goods x 4) ) ÷ 168 Ratings = 4.994
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.972 Points relating to the number of positive Reviews for Eagles Mount Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Oct 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 18 Mar 2025
We currently have vacancies available for our spacious three-bedroom accommodations at Eagles Mount Care Home. Nestled in the heart of Poole, our home offers a warm and inviting environment where residents can truly feel at home.At Eagles Mount, we pride ourselves on providing exceptional care and support tailored to the individual needs of each resident. Our compassionate team is dedicated to ensuring the well-being and comfort of all our residents, offering personalized care plans and a wide range of engaging activities to enhance their quality of life.If you or a loved one are looking for a welcoming and supportive community to call home, Eagles Mount Care Home is the perfect choice. Contact us today to learn more about our three-bedroom vacancies and how you can become a part of our Eagles Mount family.
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Job Title: Home Manager at Eagles Mount
Joined: 2023
Jacqueline Macon is the newly appointed Registered Manager at Eagles Mount, bringing with her over a decade of extensive experience in the care industry. Jacqueline recently joined LuxuryCare, where her deep-rooted passion for delivering exceptional care aligns perfectly with the company's values. Throughout her career, she has consistently demonstrated a commitment to excellence, ensuring the highest standards of care and support for residents. Jacqueline's wealth of knowledge and proven leadership skills make her a valuable asset to Eagles Mount, where she is dedicated to fostering a warm, safe, and enriching environment for both residents and staff.
