Chalgrove Care and Nursing Home

5-7 Westminster Road East, Branksome, Poole BH13 6JF
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9.6 57 Reviews
  • Chalgrove Care and Nursing Home, Poole
Chalgrove Care and Nursing Home in Poole provides affordable high-quality residential, nursing, dementia, respite, end-of-life and palliative care for older people.

CQC has given Chalgrove a rating of ‘good’ right across the board (January 2018).

There are several lounges and dining areas throughout the home, plus a large, sunny conservatory overlooking the garden. The smaller first-floor lounge is a good spot for quieter activities and reminiscing, or for when family and friends come to visit.

Chalgrove has a lovely large secure lawned garden and enclosed paved courtyards, with plenty of room to sit out on sunny days.

Residents and visitors are welcome to use the free Chalgrove Wi-Fi.

The bedrooms at Chalgrove are in two wings: Edwardian, where nursing care is provided, and Tudor, the residential building.

Across the two wings, there are 57 bedrooms, three of which can accommodate couples. All bedrooms have an en-suite or washbasin in the room.

Many of the bedrooms look out onto the garden, and lots of the ground-floor bedrooms have direct garden access.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.

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Care Provided by Chalgrove Care and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Beasley (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Chalgrove Care and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £835 – £1,558
    • Self-Funded Residential Dementia Care £835 – £1,558
    • Self-Funded Nursing Care £1,307 – £2,090
  • (these prices are only a guideline, please contact Chalgrove Care and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • Visitors welcome anytime


Chalgrove Care and Nursing Home Reviews (57)

Total of 57, showing 1-20
9.6

Chalgrove Care and Nursing Home has a Review Score of 9.6 (9.576) out of 10, based on 22 reviews in the last 2 years. Over all time Chalgrove Care and Nursing Home has 57 reviews.

Overall Experience

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Review from Julia D (Daughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful and loving care for my mother for more than ten years almost to her 100th birthday. My review is about Edwardian building.
Special thanks to the manager and other members of the team. Also to another member of staff and her hard working colleagues. Thanks too to the activities team.
I visited
almost every day and was treated as part of the Chalgrove family.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We will miss your mother at Chalgrove and seeing you most days also. Will be very strange not seeing you both in the home after so many years at Chalgrove. I am pleased you found the care at Chalgrove so good. Please do pop in and see us whenever you can.


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Review from S M (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was very good, the carers and nurses were all very caring and considerate to my mother, she was very well. I know the home put on daily activities, the ones I knew about were always very good, but my mother did not attend activities on a daily basis, as she was bedridden most of the time. The
staff did hoist my mother in and out of bed, but eventually she was to frail for that to happen unfortunately

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We are delighted you feel the care, nursing staff and care staff are good. I know our activities team provide 1-1 support for residents looked after in their beds to ensure all residents have stimulation. I will be sure to review activities provided to your mother and establish if there's anything else we can support her with further. Thank you for your feedback.


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Review from Stella F (Daughter of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful place. My stepmum was placed here further to being hospitalised Feb 2024. She had Alzheimer's and had lost the ability to walk, feed herself or communicate. My father chose a room on the ground floor but was persuaded to change to a room on the 1st floor as was told bigger room would allow
them to get a hoist in so she could get to lounge/dining room. She never left the room once in the 3 months she was there! Her view was the side of a wardrobe. She had no care and her condition rapidly deteriorated. Always thirsty when we visited. Had to get SS involved to get her moved out before she died there. Moved to a great home in the end where she improved and was treated with dignity and respect.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

I am saddened to read your feelings and perception around your stepmothers stay at Chalgrove. I do recall your step mother and recall circumstances to those you describe being very different, however cannot disclose details on this forum due to confidentiality. We strive to deliver the best care and support to our residents possible and are regretful of your feelings towards the home, despite our efforts to meet family expectations conflicted by the wishes of your step mother. Of course we continue to improve and grow as a service and I will ensure I review details of your stepmothers stay and find any learnings we can take from this.


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Review from Carol S (Daughter of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Its such a relief to know that mum is happy and well looked after in her forever home. The staff and management are caring, friendly and professional. Mum enjoys the activities, entertainment and her days out. Charlgrove is very homely, clean and tidy. I have no concerns or complaints. Charlgrove, thank
you.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

I am so pleased your experience at Chalgrove has been so positive. Our team continue to work hard to provide good quality care and an enjoyable experience for all living here at Chalgrove. I will be sure to share your lovely feedback with the Chalgrove Team.


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Review from Tom S (Son of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful place, lovely staff. All committed to the care of the residents and their family. My mum was happy being a resident at Chalgrove Care and Nursing Home as all of the staff were very caring and supportive of my mum's needs.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

I am pleased to read of your positive experience at Chalgrove Care and Nursing Home. I will be sure to pass your message onto the team.


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Review from Karen G (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our dad moved from hospital to Charlgrove Care he has gone from strength to strength, thanks to the wonderful team looking after him at Charlgrove. When dad left hospital, we thought he was at the end of his life, but with the care and support from Charlgrove dad is still with us and is doing
better than any of us had hoped. The staff treat dad with care and respect and always keep us informed as to his well-being. Even though Charlgrove is a long way from where we live, having considered moving dad closer to us, we have decided that we could not guarantee the care he would receive elsewhere would be as good as it is here. We would like to take this opportunity to thank all of the staff for being so kind and looking after our wonderful dad so well.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We are so pleased your experience of Chalgrove has been such a positive one and your father continues to flourish in our care. I will be sure to pass on your lovely feedback to the Chalgrove team.


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Review from Carol G (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so friendly and helpful. Mum is happy and well cared for. Dad is made welcome and can stay for lunch with Mum, which is lovely to see that they can both still spend time together.
The front door is always opened with a welcoming greeting, and we leave knowing mum is receiving the
best care. The care coordinator makes so much effort to entertain the residents, and it's great to see updates of their weekly entertainment on their website.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Thank you for your kind feedback. Our activities team work very hard with the staff to provide inclusive activities for all residents at Chalgrove and I will be sure to pass on your feedback to them. I am pleased your experience of Chalgrove has been a positive one.


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Review from S S (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been cared for very well here, I don't think I've heard her laugh so much and there is always music on somewhere, which she loves. The staff are fantastic and always seem happy and helpful.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Thank you for your kind review. I am so pleased your mother was able to enjoy the fun and laughter at Chalgrove. I will be sure to pass on your very kind words to our team at Chalgrove.


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Review from D H (Husband of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are polite, and I feel at home every time I visit. I have no complaints. As I have no concerns, everything is fine. No problems.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Thank you for your review. We are glad to hear of your positive experience of Chalgrove and will be sure to pass this onto our team.


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Review from Jane G (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a vibrant, independent 90 year old until he broke his hip, underwent surgery and it was established that he could no longer live independently. Following his surgery his underlying dementia accelerated overnight and the difficult decision to seek nursing care was taken. I am very happy that
we chose Chalgrove to look after Dad. He was comfortable, treated with respect and love and spent his last year being very well supported. All staff members have been incredibly kind and supportive to us as a family when they knew that we were struggling with his deterioration and I am comforted to know that he was looked after so well until the very end.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We are very happy to hear your experience at Chalgrove was such a positive one and you found our staff kind and supportive. I will be sure to pass on your feedback to the team who will be delighted to have received this.


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Review from P M (Son of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the manager and the staff. They made my dad's last days calm and peaceful. Very professional and nothing was too much for them to accommodate. I was able to visit at any time and always talk about specific needs for Dad.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We are so pleased your experience at Chalgrove was a positive one. Thank you for your kind feedback, I will be sure to pass this onto our team, who will be delighted to receive this.


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Review from Sue S (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided for my mother. She has settled well and likes all the staff that she comes into contact with. The staff are always professional, caring and friendly. Would recommend Chalgrove.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We are grateful for your kind words and that you find our staff professional, caring and friendly. I will be glad to pass on your kind words to our team at Chalgrove.


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Review from S T (Niece of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always very friendly and pleased to see you. I was advised that I could book myself in to have lunch with my Aunt which I did.
It was sunny that day and we ate outside. It was lovely and was nice to share that normal experience with my aunt.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We are very pleased you find our staff friendly and we were able to help you enjoy lunch with your Aunt. I will pass on your kind words to our team at Chalgrove.


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Review from Janet Y (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always a friendly welcome at Chalgrove. The staff are caring and helpful. Visiting is a very positive experience.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We are so pleased you had a positive experience of Chalgrove. Thank you for your feedback, it is appreciated.


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Review from R K (Son of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Chalgrove Care and Nursing Home following a stay in hospital. We were unable to visit due to the pandemic but were in contact with the home. When we were able to start visiting, the staff were extremely welcoming and over the past year have been caring and supportive. The care they showed
to my mum was exceptional and were with her even in her last moments. Thank you to all the hardworking staff at Chalgrove.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Thank you for your feedback, this is appreciated. I will be sure to pass on your kind words to our team at Chalgrove.


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Review from John M (Son of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Edwardian House since June 2022 and settled in very well. She is very happy with the nursing and assistant staff there who are all very friendly and take very good care of her. The nursing staff have been excellent and helped with her medical treatment to get the right balance
of medications for her various ailments. I know that my mother is in very safe and capable hands and the nursing staff keep me updated on any developments. A big thank you from me to all the staff at Edwardian for their excellent work and care.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Hi there. Thank you for your kind words, these are appreciated. I will be sure to pass these on to the Chalgrove team.


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Review from Adam C (Nephew of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late aunt was a resident at Chalgrove Care and Nursing Home for about a year. My brother and I were very comfortable with the way staff responded to us as well as the kind, professional care our late aunt received at Chalgrove. A good test for us was the quality of the food served was restaurant
standard.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Hi there. Thank you for your kind words, I am pleased you found our staff professional and kind. I will pass on your comments regarding the food to our chefs also, they will be delighted to hear such lovely feedback.


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Review from Roy C (Husband of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Chalgrove Care and Nursing Home for the last eighteen months, during that time I have found the staff, nurses and careers to be extremely sympathetic and professional in their treatment of my wife. I base this judgement on the fact that I go into the home every day, seven days a
week to feed her lunch as she is now unable to feed herself. I would hasten to add that I do this purely from choice and hopefully allowing a member of staff to help another resident.
In conclusion, I would say that my experience during what is obviously a very difficult time has been one of relief knowing that she is in safe hands.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Thank you for such great feedback. We are pleased that you feel your wife is in safe hands. I will pass it on to the team.


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Review from Martin L (Relative of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and brother are both residents at the care home and I know from experience that the staff and management are second to none. They are both looked after extremely well. I am always kept up to date with their condition, by phone if urgent. I know they are both in safe hands.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Thank you for your kind words, we are pleased you feel so positively about the care provided at Chalgrove and I will be sure to pass this on to the team.


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Review from Sarah E (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is truly incredible. Our father was with Chalgrove Care and Nursing Home for six months. They were the last six months of his life. The care workers he classed as his friends, they made him laugh and they cared for him dearly. He was truly in safe hands. Every decision they ever made was
always the best for our dad. We will always be eternally grateful.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We are so pleased to receive such wonderful feedback, thank you. We will miss your dad very much. I will ensure I pass this on to the wider Chalgrove team who will be delighted to receive such kind and generous words.


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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Chalgrove Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.576 for Chalgrove Care and Nursing Home is calculated as follows: ( (190 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 255 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chalgrove Care and Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Chalgrove Care and Nursing Home

What types of Care is Chalgrove Care and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chalgrove Care and Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Chalgrove Care and Nursing Home have?

There are 54 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Chalgrove Care and Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chalgrove Care and Nursing Home to the centre of Poole?

3.9 mile(s) as the crow flies, distance by road may be significantly further.