Burwood Nursing Home

100 Dunyeats Road, Broadstone BH18 8AL
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8.7 31 Reviews
  • Burwood Nursing Home, Broadstone
Burwood Nursing Home is a family-run and independent service, that takes pride in a personal approach to care, striving for solutions that suit the circumstances of each resident from a team of staff with extensive skills.

Quality care in a homely atmosphere makes residents feel secure and respected, with loved ones welcome to visit and a popular activities programme supporting an interesting lifestyle.

Clients also enjoy homemade cooking, spacious interiors and modern furnishings, pleasant gardens, wifi and Internet access.

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Care Provided by Burwood Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Gentilwood Ltd
  • Person in charge
  • Kimberley Devlin (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2020

Funding & Fees Guide for Burwood Nursing Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
  • (these prices are only a guideline, please contact Burwood Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available for visitors and staff on site


Burwood Nursing Home Reviews (31)

Total of 31, showing 1-20
8.7

Burwood Nursing Home has a Review Score of 8.7 (8.720) out of 10, based on 4 reviews in the last 2 years. Over all time Burwood Nursing Home has 31 reviews.

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Review from L A (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burwood Nursing Home was so helpful and kind, taking my dad (85) for respite after he had a fall and broke his shoulder and ribs. He needed help with washing, dressing and mealtimes, all of which were done with dignity, kindness and fun.
The staff are exemplary and it's such a happy place. The garden
was a godsend to sit out and enjoy when visiting.
The noise of other residents' TVs was way too loud (even in the middle of the night) but we were told there was nothing that could be done. This was the only negative but it did impact my Dad's stay.

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Review from C H (Sister of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Burnwood Nursing Home. The owners and staff are extremely caring and very friendly. Nothing is too much trouble. I am very grateful my brother has received this excellent care for 2 and a half years.

Reply from Paul Jessup, Director at Burwood Nursing Home

Thank you so much for your lovely review. It's wonderful having your brother with us, he is so enthusiastic and appreciative of what we get up to. We sat together for lunch today and he was pleased that today's lunch was the best so far this week!


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Review from Mark G (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father could not have been resident in a better care home. The quality of the service provided is outstanding. All of the staff are friendly, caring and totally professional. My father sadly passed away at the beginning of February. He was treated with the utmost dignity, and we, as a family, felt
nothing but genuine love and support. I cannot recommend these people highly enough.

Reply from Paul Jessup, Director at Burwood Nursing Home

Thank you for your kind words. Please take care and thank you again for your feedback.


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Review from Sarah M (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burwood Nursing Home is without doubt exceptional in all aspects as the CQC reflects.
This family run established Nursing home is warm and welcoming, the staff are genuinely kind and caring wanting to make a difference to the resident's lives.
Burwood Nursing Home truly has a homely atmosphere with
plenty of activities and trips planned, I particularly like the in house Railway Inn and theatre.
My dad has had a recent stay at Burwood and I could not have asked for anywhere better for him to be. It was so reassuring knowing he has received the best care from a genuinely lovely team. Thank you.

Reply from Paul Jessup, Director at Burwood Nursing Home

Thank you for your lovely review of our home. It was a pleasure to have your dad stay with us and it is nice to hear that he enjoyed his time here. We always have a lot of fun in our pub and it's so wonderful to be able to put on shows in our theatre for all to enjoy.


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Review from S M (Sister-in-law of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We travel up from Plymouth. They gave us lunch and couldn't do enough for us. The staff are so friendly and helpful. I can't praise them enough. It felt like a five-star hotel more than a nursing home. The home is spotless. If there was a home in Plymouth like this, I would put my name down.

Reply from Paul Jessup, Director at Burwood Nursing Home

I'm pleased to hear that you both enjoyed your pub lunch in our Railway Tavern and worth the drive up from Plymouth. You are welcome anytime, the pub is always open!


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Review from Heather B (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoyed her stay at Burwood Nursing Home. She was well looked after and her individual needs were met. She enjoyed the activities and the interaction with the staff and residents. Although she was only there for respite care for two weeks, she is already keen to return. An excellent home, which
she will recommend to her friends.

Reply from Paul Jessup, Director at Burwood Nursing Home

Thank you, Mrs HB, for a lovely review of our home and so pleased that your mum enjoyed all that we put on during her respite stay.


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Review from J P (Niece of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I travelled up from Plymouth to see my uncle and aunty. The home couldn't do enough for us. From the time we arrived to leaving. They made us dinner and are so friendly. I wouldn't mind living there when I'm older. The home is so clean and fresh it's like a five star hotel all the staff are truly amazing
friendly and lovely.

Reply from Gavin Kingham, Home Manager at Burwood Nursing Home

Thank you for your kind words, we try our best to make everyone feel at home. When you're ready for a room, you know where we are. Have a merry Christmas and happy new year!


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Review from David S (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by the Burwood Team from 2017 to her passing in July 2022. I say 'team', it really is much more like a family, and it enabled my mum to have a lovely final chapter in her life. The care has been second to none, but more importantly, it has been fun, and we have always felt welcome
at Burwood Nursing Home. I am particularly grateful for the care and compassion given to my mum (and me!) during Mum's final decline and passing. If I had to mention just one brilliant aspect of Burwood's approach, it has been communication. Whether it has been with reception, the nursing team or the management team, communication has always been friendly, responsive and proactive. I am so pleased we found Burwood Nursing Home and that my mum decided to stay (after just her first week in her respite trial!). Thanks to everyone; you are all stars!

Reply from Gavin Kingham, Home Manager at Burwood Nursing Home

Thank you for your kind words, Dave; we loved caring for your mum and will miss seeing you around the home. Please take care, and thank you again for your feedback.


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Review from M W (Daughter-in-law of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Burwood Nursing Home since 2016. She is very happy there and I cannot thank the staff enough for their care and kindness shown to her from the receptionist to the manager, everyone is lovely. She is now 102yrs young and the oldest resident at the moment but I know she
is happy and well cared for.

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Review from E H (Wife of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been well cared for and the staff are caring and considerate at all times.
A family atmosphere helps, although they maintain a professional standard at all times.

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Review from Paul R (Respite Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first time in a nursing home for respite for me and my dad (permitting my wife to go to Sheffield to see her mum who has dementia) and we were pleasantly surprised by the care and the staff. They could not do enough for you and they all make a difference to people's lives and the local and
national community. We felt safe and secure - made better by understanding, helpful, caring and informative staff that make it like a family atmosphere. Thank you, Burwood. I'll be back.

Reply from Paul Jessup, Director at Burwood Nursing Home

It was a pleasure having you stay with us, we had a bit of fun and I loved your riser mobile chair which enabled you to get a great view of the show from the back of our theatre.


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Review from Pat W (Wife of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful response from the moment of my first enquiry. Clean home, where residents are priority. Everything that was required in a lovely, bright, modern room. My husband can be difficult due to Alzheimer's, but he always praised the staff and I could tell he was happy with his care. I was having surgery
and needed time to recover. Whenever I checked in to see how my husband was doing, they were very reassuring and gave me a lot of information on what was going on. Couldn't praise the manager more.

Reply from Gavin Kingham, Home Manager at Burwood Nursing Home

It was a pleasure having your husband stay with us. We hope you're recovering well from your operation. You know where we are if you need us in the future. Take care and best wishes.


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Review from Kathy R (Daughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was at Burwood Nursing Home for a year and received excellent care and assistance during this time. The staff are extremely friendly and helpful and the home has a good atmosphere. I would not hesitate in recommending Burwood Nursing Home.

Reply from Paul Jessup, Owner at Burwood Nursing Home

Thank you, Kathy, for a lovely review of Burwood. We are pleased to say that we are now getting back into things with our activities. Our theatre has been out of use for the last 2 years and last week we had our first performance with more shows booked in going forward including the ABBA show and west end musicals. The pub is now open, so slowly getting back to some kind of normality.


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Review from Kerry G (Niece of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty was staying with Burwood for some respite care. She said the staff always had a smile on their face and treated her like the queen, she felt nothing was too much trouble. When I visited my aunty, the staff always made me feel very welcome. My aunty said the food (especially the fish), was delightful.
The feel of the home is very unique and felt much more like a community, rather than a nursing home.

Reply from Gavin Kingham, Home Manager at Burwood Nursing Home

Thank you so much for this positive feedback. We strive to deliver great care and your comments have confirmed that! We will pass on your comments to the team. Thank you again.


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Review from Ann C (Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at this care home for two weeks respite. I was apprehensive, as I have never stayed in a care home. I loved it. The staff are all so friendly and they really do care and work together as a team to deliver a great experience. They are very caring and efficient. Thank you and I will be back again,
one day.

Reply from Gavin Kingham, Home Manager at Burwood Nursing Home

Thank you for your feedback, Ann. It was a pleasure having you stay with us. You are welcome back at anytime! We will pass on your remarks to the team. Thank you again and take care.


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Review from Jill G (Daughter-in-law of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. The staff are delightful and the overall care and atmosphere at the home is excellent. An added bonus is that there is regular feedback concerning the resident (mother in law), from the staff, which is very reassuring.

Reply from Paul Jessup, Owner at Burwood Nursing Home

Thank you for your kind and supportive review. I'll pass your comments on.


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Review from D K (Resident) assisted by family/friend published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, good and professional place.
Flowers and gardens are good.
Staff are really, really lovely.
10/10.

Reply from Paul Jessup, owner at Burwood Nursing Home

Thank you for taking the time to complete the review of our home. It was pleasing to see that you are pleased with all of our categories and the only ones that did you did not rate as 5 out of 5 were our facilities and activities.
We will look at this further to see how we can improve. As you know things have been difficult as a lot of our usual facilities and activities have been reduced or curtailed such as our pub and theatre visits due to the current situation. Even the dogs have not been allowed in but hopefully, things will start to improve now.


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Review from David W (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly, and the staff go out of their way to care for our family member, and we know that she is safe and well cared for. Her room and surroundings are excellent, and we, like her, are treated a family member. The home is excellent, and we would have no hesitation in recommending
to friends and family.

Reply from Paul Jessup, owner at Burwood Nursing Home

Thank you for the positive review and for giving us 5 out of 5 for all categories apart from value for money.
I do understand that it is a difficult category to rate as it is difficult to compare. However, for the extent of our facilities and our level of care, I believe we have a fair cost which is less than other local care homes.


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Review from A B (Resident) assisted by family/friend published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in Burwood Nursing Home for over three and a half years and have been very happy living here. I have a lovely room containing all I need to live a life as normally as possible. All the staff are kind, caring and do everything for me with a smile. The precautions that have taken
to prevent any outbreak of coronavirus here has been excellent with no cases of the virus recorded.

Reply from Paul Jessup, Owner at Burwood Nursing Home

Thank you for your lovely words; I know it's been a difficult time for us all, and we appreciate everyone's effort and contribution.


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Review from Judy N (Daughter of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a long term resident at Burwood Nursing Home and he has always received outstanding care. Throughout the Coronavirus pandemic, the home has ensured that residents have been kept safe and well. They have done their utmost to keep families in touch with their loved ones through all means
available and to ensure that residents have as many activities and opportunities as possible, to provide variety and stimulation despite the restrictions imposed by shielding. Management have provided regular updates to families, to ensure we are kept up to date with guidelines but also to allay any fears we may have had, given the extensive media coverage of difficulties in the care sector.

Reply from Paul Jessup, Owner at Burwood Nursing Home

Thank you Judy for the lovely review. It has been difficult for all of us and we appreciate your support and encouragement with the lifestyle changes we have put in place.


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Current Review Score: 8.7 (8.720)

Overview of Review Score

The Review Score of 8.7 (8.720) out of 10 for Burwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Burwood Nursing Home is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.72 Points relating to the number of positive Reviews for Burwood Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 4 Positive Reviews ÷ 11.6 = 0.345

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Richard

Richard Dunn

Job Title: Head Chef

Joined: 2018

Richard has worked as a chef for eighteen years. He started in hotels and restaurants, then became a Baker before finding his niche in care home catering.


He enjoys the challenge of creating delicious and nutritional food for people with nursing needs, and always ensures their likes, dislikes and dietary requirements are taken care of.


Richard admits to having a sweet tooth and a passion for baking the cakes and sweet treats that are served to our residents each afternoon.


Outside of work he can often be found either in the swimming pool or firing up the barbecue.


Michelle

Michelle Collins

Job Title: Registered Manager

Joined: 2023

I am Michelle, I am the Registered Manager here at Burwood.


I have worked in the care industry for a number of years, starting my career as a nurse at Royal Bournemouth Hospital.


I worked in acute surgical wards, stroke units and local care homes as Clinical Lead and Deputy. I believe caring/nursing is a vocation, the resident is at the heart of all I do.


Frequently Asked Questions about Burwood Nursing Home

What types of Care is Burwood Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burwood Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Burwood Nursing Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Burwood Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burwood Nursing Home to the centre of Broadstone?

0.5 mile(s) as the crow flies, distance by road may be significantly further.