Brunswick House Nursing Home

119 Reservoir Road, Gloucester GL4 6SX
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9.9 52 Reviews
  • Brunswick House Nursing Home, Gloucester
Brunswick House Nursing Home is a beautiful mock Tudor house built in the 1940s and is situated next to Robinswood Hill Country Park.

The traditional house has spacious bedrooms, many of which have en-suite facilities, as well as three comfortable lounges and a conservatory. In the summer months, the central courtyard area and ample lawn space are enjoyed regularly by the residents and their relatives.

Residents are encouraged to participate in a variety of activities which take place on a daily basis, or they can take a day trip to a local area of interest with members of staff.

All meals provided at Brunswick House are freshly prepared by an in-house cook, who creates varied and balanced dishes to accommodate dietary requirements and each resident’s needs.

The home provides a range of care services including: residential, dementia, day care, respite care, nursing care, palliative or end-of-life care.

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Care Provided by Brunswick House Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Shaw (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Last Refurbishment: 2017

Funding & Fees Guide for Brunswick House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,300 – £1,500
    • Self-Funded Nursing Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,500
  • (these prices are only a guideline, please contact Brunswick House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brunswick House Nursing Home Reviews (52)

Total of 52, showing 1-20
9.9

Brunswick House Nursing Home has a Review Score of 9.9 (9.878) out of 10, based on 17 reviews in the last 2 years. Over all time Brunswick House Nursing Home has 52 reviews.

Overall Experience

  • 40
  • 9
  • 2
  • 0
  • 1

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Review from Sandra B (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff team and manager were very helpful, caring and supportive to my Dad and our family at a very difficult time. Their respect for our needs on Dad's final day was exemplary, ensuring peace and tranquility for all of our family. Thank you all so very much for caring for Dad and us and for
joining us at his funeral too.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for your very kind words. I will be passing them on to all staff. It was an honor and a privilege to take care of your dad and your family. When you're ready please feel free to pop in for tea and cake.


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Review from Steve H (Son of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have got a better care home for my mother. The staff was so caring and loving, it was like it was their mother. They could not do enough for my mum. The room was lovely my mother was very fussy about her food, but she said the food was lovely. I dreaded putting my mum in a home as she never
wanted to leave her house and never go into a care home. She came out of hospital and we put her in Brunswick house and she loved it there. She has now died but I know the last 6 months of her life were made infinitely better being in this care home. Thank you to all the staff.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for your amazing review. We are so happy that your mum found peace and comfort while in the care of Brunswick House Nursing Home. I will be passing on your review to all the staff. As their manager am very proud to lead such an amazing team.


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Review from K B (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed emergency care, following a discharge from hospital. We really needed to find a safe place for my mum to recover from a major operation and Brunswick House Nursing Home provided this support.
The nurses were really proactive in her care, arranging blood tests and pain relief, the carers
were very kind, the management team was very supportive and the food was fantastic. Thank you.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for your kind review. I will be passing on your comments to the staff. We were very happy to support you and your mum through what was a difficult time. Kindest regards, Karen.


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Review from Alan H (Nephew of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 85-year-old aunt, who suffered a stroke two years ago, has been living at Brunswick House for the past 18 months, and I couldn't be happier with the care. The staff at Brunswick House can be truly exceptional. They're always friendly, compassionate, and attentive. The nursing team have been incredibly
skilled and patient. The management is also top-notch. They have created a positive and supportive environment for staff, residents and their families. I have witnessed first-hand the management's support for all. There is a real sense of community that exists among the residents. My aunt enjoys the interaction with the care team from nurses to the cleaning and catering teams. Overall, I can't speak highly enough about Brunswick House. It's a wonderful place where my aunt feels safe, loved, and cared for. If u need a caring and supportive environment for an elderly loved one, I wholeheartedly recommend Brunswick House.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for your very kind review. I will be sure to pass on your review to all the team. Very Best Wishes


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Review from M W (Grandson of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brunswick House is a wonderful nursing home. The manager leads by example, she models a caring and professional attitude that filters down to all staff who display compassion, respect and offer wonderful care.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for your very kind review. I will be sure to pass your review to all the team. Best wishes, Karen.


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Review from D E (Wife of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brunswick House was complete heaven for my husband in the last stages of his life with dementia. He was included in all activities each day. I couldn't ask for better care. The manager and all the staff were wonderful and worked as a team, sharing all aspects of his care with me. Nothing was too much
trouble. I felt included in their family like all the other residents.
I still go back and visit even though it's over 12 months ago.
I would put my name down to go there if I could!

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you so much for your very kind comments, they will be shared with all the staff. Here at Brunswick House, we are family not only residents and staff but resident families too. I am glad you felt the Brunswick arms around you in such a distressing time. We look forward to your next visit.


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Review from R H (Son of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was transferred early morning to Brunswick House Nursing Home from hospital. The staff were fantastic at settling Mother to her new accommodation, they made her feel safe and less stressed.
All of the staff took the time to introduce themselves to Mother and also to find out about us, her family.
They explained the workings of the home and took time to understand Mother's needs. The priest came and introduced himself to Mother and they said a prayer together. You could see the stress and anxiety lift from Mother's face. I left feeling confident that the staff would keep Mother safe and make her stay at Brunswick a happy one. Thank you to the team at Brunswick House.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you so much for your review. I will be passing on your kind words to all of the team at Brunswick House. We are so glad that your mum and your family have confidence in the team and feel welcomed. Very best wishes, Karen.


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Review from Michelle A (Daughter-in-law of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I cannot thank all the staff and managers enough for the welcome you gave us and my mother-in-law who is now a resident at Brunswick House.
Nothing has been too much trouble from picking a room to labelling Mum's clothes.
It has been a long and hard journey for us as a family to get
where we are today and you all made this last step so easy.
Everyone has been very kind and friendly.
Massive thank you.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for taking the time to review our home. I will be passing on your kind comments and thank you to all our staff members. Welcome to the Brunswick family.


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Review from Peter D (Son of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was 97 years old and in the later stages of dementia. The staff and nursing care were very good with many going above and beyond to help maintain her with great dignity. The room was beautiful and maintained daily. The food was plentiful and well-cooked. The nursing care in her final days
was determined and caring. The you; you all did a wonderful job.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you so much for taking the time to review Brunswick House Nursing Home. Your kind words have been alot to both myself and all the staff. We all wish you well for the future. Very best wishes to the whole team.


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Review from J M (Niece of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brunswick House Nursing Home is an absolutely beautiful, lovely home, the staff are just so amazing, nothing is too much trouble for them and the care they give is outstanding. The manager is so loving and caring and nothing is ever too much trouble for her, you always see her work the floor alongside
her care staff. This home gives 200 per cent to their residents and their families, this is why my family chose for my aunt to spend her final months there. I would highly recommend this nursing home 200 per cent.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for your kind review, it means a lot to myself and all the staff to receive such amazing feedback. We wish you well for the future. Kindest regards, Karen.


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Review from Liz S (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are welcoming, polite and helpful. Nothing is too much trouble and any query is sorted instantly. Mum's room is always clean and smell-free. Mum is always happy with all the food and drinks she is given, and says "they look after me so well here". She wears clean clothes every day, and her
hair is washed weekly. She now accepts the personal care and toileting she needs on a daily basis. It's just so homely. Thank you so much for all your care!

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for reviewing our home. I am proud to lead such a great team. I will be passing on your kind comments to all my staff. Thank you for your continued support. Kindest regards.


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Review from Robert S (Son of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent, typified by this meeting with family of residents being asked for what they like and dislike about the home.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for taking the time to review Brunswick House Nursing Home. We really appreciate your kind words. I will be passing these on to all our staff. We aim to improve our service to both residents and family members your feedback is valuable.
Kindest regards,
Registered Home Manager.


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Review from Mike P (Brother-in-law of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brunswick House Nursing Home has been my sister-in-law's home for three years now. Staff and managers have been very friendly and looked after her well.
She will soon be celebrating her 94th birthday with the other guests at this home.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for taking the time to review our Nursing Home. Your kind rating and comments will be passed on to all staff whom I am sure will appreciate your kind words.
Wishing you a very Happy New Year.


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Review from J T (Friend of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found staff helpful, respectful and caring.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for taking the time to review Brunswick House Nursing Home. We really appreciate your kind words. I will be passing on your kind words to all our staff.
We at Brunswick House wish you a Happy New year.


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Review from S S (Daughter of Resident) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived here for several months. This home is well managed with great staff who go above and beyond to make residents (and visitors) feel welcomed and comfortable. They hold regular events e.g singing sessions, music quizzes and the latest event the Christmas fayre was well supported. This is
a great home with exceptional staff. Thank you for all you do.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you for taking the time to review our service.
Thank you for your kind words, your comments and rating mean a lot to all our staff and management.
I will certainly be passing your comments on.
Kindest regards,
Manager-RGN


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Review from Bernadette H (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Brunswick House Nursing Home for two weeks of respite care. The home itself was light, airy and very pleasant. Not dark and dingy. The thing that made this home special was the staff. All were so helpful, kind, approachable, professional and cheerful. The place was spotlessly clean. The
meals were homemade and looked delicious. I have past experience of other care homes - this one was far superior. Thank you to all.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you so much for your kind review.
I will be sure to pass on your comments to the whole team. As a manager, I could not wish or hope for better. Knowing our home and team stand out makes me a very proud manager.
Kindest regards.


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Review from Arthur L (Husband of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is currently in Brunswick House, Reservoir Road Gloucester, and the service we receive from all staff there is absolutely first class at all times. Nothing seems too much trouble for any of them at any time. I'd recommend this home to everyone. Enjoy.

Reply from Karen Shaw, Manager at Brunswick House Nursing Home

Thank you so much for taking the time to review our service.
We are very pleased that you are happy with all aspects of the care given to your wife.
I will certainly be passing your very kind comments to our dedicated team.


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Review from M Y (Wife of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak more highly of the treatment in Brunswick House Nursing Home. We were treated so well from day one. My husband was given the best treatment ever.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you so much for taking the time to review our service. We are all so pleased that you were happy with the quality of treatment you, your family and your husband received. I will pass on your kind words to our dedicated care team. Thank you again for your lovely feedback.


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Review from Y A (Sister of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good, well-run care home for advanced dementia. My brother came to this home after a 6-month hospital stay. He stayed for 4 months. He was very well cared for and, for the most part, enjoyed his time there, especially the friendly, kind and caring staff. However, social services felt he was too young
(78) for this environment as there was little motivation to get him up and dressed every day. He mostly just lay in bed, lacking stimulation.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you for taking the time to review our service. I'm so glad that your brother enjoyed his time with us for the most part. Although we do support those with dementia, we are not an advanced dementia home so I am sorry if that is how we have been portrayed. Our activities team do visit those in their rooms and offer activities, but we understand that not everyone wishes to participate in this part of the service, be it not their preferred activity. Again, I really appreciate the time you have taken to provide us with this feedback so that we can improve our service. I will pass on your kind words and comments to the team.


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Review from L B (Resident) assisted by family/friend published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy sitting in the conservatory, having had a roast lunch and apple crumble and custard. Fives stars, it was delicious. Everyone there is so kind and I feel part of the community. I only moved here in February and am very pleased I've been accepted and everything's worked out well. I am
pleased and happy to be here.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you so much for taking the time to review our service. We are so pleased that you are happy and content with us. I will pass on your lovely comments to our dedicated staff team.


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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Brunswick House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Brunswick House Nursing Home is calculated as follows: ( (175 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 197 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brunswick House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Karen

Karen Shaw

Job Title: Manager

Joined: 2021

Karen is our manager, she started as a clinical lead in September 2021 and was appointed as a manager in January 2023.


Karen is a highly dedicated and experienced healthcare professional who is proud to be serving as the manager of Brunswick House Nursing Home. With over three decades of experience in the field, she has developed a deep understanding of the importance of providing the best possible care for residents. Karen is a qualified nurse and is committed to promoting the highest standards of care at Brunswick House.


Outside of work, Karen is a family-oriented person who lives in Gloucester with her husband. She has three children and four grandchildren, and in her free time, she enjoys spending quality time with her loved ones, as well as indulging in her hobbies of baking and needlework.


Frequently Asked Questions about Brunswick House Nursing Home

What types of Care is Brunswick House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brunswick House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Brunswick House Nursing Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Brunswick House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brunswick House Nursing Home to the centre of Gloucester?

1.8 mile(s) as the crow flies, distance by road may be significantly further.