This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Badgeworth Court Care Home has a Review Score of 9.5 (9.470) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Badgeworth Court Care Home has 120 reviews.
Review from J W (Daughter of Resident) published on 6 December 2022
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Reply from Anna Satora, General Manager at Barchester Badgeworth Court Care Home
Thank you for your taking the time to review our service. We do appreciate your positive feedback and ongoing support.
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Review from A S (Daughter of Resident) published on 2 December 2022
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Reply from Anna Satora, General Manager at Barchester Badgeworth Court Care Home
Thank you for taking a time to submit your review.
It was a real privilege to look after your Mum in her last days.
Thank you for your trust in our service.
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Review from Paul H (Son of Resident) published on 14 November 2022
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Reply from Feedback Team, The Feedback Team at Barchester Badgeworth Court Care Home
Thank you for taking the time as a family to leave us another review. We are really sorry your concerns with us have not been resolved following our meetings and formal responses provided. We're also sorry we couldn't offer reassurance and clarity on why we, and the external professionals consulted, felt moving your mother to a new room was in her best interests. We are very pleased to hear that your mum is doing well in her current home, and we wish you and your family all the best. Regards, Barchester Feedback Team.
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Review from James S (Brother-in-law of Resident) published on 9 November 2022
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Reply from Anna Satora, General Manager at Barchester Badgeworth Court Care Home
Dear James,
Your feedback is very valuable to us.
Thank you for all your positive words.
Kind regards,
Anna.
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Review from S N (Resident) published on 17 October 2022
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Reply from Anna Satora, General Manager at Barchester Badgeworth Court Care Home
Thank you for taking the time to submit this review.
We are very pleased that our service is meeting your expectations.
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Review from Anne H (Daughter of Resident) published on 13 October 2022
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Reply from Anna Satora, General Manager at Barchester Badgeworth Court Care Home
Dear Anne, thank you very much for your taking the time to leave a review for our home.
It was a pleasure to read your comments and fantastic feedback.
Thank you for a credit of trust whilst choosing our service.
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Review from T R (Son-in-law of Resident) published on 22 September 2022
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Reply from Anna Satora, General Manager at Barchester Badgeworth Court Care Home
Dear Tony,
We are thrilled to read that our service meets your expectations. We take great pride in our work, and our sincerest hope is that we help each of our residents accomplish their goals.
Thank you for your feedback.
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Review from C T (Daughter-in-law of Resident) published on 12 September 2022
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Reply from Anna Satora, General Manager at Barchester Badgeworth Court Care Home
Thank you for taking the time to write a review on our home and for the 4-star ratings on our facilities, activities, management and safety/security. All feedback is important to us here at Badgeworth Court, and we do reflect on feedback we are provided to look to improve our resident's and their relative's experience. I am sad to see you feel the quality of our food/service and our attention to detail of care is not of the high standard we strive to deliver; we would really like to discuss this more with you. Please do contact me here at the home, alternatively, pop and see me during your next visit so we can look to see where improvements can be made. Kind Regards.
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Review from R S (Resident) published on 6 September 2022
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Reply from Anna Satora, General Manager at Barchester Badgeworth Court Care Home
Dear Ray,
Thank you for taking the time to submit this review. It is our pleasure taking care of you.
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Review from M C (Daughter of Resident) published on 12 July 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you so much for taking the time to review your experience with Badgeworth Court. It is so good to see mum settle in so well, and we are so pleased you came along to the open day as these are such a good opportunity to see all that the home has to offer ready for when needed. The team are very committed to providing a variety of activities as well as regular fresh air walks.
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Review from Jeanette S (Resident) published on 30 June 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you for your feedback, we are so pleased you are happy with your room and lifestyle. The rooms at Badgeworth are beautiful and it is always lovely when residents personalise them. We aim to provide a varried activities programme so are delighted you are enjoying this.
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Review from H R (Daughter of Resident) published on 27 June 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you so much for your feedback. it is always so good to hear how our residents' quality of life improves once in Badgeworth Court. The team love to see residents taking part in activities, and we know how important updates are to families.
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Review from Caroline H (Daughter of Resident) published on 20 June 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you so much for taking the time to review Badgeworth Court. We are so pleased you have had such a positive experience even during a sad time. The team pride ourselves on being there for our families as well as the residents. It was a privilege to care for your mum. I will pass your comments on to the team; it will mean so much to them.
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Review from J W (Son of Resident) published on 20 June 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you very much for taking the time to review Badgeworth Court. Barchester is all about Celebrating Life, so we are so pleased we have been able to play our part in improving the quality of life for your mum. Activities are very important for all our residents, not just group activities, but also the one-to-one time we spend with residents. It is also good to hear that you feel we have effectively managed Covid, challenging times sum it up very well. We are delighted to be back to open door visiting again. I will pass on your feedback to the team, who will very much appreciate your kind words.
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Review from Louise W (Daughter of Resident) published on 20 June 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you so much for your feedback on your whole experience over the past few months. It can take time for residents to settle, for so many, it is a big change. It is heartwarming once they do and are happy with us. We do everything we can to make it home from home. It is so positive mum has made friends, and the team will be so pleased to hear all your feedback.
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Review from Diana M (Respite Resident) published on 20 June 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you so much for your feedback. We are so pleased you had such an enjoyable stay. We very much hope to see you again; it was a pleasure to meet you both. It is also good to hear you enjoyed the variety of activities we offer at Badgeworth Court.
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Review from O H (Granddaughter of Resident) published on 20 June 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you for taking the time to write a review and we are sorry to hear that your experience did not meet your expectations. We appreciate all feedback provided and we understand your family have raised a further complaint that is currently being looked into. If you or your family members have any further concerns or queries in the meantime, please don’t hesitate to contact our central team on feedback@barchester.com, and we are on hand to support.
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Review from Anne H (Daughter of Resident) published on 10 June 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you very much for taking the time to feedback on your experience at Badgeworth Court. It is so important our residents have a positive experience from the day they arrive, and we do all we can to assist in the change from being at home. We love families attending events and are pleased so many could join us for the Jubilee celebration. Activities play such an important role in the home, and this can be a group activity or a one-to-one time with a resident; we also welcome any input and ideas of new things to try.
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Review from R T (Husband of Resident) published on 10 June 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you for taking the time to review Badgeworth Court. We are very pleased to hear that the management team are approachable. Please do feel free to give your feedback at any time. We take pride in all we do and want to ensure the highest standards at all times. There are strict guidelines for nursing and care staff numbers. Please be reassured that these hours are covered. Badgeworth Court does currently have some vacancies, including a receptionist and general assistant. The home is actively recruiting supported by the Barchester recruitment team, who work with the home in employing those who meet the standards we would expect.
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Review from Nicola H (Daughter-in-law of Resident) published on 10 June 2022
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Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Badgeworth Court Care Home
Thank you for taking the time to write a review for our home. We are sorry to hear that your experience with Badgeworth Court Care Home did not meet your expectations. We appreciate what a difficult time it is for you and your family. We are aware concerns have been raised with the home and these have been looked into and further communication provided. If you or other family members do have any outstanding concerns you would like to raise with us, please feel free to contact the feedback team feedback@barchester.com. We do hope your mum has settled well into her new home.
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The Review Score of 9.5 (9.470) out of 10 for Barchester Badgeworth Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.470 for Barchester Badgeworth Court Care Home is calculated as follows: ( (238 Excellents x 5) + (111 Goods x 4) + (25 Satisfactorys x 3) + (15 Poors x 2) ) ÷ 389 Ratings = 4.47
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Badgeworth Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jul 2022
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Job Title: General Manager
Joined: 2020
Hello, my name is Rosalynn, and I am the General Manager here at Badgeworth Court Care Home. Welcome to our website!
I joined the team in 2023 after working as the General Manager at one of our sister homes. I am passionate about supporting the elderly through life enrichment and the provision of individualised care.
I am a strong advocate for the provision of dignity in care at all stages of life. I believe we can all learn something new each day and should always strive for excellence in all we do; to keep improving and evolving.
I am always available to discuss the care and best practice we provide here at Badgeworth so please feel free to visit at any time.
Job Title: Deputy Manager
Joined: 2021
Hello, my name is Somi and I am the Deputy Manager at Badgeworth Court. I am passionate about working with the elderly and I am focused on providing the best possible care for them. I am also always happy to listen to and support our families.
Job Title: Community Manager
Joined: 2018
Hello, my name is Smrita, I have been a care assistant at Badgeworth since February 2018. I was promoted to team leader and recently promoted to Community Manager of Selwyn Payne.
I came to the UK with three years of experience as a community healthcare assistant in my country of Nepal. I moved from Nepal in 2010. I really enjoy my job with all of the lovely residents and find the team extremely supportive.
Job Title: Nurse
Joined: 2018
Hello, I am Rinny, started working at Badgeworth Court in 2018 within the De Clare community. I previously worked as a nurse in other care homes for 13 years. I enjoy every part of my job at Badgeworth Court and love being a part of such a caring team. I am married with 2 boys and enjoy singing and painting in my spare time.
Job Title: Registered General Nurse
Joined: 2018
Hello, my name is Cristeta, and I have been a qualified nurse since 1983 in the Philippines. I came to the UK in 2000, and I have worked in various nursing homes and at Gloucester Royal Hospital. I greatly enjoy working at Badgeworth Court, it is a privilege to care for our residents and give them fulfilling lives.
Job Title: Nurse
Joined: 2022
Hello, I am Preem and I started working at Badgeworth Court in 2021, initially as a Care Practitioner, and then as a Registered Nurse. I enjoy every part of my job and love being part of such a caring and family-oriented team.
I am passionate about working with and caring for the elderly, and my focus is on team energy to achieve excellent outcomes.
Job Title: Senior carer
Joined: 2009
Hello, my name is Ranier, but the residents call me Ray, I have worked for Barchester for over 10 years. I am a team leader in our Norwood community. I enjoy training and learning new skills, I have a level 2 qualification in dementia and end of life care. I am a very sociable and friendly person and enjoy making the residents laugh.
Job Title: Administrator
Joined: 2017
Hello, my name is Faye and I am the administrator at Badgeworth Court. I have worked here since 2017, starting as a hostess on our De Clare community, moving to working on reception. Badgeworth Court is a home from home and we are all a family, I love chatting with our residents, it is a joy to come to work everyday!
Job Title: Head Chef
Joined: 2022
Hello, my name is Nicholas, I am the head chef at Badgeworth Court Care Centre. My catering career started in the British Army, working in all areas producing meals for the soldiers. I then worked in hospitality for 38 years all of which have greatly assisted in being able to offer our residents quality, nutritious food.
Being passionate about delivering a first-class standard, is the key to success, catering for residents here at Badgeworth Court.
Job Title: Activities Coordinator
Joined: 2022
Hello, I am Corinne and I am the activities coordinator at Badgeworth Court. I previously worked in finance and wished to broaden my career. I have a diploma in Performing Arts and Business, and I have a background in the entertainment industry. I am committed to providing a broad range of activities and events with a focus on person-centred care.
As a team, we are committed to Barchester's Life Enrichment Programme ensuring we work with mind, body and soul.
Job Title: Admin Assistant
Joined: 2020
Hello, I am Michelle and I am part of the administration team, working on reception here at Badgeworth Court. I have worked in Administration for over 12 years. I have always been impressed by Badgeworth Court and had previously visited some members of my congregation from St Andrews Church in Churchdown who have been residents here.
Job Title: Senior Care Assistant
Joined: 2017
Hello, I am Aga and I have worked at Badgeworth Court since 2017, but have worked in the care sector for 15 years including a private hospital in the Philippines. I am most proud of my achievements with the 1066 project here at Badgeworth and have completed all levels of my advanced dementia training.
In my spare time, I love playing basketball and you will often find me indulging in my other passion, singing, with the residents.