Elm Grove Care Home has a Review Score of 9.7 (9.730) out of 10, based on 19 reviews in the last 2 years. Over all time Elm Grove Care Home has 79 reviews.
Review from P M (Son of Resident) published on 31 January 2025
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Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave us your kind words. It is wonderful to hear that your Mum is happy and that she is receiving high standards of care and respect. It is brilliant to hear that our Kitchen Staff have gone above and beyond for your Mum and that her dietary needs are being met. It is always lovely to hear words like "Kindness" and "Amazing" being used to describe our staff. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from Sonya B (Daughter of Resident) published on 21 November 2024
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Reply from Rosie Smith, Customer Advisor at Elm Grove Care Home
Hello and thank you for taking the time to leave such a lovely review for the staff at Elm Grove Care Home. It is wonderful to hear phrases such as "exceptionally friendly" being used to describe our staff. We are so happy to hear mum and her needs are being taken care of and that she is "having a ball"! We are so thrilled we can be of service and make this change slightly easier.
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Review from L A (Daughter of Resident) published on 11 November 2024
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Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your Mum with the best possible care and we are looking forward to seeing you again soon.
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Review from K C (Granddaughter of Resident) published on 26 September 2024
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Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home
Thank you for your feedback. It is so wonderful to hear that your Grandad has gained more confidence and happiness due to his stay so far at Elm Grove Care Home. It is lovely to hear that he is receiving high quality care and that he is able to feel at ease, knowing that he has support 24 hours a day. If there is anything we can do to make your Grandad's stay as comfortable as possible, please do let us know.
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Review from J S (Daughter of Resident) published on 16 July 2024
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Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care and it is always nice to hear words like "go above and beyond" being used to describe our care. Please let us know if there is anything we can do to make your father's stay as comfortable as possible and we look forward to seeing you again soon.
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Review from A B (Daughter of Resident) published on 20 June 2024
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Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home
Thank you for your lovely review. We are very happy to hear you could feel such ease with your Mum in our care. Thank you for choosing Elm Grove for your stay and hope to see your Mum again soon.
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Review from J H (Friend of Resident) published on 26 April 2024
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Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave your review. We are really pleased you have found the home so comfortable and well cared for, alongside your friend too. We are looking forward to seeing you visit again.
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Review from C H (Daughter of Resident) published on 23 February 2024
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Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are glad to help you and your family through such a difficult time. We hope Elm Grove Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Roy R (Husband of Resident) published on 31 January 2024
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Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from D H (Daughter of Resident) published on 30 January 2024
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Reply from Eden Tomlinson, Customer Service Adviser at Elm Grove Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your loved one with the best possible care.
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Review from Sue S (Daughter of Resident) published on 25 January 2024
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Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave your review. We are sorry to hear of your loss, however, it is really nice to hear words such as “great compassion” and “exemplary” being used to describe the care our staff provided for your Mum. We are sorry to hear of your loss, and we will certainly pass your comments on to the manager. Hopefully, you can go away from this feeling like your loved one received the best possible care.
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Review from S R (Son of Resident) published on 4 January 2024
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Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home
Thank you for your kind review. We are really pleased to hear words such as "caring" and "compassionate" being used to describe the care we provide at Elm Grove. We are sorry to hear of your loss but hope you are able to look back on this experience knowing your Mum received the best possible care.
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Review from Peter A (Husband of Resident) published on 24 November 2023
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Review from Annette L (Daughter-in-law of Resident) published on 13 October 2023
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Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care and we are so pleased to hear that you are impressed with the high level of care that your sister-in-law receives. It is so nice to hear that your sister-in-law has a lovely view of the garden in her room and that she enjoys our delicious meals. We hope to continue providing your loved one with the best possible care.
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Review from Lee B (Son of Resident) published on 11 August 2023
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Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Colin H (Son of Resident) published on 19 July 2023
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Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time, and we are saddened to hear about your loss. It is always nice to hear words like "safe” and “caring” being used to describe our environment. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.
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Review from M D (Wife of Resident) published on 5 July 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Elm Grove Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like 'kind' and 'caring' being used to describe our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from Robert S (Husband of Resident) published on 31 May 2023
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Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and hearing words like 'fantastic' and 'wonderful level of empathy' being used to describe care in our home. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible. Thank you for choosing Elm Grove for your stay.
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Review from J P (Sister of Resident) published on 29 May 2023
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Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and their health and wellbeing is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service, and we are aware that the home are already working on this. Please let us know if there is anything we can do to make brother's stay as comfortable as possible.
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Review from L F (Daughter of Resident) published on 28 October 2022
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Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for your lovely review. It is always nice to hear words like "friendly" and "helpful" being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
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The Review Score of 9.7 (9.730) out of 10 for Elm Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.730 for Elm Grove Care Home is calculated as follows: ( (178 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 226 Ratings = 4.73
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elm Grove Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
Furnished bedrooms with a range of en-suite facilities, some overlooking the large flourishing gardens. Residents are encouraged to personalise their rooms with bringing small items from home.
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