Review from A W (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother received the utmost care and attention at Elm Grove Care home.
She was so happy there and died in peace and dignity.
Everyone is so kind there, including reception staff and office staff.

Reply from Gabriella Mills, Customer Adviser at Elm Grove Care Home

Thank you for your review of Elm Grove care home, we are pleased to hear that your Mother was well cared for whilst in our care. We appreciate your comments made towards the staff and will share this with the care home's manager. Our condolences, The Bupa Customer Care Team.

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Review from J H (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

Manager, carers and nurses all very approachable kind and caring on the whole.

Reply from Jayne Duck, Customer services administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

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Review from Peter B (Son of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience

My mother was at Elm Grove for over 2 years, she sadly passed away 7th January 2018. During her stay, I can honestly say the care and love given to her and the family was exceptional. It was mum's 2nd home. The activities for the residents was great and we were always invited to attend. Although it

was tough leaving we were comforted, that great care was given to mum. We were lucky to find a truly special place.

Reply from Jayne Duck, Customer Services Administrator at Elm Grove Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that it gives you comfort knowing that your mum was safe and well cared for.

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Review from C N (Daughter of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience

I am more than happy with the care for my mum, she has improved a lot since being in Elm Grove. The carers and staff are all on hand to talk to if you have any concerns. Very clean and tidy home and nothing is too much trouble. Mum is always smiling and well dressed and clean when I visit. Thank you

all.

Reply from Jayne Duck, Customer Services Administrator at Elm Grove Care Home

Thank you for your review. I'm so glad to hear that your mum's health has improved and that she is happy. I hope this gives you peace of mind knowing that she is safe and well cared for.

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Review from Caroline N (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

It's difficult to know how to thank all the staff at Elm Grove. So many of the carers have been there since my mum arrived 7 years ago. Their patience is amazing, the love they show and the respect when moving from chair to hoist is amazing. How can you show your thanks individually? Only by telling

you that as a company, it's a well-run ship!

Reply from Jayne Duck, Customer services administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from J T (Son of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience

Father is cared for to a good standard. His room is clean and comfortable. The standard of meals is good with plenty of variety.
The communal living areas are spacious and there are always activities to provide interest and stimulation. The staff are polite, helpful and caring towards the residents.

The home is local to us, so visiting is easy and we are always made to feel welcome. We are very happy with BUPA Chestnut Lodge.

Reply from Jayne Duck, Customer services administator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from P W (Wife of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience

Excellent. Very friendly, capable staff.

My husband and I celebrated our 65th wedding anniversary with an excellent tea party, beautifully laid out on Tuesday 17th July 2017. Nothing is too much trouble for the staff.

Reply from Jayne Duck, Customer services administator at Elm Grove Care Home

Thank you for your review. I'm so glad to hear that you and your husband enjoyed your 65th Wedding Anniversary and I'm sure that the staff enjoyed celebrating with you both.

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Review from R L (Husband of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience

Very good care to patient. Very good food.

Reply from Jayne Duck, Customer services administator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from B D (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in Chestnut Lodge on year today and I want to thank all the staff for their love and care of her over the past 12 months.
I can not fault their dedication and kindness given to making her life so pleasant and meaningful. Dementia is a horrid illness and very frightening

at times, but all the staff make mum feel loved, safe and happy.
A big thank you from myself and all her family. You have taken the worry from our shoulders and given us joy.

Reply from Jayne Duck, Customer Services Administrator at Elm Grove Care Home

Thank you for your review. It is so nice to know that you feel like this about our staff and that your Mum is happy, safe and loved.

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Review from Jennette L M (Wife of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

You all treated my husband with great care and compassion, kindness and these last days with dignity. The staff were always welcoming helpful and supportive to me at all times.
If I or my daughters has a query, it was always dealt with quickly and with it, seemed to be without any trouble to the staff,

so helpful and kind always.
Treated his death and worked with undertakers most kindly and with great dignity and respect. Thank you.

Reply from Jayne Duck, Customer services administrator at Elm Grove Care Home

So sorry to hear of your loss. Please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Esther W (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience

I have had contact with Elm Grove Care Home since 2002. I have been impressed by consistently high standards of care provided. My mother was happy and well looked after the last two years of her life. The staff were friendly, helpful, gentle and caring. As a friend to several residents since I observed

the same standard of care for them over the years. In 2016 my husband received excellent palliative care for his final weeks of life. It was such a blessing to know that he was in capable and caring hands. The staff were a wonderful support for me too.

Reply from Emily Wilson, Customer Service Administrator at Elm Grove Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are continually impressed by our staff and the standard of Elm Grove, and that they provided care and support for both you and your mother. I will pass on your kind words to the home's manager. The Bupa Customer Care Team.

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Review from Linda B (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

Mum has dementia and relies on continual nursing care. She is treated with a great deal of care and attention to her welfare. Staff have got to know Mum and her preferences - even down to her favourite biscuits - and show a genuine interest in the rest of the family. Mum no longer takes part in activities

- thus unable to give higher assessment.

Reply from Simone Berkeley, Customer Service Advisor at Elm Grove Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from Tracey W (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

The care and carers are all very good, but the food and drink are disappointing.
Not much variety and not much choice. Drinks are sometimes cold.
The fees are very expensive and do not give value for money.

Reply from Simone Berkeley, Customer Service Advisor at Elm Grove Care Home

Thank you for your review. Your comments are extremely important to us and key to the services we provide. We will discuss your feedback with the home’s manager to help them continually improve the areas you have highlighted.

The Bupa Customer Care Team.

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Review from A B (Husband of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience

Very good. Nothing is too much trouble. My wife has settled really well.

Reply from Lydia Waller, Customer Service Administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Tony G (Friend of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience

I visit my friend and I find the staff very friendly and welcoming. I enjoy the sing-a-long when I am there, she seems quite content and settled. The staff are very good with the residents.

Reply from Rose Pickering, Customer Service Administrator at Elm Grove Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jean G (Wife of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience

I am extremely impressed with the care my husband is receiving.

Reply from Rose Pickering, Customer Service Administrator at Elm Grove Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Alan J (Son of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience

My father has been in the home for 18 months and has been well cared for. His health has improved considerably due to entirely to the efforts of the staff. He is given the opportunity to participate in activities and encourage to socialise. The staff are friendly and attentive we are always offered

a cup of tea when we visit. The only downside is the laundry! sadly items go missing on a frequent basis!

Reply from Rachel Elliott, Customer Service Administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M W (Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience

Having been here for 12 years I feel I must have had good treatment and I am quite satisfied with everything here.

Reply from Rachel Elliott, Customer Service Administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sue D (Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience

From day one (October 2015) I found all aspects of care, support, food etc outstanding and carried out in a friendly and professional manner at all times of day and night. I would certainly recommend Elm Grove.

Reply from Rachel Elliott, Customer Service Administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Elm Grove Care Home

Care Provided by Elm Grove Care Home

Good to Know

Funding & Fees Guide for Elm Grove Care Home

Facilities