Chalgrove Care and Nursing Home

5-7 Westminster Road East, Branksome, Poole BH13 6JF
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9.7 54 Reviews
  • Chalgrove Care and Nursing Home, Poole
Chalgrove Care and Nursing Home in Poole provides affordable high-quality residential, nursing, dementia, respite, end-of-life and palliative care for older people.

CQC has given Chalgrove a rating of ‘good’ right across the board (January 2018).

There are several lounges and dining areas throughout the home, plus a large, sunny conservatory overlooking the garden. The smaller first-floor lounge is a good spot for quieter activities and reminiscing, or for when family and friends come to visit.

Chalgrove has a lovely large secure lawned garden and enclosed paved courtyards, with plenty of room to sit out on sunny days.

Residents and visitors are welcome to use the free Chalgrove Wi-Fi.

The bedrooms at Chalgrove are in two wings: Edwardian, where nursing care is provided, and Tudor, the residential building.

Across the two wings, there are 57 bedrooms, three of which can accommodate couples. All bedrooms have an en-suite or washbasin in the room.

Many of the bedrooms look out onto the garden, and lots of the ground-floor bedrooms have direct garden access.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.

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Care Provided by Chalgrove Care and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Beasley (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Chalgrove Care and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £835 – £1,558
    • Self-Funded Residential Dementia Care £835 – £1,558
    • Self-Funded Nursing Care £1,307 – £2,090
  • (these prices are only a guideline, please contact Chalgrove Care and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • Visitors welcome anytime


Chalgrove Care and Nursing Home Reviews (54)

Total of 54, showing 41-54
9.7

Chalgrove Care and Nursing Home has a Review Score of 9.7 (9.749) out of 10, based on 20 reviews in the last 2 years. Over all time Chalgrove Care and Nursing Home has 54 reviews.

Overall Experience

  • 34
  • 19
  • 1
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  • 0

Date Published

54
2
5
20
34

Review from Pamela G (Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and residents are friendly and helpful. Lovely room.

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Review from Paul F (Son of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Chalgrove since August 2018. The staff and management have been helpful, supportive and very caring. Mum has been a difficult individual to deal with at times and has struggled to come to terms with her new surroundings. I am satisfied that Mum is receiving excellent care and I
would not hesitate to recommend Chalgrove to family and friends.

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Review from David Q (Son of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother of 96 years was sent to Chalgrove Care and Nursing Home as she has Alzheimer's and went off her legs.


We cannot speak highly enough of the staff, who were not only very caring to her and interacted with her as best as they could, but they also took the time to speak to my wife and I about

how she had been each day, this was without prompting, we didn't have to ask.


Thanks for all the support and helping us through a very emotional time in our lives.


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Review from Jo P (Daughter of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Chalgrove for just over 6 months now and couldn’t be happier. I’ve seen such a change in her as she has got to know the staff and routines (she likes routine!).
The staff here are caring, enabling and friendly, I’m so pleased I found a home that she’s happy in, she tells me often
how lovely they all are and particularly that the ‘man who does the cooking’ is great (the chef) and he comes to talk to her about what she likes.

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Review from Maggie L (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for two months now and I cannot fault the care she has been given. The staff are polite, friendly and nothing is too much for them. They understand mum's needs and everything is done to make mum comfortable and with no fuss. Mum feels safe here. Our family can now be relieved
that our mum is in safe hands and happy that our dad can visit every day.

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Review from Audrey E (Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy and comfortable here for the most part and very glad that I have been allowed to go out on my own for walks with my two sticks and to the local Inn in the Park, provided I have let the staff know what time I would return.
We have beautiful scenery here and especially during the
summer months, it has been wonderful to be able to get down to the beach and even to paddle along the edge of the water. The only disadvantage for me is there are no shops I can get to without a very long walk.

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Review from Annie F (Sister of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Charlgrove for over 7 years. The staff are very caring and helpful at all times.
He is confined to bed but is included in the activities. He has recently been visited by an owl which he enjoyed.

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Review from Julie E (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was placed into Chalgrove as an interim placement whilst a care package was out in place for her to return home. Within the three months this took, she was treated with much respect and care.
The staff even treated mum with a little gift ie puzzle book which was very thoughtful.
The work very
hard and are very conscientious.
The home itself is a little dated but with the care received would make you overlook this. Mum was happy there and that was very important.

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Review from Judith P (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff (carers, nurses, admin staff) are always friendly, polite and helpful. They are knowledgeable of my mother's needs and are always patient.

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Review from David M (Son of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for a couple of years now and her health and well being have improved massively. She enjoys the company and gets on well with the staff who always seem very caring and anxious to make her stay as comfortable as possible. All care homes are expensive nowadays and this no exception
but I look back to the first few months when she just got better and better and younger each time I went there and there’s no price on that and in case you’re wondering she has more than kept up with that improvement

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Review from Margaret H (Daughter-in-law of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and myself visit the home regularly, we have always found the staff to be very caring and friendly, our parents seem happy and contented and say they are well looked after they join in with the activities and socialise with other residents, if they are happy it makes us feel happy.

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Review from L F (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some staff have been fantastic! Others, not so. I have found a couple of the 'higher ranking' staff to be stressed with me when trying to hold a conversation (asking questions about Dad's care). Auxillary/agency staff have always been lovely to my dad and myself/family.


The room is very small. Too

hot, no TV.

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Review from P O (Partner of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff talk to my partner even though he cannot always respond. He likes company, so being in the lounge is important to us. Staff and management are always friendly. Activities are good and the one to one is excellent. Food is good and I am always offered a drink. As long as he is happy, I am happy.

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Review from Gloria E (Sister of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Chlagrove Tudor Care Home very friendly, helpful and polite. If I have a request or inquiry for my family member they are always happy to help.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Chalgrove Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Chalgrove Care and Nursing Home is calculated as follows: ( (176 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 231 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chalgrove Care and Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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