Chalgrove Care and Nursing Home

5-7 Westminster Road East, Branksome, Poole BH13 6JF
Submit a Review
9.7 54 Reviews
  • Chalgrove Care and Nursing Home, Poole
Chalgrove Care and Nursing Home in Poole provides affordable high-quality residential, nursing, dementia, respite, end-of-life and palliative care for older people.

CQC has given Chalgrove a rating of ‘good’ right across the board (January 2018).

There are several lounges and dining areas throughout the home, plus a large, sunny conservatory overlooking the garden. The smaller first-floor lounge is a good spot for quieter activities and reminiscing, or for when family and friends come to visit.

Chalgrove has a lovely large secure lawned garden and enclosed paved courtyards, with plenty of room to sit out on sunny days.

Residents and visitors are welcome to use the free Chalgrove Wi-Fi.

The bedrooms at Chalgrove are in two wings: Edwardian, where nursing care is provided, and Tudor, the residential building.

Across the two wings, there are 57 bedrooms, three of which can accommodate couples. All bedrooms have an en-suite or washbasin in the room.

Many of the bedrooms look out onto the garden, and lots of the ground-floor bedrooms have direct garden access.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.

Show Chalgrove Care and Nursing Home on the Map

Care Provided by Chalgrove Care and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Beasley (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Chalgrove Care and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £835 – £1,558
    • Self-Funded Residential Dementia Care £835 – £1,558
    • Self-Funded Nursing Care £1,307 – £2,090
  • (these prices are only a guideline, please contact Chalgrove Care and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • Visitors welcome anytime


Chalgrove Care and Nursing Home Reviews (54)

Total of 54, showing 21-40
9.7

Chalgrove Care and Nursing Home has a Review Score of 9.7 (9.749) out of 10, based on 20 reviews in the last 2 years. Over all time Chalgrove Care and Nursing Home has 54 reviews.

Overall Experience

  • 34
  • 19
  • 1
  • 0
  • 0

Date Published

54
2
5
20
34

Review from Richard G (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chalgrove Care and Nursing Home was home to my mother for two years. In this time she was looked after extremely well with dignity and friendliness and caring staff who met all her daily needs to a high standard. We, the family, were also treated with a smile and a chat and offered drinks on every visit
from all staff. My mother was bedridden and had dementia but enjoyed the interaction with all the staff who we can not praise and thank for their wonderful care until her death on 22/01/2023.

Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Hi Richard. Thank you very much for your kind words. We will miss your mother very much, she was an absolute joy to look after and a wonderful woman. I will pass on your feedback to our team who will be delighted to receive such kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gibson K (Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I found the staff to be friendly and efficient. The main meals were, in my opinion, too small. Breakfast was sometimes a bit cold. The knives I found to be almost blunt and I struggled to cut through toast and bacon.

Reply from Corinne Pryer, Operations Manager at Chalgrove Care and Nursing Home

Many thanks for taking the time to provide us with this feedback. We are really pleased to hear you found the team at Chalgrove friendly and efficient. Thank you for this feedback regarding your mealtime experience. We take this feedback very seriously and have looked into each point, along with the kitchen team. We have reviewed the breakfast delivery and resolved the issue with the use of a hot trolley.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian F (Son of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff in Edwardian House who looked after our 104-year-old mum with such kindness in her final weeks, it was much appreciated and a relief for those of us who live far afield to know she was in safe hands. Can we say an especial thanks to a young male events organiser for
being so obliging, running up and down stairs with the phone and a very special thanks to the head nurse for being kind and diplomatic, negotiating family politics and issues, we felt listened to and it meant a lot.
I sent an email to the manager which stated we would like to put on record our thanks for everything you and your staff did for Mum, she was very happy with her care and the attentiveness of your staff. On the various visits and many phone calls we made to enquire on Mum’s welfare, we found the staff to be extremely helpful, caring, knowledgeable about Mum’s condition. We left some sweets, biscuits and a thank you card with our honest opinions. Happy to recommend you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra V (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with how clean and tidy the home is and it does not smell at all. My mum's room is clean and tidy and mum is always clean with clean bedding and she is happy there. The staff are kind and helpful and they feel like an extended family. Very happy.

Reply from Jamie Powell, Head Of Customer Relations at Chalgrove Care and Nursing Home

Thank you for your kind words, Sandra. We will pass this on to the team at Chalgrove.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick L (Son of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and helpful.

Reply from Jamie Powell, Head Of Customer Relations at Chalgrove Care and Nursing Home

Thank you, Nick. Glad to hear you feel this way. We will pass on your comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian C (Son of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, always welcoming. Good accommodation and location.

Reply from Debbie Boyd, Marketing at Chalgrove Care and Nursing Home

Thank you for your review. We are pleased you feel welcomed and we are able to offer your father a good quality of care in our lovely home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue H (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum first arrived she was very unhappy and anxious. She is now very settled and happy. Staff are lovely and caring and always happy to let you know how she is.

Reply from Debbie Boyd, Marketing at Chalgrove Care and Nursing Home

Thank you for your review. We are glad your mother has managed to settle in now and she is cared for well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debra C (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care of nursing, the home is kept nice and clean. Food is good and is always with each person in mind, for their needs. The staff are friendly and show kindness towards everyone. I have no concerns for my mother's wellbeing and am happy for her to remain here.

Reply from Debbie Boyd, Marketing at Chalgrove Care and Nursing Home

Thank you for your review. We are pleased that you are more than satisfied with the high quality of care we are providing to your mother and that she enjoys living in our home. Please follow our Facebook page should you wish to see updates and photos direct from the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark D (Grandson of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. The nurses pay a lot of attention to what my Grandma needs, this is often a tea and cake trolley, and the care home is secure and has a friendly atmosphere.

Reply from Debbie Boyd, Marketing at Chalgrove Care and Nursing Home

Thank you for your kind review. We are glad your grandad is happy here at Chalgrove. We pride ourselves on the quality of care we provide and the personalised support we are able to offer. Please like our Facebook page to receive updates and photos from the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia D (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 5 years and 8 months. There have been huge improvements since new management came in around March time. Pre-COVID there could have been outings arranged when Mother was more able-bodied. Mother is very settled and has built relationships with some staff, kitchen staff
are happy to prepare meals based upon treats that I supply from time to time.

Reply from Debbie Perrett, Chalgrove Care & Nursing Home Manager at Chalgrove Care and Nursing Home

Thank you for your honest feedback. I am always ready to listen and make changes where needed to ensure Chalgrove provides the best care and support for the people who call Chalgrove their home. I am pleased that you have confidence in the management at Chalgrove and appreciate your continued support at Chalgrove.
External outings for people living at Chalgrove is on my agenda. COVID has certainly hindered this. Our Activities Team have been, and continue to work hard to ensure people living at Chalgrove are not socially isolated and that they engage in activities that they enjoy. Also importantly, that they also have access to family and friends via 'garden visits', Skype and by phone.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Sister-in-law of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Chalgrove to be excellent - a very happy atmosphere and happy staff. When visiting at any time during the day I always found my relative to be extremely well cared for, bodily scrupulously clean, as was her room and bedding. I could not recommend Chalgrove Home enough everything was first-class.
In fact, if ever it was necessary for me to enter such an establishment this is the only place I would be happy with.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan T (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Chalgrove now for nearly eighteen months. She has dementia, cannot walk and needs help feeding. I have nothing but praise for the staff at Chalgrove. My mum is treated with dignity and respect and she is shown such kindness by everyone. She enjoys the food and entertainment. There are
always plenty of activities, crafts and various musical entertainers. Mum’s behaviour can be challenging at times but she is always shown such care and compassion. I have no hesitation in recommending Chalgrove.

Reply from Debbie Perrett, Chalgrove Care & Nursing Home Manager at Chalgrove Care and Nursing Home

The staff at Chalgrove thank you for your lovely review. It is really good to hear that staff at Chalgrove treat your Mum with dignity and respect. This is something we feel passionate about at Chalgrove, whatever a person's needs may be.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith P (Stepson of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very professional and very friendly. They have been brilliant with my stepmother. The care home itself is very homely and clean which has helped with my stepmother settling in as well as he has. Also, the security to the home is excellent.

Reply from Debbie Perrett, Chalgrove Care & Nursing Home Manager at Chalgrove Care and Nursing Home

Thank you very much for your lovely review. It really is appreciated. I am glad you feel confident that Chalgrove staff are friendly and professional. We do endeavour to give each person who stays with us at Chalgrove the best possible care, companionship and 'family' feel, so they will be happy to say that Chalgrove is their home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn L (Daughter of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Chalgrove in December 2012 from hospital. She had been diagnosed with vascular dementia and couldn't get out of bed. I thought at the time she was close to death and unlikely to walk again. A few weeks later I was surprised to find her sitting in the communal lounge after recovering
in her room. Mum lived another seven years and was still able to walk, talk, smile, laugh and sing up until the final weeks of her life. This was due to the wonderful care she received at Chalgrove from the kind staff who loved her like she was a member of their own family. Many of the staff cared for Mum for the full seven years, so staff turnover was relatively low.
I would choose the excellent care at Chalgrove over more expensive homes every time. I want to thank the staff from the bottom of heart for giving me peace of mind that Mum was in the best place possible during her final years.

Reply from Carole Taylor, Manager at Chalgrove Care and Nursing Home

Thank you Marilyn, for you very kind words. Your mother was very much part of the family here at Chalgrove and is very dearly missed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Wife of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 6 months my husband has been a resident at Chalgrove. I cannot find any faults, everybody has shown him courtesy, respect and above all great care, as they have to me on visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Husband of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a residnet for the last 6 months. She suffers from vascular dementia but has been treated with care and understadning by the staff of carers during the whole of that time. My wife is incontinent from time to time but her condition is treated cheerfully by staff at all incidents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James D (Friend of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my friend has at Chalgrove is second to none. The staff are dedicated, friendly and understanding, absolutely well done to all at Chalgrove.

Reply from Carole Taylor, Manager at Chalgrove Care and Nursing Home

Thank you for your kind words. All the team at Chalgrove are very dedicated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary P (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home - the staff are so caring and nothing is too much trouble. My Mum is so happy. She tells me she wishes she moved here years ago!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Niece of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the last time I visited the home, which was four years ago, as my mother was a resident, the home is friendlier and cleaner.
The atmosphere has also improved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Chalgrove due to safeguarding concerns raised by neighbours of her home environment. Mum has taken a while to settle in due to memory issues but the staff have been wonderful in making sure mum felt comfortable and welcome. She has gained weight, us always clean and tidy and warm and her
wishes are always respected. She has made some close connections with carers and seems very content here.
My only recommendation would be for a bit more activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Chalgrove Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Chalgrove Care and Nursing Home is calculated as follows: ( (176 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 231 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chalgrove Care and Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet