Ashley House Care Home

118 Trafalgar Road, Cirencester GL7 2ED
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9.7 115 Reviews
  • Ashley House Care Home, Cirencester
At Ashley House, a caring and professional team provide personalised nursing and residential care, as well as offering convalescence, palliative and respite care. As well as single occupancy rooms, there are six rooms which are ideal for couples.

Located in the picturesque town of Cirencester, the purpose-built home offers a high level of comfort and all bedrooms have en suite wet rooms and a 24-hour call system. The main lounge looks out onto pretty gardens and has comfortable seating for socialising, while a library and smaller lounge offer residents the opportunity to enjoy some quiet time.

Ashley House is committed to providing tasty and appealing food. The on-site chef caters for all dietary requirements and uses only fresh ingredients.

Residents have the use of an activities room while outings and musical entertainment are all regular parts of the activity programme, as is flower arranging and gardening.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Ashley House Care Home'.

Care Provided by Ashley House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kimberley Chivers (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (32)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Ashley House Care Home

  • Funding Types Accepted
  • Self funding (Private)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Total of 115, showing 81-100
9.7

Ashley House Care Home has a Review Score of 9.7 (9.693) out of 10, based on 36 reviews in the last 2 years. Over all time Ashley House Care Home has 115 reviews.

Overall Experience

  • 84
  • 30
  • 1
  • 0
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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

My Mum was only here for 4 days. There were a few issues with getting her settled and assessed but these were addressed immediately when management made aware. When my Mum died the staff were all brilliant and very supportive.

Reply from Greta Narbutaityte, Customer Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss and will certainly discuss your feedback with the manager to help them continually improve their service.


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Overall Experience  Overall Experience 5.0 out of 5

Ashley House Care Home delivered an excellent service for our family when Dad's needs required a more professional touch. The staff were superb. They were there for us at a very difficult time and the speed with which they helped accommodate Dad was incredible. We feel they really cared about the residents
and were all very approachable and friendly. Thank you seems a small sentiment but they really helped us so very much. A great team.

Reply from Greta Narbutaityte, Customer Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 5.0 out of 5

My mother is in Ashley House for palliative care. When she arrived, she would not get out of her bed at home. Within a few days, she was clean. Hair washed and cut. It is a relief to know that she is being cared for. It takes a lot of worry off the family.

Reply from Greta Narbutaityte, Customer Adviser at Ashley House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Overall Experience  Overall Experience 5.0 out of 5

The care my father received in the last two weeks of his life was very good. We found each staff member to be cheerful, helpful and respectful and made his short stay as comfortable as possible and made family and friends welcome.

Reply from Greta Narbutaityte, Customer Adviser at Ashley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 4.0 out of 5

I found Ashley House very pleasant. Most of the staff were kind and considerate, doing a job which at times must try the patience of a saint. My room was OK, except for the colour of the walls. Colour would make a big difference.

Reply from Josephine Gaupholm, Customer Adviser at Ashley House Care Home

Thank you for your review of Ashley House Care Home. We are pleased to hear that you found your stay pleasant and appreciate your comments regarding the incorporation of colour. We will discuss your feedback with the home manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care and understanding shown for my mum - and to myself. The staff work very hard to ensure my mum's needs are met, which, at times, are challenging. I am very grateful to the Ashley House team.

Reply from Josephine Gaupholm, Customer Adviser at Ashley House Care Home

Thank you for your review of Ashley House Care Home. We are pleased to hear about you and your mums positive experience at the home and appreciate your comments regarding the care your mum has received. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

From the moment I stepped through the door, I felt relaxed and comfortable. The reception area is welcoming and so are the staff. The atmosphere and ambience of the whole care home are inviting and reassuring. I cannot speak too highly of the service, care and attention. I and my mother-in-law received.
Excellent all round.

Reply from Josephine Gaupholm, Customer Adviser at Ashley House Care Home

Thank you for your review of Ashley House Care Home. We are happy to hear about your positive experience at the home and appreciate your comments regarding the service and care your mother received. We will share your comments with the home's manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 5.0 out of 5

My experience here has been very good. I have had no problems at all. All the staff in all area have been very helpful and kind. The food has been good at all the meal times and I have been taken out to the garden at any time I have asked to be taken. I would have no problems recommending this home
to anybody.

Reply from Josephine Gaupholm, Customer Adviser at Ashley House Care Home

Thank you for your review of Ashley House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the helpfulness and kindness of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 5.0 out of 5

My mother came to stay in Ashley House for 3 weeks respite. She had reached a low point. The staff at Ashley House were extremely kind and caring. Three weeks later Mum is now home having got over the hump.

Reply from Gabriella Mills, Customer Adviser at Ashley House Care Home

Thank you for your review of Ashley House Care Home, we are pleased to hear that your Mother had a refreshing stay and is feeling better from it. We appreciate your comments on the staff and glad you are pleased with the care your mum received. We will share your comments with the care homes manager, The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

This has been more than respite care. It has been a rejuvenation and another meeting with not just new staff but also a renewal of old friendships - this in addition to a willingness and being there at all times.


Thank you to one and all.


Reply from Gabriella Mills, Customer Adviser at Ashley House Care Home

Thank you for your review of Ashley House Care Home, we are pleased to hear that you have had a positive experience on our care home and that you are feeling refreshed after your stay. We appreciate your comments on the staff and will pass on your feedback to the care home's manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

The care was excellent, the staff very caring.

Reply from Holly McGough, Customer Adviser at Ashley House Care Home

Thank you for your review. We are pleased to hear about your positive experience at Ashley House. We appreciate your comments and will share them with the home's manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

I visited on a sunny afternoon in spring. The courtyard garden was lovely and well cared for. The individual balconies are charming with high-quality furniture and surfaces. The room I saw was personal and really as good as it could be for a wheelchair-bound person. Very friendly staff, competent managers,
a range of activities and some imaginative touches. Great location - there a welcoming pub/restaurant next door. It seems as good as it can be for those in need.

Reply from Natalie Krisman, Customer Service Advisor at Ashley House Care Home

Thank you for your lovely review. I am pleased that you have had a great experience with our home.


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Overall Experience  Overall Experience 5.0 out of 5

Ever since dad moved in, everyone has done so much to make both him and us feel at home. He has made friends with several key staff members and it's lovely to see him smile! Everyone has been so kind to my mum also, making it easier for her when she visits. Thank you.

Reply from Stephen Rondel, Customer Adviser at Ashley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your lovely comments about our home and our staff. We appreciate how important a kind and welcoming environment is to residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

Although only here for a week's convalescent care I was very impressed by the very solicitous care given by everyone here. All so cheerful and friendly. My only criticism was the overcooked vegs!

Reply from Stephen Rondel, Customer Adviser at Ashley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and our staff. Regretfully, we are sorry to hear about your vegetables being overcooked, but we do appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I have been here 10 days and the care has been excellent. I have felt at home and well looked after so much I would stay if I could.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent initial telephone conversation with general Bupa staff, Very personal and very helpful guide around Ashley House. Everything (care administration, payment) very clearly explained. Very caring visit by home manager to my father in the hospital. Routine in Ashley House establishment, very caring
staff.

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Overall Experience  Overall Experience 4.0 out of 5

Much improved since I had care there 3 years ago. When I had a complaint about staff it was dealt with at once and quite satisfactorily. Manager and staff friendly and most were kind and helpful.
Some meals could have improvement but overall, food edible and cool willing to make changes for individuals.

Reply from Jayne Duck, Customer services administrator at Ashley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Overall Experience  Overall Experience 5.0 out of 5

Always find the management and staff to be very helpful, ready to listen and solve any issues where possible. My father has been and continues to be well looked after in all aspects of his care and general wellbeing.

Reply from Jayne Duck, Customer services administrator at Ashley House Care Home

Thank you for your review. I'm so pleased to hear that your father is well cared for. It must give you peace of mind knowing this, and that if there were any issues, that they are solved as soon as possible.


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Overall Experience  Overall Experience 4.0 out of 5

Since my husband was admitted to Ashley House I have found the staff to be friendly and they always have time to stop and talk. The nursing staff are caring and proactive. The activities organised are relevant and fun.

Reply from Jayne Duck, Customer services administrator at Ashley House Care Home

Thank you for your review. It is the little things like having a chat with the staff that makes all the difference.


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Overall Experience  Overall Experience 5.0 out of 5

The care and cheerfulness of all the staff and nurses beyond measure! Food and meals first class (if a little too much). Hope to return next Christmas if not sooner.

Reply from Jayne Duck, Customer services administrator at Ashley House Care Home

Thank you for your review and kind words. I hope that you come and stay with us again soon for some respite care.


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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Ashley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Ashley House Care Home is calculated as follows: ( (310 Excellents x 5) + (105 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 427 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 Feb 2025

Our available rooms are on the second and third floor, with views of the garden and Trafalgar Road. All of our rooms have an en-suite wet room.


Awards / Recognitions (0)

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Meet the Team (11)

Kim

Kim Chivers

Job Title: Home Manager

Joined: 2008

Hello, my name is Kim and I am the home manager at Ashley House.


I joined Bupa in 2008 and all of my experience in care has been within this organisation. Bupa is a company I can honestly say I am proud to work for.


I have enjoyed many roles over the years as I have worked my way up to home manager.


I lead with a ‘person-centred approach’ putting residents at the heart of everything we do. I love that no two days are the same when you are working in a care home. Along with my wonderful team, I strive to achieve the absolute best for those in my care.


I am very family orientated, having a young daughter who loves to come into the home, with other staff members' children and interact with our residents.


I live locally so in my spare time I enjoy going out walking with my family around the beautiful Cotswolds.


Annie

Annie Ruddick

Job Title: Resident Experience Manager

Joined: 2015

I am the Resident Experience Manager for Ashley House, I have worked with Bupa for several years now and consider Ashley House as my home too. I am passionate about how we care for the elderly and how we, as a company, can engage with the ageing local community around us.


Originally from London, I have spent the majority of my working life in a customer-focused role including three years as a care assistant and my ethos is to provide, maintain and deliver an outstanding service to all of my residents.


Our values are quite simply to ensure that you or your loved one are treated with respect, dignity and kindness in a safe, friendly environment, where nothing is too much trouble.


Independence is promoted and activities are catered to suit individual interests that we then try to encourage others to take part in and enjoy too. Baking cookies I have to say are my favourite … the smell is intoxicating but they don’t last long!


Arts and Crafters and Biscuit Bakers are more than welcome to come and stay with us.


We are perfectly located in the heart of Cirencester to enjoy its outstanding architectural beauty, retail therapy and abundance of coffee shops to tell everyone that you have visited, though my coffee pot is always on and won’t cost you anything!? But of course, nothing beats a nice stroll through the Abbey Grounds on a bright day.


I very much look forward to meeting you and your family to show you around our beautifully refurbished home, where friendship, kindness and understanding are standard practice twenty-four hours a day.


Sharon

Sharon Bell

Job Title: Activity Co-ordinator

Joined: 2018

Hello, my name is Sharon and I am the activity coordinator. I have worked at Ashley House since 2018. I am passionate about my role - it's great to spend quality time with our residents, helping them to settle in and getting to know their family members and friends. From spending time on a one-to-one basis, chatting about the good old days, trips to the pub, playing games, doing puzzles, quizzes, baking or gardening, I am able to help our residents continue enjoying some favourite pastimes and hobbies and occasionally introduce them to some new ones. I enjoy making our residents smile and take comfort knowing that they are enjoying life at Ashley House.


When I am not at work I rescue and foster rabbits, and enjoy water sports and gardening.


Sarah

Sarah O'Gorman

Job Title: Receptionist

Joined: 2003

My name is Sarah, I am the receptionist and I have worked at Ashley House since 2003. My role is really important, it’s not just about answering the phone politely or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. To listen and help with the little things from booking a taxi, making an appointment with the hairdresser to comforting a resident who is lonely or worried. Fortunately, as I come from Birmingham I am always ready for a chat, once I’ve put the coffee on of course! I really enjoy my job, no two days are the same and I love helping people.


Georgia

Georgia Davies

Job Title: Care Assistant

Joined: 2021

Before joining Ashley House, I studied health and social care at college. Living locally, I already knew about Ashley House as my sister worked there.

I love helping our residents and making them smile.


I live in Cirencester, if the weather is nice it’s a lovely 10-minute walk to work through the Abbey Grounds, but if it’s raining, I call on my Dad to get me to work on time. I love walking and I am really interested in music so I’ve always got my earphones in when I’m out on a trek. I also like to keep fit so I am a member of my local gym.


I enjoy spending time with my family, I have 7 nieces and nephews who keep me busy when I am not at work.


Julie

Julie King

Job Title: Finance Administrator and Part time Receptionist

Joined: 2006

I joined Bupa 17 years ago in 2006 as a weekend breakfast assistant. Since joining I have tried a few different roles; working as a laundry assistant and a hostess before becoming the weekend receptionist - a role I still thoroughly enjoy along with a job share as the Finance Administrator.


Before Bupa, I worked as an insurance clerk for over 20 years. When I was made redundant, I fancied a complete change of career. Living locally I had heard lots of good things about Ashley House and when a role became available I jumped at the opportunity to work there.


I love being able to help people. I have often needed to help myself and find it’s a good way to give back.


I have one daughter and 2 wonderful grandchildren who fortunately live locally so I get to see them very often. I also have 2 lovely cats, Alfie and Isla who are just the best company. When I am not at Ashley House or with my family, I can be found on a train! I love a train journey to the seaside. My favourite trip took me to Weston Super Mare, a place very close to my heart. I would love to take the Swindon to Penzance train one of these days.


Pauline

Pauline Baldwin

Job Title: Senior Housekeeper

Joined: 2004

I joined Bupa in 2004 and have been in this role for almost a year. I first joined Bupa as a Kitchen Assistant, but as a qualified chef I soon picked up the role as the 2nd Chef and when the opportunity arose, was promoted to Catering Manager. A role I thoroughly enjoyed for many years but I just fancied a complete change of direction within the home and jumped at the chance to become a Senior Housekeeper.


Originally from Yorkshire, I moved to Cirencester in 1993 to be the Chef de Partie for an established hotel. Having spent many years working unsociable hours the opportunity arose for me to join Ashley House. This gave me the opportunity to provide excellent quality, nutritious meals for the residents in the home and gave me some work/home life balance.


I am lucky enough to work with some really great people, I have made friends and enjoy helping the residents that live at Ashley House.


I live in Cirencester, it’s a lovely 10-minute walk through the Abbey Grounds, which is just the best start to my day. I am engaged to Fred, we are looking forward to tying the knot next year. I love going back to see my family in Yorkshire and when I am not working I like watching Rugby League, I am an avid Leeds Rhinos fan. I also enjoy reading, socialising and creating heartwarming meals for my family.


Steph

Steph Beale

Job Title: Kitchen Assistant

Joined: 2013

I had a pastry chef apprenticeship working for various restaurants when the opportunity arose to join Ashley House as a kitchen assistant. I was inspired by my granny Jean who used to work in a care home and said it was the best job she ever had, so I decided to follow in her footsteps.


I love helping our residents and talking to them when I get the chance. Being in the kitchen this isn’t always easy but when I do, I find it very rewarding and I am happily listening to all their stories, so much so that I don’t want to go back to washing up!


I live in Cirencester, I love spending time with my family and watching movies. My favourite film of all time is Titanic. I also love cats and hope to have one of my own soon.


Finley

Finley Tuckey

Job Title: Senior Care Assistant

Joined: 2022

My name is Finley and I joined Bupa in September 2022, initially as a care assistant and now as a senior care assistant.


I was born and raised in Withington and I went to Swansea University to study Egyptology as I have a love and fascination for ancient history. My grandfather developed Alzheimer's which made me want to work in the care sector to try and understand him and his needs better.


I love making our resident's lives happier by doing anything I can for them during my shift. From helping with mealtimes, and running a nice bubbly bath to helping someone get dressed nicely for the day ahead. I would say I am a good listener and work well with my team to ensure the day runs as smoothly as it can. Our residents have varying needs and no two days are the same. I work with some amazing people who inspire me to be the best I can be.


I live in Cirencester and love spending time with my family. I enjoy going for walks and playing video games. I am currently saving up to visit Greece and Italy to get up close and personal with all the ancient artefacts I studied at University.


Frank

Frank

Job Title: Senior Carer

Joined: 2019

My name is Dr Okpala Emeka Franklin, originally from Nigeria, my friends and our residents fondly call me Frank. I have been working at Ashley House for 5 years. I joined as a Healthcare Assistant whilst I studied at the Royal Agricultural University for my PhD. I then joined a career development programme to become a Senior Carer. Working at Ashley House is interesting, supportive, encouraging and empowering and I am thoroughly enjoying my role within the home.


David

David

Job Title: Maintenance Operative

Joined: 2021

After a brief stint in the Armed Forces, 24 years in the Household Cavalry, I spent the next 16 years in Warehouse and Logistics Management until going into property maintenance in 2021. I thoroughly enjoy making and fixing 'stuff'. I love my job at Ashley House as I can make people's lives and jobs easier, happier, and more comfortable. If I achieve this then I feel I've achieved my goal. I also have a passion for making chocolate brownies!