Canford Chase

40 Western Road, Branksome Park, Poole BH13 6EU
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9.9 82 Reviews
  • Canford Chase, Poole
Canford Chase is situated in the select area of Branksome Park and is within easy reach of the award-winning beaches of Poole and Bournemouth. Set in a secluded peaceful garden, it offers five-star luxury accommodation for fifty-two residents.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Canford Chase is situated in the grounds of a large secluded garden with easy access, mature trees and various seating areas. The tastefully furnished reception with seating area adjoins the extensive ground floor lounge with a large flat-screen television.

The spacious dining room overlooks the grounds and garden. On the first floor, the quiet lounge gives on to two balcony areas. The large and airy lounge on the second floor provides additional television viewing facilities. The home has its own fully equipped hairdressing salon and a selection of specialist bathrooms including a hydrotherapy bath.

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Care Provided by Canford Chase

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Charlotte Wilson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Canford Chase

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,414
  • (these prices are only a guideline, please contact Canford Chase to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Canford Chase, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Canford Chase, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Canford Chase Reviews (82)

Total of 82, showing 41-60
9.9

Canford Chase has a Review Score of 9.9 (9.853) out of 10, based on 17 reviews in the last 2 years. Over all time Canford Chase has 82 reviews.

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  • 77
  • 4
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Date Published

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Review from Jackie C (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Canford Chase Care Home highly enough. My mother has been looked after here for 7-years. She is always treated with respect, and I know she is so safe and secure. The carers and all the staff are so lovely, and I can see all work so hard. At this especially challenging time, I am 100%
confident in Canford Chase that everything is being done to ensure the residents' safety; every single need is taken care of.
The catering also needs a huge mention; the lunches are delicious and top quality - the chef is amazing.
The home itself is a beautiful building, the reception is lovely and welcoming, and the lounge and dining areas are beautifully decorated. The residents' rooms are really well decorated, and the ensuite bathrooms are spotless. The garden is absolutely stunning, with a gorgeous shaded seating area and plenty of space for everybody - there is even a summer house. My mother is in such great hands, and I am so grateful to them.

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Review from Brenda D (Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Canford Chase is very efficiently run. All the staff are kind, caring and always with a smile. I am very happy here. I have enjoyed the garden as well as the comfort of the home.

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Review from B H (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for a period of respite care. From our first meeting to when she left all the staff were amazing. Mum referred to Canford Chase as "The Hotel" and raved about the food. Even better she is a lade reborn thanks to this short period of care.

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Review from S H (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has lived at the home for nearly a year. I have another brother who lives in another Colten care home. Staff recognise him as a gentle and friendly man who enjoys living at the home. The garden is stunning and he spends much time outside supported by the care staff. He really enjoys his food
and enjoys the music and sociable atmosphere. Nurses and all care staff including activities are wonderful.

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Review from William H (Grandson of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved into Canford Chase after a lengthy selection process. He looked around numerous other homes but was taken aback by both the staff and the ambience of the home.
Sadly my grandad has now passed, but in his brief stay at Canford Chase, he was very complimentary about everything related
to the home.
Since my grandad's death, Canford Chase staff have shown great empathy and been very helpful during a difficult time.

Reply from Charlotte Wilson, Home Manager at Canford Chase

Thank you for your response. Your Grandad was with us for a short time but during his time with us he enjoyed walking in the garden rather than joining in any planned activities. Your Grandad did raise a concern about the temperature of the soup which was addressed at the time. I also offered him the opportunity to move rooms as his room was near to a stairwell but he preferred to remain in his room.
Thank you for providing feedback at this difficult time.


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Review from K H (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Canford Chase has exceeded our expectations in the care Dad has received. It has made a difficult decision for care so much easier, as the staff have gone out of their way to make the transition as easy as possible for us all. The care Dad needs has fluctuated, but the staff never waver in their kindness,
respect and professionalism. Their attention to detail has been exemplary. Whenever you enter Canford Chase you are always met with a smile and greeting by every grade of staff you meet. The catering is excellent, domestic and laundry staff deliver a great service and this is all managed by an extremely approachable manager. We highly recommend Canford Chase.

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Review from B G (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very relaxed and nothing is too much bother for any of the staff and carers to oblige requests from residents at any time!

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Review from Richard A (Son of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home now for over a year since being discharged from hospital post hip surgery. The home and the excellent nursing team have been key to her recovering her health and fitness.
Mum found it hard initially to transition to living at the home - but the staff were superb, taking
time with her, and myself and my brother and medical input to ensure that the care package they put together was tailored to her specific needs. With the array of trips, activities and company that the home provide, mum is now incredibly happy and singing the praises of the quality of food provided - especially the cakes!
I really can't praise the home and the quality of the carers highly enough - Mum couldn't be better looked after.

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Review from J C (Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing you notice is how caring and friendly the carers are - this makes all the difference to your entire lifestyle. All the staff are handpicked for their efficiency and dependency. I am now a permanent resident. The chefs are superb and I now feel that all members of staff are my family,
we have blended well. We have quite a variety of activities here. I can't think of a better place to spend my last days. Excellent nursing service too.

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Review from C N (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Constant care and attention. The nearest to being in your own home except without the loneliness. There is privacy when required but also companionship, friendliness and comfort. You are never far from a member of staff in all areas, who strive to keep a well-balanced environment. All members of the
team are approachable at any time. Visiting is encouraged for continuity in the life of the residents. In areas for sitting, can get difficult to accommodate visitors. The presentation of meals is well done, the food tasty and nutritious. All bathrooms are spotless in modern clean lines. Safety is paramount.

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Review from Horace S (Respite Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home. Well run but above everything is the wonderful care given by the staff.

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Review from Judith V (Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazingly supportive environment. Fantastic staff. Lovely surroundings. Perfect service. Nursing excellent.

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Review from D G (Wife of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is extremely helpful. There is a bright happy atmosphere and the ambience of Canford Chase is delightful. Good food, well cared for and caring staff.

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Review from Elizabeth J (Respite Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely well looked-after during my 2 and a half weeks stay here. The food is excellent and the choice of meals is appetising. My clothes are laundered daily and returned quickly top marks to all concerned.

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Review from E B (Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant surroundings, comfortable rooms. Excellent dining room, service and food nicely prepared, and adequate meals, free drinks.

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Review from E M (Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good experience. Food could be better.

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Review from Anne S (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been nursing for over 45 years in a NHS senior position and I can honestly say the standards of care exceeded my expectations. This was a very difficult time for the family as my mother was at the end of her life. From day one all the care she received was exceptional from all staff we encountered.
Her care plan was developed to meet her changing needs and ours. Staff clearly enjoyed their work and showed integrity, care for our family and true professionalism. I would have no hesitation recommending Canford Chase, the standard of care is truly excellent.

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Review from Wayne Y (Son of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are treating mother extremely well 100%.

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Review from Eileen S (Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent stay. Staff all very helpful and kind.

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Review from P H (Resident) assisted by family/friend published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the warm welcome on my arrival to help me settle in, my friends and I noticed how very kind everyone is. Nothing is too much trouble. There is always someone to talk to or to ask if I am unsure about anything. It amazes me the variety and quality of activities that are laid on and my friends are
always welcome to join in. The food is wonderful. I enjoy the quality and variety. I feel really well looked after here and m happy with the care I receive.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Canford Chase is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Canford Chase is calculated as follows: ( (175 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 204 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canford Chase is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (2)

Charlotte

Charlotte Wilson

Job Title: Home Manager

Charlotte leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Everlyn

Everlyn Mesina

Job Title: Clinical Lead

Everlyn is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.