Elm Grove Care Home

Somerford Road, Cirencester GL7 1TX
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9.7 79 Reviews
  • Elm Grove Care Home, Cirencester
Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one for dementia nursing and one for dementia residential.

Residents receive warm, personalised attention from a team that focus on the person first and their condition second.

A nutritious food menu is tailored to personal diets, with light snacks and drinks available throughout the day and night.

A wide range of activities and entertainment are included in the home’s calendar to keep residents active and stimulated such as crafts, cooking, keep fit and live music.

Follow the home on Facebook to find out more about the great things that go on day-to-day. Search 'Bupa UK Elm Grove Care Home'.

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Care Provided by Elm Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Payne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Elm Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Elm Grove Care Home Reviews (79)

Total of 79, showing 41-60
9.7

Elm Grove Care Home has a Review Score of 9.7 (9.730) out of 10, based on 19 reviews in the last 2 years. Over all time Elm Grove Care Home has 79 reviews.

Overall Experience

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Date Published

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Review from P B (Sister of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The hospital transferred my brother to Elm Grove at the request of both of us. He is extremely happy and comfortable and very well looked after. The staff are very friendly and helpful in any way they can. I would highly recommend Elm Grove to anyone.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you so much for your lovely review, your kind words are really appreciated by us. We are so pleased that your brother is happy and comfortable at Elm Grove, and that you would recommend the home to others. Please let us know if there is anything else we can do for you and your family.


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Review from A R (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents always appear to be comfortable and well looked after.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for taking the time to leave us your kind review, we really appreciate it.


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Review from Alison B (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Chestnut Lodge during lockdown and so I've not yet been able to enter and see her - apart from Pod visits. The staff have been wonderful, friendly, helpful and they seem genuinely fond of her already. It means so much to know that she is safe, comfortable and well looked after
- I'm really looking forward to seeing her room and how she's settled... soon, I hope!

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you so much for your lovely words, and for your patience and understanding during this incredibly difficult time. We are so pleased that you can feel at ease with your Mother in our care, and we look forward to you visiting us soon.


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Review from D S (Son of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are fantastic and show great compassion to the residents. I am pleased Mum is in safe hands. The home has been exceptional throughout the Covid pandemic.

Reply from Melanie Cope, Customer Service Adviser at Elm Grove Care Home

Thank you so much for your kind words, we really appreciate you sharing your lovely feedback with us.


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Review from N R (Son of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been a resident for three weeks, but what a turnaround. He is very well looked after and eating properly again. All the staff are friendly and very caring - thank you.

Reply from Melanie Cope, Customer Service Adviser at Elm Grove Care Home

Thank you so much for your lovely review; we really appreciate your kind words. We are so pleased to hear that you can feel at ease with your father in our care. Please let us know if there is anything more we can do for you and your family.


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Review from L D (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been lovely to be able to visit mum in a safe, warm environment. Every effort has been made to keep us all well.

Reply from Melanie Cope, Customer Service Adviser at Elm Grove Care Home

Thank you for your kind words - we really appreciate you taking the time to leave us your comments and the recognition of the effort we put into our visits!


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Review from Jane S (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum sadly passed away recently, but the love and support she received from Elm Grove was outstanding. Sadly, most of her time spent in the nursing home was during Covid restrictions, but staff ensured we had regular contact with mum, ensuring telephone calls and face time calls when we were
not able to see her in person. We were also regularly updated with emails and photos - a wonderful way to allow us to see what she was up to! The few months prior to Covid demonstrated to us how settled she was, and it was lovely to see the wonderful relationships she developed with all the nurses and carers. From chats when the Daily Sparkle newspapers were delivered to her room, to playing cricket in the garden - mum was always happy, entertained and treated with dignity. We have felt completely supported during our recent loss and would highly recommend Elm Grove to anyone needing to look for a nursing home - the love and care of the staff to the residents is wonderful to witness.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for taking the time to leave us a review. We are saddened to hear of your loss and we hope you can go away from this feeling like your Mum had the best care possible.


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Review from Bridget A (Cousin of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care, always helpful and caring. Would recommend.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you so much for your kind review, we really appreciate your lovely comments.


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Review from T H (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care to my father throughout his time at Elm Grove. Great communication from the staff at all times.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for your really kind comments, we appreciate you taking the time to leave us a review. We are so pleased to hear that you're happy with the care your Father is receiving.


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Review from S W (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was initially admitted to assess the extent of her Dementia. She had the family were immediately very impressed with the staff and the surroundings of Elm grove. Since she started full-time care there the staff have been excellent and mum is very at home there. Could not wish for a better
home. Thank you, Elm Grove.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

We really appreciate you taking the time to leave us some feedback, thank you so much for your incredibly kind comments. We are so pleased that you can feel at ease with your mother in our care, and that you're fulfilled with our services. Please let us know if there is anything more we can do for you and your family.


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Review from M B (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Chestnut Lodge for 5 years and is extremely happy, her happiness is the most important thing for me so I know she is in the right place. The staff are so kind and thoughtful and nothing is too much trouble.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you so much for your lovely review, we really appreciate receiving feedback. We are so pleased that you are fulfilled with the care your mum is receiving. Please let us know if there is anything more we can do for you and your family.


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Review from Helen P (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed and reassured with the safety measures in place before and during after my visit today. Rules for visiting were clearly explained. Mum arrived on time, clean tidy and wrapped up well. A carer accompanied mum the whole visit she was kind and attentive to mum, helped prompt mum
to engage, difficult because of dementia. Being able to visit after such a long time was very important to me. The staff were empathetic and went to great lengths to reassure they are doing everything possible to keep Covid-19 free. So glad to be able to thank them personally for their dedication.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elm Grove Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise.


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Review from Simon G (Son of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit was during the coronavirus lockdown and the home has commenced outdoor visits, which in my opinion has been organised very well, within the safety measures put in place are very well implemented for residents, staff, and visitors.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from Dennis B (Husband of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had not seen my wife since March. I have had now two garden visits. Both were extremely well organised and the weather was good. The care and preparation taken to keep my wife safe and comfortable by the staff and manager were exemplary and fully deserve a commendation.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for taking the time to leave us such kind comments.


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Review from Joanne M (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elm Grove is an exceptional care home in every aspect of care. All the staff, from the cleaners, carers, office staff, manager are all so approachable and nothing is too much trouble. I have seen an improvement in my mother since being there, she is well cared for and there is always someone there for
her needs, the carers are so good with her. The rooms are light and airy with a garden view, when the weather allows they arrange for time in the garden. Activities are plentiful for those who wish to take part, nothing is to much trouble to anyone that you ask something of. I can relax knowing that my mother is safe and well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.


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Review from Roger B (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to take this opportunity to thank the whole team at Elm Grove for their magnificent care and professionalism during all of the Covid-19 pandemic. They have given Mum the continued 'Gold Standard' care that they always do but now in even more difficult circumstances. Whilst we haven't been able
to visit Mum, the Elm Grove team have kept us informed week by week of how Mum, residents and staff are doing and this has been an immense help and reassurance. We couldn't ask for a better team to look after Mum so we say a huge thanks and gratitude for all you have done and are doing. We also recognise the sacrifices you have had to make with your families and loves ones to look after our mum. We salute you.

Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home

We really appreciate the feedback from the families and friends of our residents, therefore it is always nice to hear from them, feeling like their loved one is cared for and looked after.


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Review from Sarah M (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted to Chestnut Lodge Cirencester for emergency respite in September 2019, which then became permanent. From day one the staff at Chestnut Lodge, each and every member, were amazing. The fact they care deeply for the residents shines through and they also care for the relatives, they
literally scooped me up and embraced me too! They all are always extremely friendly but remain professional, nothing is too much trouble, they go above and beyond. During this time of Covid they have shone, even more, sending me pictures of Mum, emails and FaceTiming me, to keep the relationship going, which is so important for anyone, but more so with a dementia resident.
I honestly can’t put into words just how amazing they are. BUPA are blessed! Thanks to team Chestnut Lodge I have a relationship back with my mum, which had been lost over the years of caring, I can’t thank them enough for that, I truly can’t.

Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home

Thank you for taking the time to leave such kind comments. We really appreciate your praise.


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Review from C M (Friend of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was a resident at Elm Grove Care Home from September 2018 to January 2020 when she passed away. She was always treated with great dignity and care. I have no negative feelings regarding the care she received.

Reply from Greta Narbutaityte, Customer Advisor at Elm Grove Care Home

Thank you for such kind comments. We are very saddened about the loss of your friend. Hopefully, you can go away from this feeling like she received the best possible care.


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Review from J P (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Elm Grove were fantastic. Our mum was only there for a few days but we really cannot fault the care that she received and we are deeply grateful that her last few days were so tranquil, personal and private. Thank you again for taking such good care of her.

Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home

We are very saddened to hear about your loss. Please let us know if there is anything we can do to help you or your family.


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Review from P Y (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Elm Grove Care Home after spending a little over two months in hospital with what began as a urine infection. My mother was 96 years old. She went to Elm Grove on 22nd October 2018 and passed away quietly in her sleep on October 30th 2018. During her short stay, she received
incredible care. Thank you to the staff at Elm Grove, especially to two certain nurses.

Reply from Josephine Gaupholm, Customer Adviser at Elm Grove Care Home

Thank you for your review of Elm Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your mum received from the staff. We will share your comments with the home manager. Our deepest sympathies, the Bupa Customer Care Team.


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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Elm Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Elm Grove Care Home is calculated as follows: ( (178 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 226 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elm Grove Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Furnished bedrooms with a range of en-suite facilities, some overlooking the large flourishing gardens. Residents are encouraged to personalise their rooms with bringing small items from home.


Awards / Recognitions (0)

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