Ashley House Care Home

118 Trafalgar Road, Cirencester GL7 2ED
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9.7 115 Reviews
  • Ashley House Care Home, Cirencester
At Ashley House, a caring and professional team provide personalised nursing and residential care, as well as offering convalescence, palliative and respite care. As well as single occupancy rooms, there are six rooms which are ideal for couples.

Located in the picturesque town of Cirencester, the purpose-built home offers a high level of comfort and all bedrooms have en suite wet rooms and a 24-hour call system. The main lounge looks out onto pretty gardens and has comfortable seating for socialising, while a library and smaller lounge offer residents the opportunity to enjoy some quiet time.

Ashley House is committed to providing tasty and appealing food. The on-site chef caters for all dietary requirements and uses only fresh ingredients.

Residents have the use of an activities room while outings and musical entertainment are all regular parts of the activity programme, as is flower arranging and gardening.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Ashley House Care Home'.

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Care Provided by Ashley House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kimberley Chivers (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (32)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Ashley House Care Home

  • Funding Types Accepted
  • Self funding (Private)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Ashley House Care Home Reviews (115)

Total of 115, showing 41-60
9.7

Ashley House Care Home has a Review Score of 9.7 (9.693) out of 10, based on 36 reviews in the last 2 years. Over all time Ashley House Care Home has 115 reviews.

Overall Experience

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  • 30
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Date Published

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Review from Susan I (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have been resident in the home for about six months and have settled in reasonably well thanks to the staff who are without exception kind, caring, cheerful, and always have time for them despite being very busy. There are a good variety of activities available to suit everyone. The food
is generally of a good standard.

Reply from Amanda Barnes, Customer Service Adviser at Ashley House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your parents have settled in well in our care home. It is always lovely to hear words such as ''Caring'' and ''Cheerful'' to describe our staff. Please let us know if there is anything we can do to make your parents stay as comfortable as possible.


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Review from Shirley J (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old father has now been in Ashley House for three months and he is really settled, comfortable, and well looked after. The food is excellent and varied and the staff are very caring and considerate. Someone always finds time to speak to me when I visit and as covid restrictions have now been
lifted, I am able to pop in at any time. There is very good communication and any concerns are dealt with immediately.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and well looked after.


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Review from J S (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother moved into Ashley House Care Home we found all the staff to be most welcoming and helpful, very professional. The staff are very knowledgeable and aware of individual needs, accommodating the care required in a very respectful way. My mother has become very comfortable and relaxed in
the knowledge that her needs are being met and has settled in very well. Her room is very practical with plenty of storage space and a good bathroom. I would recommend Ashley House to anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for your review. It is always so nice to hear from family members who feel like their loved one is well cared for. Thank you for your recommendation.


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Review from Dorothy T (Respite Resident) assisted by family/friend published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, staff extremely kind and helpful. Food excellent. My stay was like going on holiday! I always look forward to going back.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for your kind review. We are glad that you enjoy your stays with us. We look forward to welcoming you back again soon.


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Review from Alison L (Friend of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been living at Ashley House for over two years. Throughout this time the care she has received has been exceptional. The staff have worked so hard throughout the pandemic to make life as easy as possible for residents and visitors. They approach everyone and everything with cheerful good
humour.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for your feedback. It is so lovely to hear you describe our care as exceptional. Thank you again for your kind words.


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Review from J K (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 2 years my relative has been a resident in Ashley House, she has always been treated with the utmost care and consideration, taking account of her wishes and needs. The staff are always positive and thoughtful - nothing is too much trouble for them (one of them even came in on her day off to
organise a family Zoom session!) As a relative, I have also found the staff very easy to communicate with and helpful if I have any queries or problems. It is a great relief to know that my relative is being so well looked after.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for your kind words. We are glad to hear that you are comforted knowing that your relative is well cared for at Ashley House. Thank you for taking the time to write your review.


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Review from Richard D (Son of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to stay at Ashley House between October and December 2021. The quality of care is excellent. The main thing that struck me is how kind everybody is, from the nursing staff through to management. Nothing is ever too much trouble: the staff give every consideration and work very hard to
make sure that the resident's experience is as comfortable as possible. The standard of nursing care is very high. Mum's room was small and fairly basic, with an ensuite with a walk-in shower. The facilities overall are good, but the appearance is a little tired - it could do with a facelift. Ashley House's location is very good - there is a hotel next door for coffee/lunch, and it's a fairly easy walk into the centre of Cirencester. Something else that struck my wife and myself is how the staff treat the residents, not just with care and compassion but also with time, to stop and have a chat. Bearing in mind how fiercely busy they are, this is impressive.

Reply from Amanda Barnes, Customer Service Adviser at Ashley House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you found the quality of care excellent and were happy with your Mother in our care. Thank you for choosing Ashley House for your Mother's stay.


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Review from R O (Respite Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the 86 year old subject of this review. My wife (85) has become my main carer with quite tiresome responsibilities. To give her a break our daughter has taken her on a week's hotel holiday on the East Devon coast and arranged for me to spend some time - Mon 25th Oct to Tues 2nd Nov 2021 - in Ashley
House Care Home. Internally the home has the atmosphere of a comfortable country house hotel, catering for patients from mildly disabled (walking difficulty but capable of self-propulsion) to fully disabled and needing full-time attention of a personal carer. Mealtimes in comfortable surroundings with an excellent choice of fare. Bedrooms comfortable but would have preferred better standard bathroom facilities.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for taking the time to write us your review. We hope you enjoyed your stay with us and please let us know should you need our care again.


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Review from K N (Wife of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's major complaint is the inconsistent bedtimes from 8 to 10. The worst is at 10 when he is just going to sleep or he is woken up. When the woman carer comes in - it is much earlier and better. Nursing care is excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for your feedback. I will certainly pass your comments on to the home manager.


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Review from Patricia R (Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff really helpful and happy to answer any questions you may ask and happy to help at any time.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

We appreciate you taking the time to leave us your review. Thank you for choosing us for your care.


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Review from Hamish A (Son of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service, treat my Mum really well and keep me informed and up to date with news. I would strongly recommend to anyone. My Mum is happy and content and above all feels safe and looked after.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for your feedback. We are glad to hear that your Mum feels safe and looked after in our care. Thank you again for your recommendation.


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Review from J K (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, my parents went to Ashley House for 6 weeks' respite care, but they have subsequently become permanent residents. The staff are very patient and kind. They try to find solutions for every challenge, and nothing seems too much trouble - contacting the vet for their cat, bringing fresh flowers
from the beautiful garden to cheer up Mum, taking their hearing aids to the hospital audiology department to be repaired, making cups of tea for visitors. The 24-hour nursing care is very important for Dad's care, and the liaison with the GP nurse practitioner, who visits regularly, is first-rate. The staff keep us up to date with everyday matters and any changes and they encourage dialogue between the care home and family, which we appreciate. Mum particularly enjoys the activities, which help her overcome the isolation she felt with the pandemic and Dad's illness.

Reply from Amanda Barnes, Customer Service Adviser at Ashley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care your parents are receiving in our care home. It is always nice to hear words such as ''Kind'' and ''Patient'' to describe our care and staff. Please let us know if there is anything we can do to make your parents' stay as comfortable as possible.


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Review from Paul B (Son of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father enjoyed 3 years of living at Ashley House before peacefully passing away recently at the ripe old age of 95. He was extremely well looked after by a caring team with whom he often shared a laugh and a bit of mutual teasing, and even a game of cards which he loved to play. He liked the food
(which is saying something for a fussy eater like him) and had a nice, comfortable room with many familiar possessions which he had brought down from his apartment in Yorkshire. As a regular visitor, I was also made very welcome, and the staff were particularly kind and caring in his last few weeks, something which I greatly appreciated. I would very much recommend Ashley House as a good home for any senior citizen!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for your lovely review. It is always nice to hear from family members who felt that their loved one was cared about and was well looked after by us. Thank you again for your recommendation.


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Review from Carolyn W (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has recently passed away resided in Ashley House for almost three years, and was always treated with care, respect, and consideration. She was very happy there and enjoyed all the activities that were provided. All of the staff are polite friendly and caring and made every effort to make
my mother happy and comfortable during her stay there. Because I live in France I have been unable to visit her due to covid, however, the staff has made every effort to enable me to stay in regular contact via Zoom. I would definitely recommend this home to anyone.

Reply from Amanda Barnes, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. We are sorry for your loss please accept our condolences. It is lovely to hear that your mother had such a positive experience in our care. Hopefully, you will go away from this feeling like your mother received the best possible care.


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Review from Karin H (Granddaughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran lived at Ashley House for the past few years until her sad passing at the grand old age of 98! She was cared for extremely well.
Her room was lovely and had a home from home feel, with lots of personal touches. We could visit Gran and take her out to the gorgeous gardens or in the comfortable
lounge. There was always lots of activities for the residents to do, Gran especially loved having her hair and nails done!
During covid, we were unable to visit, but the staff set up regular zoom calls which enabled the whole family to see Gran, from as far away as Australia!
We are so grateful to all the staff at Ashley House for all their care and dedication.

Reply from Amanda Barnes, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. We are sorry for your loss, please accept our condolences. We are glad to help you and your family through such a difficult time but hopefully, you will go away from this feeling like your gran received the best possible care.


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Review from Carol H (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just had surgery on a broken ankle and needed somewhere for me to rest for a week. I did arrive later than expected at Ashley House, but the staff on duty knew all about me. They took me to my room and settled me in and bought a lovely cold supper for me. All the staff and management are friendly,
jolly and very caring and made me feel that nothing was too much trouble. The room is clean and tidy and the meals have been varied and tasty. I have enjoyed my stay and would highly recommend anyone needed somewhere to rest after an appointment etc this is the place.

Reply from Amanda Barnes, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you enjoy your stay at Ashley House. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from David Y (Husband of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience as to date has been nothing but excellent. The staff and especially the manager are more than I could have hoped for. Reassurance and kindness abound. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that your experience has been so positive and it is nice to hear words like 'reassurance' and 'kindness' to describe our staff and care. Thank you for choosing Ashley House for your wife's stay.


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Review from Peter S (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House provided an extremely dignified and caring environment for my mother in the final weeks of her life. I would recommend it very highly indeed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley House Care Home

Thank you for taking the time to leave your review. We are saddened to hear of your loss, hopefully, you can go away from this knowing she received the best care possible.


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Review from Matthew S (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed into care at Ashley House Care Home following a terminal cancer diagnosis and rapid deterioration in her health. Throughout her stay, she was treated with great respect and care. The staff and management were extremely helpful in keeping the family in touch and informed, despite
the difficulties imposed by Covid restrictions. We are deeply appreciative of their humane and dignified handling of my mother in her final days.

Reply from Amanda Barnes, Customer Service Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. We are glad to have helped you and your family through such a difficult time and hopefully, you will go away from this feeling like your Mother received the best possible care.


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Review from Virginia S (Respite Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome and care at Ashley House is excellent. There is a happy, family atmosphere giving immense confidence when feeling vulnerable. The meal menus are well constructed and appetising. The rooms light and airy. I would highly recommend this lovely care home. For those needing longer care, there
is an advantage that it is not far from Cirencester town centre.

Reply from Melanie Cope, Customer Service Adviser at Ashley House Care Home

Thank you so much for taking your time to leave us such a lovely review. We are so glad you enjoy the atmosphere, food, and home in general. We really appreciate your kind words and will be sure to pass them on to our incredible team at Ashley House! If there is absolutely anything further we can do for you, please let us know!


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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Ashley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Ashley House Care Home is calculated as follows: ( (310 Excellents x 5) + (105 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 427 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 Feb 2025

Our available rooms are on the second and third floor, with views of the garden and Trafalgar Road. All of our rooms have an en-suite wet room.


Awards / Recognitions (0)

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Meet the Team (11)

Kim

Kim Chivers

Job Title: Home Manager

Joined: 2008

Hello, my name is Kim and I am the home manager at Ashley House.


I joined Bupa in 2008 and all of my experience in care has been within this organisation. Bupa is a company I can honestly say I am proud to work for.


I have enjoyed many roles over the years as I have worked my way up to home manager.


I lead with a ‘person-centred approach’ putting residents at the heart of everything we do. I love that no two days are the same when you are working in a care home. Along with my wonderful team, I strive to achieve the absolute best for those in my care.


I am very family orientated, having a young daughter who loves to come into the home, with other staff members' children and interact with our residents.


I live locally so in my spare time I enjoy going out walking with my family around the beautiful Cotswolds.


Annie

Annie Ruddick

Job Title: Resident Experience Manager

Joined: 2015

I am the Resident Experience Manager for Ashley House, I have worked with Bupa for several years now and consider Ashley House as my home too. I am passionate about how we care for the elderly and how we, as a company, can engage with the ageing local community around us.


Originally from London, I have spent the majority of my working life in a customer-focused role including three years as a care assistant and my ethos is to provide, maintain and deliver an outstanding service to all of my residents.


Our values are quite simply to ensure that you or your loved one are treated with respect, dignity and kindness in a safe, friendly environment, where nothing is too much trouble.


Independence is promoted and activities are catered to suit individual interests that we then try to encourage others to take part in and enjoy too. Baking cookies I have to say are my favourite … the smell is intoxicating but they don’t last long!


Arts and Crafters and Biscuit Bakers are more than welcome to come and stay with us.


We are perfectly located in the heart of Cirencester to enjoy its outstanding architectural beauty, retail therapy and abundance of coffee shops to tell everyone that you have visited, though my coffee pot is always on and won’t cost you anything!? But of course, nothing beats a nice stroll through the Abbey Grounds on a bright day.


I very much look forward to meeting you and your family to show you around our beautifully refurbished home, where friendship, kindness and understanding are standard practice twenty-four hours a day.


Sharon

Sharon Bell

Job Title: Activity Co-ordinator

Joined: 2018

Hello, my name is Sharon and I am the activity coordinator. I have worked at Ashley House since 2018. I am passionate about my role - it's great to spend quality time with our residents, helping them to settle in and getting to know their family members and friends. From spending time on a one-to-one basis, chatting about the good old days, trips to the pub, playing games, doing puzzles, quizzes, baking or gardening, I am able to help our residents continue enjoying some favourite pastimes and hobbies and occasionally introduce them to some new ones. I enjoy making our residents smile and take comfort knowing that they are enjoying life at Ashley House.


When I am not at work I rescue and foster rabbits, and enjoy water sports and gardening.


Sarah

Sarah O'Gorman

Job Title: Receptionist

Joined: 2003

My name is Sarah, I am the receptionist and I have worked at Ashley House since 2003. My role is really important, it’s not just about answering the phone politely or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. To listen and help with the little things from booking a taxi, making an appointment with the hairdresser to comforting a resident who is lonely or worried. Fortunately, as I come from Birmingham I am always ready for a chat, once I’ve put the coffee on of course! I really enjoy my job, no two days are the same and I love helping people.


Georgia

Georgia Davies

Job Title: Care Assistant

Joined: 2021

Before joining Ashley House, I studied health and social care at college. Living locally, I already knew about Ashley House as my sister worked there.

I love helping our residents and making them smile.


I live in Cirencester, if the weather is nice it’s a lovely 10-minute walk to work through the Abbey Grounds, but if it’s raining, I call on my Dad to get me to work on time. I love walking and I am really interested in music so I’ve always got my earphones in when I’m out on a trek. I also like to keep fit so I am a member of my local gym.


I enjoy spending time with my family, I have 7 nieces and nephews who keep me busy when I am not at work.


Julie

Julie King

Job Title: Finance Administrator and Part time Receptionist

Joined: 2006

I joined Bupa 17 years ago in 2006 as a weekend breakfast assistant. Since joining I have tried a few different roles; working as a laundry assistant and a hostess before becoming the weekend receptionist - a role I still thoroughly enjoy along with a job share as the Finance Administrator.


Before Bupa, I worked as an insurance clerk for over 20 years. When I was made redundant, I fancied a complete change of career. Living locally I had heard lots of good things about Ashley House and when a role became available I jumped at the opportunity to work there.


I love being able to help people. I have often needed to help myself and find it’s a good way to give back.


I have one daughter and 2 wonderful grandchildren who fortunately live locally so I get to see them very often. I also have 2 lovely cats, Alfie and Isla who are just the best company. When I am not at Ashley House or with my family, I can be found on a train! I love a train journey to the seaside. My favourite trip took me to Weston Super Mare, a place very close to my heart. I would love to take the Swindon to Penzance train one of these days.


Pauline

Pauline Baldwin

Job Title: Senior Housekeeper

Joined: 2004

I joined Bupa in 2004 and have been in this role for almost a year. I first joined Bupa as a Kitchen Assistant, but as a qualified chef I soon picked up the role as the 2nd Chef and when the opportunity arose, was promoted to Catering Manager. A role I thoroughly enjoyed for many years but I just fancied a complete change of direction within the home and jumped at the chance to become a Senior Housekeeper.


Originally from Yorkshire, I moved to Cirencester in 1993 to be the Chef de Partie for an established hotel. Having spent many years working unsociable hours the opportunity arose for me to join Ashley House. This gave me the opportunity to provide excellent quality, nutritious meals for the residents in the home and gave me some work/home life balance.


I am lucky enough to work with some really great people, I have made friends and enjoy helping the residents that live at Ashley House.


I live in Cirencester, it’s a lovely 10-minute walk through the Abbey Grounds, which is just the best start to my day. I am engaged to Fred, we are looking forward to tying the knot next year. I love going back to see my family in Yorkshire and when I am not working I like watching Rugby League, I am an avid Leeds Rhinos fan. I also enjoy reading, socialising and creating heartwarming meals for my family.


Steph

Steph Beale

Job Title: Kitchen Assistant

Joined: 2013

I had a pastry chef apprenticeship working for various restaurants when the opportunity arose to join Ashley House as a kitchen assistant. I was inspired by my granny Jean who used to work in a care home and said it was the best job she ever had, so I decided to follow in her footsteps.


I love helping our residents and talking to them when I get the chance. Being in the kitchen this isn’t always easy but when I do, I find it very rewarding and I am happily listening to all their stories, so much so that I don’t want to go back to washing up!


I live in Cirencester, I love spending time with my family and watching movies. My favourite film of all time is Titanic. I also love cats and hope to have one of my own soon.


Finley

Finley Tuckey

Job Title: Senior Care Assistant

Joined: 2022

My name is Finley and I joined Bupa in September 2022, initially as a care assistant and now as a senior care assistant.


I was born and raised in Withington and I went to Swansea University to study Egyptology as I have a love and fascination for ancient history. My grandfather developed Alzheimer's which made me want to work in the care sector to try and understand him and his needs better.


I love making our resident's lives happier by doing anything I can for them during my shift. From helping with mealtimes, and running a nice bubbly bath to helping someone get dressed nicely for the day ahead. I would say I am a good listener and work well with my team to ensure the day runs as smoothly as it can. Our residents have varying needs and no two days are the same. I work with some amazing people who inspire me to be the best I can be.


I live in Cirencester and love spending time with my family. I enjoy going for walks and playing video games. I am currently saving up to visit Greece and Italy to get up close and personal with all the ancient artefacts I studied at University.


Frank

Frank

Job Title: Senior Carer

Joined: 2019

My name is Dr Okpala Emeka Franklin, originally from Nigeria, my friends and our residents fondly call me Frank. I have been working at Ashley House for 5 years. I joined as a Healthcare Assistant whilst I studied at the Royal Agricultural University for my PhD. I then joined a career development programme to become a Senior Carer. Working at Ashley House is interesting, supportive, encouraging and empowering and I am thoroughly enjoying my role within the home.


David

David

Job Title: Maintenance Operative

Joined: 2021

After a brief stint in the Armed Forces, 24 years in the Household Cavalry, I spent the next 16 years in Warehouse and Logistics Management until going into property maintenance in 2021. I thoroughly enjoy making and fixing 'stuff'. I love my job at Ashley House as I can make people's lives and jobs easier, happier, and more comfortable. If I achieve this then I feel I've achieved my goal. I also have a passion for making chocolate brownies!