Eagles Mount Care Home

25 Birds Hill Road, Poole BH15 2QJ
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10 49 Reviews
  • Eagles Mount Care Home, Poole
Welcome to Eagles Mount, a cherished family-run home located in the heart of Poole, where the team specialises in providing exceptional care for individuals with dementia. The close-knit community is dedicated to ensuring the well-being and comfort of every resident, with a particular focus on those facing memory challenges.

Nestled amidst the picturesque surroundings of Poole, Eagles Mount offers a serene and tranquil environment for residents to call home. Each floor features balconies that overlook the stunning Poole Harbour and Brownsea Island, providing residents with breath taking views and moments of relaxation.

However, what truly sets Eagles Mount apart is the specialised approach to dementia care. The compassionate team is highly trained and experienced in providing personalised support tailored to the unique needs of individuals living with dementia. From engaging activities designed to stimulate cognitive function to a supportive environment that fosters a sense of belonging, they strive to enhance the quality of life for every resident under their care.

At Eagles Mount, the team understands the challenges that come with dementia, and is committed to providing a safe, comfortable, and nurturing environment where residents can thrive. Join the team at Eagles Mount, where specialised dementia care meets compassionate support, creating a home where residents and their families feel valued and supported every step of the way.

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Care Provided by Eagles Mount Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Smith (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (64)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 4

Funding & Fees Guide for Eagles Mount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,149

  • The weekly charges start at £1150, but they may vary depending on the assessment conducted by the home.
  • (these prices are only a guideline, please contact Eagles Mount Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Eagle's Mount warmly invites friends and family of loved ones to regard it as a cherished relative's private residence. To enhance a visit, kindly reach out to the home beforehand. Visiting hours will be organised at visitor's convenience, ensuring the best time for a visit. The home kindly request all visitors to adhere to the established guidance and procedures.


  • Parking

  • Parking is available on-site at Eagle's Mount, with all visitor parking clearly marked. When planning a visit to view the home, please reach out in advance so that parking space can be reserved.


Eagles Mount Care Home Reviews (49)

Total of 49, showing 41-49
10

Eagles Mount Care Home has a Review Score of 10 (9.966) out of 10, based on 14 reviews in the last 2 years. Over all time Eagles Mount Care Home has 49 reviews.

Overall Experience

  • 42
  • 5
  • 1
  • 1
  • 0

Date Published

49
4
12
14
35

Review from Kate L (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Bird Hill on 16/2/17 from a care home as they were unable to cope with her aggressive and uncooperative behaviour. Within a few days, the loving, caring, affectionate, skilled care staff at Birds Hill had turned this around and she returned to her old self despite her continued
disabilities. I went to see her every morning as I always had so I saw exactly how the staff treated the residents. It was wonderful to see the respect and patience they showed to all.

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Review from David T (Son of Resident) published on 10 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only resident at Birds Hill for a matter of 10 days but the end of life care she received was excellent. All the nursing staff cared with just the right balance of professionalism, care and compassion. I highly recommend Birds Hill.

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Review from M W (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Birds Hill a month ago. My sister and I have been very pleased with her care and the way she has settled here. All the staff are extremely kind, caring and very friendly.

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Review from Christine M (Sister of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the all round care my brother is receiving.
He is happy, content and is better than I have seen in the last 10years.
I have recommended Birds Hill to a number of people.

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Review from R T (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in the care home for 3 weeks. Everything has been done to provide his comfort.

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Review from G G (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very soon after mum went into Birds Hill Nursing Home I noticed a positive change in her. Thanks to the dedication and high level of care and commitment from the staff her mood and general well-being changed. The attention she receives together with a recognition fo her particular needs has given the
family great peace of mind. There is a lovely family atmosphere at Birds Hill where the staff are all happy and willing to help. I would recommend without hesitation.

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Review from A W (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are just so happy with all that Birds Hill does for mum. There is just happiness and joy shown about the home with plenty of activities and one to one care as part of normal life here.
We could never have imagined being able to have mum cared for in such a wonderful home.
Our heartfelt thanks
to all the staff, management and service staff for a 'Home' rather than any form of establishment.

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Review from Petor W (Husband of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good, but we would like to see more entertainment for the residents. They react well to the singer who visits. So would love to see more singers that the residents can get involved with.

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Review from Susan S (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always courteous, helpful and eager to please. My dad is well looked after and his needs are well catered for.
Bedrooms are clean and inviting.
No bad points.

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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Eagles Mount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Eagles Mount Care Home is calculated as follows: ( (167 Excellents x 5) + (1 Goods x 4) ) ÷ 168 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.972 Points relating to the number of positive Reviews for Eagles Mount Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 18 Mar 2025

We currently have vacancies available for our spacious three-bedroom accommodations at Eagles Mount Care Home. Nestled in the heart of Poole, our home offers a warm and inviting environment where residents can truly feel at home.At Eagles Mount, we pride ourselves on providing exceptional care and support tailored to the individual needs of each resident. Our compassionate team is dedicated to ensuring the well-being and comfort of all our residents, offering personalized care plans and a wide range of engaging activities to enhance their quality of life.If you or a loved one are looking for a welcoming and supportive community to call home, Eagles Mount Care Home is the perfect choice. Contact us today to learn more about our three-bedroom vacancies and how you can become a part of our Eagles Mount family.


Awards / Recognitions (1)

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Meet the Team (1)

Jacqueline

Jacqueline Macon

Job Title: Home Manager at Eagles Mount

Joined: 2023

Jacqueline Macon is the newly appointed Registered Manager at Eagles Mount, bringing with her over a decade of extensive experience in the care industry. Jacqueline recently joined LuxuryCare, where her deep-rooted passion for delivering exceptional care aligns perfectly with the company's values. Throughout her career, she has consistently demonstrated a commitment to excellence, ensuring the highest standards of care and support for residents. Jacqueline's wealth of knowledge and proven leadership skills make her a valuable asset to Eagles Mount, where she is dedicated to fostering a warm, safe, and enriching environment for both residents and staff.