Elm Grove Care Home

Somerford Road, Cirencester GL7 1TX
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9.7 79 Reviews
  • Elm Grove Care Home, Cirencester
Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one for dementia nursing and one for dementia residential.

Residents receive warm, personalised attention from a team that focus on the person first and their condition second.

A nutritious food menu is tailored to personal diets, with light snacks and drinks available throughout the day and night.

A wide range of activities and entertainment are included in the home’s calendar to keep residents active and stimulated such as crafts, cooking, keep fit and live music.

Follow the home on Facebook to find out more about the great things that go on day-to-day. Search 'Bupa UK Elm Grove Care Home'.

Care Provided by Elm Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Payne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Elm Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Total of 79, showing 1-20
9.7

Elm Grove Care Home has a Review Score of 9.7 (9.730) out of 10, based on 19 reviews in the last 2 years. Over all time Elm Grove Care Home has 79 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Since mum moved to this home in Cirencester around 2 years ago, mum has been so much happier! Compared to the last care home in the area! I have a left a 5 star review before about the amazing staff at Elm Grove, but this time I would like to express huge praise and thanks to all of the "kitchen staff!"
the chef and his team are amazing! Nothing is too much trouble talking about my mum's dietary requirements! The amount of time they have personally spent with mum, myself and my partner talking at how they can help mum with her diet, as mum is on a puree diet at present. Their kindness and time is above and beyond! The way in which the chef and team present, as well as the creativity of the pureed meals is like food you would expect to see visually in a Michelin Restaurant, the beautifully presented meals. Nothing is too much trouble, even when they are busy, if you want a cheeky cuppa, just knock on the door and they will makes us one. We love the kitchen team! Thank you!

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave us your kind words. It is wonderful to hear that your Mum is happy and that she is receiving high standards of care and respect. It is brilliant to hear that our Kitchen Staff have gone above and beyond for your Mum and that her dietary needs are being met. It is always lovely to hear words like "Kindness" and "Amazing" being used to describe our staff. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

We continue to be extremely happy with the level of care mum receives at Chestnut Lodge. The staff are exceptionally friendly welcoming and very loving and caring towards mum. Nothing is too much trouble. All of mum's needs are very well taken care of with patience and love and I know how challenging
the behaviour of a dementia sufferer can be. In addition to her needs Elm Grove Chestnut provides an amazing array of fabulous activities over a wide variety of choices to suit everyone. Mum is having a ball and that makes us very happy.

Reply from Rosie Smith, Customer Advisor at Elm Grove Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Elm Grove Care Home. It is wonderful to hear phrases such as "exceptionally friendly" being used to describe our staff. We are so happy to hear mum and her needs are being taken care of and that she is "having a ball"! We are so thrilled we can be of service and make this change slightly easier.


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Overall Experience  Overall Experience 5.0 out of 5

Elm Grove, Cirencester. Mum came to Elm Grove from the hospital after a very serious fall, which needed surgery. She's settled in very quickly and regained her mobility in a short time with the help of staff. Mum had oedema on both legs, now 6 months later, they are all clear. There's always nursing
staff available for an update. The home is very clean and all the staff are very supportive and calm around her dementia symptoms. She is in the last stages of dementia now, and she is being monitored daily. I always receive an update when I visit.
The grounds are large and they hold a summer fair every year. Mum really enjoyed that. I would give it 10 stars if I could.

Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your Mum with the best possible care and we are looking forward to seeing you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

As a family we cannot say enough positive things about Elm Grove Care Home. The time, care and support every member of staff gives to my grandad has given confidence in himself again.
Grandad is safe very well cared for, has all meals and medication provided reducing stress on himself. The most important
thing - he is happy!!
Grandad is thriving because of the expert care and living his life as he wishes, with support on hand 24/7.

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for your feedback. It is so wonderful to hear that your Grandad has gained more confidence and happiness due to his stay so far at Elm Grove Care Home. It is lovely to hear that he is receiving high quality care and that he is able to feel at ease, knowing that he has support 24 hours a day. If there is anything we can do to make your Grandad's stay as comfortable as possible, please do let us know.


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Overall Experience  Overall Experience 5.0 out of 5

The service my father receives is above and beyond what you expect from any care home. Continual updates from the team when I visit my dad even when they are extremely busy, go above and beyond. They are truly amazing. I cannot thank them enough for making sure my dad receives hotel-standard food it
is much appreciated. All the staff in Chestnut Lodge go above and beyond to make sure he is happy healthy and safe. Every time I visit dad he tells me this is the best place ever. He loves it there especially his one carer she makes " his day".

Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care and it is always nice to hear words like "go above and beyond" being used to describe our care. Please let us know if there is anything we can do to make your father's stay as comfortable as possible and we look forward to seeing you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Mum came to stay for two weeks of respite care and she was very well cared for and looked after. We had complete peace of mind whilst we had a much-needed holiday. All the staff were lovely and mum thoroughly enjoyed her 'holiday', she has already asked us if she will be coming again!

Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are very happy to hear you could feel such ease with your Mum in our care. Thank you for choosing Elm Grove for your stay and hope to see your Mum again soon.


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Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff unfailingly friendly and helpful. I have not eaten here, but the menu looks very tempting. My friend's room is large, light and airy.

Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave your review. We are really pleased you have found the home so comfortable and well cared for, alongside your friend too. We are looking forward to seeing you visit again.


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Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Elm Grove Care Home a week ago it was a difficult move away from my father but the staff have all been amazing - so kind and caring. It is clear to see my mum is being looked after well and it is reassuring to know she is safe.

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are glad to help you and your family through such a difficult time. We hope Elm Grove Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

My wife who suffers from Alzheimer's is treated at all times with dignity, care and cheerfulness. All the staff are welcoming, knowledgeable and happy in their work. The home is completely serene and spotlessly clean. I am confident that my wife is in the best possible and safest hands.

Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Elm Grove for the past 20 months. Initially he moved in with my mum who sadly passed away 16 months ago. His dementia means he has gradually declined but he obviously feels safe with the care team who are friendly and support him with all his needs. He smiles often and is settled,
generally, he appears happy. He tucks into all his meals, an easy chew diet, there is choice and it always looks appetising and smells good. Thank you to everyone who looks after him.

Reply from Eden Tomlinson, Customer Service Adviser at Elm Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your loved one with the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

When mum moved to Elm Grove she found a new home and family in the staff and other residents. We all felt so welcome then and at all times since. Mum was treated at all times with great compassion and dignity from staff who really cared and were so kind. The staff had great tolerance and understanding
of dementia, always having time for residents and their families. The staff were great communicators and listeners, be it face-to-face or by phone.
Mum passed away at Elm Grove and the palliative care she received was exemplary. We were reassured that her last days would be pain-free, both mentally and physically and they were. The care throughout this time for Mum and us as a family was second to none. Mum's stay at Elm Grove was only for 9 months but she couldn't have been in a better place or with better staff. Please keep up the good work, you are an amazing team led by a wonderful home manager.

Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave your review. We are sorry to hear of your loss, however, it is really nice to hear words such as “great compassion” and “exemplary” being used to describe the care our staff provided for your Mum. We are sorry to hear of your loss, and we will certainly pass your comments on to the manager. Hopefully, you can go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff are extremely caring and compassionate to all the residents. A very warm and inclusive atmosphere where all residents are treated with real dignity and relatives are made to feel very welcome. My mum couldn't have been in a better place for her last 9 months.

Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home

Thank you for your kind review. We are really pleased to hear words such as "caring" and "compassionate" being used to describe the care we provide at Elm Grove. We are sorry to hear of your loss but hope you are able to look back on this experience knowing your Mum received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

Elm Grove has a calm, homely atmosphere where my wife and family felt welcome from day one. The staff are so caring and kind, working hard with patience, cheery smiles and professionalism to give their best. It feels like a family and the manager ensures residents are seen as individuals not a number.
We visited around ten homes before we made this place our choice - it was definitely the right one.

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Overall Experience  Overall Experience 5.0 out of 5

The day after my sister-in-law moved into Elm Grove we visited to make sure that she was comfortable and happy, we were met by staff who introduced themselves by first names which put us at ease and made us feel as if we were meeting up with old friends. The care that my sister-in-law receives is first
class although she doesn't always appreciate it given the kind of dementia that she has, her room overlooks the garden and she watches the changes to the chestnut tree, she does not mix well but the staff are trying to get her to be more sociable. The food is excellent and varied and all staff kind and caring, we could not have wished for a better home for my sister-in-law to be in. Thank you.

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care and we are so pleased to hear that you are impressed with the high level of care that your sister-in-law receives. It is so nice to hear that your sister-in-law has a lovely view of the garden in her room and that she enjoys our delicious meals. We hope to continue providing your loved one with the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

We cannot tell you how well looked after our dear Mum, Mother-in-law and Nanny
is! She is always happy and has lots of lovely things to do and people to see.
She is in better health than she was living at home - she eats and drinks so much more, we are so pleased. It was a really hard decision to
let her live at Chestnut Lodge - but a year on we absolutely know that it was the right thing.
Thank you to all of the amazing staff that care for her daily.

Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

My mother and father started their stay at Elm Grove Care home in April 2022. My father has dementia and my mother was frail, due to a fall in early 2020 where she broke her hip. The care they have both received has been excellent. Unfortunately, my mother died in September 2022 and the staff were fantastic
in caring for her right up to the end. My father continues to be cared for and supported by staff here and I feel he is in a safe and caring environment.

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time, and we are saddened to hear about your loss. It is always nice to hear words like "safe” and “caring” being used to describe our environment. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.


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Overall Experience  Overall Experience 4.0 out of 5

Staff are professional, kind, caring and supportive.

Reply from Rebecca Kellegher, Customer Service Adviser at Elm Grove Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like 'kind' and 'caring' being used to describe our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Overall Experience  Overall Experience 4.0 out of 5

My wife has now been with Elm Grove for over two years and overall the care and attention given to her by staff has been very good, bordering on excellent. As with any people-orientated organisation, there are 'star' carers and 'also-rans'. The 'stars' are fantastic and provide a wonderful level of
empathy to patients like my wife and are able to bring a smile to her face. Activities staff try to involve all residents, despite the challenges that dementia brings. Sadly for many patients with this awful disease, considerable amounts of time is spent without meaningful cognitive involvement or challenges. The standard of furnishing and decoration within all guest areas of the home is excellent and kept up to date. Recently, all rooms have been redecorated and the furniture and carpeting has been replaced, giving a well-cared for look to the whole home environment.

Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and hearing words like 'fantastic' and 'wonderful level of empathy' being used to describe care in our home. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible. Thank you for choosing Elm Grove for your stay.


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Overall Experience  Overall Experience 3.0 out of 5

I realise how challenging it must be to care for residents with varying types of dementia but I do feel there could be more staff to attend to my brother's needs. He frequently complains his call button is not answered in a timely fashion and he is left on the toilet for far too long. His toilet needs
are his main worry as he needs full assistance with this. He is becoming anxious about this and holds it for too long. This is an ongoing situation.

Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and their health and wellbeing is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service, and we are aware that the home are already working on this. Please let us know if there is anything we can do to make brother's stay as comfortable as possible.


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Overall Experience  Overall Experience 4.0 out of 5

During the time my mother has been at Elm Grove, I have found the staff very friendly and helpful towards her, which, to me, is the most important thing. She often tells me how kind they are.

Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. It is always nice to hear words like "friendly" and "helpful" being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Elm Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Elm Grove Care Home is calculated as follows: ( (178 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 226 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elm Grove Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Furnished bedrooms with a range of en-suite facilities, some overlooking the large flourishing gardens. Residents are encouraged to personalise their rooms with bringing small items from home.


Awards / Recognitions (0)

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Frequently Asked Questions about Elm Grove Care Home

What types of Care is Elm Grove Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elm Grove Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Elm Grove Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Elm Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elm Grove Care Home to the centre of Cirencester?

0.6 mile(s) as the crow flies, distance by road may be significantly further.