Since living in The Coombs dads physical health has improved
J B (Daughter of Resident)
I would strongly recommend The Coombs to anyone who would ask me.
Alexander S (Partner of Resident)
all members of staff have been exemplary in their care for Mum and help and kindness to the family.
T M (Son of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Visitors welcome at any time.
Free parking is available outside the home.
The Coombs has a Review Score of 8.6 (8.625) out of 10, based on 3 reviews in the last 2 years. Over all time The Coombs has 39 reviews.
Review from L B (Granddaughter of Resident) published on 9 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at The Coombs
Thank you for your kind words and for taking the time to write us a review. We're delighted that your husband's nan is so happy with us here at The Coombs. We appreciate your feedback, and if there is ever anything else we can do to support your nan or the rest of your family, please just let us know.
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Review from L B (Granddaughter of Resident) published on 30 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at The Coombs
What lovely feedback, thank you! It's a pleasure to have your nan with us at The Coombs, and it's wonderful to see the progress she has made since she joined us. Please let us know if there is anything more we can do for your family.
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Review from N J (Son of Resident) published on 9 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at The Coombs
We're glad to hear that your father is happy with us and that he is enjoying life at The Coombs. Thank you for taking the time to write us a review, and if there is anything else we can do for your father, or for you, please just let us know.
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Review from Nick J (Son of Resident) published on 27 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at The Coombs
We appreciate you taking the time to write us a review and share your experience, thank you. I'll pass on your comments to the team at The Coombs as hearing it does make a difference. I'm glad we've been able to support your parents.
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Review from G R (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at The Coombs
Thank you for taking the time to write us a review, and for your kind words about the team at The Coombs. I'm so pleased your mum is happy there, and I know the team will be too - I'll pass on your comments to the manager to share.
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Review from Wendy H (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at The Coombs
What lovely feedback, thank you! Thanks for taking the time to share your experiences at The Coombs. I'll pass on your comments to the team as I know they love to hear them.
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Review from S W (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at The Coombs
Thanks for your feedback. I will pass this on to our team.
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Review from Avril D (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Freya Higgs, Marketing Administrator at The Coombs
Thank you for taking the time to leave a review. I am pleased to hear your mum is enjoying the activities and life at The Coombs. I'll pass your comments on to our team.
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Review from J J (Wife of Resident) published on 6 January 2023
Submitted via Postal Card •
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4.0 out of 5
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Review from Christine G (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card •
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4.0 out of 5
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Review from Miriam P (Friend of Resident) published on 10 June 2022
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5.0 out of 5
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Review from Anne B (Daughter of Resident) published on 10 June 2022
Submitted via Postal Card •
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4.0 out of 5
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Review from Tony M (Son of Resident) published on 10 June 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Michael M (Son of Resident) published on 10 June 2022
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5.0 out of 5
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Review from Christine (Sister of Resident) published on 28 September 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from S B (Friend of Resident) published on 7 January 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from Alexander S (Partner of Resident) published on 6 January 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from J B (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from T M (Son of Resident) published on 4 December 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
From the initial enquiry regarding a placement for Mum to my recent visit, all members of staff have
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Review from F G (Son of Resident) published on 12 October 2018
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 8.6 (8.625) out of 10 for The Coombs is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for The Coombs is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.625 Points relating to the number of positive Reviews for The Coombs is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 3 Positive Reviews ÷ 8 = 0.375
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Dec 2017
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Job Title: Home Manager
Joined: 2020
Jade Mainwaring became the Home Manager at The Coombs in 2020. Working in the care sector for over 17 years, with nine years in management roles. She holds a Level 5 Diploma in Leadership and Management and a Level 3 Health and Social Care.
Starting work in a care home at the age of 17, Jade wasn’t intending to stay in the sector, but she likes to think that care chose her. Jade believes that if you are a passionate person then this line of work is one you can never leave.
Jade says that being a Home Manager can be challenging at times, but she has an amazing team who all work through the difficult moments together. Jade always ensures that the highest level of person-centred care is delivered. She also says that developing the team and implementing an open culture is highly important.
Jade said: “I am passionate about care quality and developing a model of care to achieve outstanding outcomes. I believe in OSJCT’s values and, having rejoined the Trust previously, I am excited to be back as a Home Manager."
In Jade’s spare time, she spends time with her two young children.
Job Title: Specialist Senior Care Leader
Joined: 1995
Jackie is our Specialist Senior Care Leader and has over 25 years of experience to contribute in this pivotal role at The Coombs.
“I initially started working at The Coombs back in April 1993. My children were getting older which gave me the time to start working again. I found out about a local job at The Coombs from a family friend and decided to give it a try – 27 years later and I am still here!”
Jackie has a brilliant knowledge of the care industry and enjoys using her experience to help other members of the care team.
“The best part about working at The Coombs is getting to know our wonderful residents and supporting the rest of the staff team whenever I can.”
It is only natural that things will have considerably changed over Jackie’s time at The Coombs, but she continues to set high standards of herself and the team which has contributed to The Coombs’ consistently high reputation in the local community. This is something Jackie is very proud of.
And the best time of year at The Coombs? Well that’s an easy one for Jackie. “We don’t have a Christmas Day at The Coombs… we have a Christmas month! Christmas at The Coombs is always a rewarding time of year when we bring the staff, our residents and the community together.”
