Staff are very caring and go out of their way to accommodate wishes and to meet dad's needs
J S (Son of Resident)
Ashley House provide wonderful care for the residents, often going above and beyond the call of duty
Paul C (Son of Resident)
they genuinely care about the health and well-being of the residents
Lisa H (Granddaughter of Resident)
Ashley House Care Home has a Review Score of 9.7 (9.693) out of 10, based on 36 reviews in the last 2 years. Over all time Ashley House Care Home has 115 reviews.
Review from R W (Daughter of Resident) published on 19 March 2025
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5.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Ashley House Care Home
Thank you for your lovely review. It is always nice to hear words like "Kind" and "Caring being used to describe our Staff at Ashley House Care Home. We hope to continue providing your Father with the best possible care.
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Review from Rachel H (Resident) published on 18 March 2025
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5.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Ashley House Care Home
Thank you for your lovely review. It is always nice to hear great comments about Ashley House Care Home and you the rate the home so highly.
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Review from Rebecca R (Daughter of Resident) published on 14 March 2025
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home
Thank you for your lovely words. We are so pleased to hear that your Mother is receiving such high standards of care and that she is enjoying the delicious meals provided. It is wonderful to hear that your Mother is happy and feels like a part of our Ashley House family. We hope to continue providing your loved one with the best possible care.
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Review from J G (Daughter of Resident) published on 21 February 2025
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home
Thank you for your kind words. We are so pleased to hear that your Dad is relaxed and is being looked after and cared for well. It is always wonderful to hear words like "Warm" and "Cheerful" being used to describe Ashley House Care Home. We hope to continue providing your loved one with the best possible care.
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Review from F D (Daughter of Resident) published on 31 January 2025
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home
Thank you for your kind words. It is wonderful to hear that you are impressed with the clean and tidy environment, delicious meals and high standards of care provided at Ashley House Care Home. We are happy to hear you feel like a part of our Ashley House family and it is lovely to hear that you feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.
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Review from Brenda T (Daughter of Resident) published on 30 January 2025
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4.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home
Thank you for taking the time to leave your review. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.
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Review from Miles K (Friend of Resident) published on 29 January 2025
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4.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home
Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Maria E (Daughter of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from S K (Daughter of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home
Thank you for your lovely review. We hope Ashley House Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.
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Review from A H (Daughter of Resident) published on 28 January 2025
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4.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Tracey B (Daughter of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review from J M (Respite Resident) published on 26 September 2024
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home
We appreciate you taking the time to leave us your comments. It is always lovely to hear words like "Helpful" and "Friendly" being used to describe our staff and we are happy to hear that you were impressed with the delicious meals provided at Ashley House Care Home. Thank you for choosing Ashley House for your stay.
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Review from Robin C (Son of Resident) published on 20 August 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Ashley House Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear that Ashley House Care Home staff make you feel welcome and make a positive difference to the atmosphere in the home. We hope to continue providing your Dad with the best possible care and we look forward to seeing you again soon.
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Review from C F (Daughter of Resident) published on 15 August 2024
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4.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home
Thank you for your feedback. We are happy to hear your Mum feels like a part of our Ashley House Family. We hope to continue providing your loved one with the best possible care.
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Review from Clare J (Granddaughter of Resident) published on 15 August 2024
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5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Ashley House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are so happy your Grandad could celebrate his 99th Birthday with us! We are looking forward to seeing you again.
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Review from J L (Daughter of Resident) published on 30 April 2024
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5.0 out of 5
Reply from Grace Langfield, Customer Service Adviser at Ashley House Care Home
We are very happy to hear you felt at ease with your mum in our care and that everything was handled so efficiently and professionally. We appreciate you taking the time to leave us your review and thank you for choosing Ashley House Care Home.
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Review from N S (Daughter of Resident) published on 30 April 2024
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5.0 out of 5
Reply from Grace Langfield, Customer Service Adviser at Ashley House Care Home
It's really lovely to hear that your mum felt so well taken care of that she wanted to move to our home permanently, and it's great to hear you can be at ease knowing she is in the best possible hands with our staff. Thank you for your lovely review.
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Review from Judith M (Sister-in-law of Resident) published on 25 April 2024
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5.0 out of 5
Reply from Grace Langfield, Customer Service Adviser at Ashley House Care Home
Thank you for taking the time to leave your review. We are saddened to hear of your loss but are really grateful to be able to care for and comfort your family and relatives at the most delicate of times. We hope to continue providing your sister-in-law with the best possible care.
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Review from Tracey D (Daughter of Resident) published on 22 March 2024
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5.0 out of 5
Reply from Grace Langfield, Customer Service Adviser at Ashley House Care Home
Thank you for your lovely feedback. We are really pleased to hear your Dad is so settled in our home, enjoying all our facilities and especially the homemade desserts. We will certainly pass your comments on to the manager.
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Review from Y S (Daughter of Resident) published on 23 February 2024
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home
Thank you for your lovely review. It is always nice to hear words like “Kindness” and “Respect” being used to describe our care. We are so pleased to hear that your dad enjoys our fun activities at Ashley House Care Home. We are very happy to hear you can feel at ease with your dad in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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The Review Score of 9.7 (9.693) out of 10 for Ashley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.693 for Ashley House Care Home is calculated as follows: ( (310 Excellents x 5) + (105 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 427 Ratings = 4.693
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashley House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Oct 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
Our available rooms are on the second and third floor, with views of the garden and Trafalgar Road. All of our rooms have an en-suite wet room.
There are currently no awards/recognitions posted yet for Ashley House Care Home
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Job Title: Home Manager
Joined: 2008
Hello, my name is Kim and I am the home manager at Ashley House.
I joined Bupa in 2008 and all of my experience in care has been within this organisation. Bupa is a company I can honestly say I am proud to work for.
I have enjoyed many roles over the years as I have worked my way up to home manager.
I lead with a ‘person-centred approach’ putting residents at the heart of everything we do. I love that no two days are the same when you are working in a care home. Along with my wonderful team, I strive to achieve the absolute best for those in my care.
I am very family orientated, having a young daughter who loves to come into the home, with other staff members' children and interact with our residents.
I live locally so in my spare time I enjoy going out walking with my family around the beautiful Cotswolds.
Job Title: Resident Experience Manager
Joined: 2015
I am the Resident Experience Manager for Ashley House, I have worked with Bupa for several years now and consider Ashley House as my home too. I am passionate about how we care for the elderly and how we, as a company, can engage with the ageing local community around us.
Originally from London, I have spent the majority of my working life in a customer-focused role including three years as a care assistant and my ethos is to provide, maintain and deliver an outstanding service to all of my residents.
Our values are quite simply to ensure that you or your loved one are treated with respect, dignity and kindness in a safe, friendly environment, where nothing is too much trouble.
Independence is promoted and activities are catered to suit individual interests that we then try to encourage others to take part in and enjoy too. Baking cookies I have to say are my favourite … the smell is intoxicating but they don’t last long!
Arts and Crafters and Biscuit Bakers are more than welcome to come and stay with us.
We are perfectly located in the heart of Cirencester to enjoy its outstanding architectural beauty, retail therapy and abundance of coffee shops to tell everyone that you have visited, though my coffee pot is always on and won’t cost you anything!? But of course, nothing beats a nice stroll through the Abbey Grounds on a bright day.
I very much look forward to meeting you and your family to show you around our beautifully refurbished home, where friendship, kindness and understanding are standard practice twenty-four hours a day.
Job Title: Activity Co-ordinator
Joined: 2018
Hello, my name is Sharon and I am the activity coordinator. I have worked at Ashley House since 2018. I am passionate about my role - it's great to spend quality time with our residents, helping them to settle in and getting to know their family members and friends. From spending time on a one-to-one basis, chatting about the good old days, trips to the pub, playing games, doing puzzles, quizzes, baking or gardening, I am able to help our residents continue enjoying some favourite pastimes and hobbies and occasionally introduce them to some new ones. I enjoy making our residents smile and take comfort knowing that they are enjoying life at Ashley House.
When I am not at work I rescue and foster rabbits, and enjoy water sports and gardening.
Job Title: Receptionist
Joined: 2003
My name is Sarah, I am the receptionist and I have worked at Ashley House since 2003. My role is really important, it’s not just about answering the phone politely or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. To listen and help with the little things from booking a taxi, making an appointment with the hairdresser to comforting a resident who is lonely or worried. Fortunately, as I come from Birmingham I am always ready for a chat, once I’ve put the coffee on of course! I really enjoy my job, no two days are the same and I love helping people.
Job Title: Care Assistant
Joined: 2021
Before joining Ashley House, I studied health and social care at college. Living locally, I already knew about Ashley House as my sister worked there.
I love helping our residents and making them smile.
I live in Cirencester, if the weather is nice it’s a lovely 10-minute walk to work through the Abbey Grounds, but if it’s raining, I call on my Dad to get me to work on time. I love walking and I am really interested in music so I’ve always got my earphones in when I’m out on a trek. I also like to keep fit so I am a member of my local gym.
I enjoy spending time with my family, I have 7 nieces and nephews who keep me busy when I am not at work.
Job Title: Finance Administrator and Part time Receptionist
Joined: 2006
I joined Bupa 17 years ago in 2006 as a weekend breakfast assistant. Since joining I have tried a few different roles; working as a laundry assistant and a hostess before becoming the weekend receptionist - a role I still thoroughly enjoy along with a job share as the Finance Administrator.
Before Bupa, I worked as an insurance clerk for over 20 years. When I was made redundant, I fancied a complete change of career. Living locally I had heard lots of good things about Ashley House and when a role became available I jumped at the opportunity to work there.
I love being able to help people. I have often needed to help myself and find it’s a good way to give back.
I have one daughter and 2 wonderful grandchildren who fortunately live locally so I get to see them very often. I also have 2 lovely cats, Alfie and Isla who are just the best company. When I am not at Ashley House or with my family, I can be found on a train! I love a train journey to the seaside. My favourite trip took me to Weston Super Mare, a place very close to my heart. I would love to take the Swindon to Penzance train one of these days.
Job Title: Senior Housekeeper
Joined: 2004
I joined Bupa in 2004 and have been in this role for almost a year. I first joined Bupa as a Kitchen Assistant, but as a qualified chef I soon picked up the role as the 2nd Chef and when the opportunity arose, was promoted to Catering Manager. A role I thoroughly enjoyed for many years but I just fancied a complete change of direction within the home and jumped at the chance to become a Senior Housekeeper.
Originally from Yorkshire, I moved to Cirencester in 1993 to be the Chef de Partie for an established hotel. Having spent many years working unsociable hours the opportunity arose for me to join Ashley House. This gave me the opportunity to provide excellent quality, nutritious meals for the residents in the home and gave me some work/home life balance.
I am lucky enough to work with some really great people, I have made friends and enjoy helping the residents that live at Ashley House.
I live in Cirencester, it’s a lovely 10-minute walk through the Abbey Grounds, which is just the best start to my day. I am engaged to Fred, we are looking forward to tying the knot next year. I love going back to see my family in Yorkshire and when I am not working I like watching Rugby League, I am an avid Leeds Rhinos fan. I also enjoy reading, socialising and creating heartwarming meals for my family.
Job Title: Kitchen Assistant
Joined: 2013
I had a pastry chef apprenticeship working for various restaurants when the opportunity arose to join Ashley House as a kitchen assistant. I was inspired by my granny Jean who used to work in a care home and said it was the best job she ever had, so I decided to follow in her footsteps.
I love helping our residents and talking to them when I get the chance. Being in the kitchen this isn’t always easy but when I do, I find it very rewarding and I am happily listening to all their stories, so much so that I don’t want to go back to washing up!
I live in Cirencester, I love spending time with my family and watching movies. My favourite film of all time is Titanic. I also love cats and hope to have one of my own soon.
Job Title: Senior Care Assistant
Joined: 2022
My name is Finley and I joined Bupa in September 2022, initially as a care assistant and now as a senior care assistant.
I was born and raised in Withington and I went to Swansea University to study Egyptology as I have a love and fascination for ancient history. My grandfather developed Alzheimer's which made me want to work in the care sector to try and understand him and his needs better.
I love making our resident's lives happier by doing anything I can for them during my shift. From helping with mealtimes, and running a nice bubbly bath to helping someone get dressed nicely for the day ahead. I would say I am a good listener and work well with my team to ensure the day runs as smoothly as it can. Our residents have varying needs and no two days are the same. I work with some amazing people who inspire me to be the best I can be.
I live in Cirencester and love spending time with my family. I enjoy going for walks and playing video games. I am currently saving up to visit Greece and Italy to get up close and personal with all the ancient artefacts I studied at University.
Job Title: Senior Carer
Joined: 2019
My name is Dr Okpala Emeka Franklin, originally from Nigeria, my friends and our residents fondly call me Frank. I have been working at Ashley House for 5 years. I joined as a Healthcare Assistant whilst I studied at the Royal Agricultural University for my PhD. I then joined a career development programme to become a Senior Carer. Working at Ashley House is interesting, supportive, encouraging and empowering and I am thoroughly enjoying my role within the home.
Job Title: Maintenance Operative
Joined: 2021
After a brief stint in the Armed Forces, 24 years in the Household Cavalry, I spent the next 16 years in Warehouse and Logistics Management until going into property maintenance in 2021. I thoroughly enjoy making and fixing 'stuff'. I love my job at Ashley House as I can make people's lives and jobs easier, happier, and more comfortable. If I achieve this then I feel I've achieved my goal. I also have a passion for making chocolate brownies!
