Bay Tree Court Residential Care Home

High Street, Prestbury, Cheltenham GL52 3AU
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9.5 30 Reviews
  • Bay Tree Court Residential Care Home, Cheltenham
Bay Tree Court is a spacious, modern, purpose-built residential home. Located in Prestbury village, it is tucked away from the high street, providing easy access to local amenities plus Cheltenham town centre.

Each of the 59 bedrooms has ensuite facilities; many also have showers and everybody can use the fully accessible bathrooms. The bedrooms are light, airy and well-proportioned; some have Juliette balconies or double doors opening out onto the gardens and courtyard.

There is an enclosed courtyard garden which gives a lovely focal point to the home; in warmer weather it becomes a popular alfresco dining space.

At the heart of the home are spacious communal areas, including two smaller coffee lounges, a library and a conservatory. Residents can always find a quiet nook to enjoy a book or a cosy place meet with family and friends. The home has its own hairdressing salon which is open each week.

The housekeeping and maintenance teams take great pride in keeping the home fresh, clean and safe, while the on-site laundry ensures an efficient and personal service.

Residential care at Bay Tree Court is person-centred, which each resident’s care plan being tailored to their own needs and preferences. Residents are supported by the skilled and compassionate team to be as independent as possible. The team also involve families in planning their loved one’s care.

Bay Tree Court liaises closely with a multi-disciplinary team of external health professionals, including GP surgeries and district nurses.

The team are knowledgeable and skilled in caring for people who live with dementia, and know how to support them to settle into a contented and fulfilled life at Baytree Court.

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Care Provided by Bay Tree Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Fiona Gillon (Registered Manager)
  • Admission Criteria
    • No EMI
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Bay Tree Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,750
    • Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750

  • The above fees are dependent on individual care needs. Please contact our care home for help and advice.


    Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


    Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
  • (these prices are only a guideline, please contact Bay Tree Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site car park


Bay Tree Court Residential Care Home Reviews (30)

Total of 30, showing 21-30
9.5

Bay Tree Court Residential Care Home has a Review Score of 9.5 (9.503) out of 10, based on 11 reviews in the last 2 years. Over all time Bay Tree Court Residential Care Home has 30 reviews.

Overall Experience

  • 17
  • 9
  • 1
  • 2
  • 1

Date Published

30
2
2
10
20

Review from Barbara O (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first visit to my last, the staff were, in my opinion, polite, helpful, compassionate and understanding. The facilities were comfortable and well thought out. All in all, everything was up to my expectations.

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Review from C J (Regular Volunteer) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Bay Tree court to play the piano for the residents, and have been back several times over the last few months.
The home is very clean and the staff are lovely, not only to me but to the residents, always treating them with respect.
The standard of care seems high with carers coming quickly
to help with the residents and bringing them lots of cups of tea.
My grandmother was in care in another county, and I wish she could have been here as the care is better than the care she received!

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Review from Elizabeth B (Daughter of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bay Tree for over a year now. I cannot speak too highly of the staff and management who have come to understand my mum's complex needs so well. They recognise that her needs are not only physical and mental (she has dementia) but also emotional. When she presents challenging behaviour
they diffuse the situation with patience and humour. When she is in pain, they have acted as quickly as possible to alleviate it. When she's distressed they give her the hugs and kisses she needs to calm her. Recently she had to go into hospital. When she returned, the staff were genuinely delighted to see her back. While no home can ever be like 'real' home, for my mum this is the nearest you can get.

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Review from I H (Daughter of Resident) published on 10 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our mother lived here for just over 3 years as a care resident.
For the first 2 and half years she was well cared for and was settled and we were very happy with the quality of care she received.
In the last year since it has gone downhill.
Whilst individual staff continued to be amazingly caring,
the general level of care diminished. We have rated Staff as 'Poor', due to staff ratio and their availability, not due to their caring attitude.
We met with the Manager to raise our concerns that she was not being helped up in the mornings and was at risk of a fall.
We were concerned at the sudden closure of the nursing floor.
When I asked my mother why she was getting up on her own she said there were not enough staff or they were too busy to help.
This is not acceptable when paying a thousand a week to be cared for.


No, we would not recommend this home at all.


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Review from Jacqueline S (Daughter of Resident) published on 3 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother had been a resident of Baytree Court for the last six years.
I received a letter in June giving my family just one months notice to rehome my mother ....who is very very frail and easily upset and anxious.
The letter was written in a very detached and hostile manner.
We were promised help
with moving her by management. This never materialised.....
We all felt extremely upset and let down by the powers that be at Baytree Court.
There was no communication from the management to the staff at all.
This was pointed out by the staff on many occasions.
The staff...especially on the residential floor were angels.
They are fighting a losing battle unless something changes.

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Review from Michael G (Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

When I first arrived at Bay Tree court, I was favourably impressed. The care seemed excellent and a nurse was on hand to back up the carers. However a week after arriving the nurse noticed that all was not well. I appeared weak and she immediately called a doctor who sent me straight to hospital - diagnosis,
pneumonia.
I stayed five weeks and then returned to Bay Tree court where I been assured there would be physios to help with my recovery. Unfortunately I found this was not true and also the nurses were gradually dismissed. I was advised to find another home which could give me adequate nursing care.

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Review from Jill W (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum has been at Bay Tree Court for over 6 years. We chose it because it had residential care and also a nursing floor so we fully expected mum to have a home for the rest of her life. In mid April we received a letter giving her one months notice to quit. Bay Tree Court had decided that they were
unable to get sufficient nursing staff to adequately care for patients on the nursing floor. The letter was a dreadful shock- no prior notification and the wording was insensitive and brutal. One months notice to re home an 88 yrs old, bedridden resident with Alzheimer's. The manager said she would help with L authority suggestions of where to look for a home this did not materialise.

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Review from Elizabeth B (Daughter of Resident) published on 24 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed in several Care Homes in this area for short periods but she couldn't get on with any of them. Bay Tree has been totally different. She settled almost instantly. She likes the staff (and my mum has very high standards) and the warm, caring and considerate way they treat her. The staff
are constantly patient. She likes her light and spacious room and how the en-suite is always kept immaculately clean. She enjoys the tasty food and how the staff are more than willing to accommodate her passion for fresh fruit. When the weather is good a member of staff takes her around the garden - something she loves, even though she can see little. Mum has now accepted that this is the place for her to live long-term - somewhere where she feels safe and secure and cared for. The place is a God-send for her.

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Review from B D-K (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Bay Tree Court Care Centre since January 2015 on the residential floor. For her age (90 on admission) she was still fairly active and in sound mind. She was able to join in many of the activities on offer.
Over the last few months she has become more frail and often gets muddled
and confused. Throughout mums stay she has received excellent care which is delivered by the staff with patience and calmness. The whole atmosphere of the home is relaxed and friendly. A great effort was made to make Christmas a special event when I joined mum for Christmas lunch. The food is of excellent quality and service very professional. Thank you to all staff.

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Review from Valerie A (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been happy at Bay Tree Court unfortunately after a few months of arriving her health deteriorated and she not been so involved with activities and outings. The staff are kind, patient and caring. My sister and I recently attended a reception to meet the new manager and came away having
no idea of who she was as no introduction was made! I think the rooms are rather dull and could do with some fresh decoration.

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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Bay Tree Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Bay Tree Court Residential Care Home is calculated as follows: ( (77 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 126 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.932 Points relating to the number of positive Reviews for Bay Tree Court Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 11 Positive Reviews ÷ 11.8 = 0.932

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Fiona

Fiona Gillon

Job Title: Home Manager

Joined: 2024

Fiona has been Bay Tree Court Home Manager in Prestbury, since March 2024.


In August 2021 Fiona was appointed as the Home Manager of Royal Court Care Home, having been Deputy Manager since 2019.


After Fiona left school she started working in an office, it was her older sister who worked in a care home who encouraged her to change jobs; Fiona found she really enjoyed it and never looked back. After her first couple of roles, Fiona gained a decade of experience at a local care home working her way up to be a Senior Carer. During this time she completed her NVQ level 3 and gained a Diploma in Health & Social Care.


Fiona was promoted to the position of Home trainer, which included training 70 to 80 staff in a wide range of skills as well as being an NVQ assessor and organising student nurse placements. However, this role meant she had a lot less time with the residents so when Fiona saw a Senior Carer role at Royal Court she took the opportunity to change. She became Team Leader after a year or so, became Deputy Manager in 2019 and Home Manager in the summer of 2021.


“It may not appear a glamorous job but that’s nothing… it’s how you’ve made a difference in someone’s day, made someone smile and go home having achieved something.”