Bay Tree Court Residential Care Home

High Street, Prestbury, Cheltenham GL52 3AU
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9.5 30 Reviews
  • Bay Tree Court Residential Care Home, Cheltenham
Bay Tree Court is a spacious, modern, purpose-built residential home. Located in Prestbury village, it is tucked away from the high street, providing easy access to local amenities plus Cheltenham town centre.

Each of the 59 bedrooms has ensuite facilities; many also have showers and everybody can use the fully accessible bathrooms. The bedrooms are light, airy and well-proportioned; some have Juliette balconies or double doors opening out onto the gardens and courtyard.

There is an enclosed courtyard garden which gives a lovely focal point to the home; in warmer weather it becomes a popular alfresco dining space.

At the heart of the home are spacious communal areas, including two smaller coffee lounges, a library and a conservatory. Residents can always find a quiet nook to enjoy a book or a cosy place meet with family and friends. The home has its own hairdressing salon which is open each week.

The housekeeping and maintenance teams take great pride in keeping the home fresh, clean and safe, while the on-site laundry ensures an efficient and personal service.

Residential care at Bay Tree Court is person-centred, which each resident’s care plan being tailored to their own needs and preferences. Residents are supported by the skilled and compassionate team to be as independent as possible. The team also involve families in planning their loved one’s care.

Bay Tree Court liaises closely with a multi-disciplinary team of external health professionals, including GP surgeries and district nurses.

The team are knowledgeable and skilled in caring for people who live with dementia, and know how to support them to settle into a contented and fulfilled life at Baytree Court.

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Care Provided by Bay Tree Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Fiona Gillon (Registered Manager)
  • Admission Criteria
    • No EMI
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Bay Tree Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,750
    • Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750

  • The above fees are dependent on individual care needs. Please contact our care home for help and advice.


    Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


    Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
  • (these prices are only a guideline, please contact Bay Tree Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site car park


Bay Tree Court Residential Care Home Reviews (30)

Total of 30, showing 1-20
9.5

Bay Tree Court Residential Care Home has a Review Score of 9.5 (9.503) out of 10, based on 11 reviews in the last 2 years. Over all time Bay Tree Court Residential Care Home has 30 reviews.

Overall Experience

  • 17
  • 9
  • 1
  • 2
  • 1

Date Published

30
2
2
10
20

Review from Jo E (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlier this year, it became evident that mum didn't feel confident living alone anymore (at 94) and, as she lived a couple of hours away, we all agreed that we would have to try and find somewhere local where mum could be safe and well cared for.
Mum came to live in Bay Tree Court Residential Care
Home at the end of June, in a lovely room where she was able to bring her own things, and make it cosy. Mum was always commenting on the attention given to cleaning and washing, and was most impressed by having fresh towels every day, as well as the superb standard and variety of the home cooked meals.
Sadly, mum passed away at the end of October.
We would like to thank every single person for the compassion and love they showed Mum. The genuine sympathy we, as a family, have been shown, has been amazing, and has certainly helped us through this process, and reaffirmed to us that Bay Tree Court was the perfect place for mum to spend her final months.
Thank you everyone - you are all wonderful.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Dear Jo, thank you for your kind comments, it was an absolute pleasure to care for your mum and to support you all when needed, take care, Fiona.


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Review from John I (Son of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The thought of my mum going into a care home was tearing me apart. Bay Tree Court Residential Care Home has totally blown me away, from the start the management were so helpful, educational and totally engaged. Nothing was going to be a problem, any questions we had were answered. As for the staff,
I genuinely believe these people have hidden wings. We could not be more impressed. Anything we need is dealt with, the food looks delicious and the entertainment is superb. I thank these people from the bottom of my heart. Mum could not be in a better place, she is so so happy despite Alzheimer's trying to stop her. Many thanks to all.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Thank you for the lovely review, we do all we can to reduce the stress of finding the right home for the resident and their families, I'm so glad it has worked out so well for you all.


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Review from Kate H (Relative of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t get to visit all that often, but I was so pleased to see the care and gentle support given by the staff during the visit. They got down to my relative's level, spoke gently and clearly, were encouraging and supportive, and showed such care and attention; it was wonderfully reassuring to see
such personal care.

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Review from Sue K (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her final six months of life at Bay Tree Court Residential Care Home. They were months filled with laughter and care. The care staff, cleaning staff and management all made this a good time for her and for me. Mum was made welcome right from the start, making the settling-in process an easy
one. Mum's room was always clean and neat and the maintenance staff put up hooks for pictures etc. to make it just right for her arrival.
When Mum was in her final days of life, the home could not have been more caring. They also looked after me as much as Mum while I spent that time by her bedside.

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Review from Karen R (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were concerned as circumstances dictated that a respite stay was required for Mum. As she is 95, very frail and needs constant help, support and direction after a stroke, it was a difficult decision to delegate care especially as she lives with us. On our initial visit to Bay Tree Court we were met
in an enthusiastic, informative and professional manner the home visit to meet Mum was equally accomplished with empathy, kindness and care.
On admittance, Mum was welcomed and a great effort was made to settle her in. The staff were kind and reassuring. The room was well-presented and clean. Good care was apparent at any time of the day, headed by competent senior staff. We were so grateful. On return home, Mum appeared rested and has been doing well. I would not hesitate to book Mum into Bay Tree Court again.

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Review from Lea B (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident here since May 2022. Whilst there were teething difficulties settling him in due to his worsening dementia, the staff at the time and ever since have been absolutely excellent.
They are caring and considerate and work very hard!
The liaison between us and the senior nursing
staff has been very good, as is their care for Dad.
Dad took kindly to a couple of staff members in particular who were absolutely great with him, so that has really helped him settle.
The facilities and food are great, it is after all a purpose built facility so it is very fit for purpose.
The office, manager and reception are accessible, helpful and friendly and always prompt in replying to correspondence, etc.
You can visit anytime you like and we pop in every few days.
Overall, it has taken a huge weight off our minds to know that Dad is safe and well cared for, so thank you everyone!

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Review from James Martyn W (Nephew of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt has received since she was admitted to Baytree Court Care Centre in December 2022 is excellent. In the beginning we were naturally concerned about her welfare and the way she would adapt to her new environment but the staff have been empathetic to her personal needs and we could not
have been more pleased.

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Review from J B (Daughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience comes from a mother who is a resident. On our visits to Mum, we find the staff welcoming and friendly. Mum is well looked after both mentally and physically and all the staff are friendly and empathetic to her changes in mood and Alzheimer-related memory problems. On odd occasions, a
flare-up of a reoccurring fungal skin infection might go noticed for a while which then must be addressed with some haste. Most of her needs are catered for, with the only odd glitch occurring where we need to remind staff of her special requirements. In her case the need to wear a mask connected to a sleep apnoea machine that assists her during the night.
Mum often comments that the food is very good and drinks and snacks are frequently offered to the residents. If Mum becomes distressed or upset during the day the staff contact us and we are able to talk to Mum on the phone to reassure her.

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Review from Shirley K (Daughter of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Baytree court enough.
My mother has been being cared for for the last five years. In my opinion, nothing is too much trouble for the nursing staff, and always very friendly.
The home's cleaning staff do the most excellent job. The food is five-star from what I have seen there is
nothing I wouldn't actually sit and eat myself.

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Review from C J (Daughter of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been very happy and well cared for since going into Bay Tree care centre. I am reassured and happy to leave him in their care as unfortunately I am too far away to visit often. When I do visit I am always impressed with the cleanliness, wonderful food and caring staff.

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Review from D G (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care excellent, support when Mum not well. Plenty of activities on offer.
Kind and caring staff.

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Review from Audrey B (Wife of Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are caring and friendly.
The rooms are a good size.
Nice home-cooked food.
My husband went in for respite.

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Review from J D (Niece of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very good care home with long-standing, hardworking staff. It is well run. There are some issues that are beyond the control of the care home such as visiting rules/isolation/testing etc. Along with other care homes, there have been staff shortages but the existing staff have done their level
best. The activities organiser goes above and beyond t try and keep the residents happy and occupied. I believe the food to be adequate but sometimes not much choice, again this could be due to circumstances beyond the home's control. Overall very good.

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Review from Anita D (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived happily in one of the independent living flats before transitioning to the care home. The care at both facilities was outstanding. I saw staff reassuring residents, giving them a hug if needed when they were unaware that I was in the room watching. As Mum's dementia progressed, carers also
checked in with me from time to time to see how I was feeling. Mum died a few weeks ago and they handled the whole process very sympathetically. I am very confident that Bay Tree made her last few years as happy as possible. There is currently some work going on to finish the refurbishment of the care home which was suspended due to covid - don't let this put you off!

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Review from H G (Husband of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife received kind and considerate care. My family and myself were welcomed to see my wife withing the restrictions laid down by the government as frequently as we requested. During her final days, we were admitted to her room and treated with kindness and generosity by members of staff.

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Review from Geraldine P (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I welcomed the January newsletter as it is a way of keeping in touch in these difficult times with limited visits and memories not so good!! It gives comfort to relatives/friends to know what is happening with our loved ones. Clearly, there is a lot going on to keep them happy and motivated.
My daughter-in-law
and two of my grand-daughters did a window visit with Mum last week, which she loved and it was then posted on social media and went viral! I think her positivism and looks (she'd just had her hair done) are all credit to Bay Tree - thank you all.

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Review from C R (Respite Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a 3-week respite case following a hip operation and have been looked after very well. The carers have been excellent so is the food and the laundry service is of the highest quality.
Everything possible has been done for me with offers of transport to and from the hospital which was
so helpful. I would wish to thank all the staff here at Bay Tree Court for the great work they do here.

Reply from Robert Strzelczyk, Registered Home Manager at Bay Tree Court Residential Care Home

On behalf of the staff at Bay Tree Court, I would like to thank you for your appreciation of the care and service we provided. I will share your comments with staff.


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Review from P M (Son of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were supportive and professional at all times. Property and services are top-notch!

Reply from Robert Strzelczyk, Registered Home Manager at Bay Tree Court Residential Care Home

Thank you very much for taking the time to comment on our service and for rating us so highly. It is always good to receive feedback. We will share your comments with the staff team at Bay Tree Court so that they are aware of your appreciation.


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Review from J L (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bay Tree Court Care Centre has been very good looking after mum and we are very happy with the care. The staff are very friendly and helpful. Nothing is too much trouble for them. She likes the trips out and the activities put on for residents in the home.

Reply from RS, Home Manager at Bay Tree Court Residential Care Home

Thank you for your positive review. We are pleased to know that you are happy with the care we provide to your mother.


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Review from Carol M (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, positive and upbeat staff. Good communication when my mother had falls paramedics always called. High standard of food with a restaurant reservation. Rooms light, bright, airy and kept very clean. Small details impressed me - Birthday Cakes.

Reply from R S, Home Manager at Bay Tree Court Residential Care Home

Thank you very much for your review. We are glad that you and your mother have had such a positive experience at Bay Tree Court. We hope we can continue providing you both with service that meets your mother’s needs.


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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Bay Tree Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Bay Tree Court Residential Care Home is calculated as follows: ( (77 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 126 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.932 Points relating to the number of positive Reviews for Bay Tree Court Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 11 Positive Reviews ÷ 11.8 = 0.932

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Fiona

Fiona Gillon

Job Title: Home Manager

Joined: 2024

Fiona has been Bay Tree Court Home Manager in Prestbury, since March 2024.


In August 2021 Fiona was appointed as the Home Manager of Royal Court Care Home, having been Deputy Manager since 2019.


After Fiona left school she started working in an office, it was her older sister who worked in a care home who encouraged her to change jobs; Fiona found she really enjoyed it and never looked back. After her first couple of roles, Fiona gained a decade of experience at a local care home working her way up to be a Senior Carer. During this time she completed her NVQ level 3 and gained a Diploma in Health & Social Care.


Fiona was promoted to the position of Home trainer, which included training 70 to 80 staff in a wide range of skills as well as being an NVQ assessor and organising student nurse placements. However, this role meant she had a lot less time with the residents so when Fiona saw a Senior Carer role at Royal Court she took the opportunity to change. She became Team Leader after a year or so, became Deputy Manager in 2019 and Home Manager in the summer of 2021.


“It may not appear a glamorous job but that’s nothing… it’s how you’ve made a difference in someone’s day, made someone smile and go home having achieved something.”


Frequently Asked Questions about Bay Tree Court Residential Care Home

What types of Care is Bay Tree Court Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bay Tree Court Residential Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bay Tree Court Residential Care Home have?

There are 59 Single Rooms.

What are the Facilities & Services at Bay Tree Court Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bay Tree Court Residential Care Home to the centre of Cheltenham?

1.6 mile(s) as the crow flies, distance by road may be significantly further.