Brunswick House Nursing Home

119 Reservoir Road, Gloucester GL4 6SX
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9.9 52 Reviews
  • Brunswick House Nursing Home, Gloucester
Brunswick House Nursing Home is a beautiful mock Tudor house built in the 1940s and is situated next to Robinswood Hill Country Park.

The traditional house has spacious bedrooms, many of which have en-suite facilities, as well as three comfortable lounges and a conservatory. In the summer months, the central courtyard area and ample lawn space are enjoyed regularly by the residents and their relatives.

Residents are encouraged to participate in a variety of activities which take place on a daily basis, or they can take a day trip to a local area of interest with members of staff.

All meals provided at Brunswick House are freshly prepared by an in-house cook, who creates varied and balanced dishes to accommodate dietary requirements and each resident’s needs.

The home provides a range of care services including: residential, dementia, day care, respite care, nursing care, palliative or end-of-life care.

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Care Provided by Brunswick House Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Shaw (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Last Refurbishment: 2017

Funding & Fees Guide for Brunswick House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,300 – £1,500
    • Self-Funded Nursing Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,500
  • (these prices are only a guideline, please contact Brunswick House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brunswick House Nursing Home Reviews (52)

Total of 52, showing 21-40
9.9

Brunswick House Nursing Home has a Review Score of 9.9 (9.878) out of 10, based on 17 reviews in the last 2 years. Over all time Brunswick House Nursing Home has 52 reviews.

Overall Experience

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Review from Tahera M (Daughter of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Brunswick House Nursing Home after a bad experience at another home. The difference between the two homes is how welcoming the staff are here, from the moment the door is answered and also when the telephone is answered. Mum has not mentioned once about wanting to go home. She has
settled in well in a lovely big room, allowing us to make it personal with items of furniture, pictures and ornaments. Her personal and dietary needs are met. There's socialising in the lovely lounge and we have the option of spending time with her in the lovely garden or in her bedroom. I cannot thank the staff enough for the care given to Mum. I don't feel l need to apologise for asking about Mum, the staff are always happy to talk to me and with me and Mum and listen to us. So, thank you, for allowing me to be a daughter and you, her carers.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you so much for taking the time to review Brunswick House. We are so pleased that Mum is happy and that we have been successful in giving family relief! It is our privilege to support Mum. I will pass on your lovely feedback to the team. Again, thank you for your kind words.


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Review from M B (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for a few weeks' respite which was sadly cut short due to having to go into hospital. The care she received by staff at Brunswick House in those eleven days was first class and my mum was very happy, far happier than even I expected. The manager and clinical lead were exceptional and
have been in constant contact during my mum’s hospitalisation. I really hope that my mum will be able to return to Brunswick House after a period of rehabilitation, as there is nowhere else that I would consider, after observing such exemplary care. Thank you all so much.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you for your lovely review. We are very happy that we have met your expectations and cannot wait to welcome Mum back home. I will pass on your kind words and feedback to our dedicated staff team. Thank you again for taking the time to provide your thoughts and feelings on our service!


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Review from A F (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been amazing, helpful, friendly and always showed great compassion. They have gone over and above their daily duties to ensure that our mother was always comfortable and taken care of during the time she has been a resident. Nothing was too much trouble and they also took care of
us when visiting Mum and always kept us informed as and when needed with regards to Mum's situation. Would highly recommend.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you so much for your wonderful review. We are thrilled that we have exceeded your expectations, and that we have succeeded in helping families feel cared for also. I will pass your feedback on to our dedicated staff team. Thank you again for taking the time to provide your feedback.


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Review from E D (Daughter of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so friendly. The manager and the clinical lead, have been absolutely wonderful and nothing is too much bother! Would highly recommend this small and friendly nursing home. My mum is very content here.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you so much for taking the time to write this lovely review. We are very pleased to know that you are happy with the support provided to Mum and your family. It is always our absolute pleasure. I will pass on your kind comments to our dedicated team. Thank you again for your wonderful feedback!


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Review from Liz L (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management are very pleasant. My issue with the food is mum only likes basic food. She has never eaten lasagne, chilli, curry or anything like that. I think this should be taken into account. Apart from that and a couple of other little things, I am really satisfied with Mum's welfare.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you for taking the time to review our service. I will pass on your comments to our dedicated team. We give a minimum of two options per meal but off-menu items can be requested at any point, however, I will have a discussion with our kitchen team so that a further review of the menu can take place. We strive to provide outstanding care and support, so ideas for improvements are always appreciated. Again, thank you so much for your feedback!


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Review from S R (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in residence at Brunswick House since November 202. She is happy, safe and very well looked after. The staff are very friendly and always happy to help. My mum really enjoys all the activities she joins in with.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you so much for taking the time to provide your feedback! We are all so pleased that you feel Mum is being well looked after, and that we are making a difference. I will pass on your kind comments to our dedicated team.


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Review from Catherine W (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and my brother have both been at Brunswick House Nursing Home since early Covid-19. They are both settled and as a daughter and sister, I appreciate all the staff's hard work, professionalism and support to them and us as a family.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you so much for your feedback and for taking the time to complete this review. We pride ourselves on family orientated care, and we are so glad to be meeting your expectations. I will pass on your kind comments to the dedicated team here at Brunswick House Nursing Home. Thank you again!


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Review from David H (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were made welcome from the moment they moved in, initially in a double room where they could be together. Sadly, my father died ten days after arrival. My mother remained in their care.
Brunswick House should be acknowledged for all the hard work and individual care given to each resident.
The entire staff were caring, considerate and kind. The sometimes, spontaneous evidence of the care, was taking a selected group of residents to Gloucester Cathedral for a carol concert. My mother who had been close to the church all her life, derived much pleasure from this. The manager will move heaven and earth to accommodate the needs of the entire family, went out of her way to keep us informed and involved with sensitivity and respect. The clinical lead who was with my mother at the end of her life, showed care and compassion, which made it easier not being there in my mother’s last moments. I have absolutely no qualms in recommending Brunswick House and the entire staff.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you, David, for taking the time to write this wonderful review of our home. As you know, we love all of our residents and we are all so pleased that you felt that. It is a privilege to have been a part of your parents' lives and yours. I will pass on your kind comments to the dedicated team. Thank you again, for your feedback.


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Review from J K (Daughter-in-law of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Has seen as we walked in the front door at Brunswick House Nursing Home, we felt comfortable and welcome. The staff are so friendly and always smile when they see you even though they are busy. When visiting at meal times the food is amazing and if he doesn't like his meal they will make him something
he wants. The manageress is lovely and always comes and chats with you. All the staff are amazing.

Reply from Rachael White, Registered Manager at Brunswick House Nursing Home

Thank you for taking the time to write this wonderful review! We are all so pleased that you have been made to feel welcome and at home with us. I will pass on your kind comments to our dedicated staff team. Thank you again!


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Review from James B (Grandson of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Nan stayed at Brunswick for a number of years, over those years she made friends with fellow residents but also the nurses and carers. Over the course of those years, I witnessed some exceptional care from the carers and some of the nurses there. We as a family feel Brunswick let us down when we
needed them to listen to us the most. When my Nan fell unwell it was us that noticed this before some of the nurses and it was us that had to ask for a doctor to see her. We feel as a family we were listened to or given the level of respect that we deserved at an already difficult time. This however only reflects on a few individuals as the majority of the workers in particular the carers was fantastic! In fact, most of the carers work very hard to keep the residents happy. We feel Brunswick could benefit from more staff, and we feel the carers, in particular, are the ones keeping this nursing home in general good shape. Improvements need to be made with management and some of the nurses.

Reply from Rachael White, Manager at Brunswick House Nursing Home

Thank you for taking the time to review our service. I am sorry to hear that you did not have an entirely positive experience. We have made changes in the areas you have highlighted as needing improvements, and it is our hope that these changes will result in expectations being exceeded. I will pass on your comments to the team and again thank you for your feedback.


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Review from P P (Respite Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my 4-day residential care. No problems with staff at Brunswick House always very helpful. Thank you

Reply from Rachael White, Manager at Brunswick House Nursing Home

Thank you for taking the time to review our service. We are so glad to hear that you enjoyed your short stay with us! I will pass on your kind words to the dedicated staff team.


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Review from Tricia M (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was sent here after a long hospital stay for assessment. The staff from the start were helpful, friendly and nothing was too much trouble. When the time came for dad to slip away, the support from staff and management was exceptional. I am so glad dad was sent here for his end-of-life care,
I felt comfortable and confident after each visit that he was being cared for very well. The building is light and clean with none of that horrible smell some nursing homes can have. The room my father was in was clean, light and airy. To all the staff and management at Brunswick, you know who you are, thank you from the bottom of my heart for your support, care and attention you gave my father (I know he wasn't easy at times) and the time and support you gave me at each visit and on that last day, I will be forever grateful. On another note, the homemade apple pies and cupcakes were divine thank you!

Reply from Rachael White, Manager at Brunswick House Nursing Home

Thank you so much for your kind review and for taking the time to complete it, Tricia. We were all so fond of your father and your family. I will let the dedicated staff team know about your wonderful review.


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Review from Patrick K (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall an acceptable experience, the staff are normally very helpful and Mum often comments on how well treated she is.
Mum definitely enjoys the food and the generous flow of hot drinks.
The place is always notably clean and tidy.

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Review from Chris B (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 100-years-old and hoped to stay always in her own home, so we were a little worried when it no longer became possible, and she moved into Brunswick House. She has, however, been very happy and settled and looks on Brunswick House as a lovely place where she is well cared for, where she
loves the staff and enjoys the company of other residents. As a family, we are happy to see how settled any receiving the best care, food and attention. We are extremely grateful to all the staff at Brunswick House who have made this home for her.

Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you very much for your kind words, and so very pleased to hear of your excellent experience at Brunswick House and for taking the time to give a positive review. I will pass this on to the dedicated team here at Brunswick House.


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Review from Debbie G (Next of Kin) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact to our final goodbye, all the staff at Brunswick House were professional, helpful, courteous and nothing was ever too much trouble. Our loved one was very reluctant to go into care, however, it didn't take him long to settle and feel safe, secure and at ease. He was always
treated with respect and dignity by everyone who played a role in his care. As a family during the last stages of his life, the staff were incredibly sensitive to his and our needs and went out of their way to support us all.

Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you very much for your kind words, and so very pleased to hear of your excellent experience at Brunswick House and taking the time to give a positive review. I will pass this on to the dedicated team here at Brunswick House.


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Review from S W (Wife of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into this home for 2 weeks respite. During his stay he got a bad UTI and rapid response came several times to support him. He finally stayed for three and a half weeks. He always said the food was very good and the staff very kind. I phoned regularly and always felt the staff cared,
were friendly and very supportive. I visited once due to the pandemic and it felt very safe and secure.

Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you very much for your kind words, and so very pleased to hear of your excellent experience at Brunswick House and taking the time to give a positive review. I will pass this on to the dedicated team here at Brunswick House.


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Review from L G (Daughter-in-law of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brunswick House really tried their best for my mum. They tried so hard to find food that Mum might be able to eat and were very caring towards her. Friendly and sincere staff, very understanding and accommodating, especially at difficult times with the lockdown rules.

Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you very much for your kind words, and so very pleased to hear of your excellent experience at Brunswick House and taking the time to give a positive review. I will pass this on to the dedicated team here at Brunswick House.


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Review from Julie T (Niece of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were friendly and welcoming. I felt my aunt was being cared for in a warm and caring environment. Her room was nice and cosy.
Covid-19 has been challenging everywhere, I felt they took their responsibilities to making everyone safe seriously.

Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you very much for your kind words, and so very pleased to hear of your excellent experience at Brunswick House and taking time to give a positive review. I will pass this on to the dedicated team here at Brunswick House.


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Review from V M (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of last December (2019) when my mother was admitted, the staff have been extremely friendly, helpful and caring. It was a shock for it to come to this, but smooth transition helped. During the trying times of COVID-19, the home has done its utmost to keep us informed, updated and involved.
It has been wonderful when it's such a distressing time.

Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you for your kind words, regarding the dedicated Staff at Brunswick House.


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Review from Susan W (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very difficult time with COVID-19 to deal with and I think the home is being challenged in many ways. I would like to thank all the staff for all their hard work and commitment during this stressful time. My only concern is lack of communication but understand this is due to staff shortage and being
stretched to their limits.

Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you for your kind words , we are all working hard keeping our residents safe.. You can contact at anytime for updates, face to face calls .


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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Brunswick House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Brunswick House Nursing Home is calculated as follows: ( (175 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 197 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brunswick House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Karen

Karen Shaw

Job Title: Manager

Joined: 2021

Karen is our manager, she started as a clinical lead in September 2021 and was appointed as a manager in January 2023.


Karen is a highly dedicated and experienced healthcare professional who is proud to be serving as the manager of Brunswick House Nursing Home. With over three decades of experience in the field, she has developed a deep understanding of the importance of providing the best possible care for residents. Karen is a qualified nurse and is committed to promoting the highest standards of care at Brunswick House.


Outside of work, Karen is a family-oriented person who lives in Gloucester with her husband. She has three children and four grandchildren, and in her free time, she enjoys spending quality time with her loved ones, as well as indulging in her hobbies of baking and needlework.