Castleford House

Castleford Gardens, Tutshill, Chepstow NP16 7LF
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9.6 100 Reviews
  • Castleford House, Chepstow
Castleford House nursing home is an attractive Victorian building, set in an idyllic location, near Chepstow. The interior boasts large rooms, high ceilings, massive fireplaces, all lovingly and sympathetically refurbished.

Castleford House offers stylish and comfortable accommodation for residents. There's a mixture of single and double rooms and the majority are ensuite, with a terrace or views onto gardens. Inside the house, residents enjoy bright and airy lounges as well as a smaller sitting room/library for quiet reading.

A rich schedule of organised activities gives residents the opportunity to participate in favourite pastimes, learn new skills, venture outdoors and keep their minds and bodies fit and alert.

There is a passenger lift and all areas are accessible for wheel-chairs. The gardens are available to residents and visitors at all times and offer views over the Wye Valley.

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Care Provided by Castleford House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tracy Slim (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Castleford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £2,250
    • Self-Funded Residential Dementia Care £1,300 – £2,250
    • Self-Funded Nursing Care £1,400 – £2,250
    • Self-Funded Nursing Dementia Care £1,500 – £2,250
    • RESPITE Self-Funded Residential Care £1,300 – £2,250
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £2,250
    • RESPITE Self-Funded Nursing Care £1,400 – £2,250
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £2,250

  • Please note that all fees are provided on a "cost of care" basis, with the cost of the room added on. Management cannot give an accurate cost without first assessing the person.


    Fees provided exclude supplements such as hairdressing, chiropody, reflexology, mobility specialist and other items (these can be discussed prior to admission).
  • (these prices are only a guideline, please contact Castleford House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Castleford House Reviews (100)

Total of 100, showing 1-20
9.6

Castleford House has a Review Score of 9.6 (9.567) out of 10, based on 19 reviews in the last 2 years. Over all time Castleford House has 100 reviews.

Overall Experience

  • 78
  • 19
  • 2
  • 1
  • 0

Date Published

100
6
13
19
81

Review from K H (Daughter of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in Castleford House 4 months ago and I've been very pleased with the excellent care she's received. I live nearby, so already knew that Castleford was highly regarded, but it's lovely to see it in practice. My mum has advanced dementia but is still mobile, but this is not a problem at
Castleford and it's good to see residents being allowed the freedom and dignity to move as they please around the main living rooms. Everytime I've called in to see my mum I've seen staff treat all residents with kindness and respect. Communication between the home and me is very good - they ring with any medical concerns and we have an essigned member of staff for my mum's overall care.

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Review from Sally G (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant place to visit our mum - staff are always polite and welcoming each visit. My mum always has a smile on her face. Castleford House was the best place when faced with the traumatic decision - it really feels like a home from home.

Reply from Tracy Slim, Manager at Castleford House

Thank you for your kind words and I will pass this on to the staff. The staff are so kind and caring and always go the extra mile to support all of our lovely residents.


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Review from Mark B (Son of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Castleford for 4 and half years and I visit most days. It is really really hard to see mum face her challenges and there has been a few hiccups along the way.
Nevertheless, I take comfort from the face that mum is in the best available home and I know that, together, we are providing
mum with the best possible quality of life.

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Review from Jacqui G (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years, I have found all the staff so helpful, especially when times have been difficult with my dad.
The care that he has received is caring and always dignified. If there have been any problems, the staff are quick to help in any way they can. I couldn't wish for anywhere better for my dad.

Reply from Angela Hooper, Operations Director at Castleford House

Thank you for your kind words. I will pass them onto the team.


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Review from J E (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single time we visit we are so pleased by the way the mum is being looked after. We are always overjoyed when we see mums smiling face via social media with all the activities. We often joke that she has a far better social life than we do. Just keep doing what you do we are forever in your debt.

Reply from Tracy Slim, Manager at Castleford House

That is lovely and we have a amazing lifestyle team who work hard daily to make a difference each day. Thank you for your kind words.


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Review from Gillian M (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Castleford House for over 3 years. She has received good care that has adapted to her changing needs as required. The staff are friendly and professional and always take time out from their duties to chat when I visit. The home is warm and welcoming and my mother is
happy and appears content.

Reply from Tracy Slim, Manager at Castleford House

Thank you for your lovely review and its so nice to hear. We always try our best to make a difference to each day. The staff are truly amazing.


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Review from S B (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to place Mum into care, but from the moment I met the team at Castleford, I knew that I had found the right place for Mum. I have no regrets about my decision, as I can see she is getting the support that she needs from a very experienced team of carers. The care provided
is outstanding in my view, and nothing is too much trouble for the amazing team that works here. I have found the communication to be superb, the facility is always clean and tidy and the gardens are immaculate. I also no longer worry about Mum's safety, which was a huge concern when she was at home. There is always someone around checking on her and making sure she is ok. I am so glad we found this home and I am truly grateful to the wonderful team that helps support Mum on a daily basis.

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Review from Hannah S (Sister of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

On the outside, Castleford appeared a wonderful place for my brother to reside. He was admitted under one Manager, and evicted by another when we complained about him being wet during the night. The food was great to start, and then was either stone cold or boiling hot. Activity staff were only interested
when they could take pictures of my brother to showcase how wonderful they were, in reality, he was rarely involved in anything.
The room was acceptable, but the building was kept clean by a team of cleaners who never seemed to stop. Some staff seem overworked by other staff who don't appear to do a lot. We had high hopes for Castleford, which were dashed when the original manager left.

Reply from TRACY SLIM, Manager at Castleford House

Good Afternoon. I am the new manager and I can confirm I haven't given notice to anyone in the past two months whilst new to post, but I would confirm I take all complaints very seriously and will continue to do so. We have a new chef who has worked with all the residents to achieve home-cooked meals of choice, and the activities are here for everyone I can only but apologise if your experience with your bother wasn't what you expected and as a family, I wish you all the very best Tracy Slim.


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Review from K C (Cousin of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and helpful. They show great compassion and empathy for the residents. The Home took my relative in despite many others turning her down due to some of her behavior, even though her characteristics are typical of dementia which many nursing homes say they provide service for.
I'd urge you to consider this lovely home, set in beautiful gardens if you are looking for a care home for your loved one.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words, I have passed them on to our team.


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Review from L M (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the care and consideration provided to our Mother during her 2 years as a resident. Communication, care, staff, and management are excellent. Access to visit our Mother is unrestricted and the atmosphere is very good whatever time we go in. Cannot recommend the manager and his
team highly enough.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your incredible feedback, I will make sure this is passed on to our team.


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Review from Richard N (Husband of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Castleford has been excellent. The staff have been professional, caring, informative, and communicative about my relative, making me feel like part of the team, and they are very alert to any changes. My relative can be difficult, and the staff cope with this and try to find ways
around the problems. My relative chooses not to eat most of what is offered, but the staff give what is asked for, and monitor any weight changes.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your incredible feedback, I will make sure this is passed on to our team.


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Review from L F (Private Carer of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the past few weeks, I have noticed a visible decline in the dining experience and quality of food. Numerous staff members have raised concerns and to date, it seems to be worse than ever. I have raised concerns which seem to have been ignored by management. Bowls which are a safety issue with residents
and staff as they’ve been in a very hot oven (lasagna or pies etc). The soup which is too hot or to the opposite extreme of being cold. The food coming out of the kitchen at the moment is way below standard and not the usual for Castleford sadly.

Reply from Benjamin Miller, Manager at Castleford House

Thank you for taking the time to leave a review. I have only received one concern from you, regarding the bowls being too hot, and that matter has been addressed. You also scored activities one star, but have not said why. I will arrange for our head chef and head of lifestyles to meet with you to discuss the concerns you have, because we want to do what we can to make any improvements and be a better place to live. I am sorry that we have not met your expectations and that you have experienced this.


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Review from Dana C (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Castleford for 18 months where she died. I and my family have always found the staff very kind, loving, and respectful toward her. The staff has always had an attitude that we were sharing the care with Mum, with the amount of consultation that we chose, and always sharing changes
and issues. We are so grateful that we found Castleford and she could spend the last 18 months of her life there.
Every member of staff is kind and friendly, from the nursing staff to the carers, cleaners, kitchen staff, and maintenance. As soon as you walk in you sense that the important people are the residents, it is their home, and are treated with respect and dignity by staff, other residents, and visitors.
Mum loved the food and I had a delicious relatives' meal there!
These things all reflect the management of the home. The management style is open and friendly. The management team always listens and acts on any issue. The support and empathy from the staff has been invaluable.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your incredibly kind words. I have passed them on to the team, it was a pleasure to care for and get to know Mum and all her family.


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Review from F T (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly. Always say hello.
Caring for residents when I arrived, with dignity. My mother who is mainly bedbound was being fed when I arrived. Young carer was very nice and polite. Took good care of my mum's needs. She also fed her in the morning and washed her.
Mum's room was spotless and
so is the care home, which also has a new foyer carpet.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words - they will be passed onto the team.


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Review from S T (Power of Attorney of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy and cared for and likes the staff that look after her and considers Castleford House as her home, which is really important to us as a family. Having to move her from her home, then entrust someone else with her twenty-four hour care, is a big decision.

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Review from E B (Daughter-in-law of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We certainly wouldn’t choose for Mum to be in a nursing home, but that decision has been taken from us and it isn’t possible for her to live at home. This has been a difficult journey for all of the family, but made all the easier because of the care she receives at Castleford Nursing Home. To know
that she is cared for in the same way as we want to care for her is reassuring. The staff at Castleford Nursing Home are attentive, caring, compassionate and empathetic. It really is like having extended family who are not only there for Mum, but the rest of the family too. Every member of staff, kitchen, cleaning, care, lifestyles, nursing and management, are approachable and willing to help. My mum loves them all and thank goodness they have a sense of humour, it is certainly needed at times. Thank you to you all.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words, I will make sure they are passed onto the team.


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Review from H P (Daughter-in-law of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely, caring environment. Lovely dedicated staff. Residents treated with respect from the lovely staff. Always something going on to entertain residents. Staff are always helpful and are easy to talk to. Visiting times are good too.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words, I will make sure they are passed on to our team.


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Review from John A (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are magnificent and work incredibly hard. They all have a great relationship with the residents and make them feel at home, whilst understanding each resident's difficulties.
In what is a very difficult job/career, all the staff certainly put in the extra mile.
Thank you.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words - I will make sure they're passed on to the team. It's a pleasure knowing Mum and her family.


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Review from Victoria M (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother from another care home on the south coast of England to be nearer me. I was also very unhappy with the care she was receiving at that home. Since arriving at Castleford House Care Home, my mum’s physical and mental health have improved greatly. I feel she is incredibly well cared for
and is treated with dignity. Every time I visit she is clean and well-dressed, it looks as if someone has taken the time to think about her appearance which is so important for people who have always cared about how they are presented. My mum doesn’t often want to join in with events but she is always encouraged to and if I want to arrange to take her out the home is always happy to facilitate. The home is always clean and welcoming and there is no attempt to hide the fact that is the resident’s home. When you walk in the entrance you can see the residents being cared for and included, in her previous home it felt as if the residents were being hidden. I am very happy with the care my mum is receiving.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words, they will be passed on to the team. It's a pleasure knowing Mum and all of her family!


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Review from Sarah S (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to put Mum into a care home was so difficult. We moved Mum to Castleford House after three months in a previous home where the care was poor. The difference is amazing. The staff are so caring, committed and friendly. We have seen an improvement in Mum's speech and her mood in the short
time she has been at Castleford House. The level of care is fantastic and the encouragement and patience from the staff is outstanding. The manager and his team are all wonderful.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words, I will make sure they are passed on to the team.


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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Castleford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Castleford House is calculated as follows: ( (170 Excellents x 5) + (26 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 224 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castleford House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Katherine

Katherine King

Job Title: Deputy Manager

Joined: 2010

I've had a varied and exciting nursing career, working as a cosmetic treatment nurse for the Harley Medical Group and, before that, staff nurse roles in Chepstow Community Hospital and the Manchester Infirmary Clinic. I became a nurse because a friend of mine applied to nursing college. However, I found that I enjoy caring for people, trying to give them the best care/life possible.


I consider myself to be a good listener, able to provide support and I am not judgemental. I enjoy meeting and getting to know people I care for, making them smile or having a laugh. I like knowing that their loved ones are happy with the care they are receiving.


In my opinion, Castleford House achieving overall Outstanding is the home's best achievement. I believe that I played my part in that, helping develop the home into a forward-thinking environment with more modern standards of care. I celebrate success at home with a meal or takeaway, or treat myself to a shopping spree! At Castleford I like to ensure that everyone knows that they are an important part of any success the home has.


I find that going for a run or walk helps with my mental health. I also cope with stress by writing a list of things that I need to do and prioritising what needs to be done first.


Castleford House and Milkwood Care are very supportive and flexible. The company are keen for the team to achieve further qualifications.


Chris

Chris Jones

Job Title: Maintenance

Joined: 2008

I previously worked as a heavy plant operator, a JCB driver, a boarding manager at Lafarge Plasterboard and was then manager at Critchcraft Tiles.


One of my favourite things about my role is seeing people smile after a job is done. I find that this role is different to the other jobs I've had, it's a bit of a challenge for me. I think the ability to learn and fix a variety of tasks, many being quite challenging, is one of my strengths.


I think that one of Castleford House's biggest achievements is getting the overall "Outstanding" CQC rating. When I'm stressed I tend to go clay pigeon shooting or blame the wife (and then buy her some flowers afterwards).


At Castleford there's always help at hand if you need it. Being part of the team allows me to achieve so many things in my role.


Amelia

Amelia Pace

Job Title: Head of Lifestyles

Joined: 2014

I started in social care as a care assistant at Gibraltar Care Village in 2013, moving to Castleford House in 2014. I became a senior carer in 2016 and then swapped onto lifestyles in 2018, initially working as a lifestyles coordinator and senior carer, and then I became a full-time lifestyles coordinator. In 2021, I became "Head of Lifestyles".


I consider myself to be innovative and creative, have excellent communication skills, am able to plan and have great people skills. I am able to think and work outside the box and strive to achieve outstanding standards. I wanted to work as a lifestyles coordinator because I believe that, with my unique skill set, I can make a difference to people's lives and improve the quality of it through meaningful stimulation and person-centred activities.


My best achievements at Castleford House include:
1. Going "viral" on social media
2. The home achieving an overall "Outstanding" CQC rating
3. Winning "Activities Team of the Year 2021" at the Caring UK Awards.
4. Helping people who experience dementia defy limitations


I celebrate success in style! We have ceremonies and display our achievements, including everyone helping and encouraging others to learn from us. When I experience stress, I try to break down my issues into smaller pieces and look to problem solve. I'm not afraid to ask for help and I am aware that I need to prioritise my mental health.


The team at Castleford House really helps me achieve my career and personal goals - there is ongoing support and we are an extended family.


Frequently Asked Questions about Castleford House

What types of Care is Castleford House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castleford House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Castleford House have?

There are 41 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Castleford House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castleford House to the centre of Chepstow?

0.6 mile(s) as the crow flies, distance by road may be significantly further.