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Review from Julia M (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience

I have always found Ashley House staff to be kind and considerate towards Mum. They help her in every aspect of her life. All the staff are very patient and acting. Highly recommend the care home.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from John W (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience

My elderly mother stayed at Ashley House from December 2023 to early January 2024 whilst suffering from a temporary physiatric condition that required supportive care home setting. Ashley House and all of the staff under the manager's supervision were absolutely superb. There was tenderness, patience

in abundance and all of the support we required night and day! I would recommend Ashery House highly. This is a really professional outfit. My family were constantly updated by people who really cared; it was more than a job! Well done, and many thanks to all at Ashley.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Jo T (Niece of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience

My father and mother were both in Ashley House before they passed away. Now five years later my aunt is here. Still, many of the staff who looked after my parents are looking after my aunt. A testament to this very caring and loving care home. I cannot fault the continual love and attention I have seen

for all the residents. The food is also excellent.

Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like "Caring” and “Loving” being used to describe our care. We are very happy to hear you can feel at ease with your aunt in our care. Please let us know if there is anything we can do to make your aunt's stay as comfortable as possible.

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Review from Steff W (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience

I'm not usually one to write reviews, to be honest, but I really felt it necessary on this occasion. The whole Christmas experience at Ashley House was just wonderful for my mum, myself and my partner but also for my younger children. The staff team went above and beyond to make it super special for

us all, from the Christmas fete which had so much to offer for all ages, so much so that me and my children joined in with helping on stalls, the children loved taking turns on the tombola especially. Christmas day was just lovely, we were greeted by smiley and friendly staff along with a glass of fizz to be seated in the comfy lounge area where we were able to have some private time to share cards and gifts and then were joined by some other residents and staff to chat and play with the children. We left just before lunchtime knowing that Mum was happy and looking forward to her meal along with the other Christmas day activities which were advertised on the board so we could talk about them.

Reply from Grace Langfield, Customer Service Adviser at Ashley House Care Home

We appreciate you taking the time to leave us your review. We are so pleased to hear that the staff at Ashley House went above and beyond to make your and your families' experience so wonderful over the Christmas period. Hearing words such as "smiley" and "super special" used to describe their efforts is wonderful, and we will certainly pass your comments on to the home's manager.

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Review from Isabel M (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

My mother has been staying at Ashley House and I a delighted to be able to write a review. The standard of care is excellent. Rooms are sunny, well-equipped and clean. The food is excellent as they have a great in-house chef. More than that, we found the Ashley House team ‘went above and beyond.’ They

are very kind, and supportive and arrange activities and trips for residents. I would certainly recommend it and would like to say a huge thank you to the team.

Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the cleanliness of Ashley House Care Home and it is always nice to hear from family members feel like their loved one is cared for and looked after. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.

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Review from J M (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience

My mother has resided at Ashley House for just over a year. During that time, she has been looked after and treated with compassion and respect. She benefits from having exposure to regular activities - one particular carer (off her own back) took Mum to the local circus. Mum loved the experience. The

chef tailors Mum's food choices to her specific needs and will try everything to improve her eating. The staff, as a whole, are approachable and considerate. They, too, want to ensure she has the best of care, and for that, I am extremely grateful.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Guy N (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

Mum has been a resident in Ashley House for over a year now, and she is very happy living in an environment she can call home.
The staff, without exception, are very respectful and treat Mum with kindness and dignity in equal measure.
There is always an activity on for residents to get involved in,

and Mum especially enjoys anything to do with music and animals. These are therapeutic activities and make Mum’s day-to-day living experience even more pleasurable.
Thank you, Ashley House, for all you do!

Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and we hope Ashley House care home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your Mum in our care, and please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from S H (Niece of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience

My uncle moved into Ashley House Care home in Cirencester following a short stay in hospital.
He has been there since May 2023. He is very happy here. The staff are really nice and are looking after him really well. All meals are made on site and there is a good menu each day.The home offers a really

good variety of activities in the lounge area both for residents and relatives to join in. The staff and management team go out of their way to make sure there is always a warm and welcoming feeling.

Reply from Grace Langfield, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave a review. It is always nice to hear from family members feeling like their loved one is looked after so well; everything from the meals to the activities. Please do let us know if there is anything we can do to make your Uncle's stay as comfortable as possible.

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Review from D T (Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience

Following meetings with the then-manager, I came to Ashley House Care Home twelve months ago. I was not aware of a pending change of manager. I was told that there was a backlog of repairs and refurbishment. I was made welcome and have had good help/advice/reassurance from the nursing team and carers.
There

have been problems. The telephone has been unreliable leading to distress for both relatives and me. TV signal often "weak" or "not available". The lift has been out of order for over a week awaiting a spare part. My bathroom door has been unusable for four weeks - for privacy I had to go to another bathroom along the corridor. The paintings and reception area have been in a state of refurbishment for months, hopefully nearing completion. Hopefully, one day, Ashley House will be the happy, peaceful home I was expecting.

Reply from Grace Langfield, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. We hope Ashley House Care Home did everything it could to make the transition as easy as possible for you. We will discuss your feedback with the home’s manager to help them continually improve their services, thank you for making us aware of your experience. Please let us know if there is anything else we can do to make your stay as comfortable as possible.

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Review from Patricia P (Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

My experience overall has been good.

Reply from Grace Langfield, Customer Service Adviser at Ashley House Care Home

Thank you for your feedback. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from A W (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience

All the staff at the home are cheerful and helpful. They make the residents feel at home and always go above and beyond for their residents. The home is well-kept and comfortable. My mother is happy and well looked after in Ashley House.

Reply from Grace Langfield, Customer Service Adviser at Ashley House Care Home

Thank you for your feedback. We are pleased to hear you think so highly of our home and the care our staff provide, it's always nice to see words such as "comfortable" and "cheerful" used to describe Ashley House. We hope to continue providing your mother with the best possible care.

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Review from J H (Wife of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience

My husband lived in Ashley House for three months in the final stages of cancer. He was treated so well by everyone, with respect and good humour at all times. He said that the nurses and carers were wonderful. Our nurse was clearly upset after his death.

Reply from David Mclean, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave your kind review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your husband received the best possible care.

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Review from C H (Son of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been here for two months, all the staff have been attentive and caring. The daily menu has a wide choice, catering for all tastes. They have daily activities, which in time my mother hopes to join in with.

Reply from David Mclean, Customer Service Adviser at Ashley House Care Home

Thank you for your kind words. It is always nice to hear words like “attentive” and “caring” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review from Chris B (Son of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

My mum went into Ashley House Care Home last year in a very frail, confused condition and not eating but with the wonderful care and lovely food she has regained much of her old self. The activities there and the help provided have improved her mental capacity. Each member of staff that we have met

have all been so kind and caring. As we live over 200 miles away it is a huge relief to know that she is being tended to by such patient staff.

Reply from David Mclean, Customer Service Adviser at Ashley House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we hope Ashley House Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make the distance for yourself any easier.

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Review from Philip J B (Son of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

On every visit to see our mum, all staff were friendly and helpful. Always with a smile on their faces welcoming us with the offer of refreshments and the opportunity to join in with all social activities with Mum. Sadly, she was unable to join in with activities due to ill health. In her last few days,

the staff kept popping in to see her and access her needs. We were with her in her last minutes. On her death, two staff members came to see her and confirm her time had come, immediately placing her family photos in front of her, flowers and putting her lipstick and perfume on her as this was her very special need in life!
They were wonderful and gave us time to sit with her for as long as we needed. They then carried out all the formal requirements without giving us any stress or worries. We cannot praise them enough and would highly recommend them to anyone who is thinking of moving a loved one there.

Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home

We appreciate you taking the time to leave your lovely review. We are saddened to hear about your loss. We are pleased to know that you found our staff friendly and helpful at Ashley House and we are happy that we were able to help you through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from S K (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

On my last visit to see my mum I was greeted with kindness and warmth from the staff. I cannot fault the effort that goes into ensuring the residents are kept amused and entertained. It is very very heartwarming to know that Mum is being so well looked after.

Reply from Fran Donno, Customer Service Adviser at Ashley House Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time and hopefully, you can go away from this feeling like your loved one received the best possible care.

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Review from H K (Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

Came here for 2 weeks Jan 5th to 19th 2023 to have help to rest my fractured left foot. Am in very pleasant second-floor room with ensuite and full board. 3 meals a day are fine with choice of menu in advance. Daily activities arranged every day except weekends. Shame no Sunday service arranged, although

I believe Communion is once a month. Afternoon and morning tea served and biscuits - very welcome. Staff very helpful and welcoming. Many staff from the Commonwealth, are very competent.

Reply from Grace Langfield, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. It is very nice to hear you felt so at ease being in our care. Thank you for choosing Ashley House for your stay.

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Review from Helen M (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience

My father has been a resident at Ashley House since April 2021 and the staff I have had contact with have always been friendly, caring and considerate. It has been a hard time for everyone during the pandemic but I feel I have been kept up-to-date and they have stretched themselves to help ease a difficult

situation. There are activities which I see the residents really enjoy and some of them my father also joins in with and has fun - this makes their days feel less long. It is hard to lose your independence, and suddenly as with my father, but I feel they have helped ease him into a new routine.

Reply from David Mclean, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "friendly, caring and considerate" being used to describe our care. Please let us know if there is anything we can do to make your Father's stay as comfortable as possible.

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Review from Paula J (Daughter-in-law of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience

A very short stay for my wonderful mother-in-law. Can't stress enough the care and dignity that was given to her and our family.

Reply from David Mclean, Customer Service Adviser at Ashley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Ashley House for your loved one's stay.

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Review from M S (Friend of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

I find that there is such a happy atmosphere and the staff go out of their way to make sure that the residents' needs are met with kindness. The food and rooms are both lovely. Staff arrange very nice activities for the residents who always look pleased to take part or sit to enjoy them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for your kind review, we are glad to hear that you can feel the happy atmosphere in our home. We look forward to welcoming you for another visit soon.

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Meet the Team (11)

Kim Chivers

Job Title: Home Manager

Joined: 2008

Hello, my name is Kim and I am the home manager at Ashley House.

I joined Bupa in 2008 and all of my experience in care has been within this organisation. Bupa is a company I can honestly say I am proud to work for.

I have enjoyed many roles over the years as I have worked my way up to home manager.

I lead with a ‘person-centred approach’ putting residents at the heart of everything we do. I love that no two days are the same when you are working in a care home. Along with my wonderful team, I strive to achieve the absolute best for those in my care.

I am very family orientated, having a young daughter who loves to come into the home, with other staff members' children and interact with our residents.

I live locally so in my spare time I enjoy going out walking with my family around the beautiful Cotswolds.

Annie Ruddick

Job Title: Resident Experience Manager

Joined: 2015

I am the Resident Experience Manager for Ashley House, I have worked with Bupa for several years now and consider Ashley House as my home too. I am passionate about how we care for the elderly and how we, as a company, can engage with the ageing local community around us.

Originally from London, I have spent the majority of my working life in a customer-focused role including three years as a care assistant and my ethos is to provide, maintain and deliver an outstanding service to all of my residents.

Our values are quite simply to ensure that you or your loved one are treated with respect, dignity and kindness in a safe, friendly environment, where nothing is too much trouble.

Independence is promoted and activities are catered to suit individual interests that we then try to encourage others to take part in and enjoy too. Baking cookies I have to say are my favourite … the smell is intoxicating but they don’t last long!

Arts and Crafters and Biscuit Bakers are more than welcome to come and stay with us.

We are perfectly located in the heart of Cirencester to enjoy its outstanding architectural beauty, retail therapy and abundance of coffee shops to tell everyone that you have visited, though my coffee pot is always on and won’t cost you anything!? But of course, nothing beats a nice stroll through the Abbey Grounds on a bright day.

I very much look forward to meeting you and your family to show you around our beautifully refurbished home, where friendship, kindness and understanding are standard practice twenty-four hours a day.

Sharon Bell

Job Title: Activity Co-ordinator

Joined: 2018

Hello, my name is Sharon and I am the activity coordinator. I have worked at Ashley House since 2018. I am passionate about my role - it's great to spend quality time with our residents, helping them to settle in and getting to know their family members and friends. From spending time on a one-to-one basis, chatting about the good old days, trips to the pub, playing games, doing puzzles, quizzes, baking or gardening, I am able to help our residents continue enjoying some favourite pastimes and hobbies and occasionally introduce them to some new ones. I enjoy making our residents smile and take comfort knowing that they are enjoying life at Ashley House.

When I am not at work I rescue and foster rabbits, and enjoy water sports and gardening.

Sarah O'Gorman

Job Title: Receptionist

Joined: 2003

My name is Sarah, I am the receptionist and I have worked at Ashley House since 2003. My role is really important, it’s not just about answering the phone politely or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. To listen and help with the little things from booking a taxi, making an appointment with the hairdresser to comforting a resident who is lonely or worried. Fortunately, as I come from Birmingham I am always ready for a chat, once I’ve put the coffee on of course! I really enjoy my job, no two days are the same and I love helping people.

Georgia Davies

Job Title: Care Assistant

Joined: 2021

Before joining Ashley House, I studied health and social care at college. Living locally, I already knew about Ashley House as my sister worked there.

I love helping our residents and making them smile.

I live in Cirencester, if the weather is nice it’s a lovely 10-minute walk to work through the Abbey Grounds, but if it’s raining, I call on my Dad to get me to work on time. I love walking and I am really interested in music so I’ve always got my earphones in when I’m out on a trek. I also like to keep fit so I am a member of my local gym.

I enjoy spending time with my family, I have 7 nieces and nephews who keep me busy when I am not at work.

Julie King

Job Title: Finance Administrator and Part time Receptionist

Joined: 2006

I joined Bupa 17 years ago in 2006 as a weekend breakfast assistant. Since joining I have tried a few different roles; working as a laundry assistant and a hostess before becoming the weekend receptionist - a role I still thoroughly enjoy along with a job share as the Finance Administrator.

Before Bupa, I worked as an insurance clerk for over 20 years. When I was made redundant, I fancied a complete change of career. Living locally I had heard lots of good things about Ashley House and when a role became available I jumped at the opportunity to work there.

I love being able to help people. I have often needed to help myself and find it’s a good way to give back.

I have one daughter and 2 wonderful grandchildren who fortunately live locally so I get to see them very often. I also have 2 lovely cats, Alfie and Isla who are just the best company. When I am not at Ashley House or with my family, I can be found on a train! I love a train journey to the seaside. My favourite trip took me to Weston Super Mare, a place very close to my heart. I would love to take the Swindon to Penzance train one of these days.

Pauline Baldwin

Job Title: Senior Housekeeper

Joined: 2004

I joined Bupa in 2004 and have been in this role for almost a year. I first joined Bupa as a Kitchen Assistant, but as a qualified chef I soon picked up the role as the 2nd Chef and when the opportunity arose, was promoted to Catering Manager. A role I thoroughly enjoyed for many years but I just fancied a complete change of direction within the home and jumped at the chance to become a Senior Housekeeper.

Originally from Yorkshire, I moved to Cirencester in 1993 to be the Chef de Partie for an established hotel. Having spent many years working unsociable hours the opportunity arose for me to join Ashley House. This gave me the opportunity to provide excellent quality, nutritious meals for the residents in the home and gave me some work/home life balance.

I am lucky enough to work with some really great people, I have made friends and enjoy helping the residents that live at Ashley House.

I live in Cirencester, it’s a lovely 10-minute walk through the Abbey Grounds, which is just the best start to my day. I am engaged to Fred, we are looking forward to tying the knot next year. I love going back to see my family in Yorkshire and when I am not working I like watching Rugby League, I am an avid Leeds Rhinos fan. I also enjoy reading, socialising and creating heartwarming meals for my family.

Steph Beale

Job Title: Kitchen Assistant

Joined: 2013

I had a pastry chef apprenticeship working for various restaurants when the opportunity arose to join Ashley House as a kitchen assistant. I was inspired by my granny Jean who used to work in a care home and said it was the best job she ever had, so I decided to follow in her footsteps.

I love helping our residents and talking to them when I get the chance. Being in the kitchen this isn’t always easy but when I do, I find it very rewarding and I am happily listening to all their stories, so much so that I don’t want to go back to washing up!

I live in Cirencester, I love spending time with my family and watching movies. My favourite film of all time is Titanic. I also love cats and hope to have one of my own soon.

Finley Tuckey

Job Title: Senior Care Assistant

Joined: 2022

My name is Finley and I joined Bupa in September 2022, initially as a care assistant and now as a senior care assistant.

I was born and raised in Withington and I went to Swansea University to study Egyptology as I have a love and fascination for ancient history. My grandfather developed Alzheimer's which made me want to work in the care sector to try and understand him and his needs better.

I love making our resident's lives happier by doing anything I can for them during my shift. From helping with mealtimes, and running a nice bubbly bath to helping someone get dressed nicely for the day ahead. I would say I am a good listener and work well with my team to ensure the day runs as smoothly as it can. Our residents have varying needs and no two days are the same. I work with some amazing people who inspire me to be the best I can be.

I live in Cirencester and love spending time with my family. I enjoy going for walks and playing video games. I am currently saving up to visit Greece and Italy to get up close and personal with all the ancient artefacts I studied at University.

Frank

Job Title: Senior Carer

Joined: 2019

My name is Dr Okpala Emeka Franklin, originally from Nigeria, my friends and our residents fondly call me Frank. I have been working at Ashley House for 5 years. I joined as a Healthcare Assistant whilst I studied at the Royal Agricultural University for my PhD. I then joined a career development programme to become a Senior Carer. Working at Ashley House is interesting, supportive, encouraging and empowering and I am thoroughly enjoying my role within the home.

David

Job Title: Maintenance Operative

Joined: 2021

After a brief stint in the Armed Forces, 24 years in the Household Cavalry, I spent the next 16 years in Warehouse and Logistics Management until going into property maintenance in 2021. I thoroughly enjoy making and fixing 'stuff'. I love my job at Ashley House as I can make people's lives and jobs easier, happier, and more comfortable. If I achieve this then I feel I've achieved my goal. I also have a passion for making chocolate brownies!

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Ashley House Care Home Reviews (115)

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