I am totally reassured that my mother is given the very best care and attention.
Theresa C (Daughter of Resident)
The rooms are decorated in such a beautiful way and spotlessly clean.
Janet C (Friend of Resident)
Absolutely amazing. Thank you, the care is above and beyond.
Ann R (Daughter of Resident)
Magna Care Centre has a Review Score of 9.9 (9.863) out of 10, based on 51 reviews in the last 2 years. Over all time Magna Care Centre has 121 reviews.
Review from I F (Granddaughter of Resident) published on 20 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Magna Care Centre
Many thanks for your feedback and it is wonderful to hear that your nan is the happiest you have seen her and completely at home with us at Magna, we were delighted that we could be a part of your nan's birthday celebrations and make the day extra special for her and your family to celebrate such a milestone. Our team is dedicated to ensuring every resident feels safe, happy, and well looked after and we are pleased your family are reassured by this. Your thoughtful review is greatly appreciated by all of us here at Magna. Thank you again.
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Review from Karen K (Daughter of Resident) published on 12 March 2025
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5.0 out of 5
Reply from Home Manager, Home Manager at Magna Care Centre
Thank you so much for your heartfelt words. It means the world to us that our care made a positive difference during such a difficult time. Caring for your mum was an honour for our team, and its lovely to hear she enjoyed the activities and food and you felt welcomed when visiting, we want all residents and their loves ones to feel part of our family at Magna. Your gratitude truly touches us, and we're here if you ever need support in the future. Wishing you and your family all the best at this difficult time.
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Review from S V (Friend of Resident) published on 7 March 2025
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5.0 out of 5
Reply from Home Manager, Home Manager at Magna Care Centre
Many thanks for taking the time to leave us a review, we appreciate your kind words about our home and the care your friend has received, we are pleased you love the food, your feedback will be shared with the team who will be delighted to hear it.
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Review from A E (Daughter of Resident) published on 21 February 2025
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5.0 out of 5
Reply from Kayleigh Frulli, Home Manager at Magna Care Centre
Thank you so much for your lovely comments. It means the world to us that our care made a difference and that we could support you and your family during such a difficult time and we're here if you ever need support in the future, your feedback will be shared with the team.
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Review from S K (Son of Resident) published on 31 January 2025
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5.0 out of 5
Reply from Home Manager, Home Manager at Magna Care Centre
Thank you for your review and positive comments. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from E B (Daughter of Resident) published on 31 January 2025
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5.0 out of 5
Reply from Home Manager, Home Manager at Magna Care Centre
Thank you for taking the time to leave us such a wonderful review. Providing exceptional care and support is at the heart of everything we do, and we're delighted to hear that your dad received such great care and enjoyed the activities during his time at Magna Care Centre. We are really sorry for your loss and would like to pass on our sincere condolences to you and your family.
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Review from Paul J (Son of Resident) published on 10 January 2025
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5.0 out of 5
Reply from Kayleigh Frulli, Home Manager at Magna Care Centre
Thank you so much for your review! It is wonderful to hear that you have noticed a difference in your mum during her time with us and we are pleased to hear she is happier and settled as part of our Magna family, and enjoying our food, Our team is dedicated to ensuring every resident feels safe and happy and it's great to hear that this has been your experience
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Review from Robert I (Friend of Resident) published on 3 January 2025
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5.0 out of 5
Reply from Kayleigh Frulli, Home Manager at Magna Care Centre
Thank you for your review, we pride ourselves on the high quality of care we provide, and your feedback means a lot!
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Review from J S (Resident) published on 3 January 2025
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5.0 out of 5
Reply from Kayleigh Frulli, Home Manager at Magna Care Centre
Thank you for taking the time to write us a review, it's our privilege to care for you! We hope you're happy in your home at Magna Care, we're lucky to have you in our community!
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Review from John J (Friend of Resident) published on 3 January 2025
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5.0 out of 5
Reply from Kayleigh Frulli, Home Manager at Magna Care Centre
Thank you for sharing your feedback with us, we're glad you have had such a positive experience visiting Magna Care! We really appreciate your kind comments regarding our team and our facilities. We hope to see you again soon!
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Review from Moira B (Friend of Resident) published on 3 January 2025
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5.0 out of 5
Reply from Kayleigh Frulli, Home Manager at Magna Care Centre
Thank you so much for your lovely review, it's always a pleasure to host you and your loved ones and our team are always happy to help! Our domestic team work very hard to maintain the cleanliness of the home and they will really appreciate your feedback. Thank you again for your kind words!
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Review from C E (Cousin of Resident) published on 21 October 2024
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Overall Experience
5.0 out of 5
Reply from Kayleigh Frulli, Home Manager at Magna Care Centre
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your cousin received such great care at Magna Care Centre and will pass on your kind comments to the whole team.
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Review from L H (Daughter of Resident) published on 3 September 2024
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Overall Experience
5.0 out of 5
Reply from Kayleigh Frulli, Home Manager at Magna Care Centre
On behalf of the Magna Care Centre team, we would like to thank you for your wonderful feedback. Thank you again for your review.
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Review from V S (Wife of Resident) published on 29 August 2024
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Overall Experience
5.0 out of 5
Reply from Kayleigh Frulli, Home Manager at Magna Care Centre
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your husband is receiving such great care at Magna Care Centre and will pass on your kind comments to the whole team.
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Review from Hilary P (Sister-in-law of Resident) published on 23 August 2024
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5.0 out of 5
Reply from Home Manager at Magna Care Centre
We're so sorry for your loss, and we really appreciate you taking the time to give us such positive feedback. Your comments will mean so much to our team!
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Review from Sandra D (Daughter-in-law of Resident) published on 24 July 2024
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5.0 out of 5
Reply from Home Manager, Home Manager at Magna Care Centre
Thank you for taking the time to write us a review, Sandra, it's wonderful to hear that your mother-in-law was happy and enjoyed all of the activities at Magna Care. Our team will be delighted to hear your feedback.
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Review from Theresa C (Daughter of Resident) published on 16 July 2024
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5.0 out of 5
Reply from Home Manager, Home Manager at Magna Care Centre
Thank you for taking the time to write us such a lovely review, Theresa! We're so glad to hear that your Mother is well settled in and that you feel assured of her care and comfort at Magna Care. Our team will be delighted to hear your wonderful feedback.
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Review from Janet C (Friend of Resident) published on 8 July 2024
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5.0 out of 5
Reply from Home Manager, Home Manager at Magna Care Centre
Thank you so much for your feedback, Janet, we really appreciate hearing from friends and family of residents and we'll be sharing your lovely comments with our team.
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Review from W B (Son-in-law of Resident) published on 22 May 2024
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Overall Experience
5.0 out of 5
Reply from Home Manager at Magna Care Centre
Many thanks for your review of our home and team at Magna, your feedback has been shared with the team.
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Review from David T (Friend of Resident) published on 16 May 2024
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5.0 out of 5
Reply from Home Manager, Home Manager at Magna Care Centre
Thank you David for taking the time to leave us a review and for your kind words about the care your friend received at Magna. We are really sorry for your loss and your feedback will be shared with the team.
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The Review Score of 9.9 (9.863) out of 10 for Magna Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.863 for Magna Care Centre is calculated as follows: ( (514 Excellents x 5) + (73 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 591 Ratings = 4.863
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Magna Care Centre is based on 51 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 51 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jun 2024
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Recipient:
Magna Care Centre
Date: Friday 29 Nov 2024 More details
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Job Title: Home Manager
Joined: 2010
Kayleigh is our Home Manager at Magna Care Centre, here’s a little bit more about herself and the home in her own words:
“I lead a professional team in providing the highest standards of residential and nursing care for our residents with varying needs. During my early career, I gained a breadth of medical knowledge, including intensive, elderly and stroke care. With over 9 years working at Magna Care Centre as a Registered Nurse and then as Deputy Manager I bring experience and knowledge of the residents, families and local community to my role.
I am passionate about ensuring residents have dignified and respectful care and enriching their lives with social interaction. If I can make a difference to just one person a day it makes my job worthwhile.
Magna is a relaxed home-from-home. The calm and welcoming atmosphere is down to the fantastic caring team that supports me. Nothing is ever too much and they are always ready to go the extra mile when needed, an absolute credit to me, our home and our company.”
Job Title: Senior Well-being Lead
With over 30 years of experience leading the well-being team, I am responsible for enhancing the lives of our residents by maintaining quality, care and dignity. Knowing that I can bring joy to others, with the in-depth person-centred activities daily is a joy in itself for me.
Job Title: Receptionist
I take great pride in my role as receptionist, it really makes my heart smile. I love meeting families and residents and building relationships. I have progressed through various roles at Magna which has given me a great understanding of how we can support our residents in the best possible way.
