St Faith's Nursing Home

Malvern Road, Cheltenham GL50 2NR
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9.6 53 Reviews
  • St Faith's Nursing Home, Cheltenham
St Faith's provides the highest standard of dedicated, 24 hour, individually assessed nursing care for 69 residents, including those with complex needs or dementia. It is well known for its excellence in end of life care both in the main nursing home and in 'The Fairhaven Suite' which is dedicated to palliative care.

St Faith's is a fully accessible characterful refurbished Victorian Villa with a modern extension in a leafy street close to the centre of Cheltenham, with well-kept accessible gardens.

Each floor is organised as its own community, with dining rooms and lounges to give a calmer, homely and more personal environment. Each room has ensuite facilities (and some accommodate couples if desired).

The home is unusual in the high level of qualified nurses (including mental health nurses) that are available on every shift. Each resident has a named nurse and carer who work closely with residents and families to create an individual plan of care. The physiotherapist and dietary advisor give valuable additional support. The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and for those with swallowing difficulties. The activities team work both individually and in groups to offer a varied, stimulating and enriching activities, including visiting musicians & entertainers, trips out and cycle rides on a specially adapted trishaw.

The Fairhaven Suite is separate to the main nursing home. It offers privacy for adults wanting to receive palliative care for their final days, weeks or months. It has nine spacious, newly refurbished suites. A key part is the support, space and facilities that it offers to families and friends, enabling them to spend quality time with their loved ones.

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Care Provided by St Faith's Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Teresa Weis (Nursing Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for St Faith's Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,650
    • Self-Funded Residential Dementia Care £1,500 – £1,650
    • Self-Funded Nursing Care £1,600 – £1,750
    • Self-Funded Nursing Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Nursing Care £1,600 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,750

  • The above fees are dependent on individual care needs. Please contact our care home for help and advice.


    Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


    Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
  • (these prices are only a guideline, please contact St Faith's Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St Faith's Nursing Home Reviews (53)

Total of 53, showing 21-40
9.6

St Faith's Nursing Home has a Review Score of 9.6 (9.597) out of 10, based on 10 reviews in the last 2 years. Over all time St Faith's Nursing Home has 53 reviews.

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Review from Ronnie K (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always looks immaculate and well presented when I visit. I have never worried about my mum's happiness since she has been a resident at St Faith's. She always has a smile on her face. Mum has a spacious room, which is light and airy. She loves watching TV and has a colour one in her room. The food
is "lovely" and so is the wine! Very satisfied customer - thank you.

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Review from Suzanne R (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had excellent care during her time at St Faith’s. The staff were all very professional and compassionate. I was always kept updated on my mother’s situation and all of our family were made very welcome whenever we visited. Thank you so much.

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Review from C M (Niece of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at St Faith's since July 2019. She has received such good and kind care from the staff there. But what really makes the difference is how they also make her husband so welcome and supported when he visits. My aunt is always clean and tidy and I am sure she has improved, health wise,
since being there. Her meal times are supported and the thoughtfully of the staff is apparent to see.
Thank you all for the care and support my aunt and uncle are being given.

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Review from H E (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum improved quickly in St Faith's Nursing Home following hospital discharge. Her anxiety reduced due to the calm, friendliness of the staff. She was well looked after and encouraged to take part in the activities which she enjoyed.

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Review from David C (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lilian Faithful Care Home is a relaxed, clean and home from home environment.
The staff are compassionate, friendly and well in tune with individual needs.
Activities really engage the residents. A brilliant place to be.

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Review from Paul N (Son-in-law of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in St Faith's for the last 3 weeks of his life. The treatment and care shown to him was excellent. He was treated with dignity, the staff were very friendly and ready to answer questions and to implement suggestions.

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Review from S L (Wife of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at St Faith's for 4 weeks. He has been very ill in hospital and was very frail. The 24-hour care he receives now has seen him regain strength and alertness through the caring and attentive teamwork of the staff at St Faith's.

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Review from Greg B (Son of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and compassion shown by ALL the staff to my father during his time at St Faith's was truly humbling to witness. It is impossible to thank everyone enough for all they did for my father during his final days.
You are all remarkable people! And my family will always remember you with immense
gratitude, respect and love.
Thank you.

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Review from S A (Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Faith's is a caring organisation and the nursing and clinical staff, on the whole, are excellent. However, I do feel more could be done to ensure the room and furniture are placed suitable to fit my aunt's needs - she has not been able to reach her phone as the charger was behind her bed head. Also,
she does get a build up of old papers eg., no one seems to take responsibility for helping her with these things.

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Review from Penny B (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives a very high standard of care in a caring and compassionate manner.
The staff keep me updated on Mum's medical needs.
I am made to feel very welcome when I visit.

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Review from Diana H (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my mother is being cared for at St Faith's Nursing Home. The staff really take time to get to know the residents and everyone is treated as an individual and with respect. Even bed bound residents can benefit from some of the activities - my mother has enjoyed visits from miniature
ponies and musicians who have entertained her at her bedside.

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Review from A J (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered St Faith's from hospital after a massive stroke in 2015.
This home is outstanding for care, compassion and dignity.
Top marks to all staff - cleaners, cooks, carers, nurses, admin.
St Faith's food, cleanliness and staff training is gold standard.
I cannot thank them enough.

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Review from Connie L (Wife of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very apprehensive at the start but the level of care was excellent not only for residents but for families. The staff genuinely cared and engaged with the residents.

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Review from Michael F (Husband of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife has been in St. Faith's Nursing Home, have found both staff and care to be of the highest standard.

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Review from H W (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, spotlessly clean and well run. My father is part of their family and is treated with warmth, respect and dignity. All the staff are friendly and keep his spirits up every day with smiles, chats and reminiscences. They always have time for him. Food is plentiful and served promptly and is
varied and enjoyed. Activities are well organised and family are welcome at all times.
My father is always clean, dry and well dressed. Laundry is efficient and St Faith's Nursing Home is always decorated to a high standard e.g Halloween, Christmas, Harvest.
We can take his dog to visit and his room is quite small but clean, homely and adequate.

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Review from Andrew T (Brother of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister became a resident in April of this year and has settled in quite nicely. I visit her every week and am happy with the care she is receiving. All of the staff are very attentive to the resident's needs.

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Review from Melanie B (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are very happy with our father's care. The support from the home to the family has been outstanding.

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Review from M T (Son of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional level of care and professionalism was given to both of my parents while at St. Faith's, I can't imagine how we would have managed with them.
The management should feel very proud of the staff, nothing was too much trouble and they always had a time or time for a chat.
Thank you for
everything you did for Mum & Dad.

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Review from M S (Resident) assisted by family/friend published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The day staff are good, so are the night staff, when you get used to them.
Some activities are excellent, especially the dance and movement. Food and drink are good but I don't like peas or swede, so please leave them off my plate.

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Review from J T (Daughter of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father's care home has been extremely satisfactory. The staff are very caring and friendly.


Sometimes there is poor communication, mainly due to staff changes and rotas.


I would also like to see more communication between residents, although this can be difficult if the residents will not co-operate.


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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for St Faith's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for St Faith's Nursing Home is calculated as follows: ( (97 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 109 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.725 Points relating to the number of positive Reviews for St Faith's Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 10 Positive Reviews ÷ 13.8 = 0.725

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Teresa

Teresa Weis

Job Title: Care home manager

Joined: 2018

Teresa became home manager of St Faith’s in August 2018 after 4 years as deputy manager and 5 years as head nurse.


Teresa qualified as a nurse 43 years ago and specialised early in her career in the ‘care of the older person’. When she joined Lilian Faithfull Care in 2001, she already had 10 years experience as a home manager but took the opportunity to go back to a hands-on nursing role. However, she quickly took on extra responsibilities which set her on the path to her present position.


In her role as home manager, Teresa is proud to be “leading a team which provides person-centred care to the most vulnerable in our society”. Teresa has an ‘open door policy’ ensuring she is always available for residents, families and staff. She explains “Although St Faith’s is a large nursing home all the staff here are on first name terms. Our staff structure means that everyone is supported and there is always someone to talk to.” Teresa and her team work closely with families keeping them involved in the care of their loved ones and ensuring lines of communication are always kept open.


Teresa is an avid reader and enjoys her family time with her four grandchildren and two daughters who have both followed in their mother’s footsteps into the social care sector.