Review from M C (Relative of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience

Could not have been better for our late relative.
Thanks to all concerned.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you for taking the time to leave us a review and for your kind words about Magna Care Centre. We are really sorry for your loss and have shared your comments with the team.

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Review from V W (Sister of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience

When visiting my sister, she always looks neat and tidy and the rooms are clean. The reception girls are always friendly and make you feel welcome, also the offer of a hot drink on a cold day is most welcome.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you for taking the time to leave us a review and for your kind words about our home and team. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Jonathan M (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

Although Mum's stay was brief, she was looked after to the highest standard. Her nurses and carers looked after her like a friend, and they always made you feel welcome and genuinely delighted to see Mum.
The level of care and thought for the entire family was exemplary.

Reply from Home Manager at Magna Care Centre

Thank you, Jonathan, for taking the time to leave us a review and for your kind words and recognition of the team at Magna. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review from D C (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

I really enjoy visiting my dad here. The whole place is always clean and tidy. The bedrooms are nice and living with everything you could ask for.
My dad says he enjoys the food and is well looked after by the staff.
All in all, I'm very happy my dad is here!

Reply from Home Manager at Magna Care Centre

Thank you for taking the time to leave us a review and for your lovely comments about our home and team. We are pleased to read that your dad is enjoying the food and your comments about the care your dad is receiving. Your feedback will be shared with the team.

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Review from Janet H (Private Carer of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience

I have worked and been trained within the care industry for over 30 years in various fields and senior positions before becoming a private carer in 2012. Recently one of my clients became a resident at Magna Care Centre, where he received palliative care.
I found the manager and all of the staff to

be welcoming, providing my client and his family with kindness and support. I found that the home provides person-centered care and offers choice and preference whilst preserving dignity. The staff take time to get to know their residents and work as a team, families are invited to be involved with activities that are designed for individual abilities and the food is wonderful. I visited the home daily for several weeks and felt very welcomed and included by all.
I would have no hesitation in highly recommending the Magna Care Centre to anyone in the future.
Many thanks to everyone.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you for your review and positive comments regarding Magna and our team, who work hard to maintain high standards of quality care for all those living in our community. Although your client was only with us for a short time, we hope we made their stay with us comfortable. Your feedback will be passed on to the team.

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Review from J R (Wife of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience

My husband was in Magna Care Centre for several weeks on a temporary basis.
The home had a lovely welcoming friendly feel, all the staff were brilliant. I felt my husband was safe and well cared for and staff went out of their way to make him feel at home.

Reply from Home Manager, Home Manager at Magna Care Centre

We are so pleased to read your wonderful comments about the care your husband received at Magna. We strive for personalised-centred care for all those living in our community and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.

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Review from M F (Friend of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

On arrival, I was greeted by a cheerful, friendly member of staff who took me to my friend's room and was offered refreshments.

Reply from Home Manager at Magna Care Centre

Thank you for taking the time to leave us a review and for your kind words about your welcome and visit with your friend at Magna. Your comments will be shared with the team.

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Review from James S (Respite Resident) assisted by family/friend published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience

On arrival, we were welcomed to a newly furnished and decorated ground floor room. I had doors out to a courtyard which made my stay extremely pleasant. The staff were very kind and attentive to all my needs. When I had visitors they were made comfortable and offered refreshments. I only hope that future

respite could be here.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you James for taking the time to leave us a review and for your lovely comments about our home and team. We are pleased to read you enjoyed your stay with us and look forward to welcoming you back. Your feedback will be shared with the team.

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Review from Clive S (Son of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience

This is a terrific care facility. It is set in wonderful grounds in a quiet countryside location. The quality of care and friendliness of the staff is really first rate. They also provide a wide range of activities for the residents and the place has a real community feel.
My mother has been exceptionally

well looked after for the last six weeks and we are grateful to all of the team.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you Clive for taking the time to leave us a review and for your lovely comments about our home, grounds and recognition of the team and the care your mother is receiving at Magna. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Corinne F (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience

Mum has recently been discharged from Magna Care Centre having spent nearly three months there.
At the time we really did not think Mum would survive having had such a bad experience in the hospital, she was not eating or drinking and really had lost the will to live. Thanks to all of the amazing staff,

Mum improved dramatically and with the help of the staff's encouragement started to eat and drink again. Mum is now back in her own flat but I know she does miss the staff at Magna and that just shows the impact they had on her.
The room was bright and airy and always kept clean, it overlooked the gardens, so you would quite often see the squirrels in the garden, which would keep her entertained.

Reply from Home Manager, Home Manager at Magna Care Centre

We are so pleased to read your wonderful comments about the care your Mum received, we would welcome her back for a cup of tea or to join in with our activities whenever she would like. The team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.

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Review from Sue S (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience

Kind and caring staff, a lovely environment.
Couldn't have asked for more.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you for your kind words, Sue. We are thrilled to hear that you find our staff to be kind and caring and that you like the environment. We strive to make sure our residents feel comfortable and well cared for during their time with us, so we are glad to hear that we were able to meet your expectations. Your lovely comments will be passed on to the team.

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Review from Liz J (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience

My father chose to go into a care home in June 2022. He sadly died last night very peacefully. The care he received was second to none, and he spoke very fondly of the carers. What was so important to me, as a nurse myself, was to know and have faith that he would be cared for in the way I would have

cared for him. The very reason I was able to go home at times and rest was because I was never in any doubt that he was safe and loved by the people he relied on. He was given kindness in abundance and treated with respect. I know that the staff were very fond of my dad. I will be forever grateful to each and every one of those kind souls who cared for my father. It is a beautiful home, and Dad was able to die peacefully there as he wished for. My brother and I were able to spend several hours with him on the day he died, and we were also cared for and felt very valued. Thank you all so much for caring.

Reply from Home Manager, Home Manager at Magna Care Centre

We are truly sorry to hear about the loss of your father, but we are grateful for the time he spent with us at Magna. It is heartening to hear that you found our care exceptional and that your father was treated with kindness and respect throughout his stay with us. We are honoured to have been a part of your father's journey, and we hope that you find comfort in knowing that he passed away peacefully, surrounded by people who cared for him deeply. We thank you for taking the time to share your experience with us. Your comments have been passed on to the team.

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Review from S C (Niece of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience

I really can't do justice to this care home in 200 words! To know that my dear aunt is being so well cared for by such wonderful staff, in such lovely surroundings, is such a weight off my mind. The fantastic activities and events have given her a new lease on life and new opportunities even at 93-shes

never done painting or baking before! We live several hours away but our monthly visits to her are a delight, always a warm welcome and a happy convivial atmosphere. Nothing is too much trouble. We feel so lucky she has a place here. Thank you.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you for your thoughts about your aunt's experience at Magna. We're thrilled to hear that you and your aunt have been pleased with the level of care provided by our wonderful staff and that the lovely surroundings have been a source of comfort for her. We're delighted to hear that the activities and events we offer have given your aunt a new lease on life and new opportunities, such as painting and baking. We believe that engaging in meaningful activities is essential for our residents' well-being, and we're glad to know that your aunt is enjoying them. Thank you for your kind words about our home’s atmosphere and how nothing is too much trouble. We understand that having a loved one in a care home can be a difficult experience, and we strive to provide a welcoming environment for our residents and their families. We feel privileged to have her with us and will continue to provide excellent care to ensure that she feels safe, comfortable, and happy.

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Review from G N (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

My mother went into the Magna Care Centre for respite care after a fall and was extremely happy to be able to become a resident. The rooms are large and bright, with lovely views of the gardens. The staff are so friendly and caring - not just to the residents but their relatives as well.
Mum loves

the food, and the restaurant is decorated for any special occasion. She enjoys taking part in a variety of daily activities, including games, cooking, and visits from other organisations, which keep her busy and entertained.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you for your positive feedback about Magna. We are thrilled to hear that your mother enjoyed her respite care so much that she became a permanent resident with us. It's great to hear that your mother loves the food and the special touches we provide to make mealtime an enjoyable experience. We are also delighted that your mother enjoys taking part in a variety of daily activities as we strive to create an active and social community where residents can engage in different activities and enjoy their hobbies. Thank you again for sharing your experience with us, and we look forward to continuing to provide the best possible care to your mother and all our residents. Your kind words will be passed on to the team.

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Review from Linda B (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

My father has got his smile back being looked after at Magna Care Centre. He's a quiet man but the good old banter has returned. All the staff go out of their way to help the residents and visitors, I am so grateful.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you for providing such lovely feedback, Linda. We are thrilled to hear that your father has found his smile again while receiving care at Magna. We are glad to hear that our staff have been able to provide your father with the level of care that has led to an improvement in his well-being and banter. Your kind words have been passed on to our staff.

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Review from L C (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

My mum has been a resident in Magna for just over 2 years and although this review is for last month it also goes for the whole time she has lived there.
The care Mum receives is always of a high standard. The nurses and carers, although busy, never appear to rush her and spend time talking to her

and encouraging her to engage with them.
They also always have time to answer my questions and I have never felt as though I am being fobbed off.
There are quite a few staff who have worked at Magna since Mum arrived and I think this says something about the place when often care homes have such a high turnover of staff.
It takes a huge weight off my mind knowing I can be confident that Mum is in safe and kind hands
I have given them 4*, as I don't think things are quite perfect, but they are definitely very good.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you for taking the time to share your positive feedback about Magna and the care your mother has received. We appreciate your kind words about our staff, and we are glad that they have been able to provide the level of care that you and your mother deserve. We take pride in our low staff turnover, and it's great to hear that this has not gone unnoticed. We also appreciate your honesty and feedback about our service. We strive to provide excellent care, and we understand that there is always room for improvement. We will continue to work on providing the best possible care to our residents and appreciate any feedback that can help us improve. Your feedback will be passed on to the team.

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Review from Suzy G (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

Every time I go and visit mum at Magna she tells me how happy she is and never make her leave. As her daughter that is just wonderful to know that she is so well cared for and enjoying every day there - I truly couldnt ask for more! Thanks to all the wonderful staff that go above and beyond every day

for our precious relatives.

Reply from Home Manager at Magna Care Centre

Thank you so much for taking the time to share your positive experience with us, Suzy. It is wonderful to hear that your mum is happy and well cared for at Magna - we are honoured to be a part of her life and look forward to continuing to provide her with the highest level of care and comfort. Our staff take great pride in providing person-centred care to our residents, and it is a true joy to know that their efforts are appreciated - we are grateful to have such a wonderful team. I will make sure to pass on your feedback to them.

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Review from Clive H (Partner of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience

A nice clean establishment. The staff are very good for my partner who is disabled. Very helpful. The food is very good particularly as my partner is on a pureed diet.
Entertainment is varied and very good. Overall very good.

Reply from Home Manager, Home Manager at Magna Care Centre

We are so pleased to read your wonderful comments about the care your partner receives, Clive. We would like to thank you for your words of kindness which are very much appreciated and we are very pleased to hear that our entertainment is going well for our residents. All comments will be passed on to the team and thank you again for the review.

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Review from Rosalind B (Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience

I have MS and had a relapse requiring antibiotics. I needed help and as I live alone I could not survive. Magna staff are great. No worries, very friendly and always available. The activities were fun and well organised. My seven-day treatment was perfect to go home at the end of the week.

Reply from Home Manager, Home Manager at Magna Care Centre

We would like to thank you for your words of kindness which are very much appreciated, Rosalind. All comments will be passed on to the team and thank you again for the review.

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Review from Sharon S (Cousin of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff in Magna Care Centre home have been amazing. My cousin has had the best six months of being a resident there. From being a shy quiet lady, hardly communicating, she is now so proud of herself, with the help of all the carers she is loving life. Having her hair cut, nails painted, being taken

to get a new budgie. It makes me so happy to see such a change in her. It's all down to the patience and kindness of the staff.

Reply from Home Manager, Home Manager at Magna Care Centre

Thank you for your lovely comments, Sharon. The care and services we deliver as a team to our residents and families is extremely important to us, it is amazing to hear that your cousin is loving life at Magna. Your feedback will be shared with the team.

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Magna Care Centre

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Funding & Fees Guide for Magna Care Centre

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