Canford Chase

40 Western Road, Branksome Park, Poole BH13 6EU
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9.9 82 Reviews
  • Canford Chase, Poole
Canford Chase is situated in the select area of Branksome Park and is within easy reach of the award-winning beaches of Poole and Bournemouth. Set in a secluded peaceful garden, it offers five-star luxury accommodation for fifty-two residents.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Canford Chase is situated in the grounds of a large secluded garden with easy access, mature trees and various seating areas. The tastefully furnished reception with seating area adjoins the extensive ground floor lounge with a large flat-screen television.

The spacious dining room overlooks the grounds and garden. On the first floor, the quiet lounge gives on to two balcony areas. The large and airy lounge on the second floor provides additional television viewing facilities. The home has its own fully equipped hairdressing salon and a selection of specialist bathrooms including a hydrotherapy bath.

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Care Provided by Canford Chase

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Charlotte Wilson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Canford Chase

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,414
  • (these prices are only a guideline, please contact Canford Chase to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Canford Chase, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Canford Chase, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Canford Chase Reviews (82)

Total of 82, showing 21-40
9.9

Canford Chase has a Review Score of 9.9 (9.853) out of 10, based on 17 reviews in the last 2 years. Over all time Canford Chase has 82 reviews.

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  • 77
  • 4
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Review from J P (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at six local care homes we chose Canford Chase Care Home for two weeks respite care for my mother who has recently been diagnosed with late-onset Alzheimer's. Sadly, Mum wasn't ready for full-time care and she came back home after five days but regardless I couldn't be happier with the
choice we made. The carers were all lovely and went out of their way to make Mum comfortable, the food was very good, lovely garden and everywhere was clean and tidy. Much as though I don't wish to see Mum in a care home, I would be very happy if she had stayed at Canford Chase, such was the quality of what is on offer there. Thank you to all.

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Review from David E (Friend of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been power of attorney for an elderly lady who moved into Canford Chase Care Home in 2017 and stayed there until she died just ten days ago. During that time the care and attention she received were beyond compare. It can only be described as a home from home. The staff were exceptional in their
kindness and attention and the facilities can only be described as equivalent to a five-star hotel. We looked at numerous places before we chose Canford Chase but nothing compared to this wonderful nursing home. The fact that they have been rated as outstanding by the Care Quality Commission is quite understandable as there is nothing to complain about with the facility or the quality of care. Thank you to everyone at Canford Chase.

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Review from S F (Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, from show round to admission. Lovely room - spacious and well decorated. Very clean and well-kept home.
Approachable manager, friendly staff. I couldn't ask for more.

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Review from F M (Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel welcome. I like the food. Carers are very kind.

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Review from M R (Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after well.
Clean and welcoming home.
Visitors welcomed well.
Food good and restful at night.

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Review from B R (Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcome.
Room lovely - garden views.
Everyone is so friendly.

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Review from F D (Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. I'm well looked after here. Staff are kind and the new manager is very helpful and has time for us all.

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Review from Sandra N (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 2 years at Canford Chase. It’s the hardest thing choosing a home for a parent but we definitely made the best choice. She really enjoyed her time here joining in with the crafts, baking and singing which was her favourite. The staff are all so kind and friendly and you have such
peace of mind that your loved one is being so well cared for.
Thank you so much to all of the staff. You are all amazing.

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Review from Y P (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's home from home.

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Review from Frances M (Day Care) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 95 and often tells me "they're very, very kind here", I looked up her word "kind", these are some of the wonderful qualities it describes...affectionate, compassionate, considerate, gentle, sympathetic, tender-hearted, thoughtful, understanding. This perfectly describes the truly exceptional
team at Canford Chase Care Home. Mum is as precious to them as she is to me! A special day when I walked in to ask if they might care for my parents back in 2017! My experience is one of true vocation and never-ending kindness from all the staff. Thank you.

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Review from Renee T (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Canford Chase at the end of January after a fall and a week in hospital. The first few weeks were a period of adjustment for him, but he is settling in well now and feels safe and secure and is being beautifully cared for in very comfortable surroundings. He is enjoying his food, and
I am also made welcome with tea and cake. Thank you to everyone at Canford Chase for your kindness and patients - you are all amazing!

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Review from R K (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My huge thanks to all the people at Canford Chase Care Home for looking after my mother so wonderfully well for four years. It is impossible to list everyone who was kind to my mum as it applied really to everyone who had anything to do with her. Every member of staff I interacted with was very professional
and had plenty of time for me and my mother. A fantastic team of carers, nurses, all support staff and management. I couldn’t have wished for a better care setting for her.

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Review from M T (Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Great food. Made to feel like part of a family.

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Review from June D (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect for me.

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Review from Pamela T (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-rate, personally i wouldn't want to be anywhere else.

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Review from Andrew R (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, professional and friendly. The home is very well equipped and they provide all the adaptations I need.

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Review from Norah H (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot say a bad word, everyone is very helpful. The food is very good and the service excellent.

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Review from Alison T (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived after almost five weeks in the hospital. She told me the home was 10/10 after her first night and always says how kind the staff are. The food is excellent, she is not an easy person to please, so I’m so happy she is safe and well and nothing I ask for is too much trouble. The first
2 weeks for new residents is hard without being able to visit, but my sister and I spoke to her every day and now she is so active downstairs. It was definitely worth keeping everyone safe by having this restriction in place so don’t be put off choosing Canford Chase because of this. Thank you to all the team - you are amazing.

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Review from Alison M (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care. The caring staff didn’t put a foot wrong. Delightful and empathetic staff, One and all. At every stage of my Dad’s final illness, the team treated him with kindness, gentleness and respect. Even at the end when the pandemic prevented us from visiting, they arranged a beautiful Skype
call for us to say goodbye. I am eternally grateful.

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Review from Diana O (Wife of Resident) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and caring. My husband seems to have settled well.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Canford Chase is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Canford Chase is calculated as follows: ( (175 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 204 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canford Chase is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (2)

Charlotte

Charlotte Wilson

Job Title: Home Manager

Charlotte leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Everlyn

Everlyn Mesina

Job Title: Clinical Lead

Everlyn is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.