I am totally reassured that my mother is given the very best care and attention.
Theresa C (Daughter of Resident)
The rooms are decorated in such a beautiful way and spotlessly clean.
Janet C (Friend of Resident)
Absolutely amazing. Thank you, the care is above and beyond.
Ann R (Daughter of Resident)
Magna Care Centre has a Review Score of 9.9 (9.863) out of 10, based on 51 reviews in the last 2 years. Over all time Magna Care Centre has 121 reviews.
Review from Wendy B (Daughter of Resident) published on 8 June 2016
Submitted via Postal Card •
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The Review Score of 9.9 (9.863) out of 10 for Magna Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.863 for Magna Care Centre is calculated as follows: ( (514 Excellents x 5) + (73 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 591 Ratings = 4.863
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Magna Care Centre is based on 51 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 51 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jun 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2010
Kayleigh is our Home Manager at Magna Care Centre, here’s a little bit more about herself and the home in her own words:
“I lead a professional team in providing the highest standards of residential and nursing care for our residents with varying needs. During my early career, I gained a breadth of medical knowledge, including intensive, elderly and stroke care. With over 9 years working at Magna Care Centre as a Registered Nurse and then as Deputy Manager I bring experience and knowledge of the residents, families and local community to my role.
I am passionate about ensuring residents have dignified and respectful care and enriching their lives with social interaction. If I can make a difference to just one person a day it makes my job worthwhile.
Magna is a relaxed home-from-home. The calm and welcoming atmosphere is down to the fantastic caring team that supports me. Nothing is ever too much and they are always ready to go the extra mile when needed, an absolute credit to me, our home and our company.”
Job Title: Senior Well-being Lead
With over 30 years of experience leading the well-being team, I am responsible for enhancing the lives of our residents by maintaining quality, care and dignity. Knowing that I can bring joy to others, with the in-depth person-centred activities daily is a joy in itself for me.
Job Title: Receptionist
I take great pride in my role as receptionist, it really makes my heart smile. I love meeting families and residents and building relationships. I have progressed through various roles at Magna which has given me a great understanding of how we can support our residents in the best possible way.