St Faith's Nursing Home

Malvern Road, Cheltenham GL50 2NR
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9.6 53 Reviews
  • St Faith's Nursing Home, Cheltenham
St Faith's provides the highest standard of dedicated, 24 hour, individually assessed nursing care for 69 residents, including those with complex needs or dementia. It is well known for its excellence in end of life care both in the main nursing home and in 'The Fairhaven Suite' which is dedicated to palliative care.

St Faith's is a fully accessible characterful refurbished Victorian Villa with a modern extension in a leafy street close to the centre of Cheltenham, with well-kept accessible gardens.

Each floor is organised as its own community, with dining rooms and lounges to give a calmer, homely and more personal environment. Each room has ensuite facilities (and some accommodate couples if desired).

The home is unusual in the high level of qualified nurses (including mental health nurses) that are available on every shift. Each resident has a named nurse and carer who work closely with residents and families to create an individual plan of care. The physiotherapist and dietary advisor give valuable additional support. The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and for those with swallowing difficulties. The activities team work both individually and in groups to offer a varied, stimulating and enriching activities, including visiting musicians & entertainers, trips out and cycle rides on a specially adapted trishaw.

The Fairhaven Suite is separate to the main nursing home. It offers privacy for adults wanting to receive palliative care for their final days, weeks or months. It has nine spacious, newly refurbished suites. A key part is the support, space and facilities that it offers to families and friends, enabling them to spend quality time with their loved ones.

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Care Provided by St Faith's Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Teresa Weis (Nursing Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for St Faith's Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,650
    • Self-Funded Residential Dementia Care £1,500 – £1,650
    • Self-Funded Nursing Care £1,600 – £1,750
    • Self-Funded Nursing Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Nursing Care £1,600 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,750

  • The above fees are dependent on individual care needs. Please contact our care home for help and advice.


    Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


    Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
  • (these prices are only a guideline, please contact St Faith's Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St Faith's Nursing Home Reviews (53)

Total of 53, showing 41-53
9.6

St Faith's Nursing Home has a Review Score of 9.6 (9.597) out of 10, based on 10 reviews in the last 2 years. Over all time St Faith's Nursing Home has 53 reviews.

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Review from Alison B (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at St Faiths' Nursing Home for the last three years. The staff are very friendly and caring for my mother's needs. They had good facilities and activities for the residents. Also, they let me know any cause for concern. I have no complaints and would be very happy to recommend St
Faith's to anyone needing a good nursing home for their elderly relation with dementia.

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Review from A B (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident for approx 18 months. My sister and I find the care provided responsive and genuinely caring. You could say service from the heart.

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Review from Margaret P (Sister-in-law of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the carers and staff generally very welcoming and friendly. As a family, we feel impressed and comforted to know that my sister is so well cared for in her senior years.

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Review from B C (Daughter of Resident) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for more than three years now. I have been visiting at least three or four times a week. I have three children plus doing a full-time job, I only can visit in the late evenings and over the weekends. I have to say the home is very well staffed at all times. It always has a nurse
in charge the floor plus carers, feeder carers to support the residents. The staff are well trained, very polite and extremely patient. Some of the residents could be quite difficult to manage at times, staff seemed knowing each of them as an individual. The food is good too. I have to say, I cannot fault the home in any way.

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Review from R W (Son of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is always difficult to assess a home without having some experience of other homes and being able to compare them. A home, however, modern is only as good as the staff, and having a happy staff. As far as I can judge the home seems to be well run. I cannot comment on the activities as I am not there
on weekdays. The staff are quite friendly and very caring for the most part, my only question is on staffing levels when the two staff are having to assist one of the residents with say toileting, and the nurse is not around, who is there to be responsible for the other residents? This would apply to any home of course.

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Review from Kenneth B (Husband of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife settled in quickly and responded to the genuine trust and friendships of the carers. The carers are obviously concerned for the welfare of the patients and work hard to ensure that duties which could become tedious to them are carried out efficiently and happily for all concerned. My wife needs
constant attention and help and assurance these days and certainly gets it. I was surprised and pleased to find that the welcome is so generously extended to visitors, even when carers and nurses are at their busiest. Well done all of you! No complaints what so ever.

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Review from Ken B (Husband of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't fault any of the staff.

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Review from Peter T (Husband of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For 4 and a half years, the nurses and carers have looked after my wife with consideration and love. She is immobile and lately confined to bed after a stroke and they have always adapted and adjusted to have her needs with sympathy and efficiency. I have found everyone including management/administration
happy and friendly, and always open to questions and discussion. It is a great reassurance to me and our sons to see her so well cared for.

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Review from S A (Wife of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been a resident at St Faith's, I have visited six days a week. In those times I have found a very happy atmosphere, caring, polite staff at all levels. I see a very difficult job is being carried out with dignity, love and humour. The standard of entertainment provided is very high.

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Review from Sarah M (Daughter-in-law of Resident) published on 30 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was being looked after at home up until my father in law passed away last year. After a major operation, she was transferred to St Faiths Nursing Home in May 16.
I have never seen her so happy,she loves chatting with the carers and they look after all her needs so efficiently. I never
thought she would settle in a home as she said she would never go in a home. she is so happy and loves her room enjoys the activities and overall the company and friendliness of all the staff.

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Review from Valerie B (Sister of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the nursing home to be clean and beautifully cared for.Whenever we come staff extremely helpful and attentive. The social life of the residents seem to be outstanding. My sister is really happy and contented. Could not ask for more.

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Review from NJ H (Daughter of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has thrived since moving into St Faith's. Despite the fact that mum's vascular dementia is a progressive condition, I feel the care she has received has helped prolonged her life and given her and the family a way of dealing with this awful disease.

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Review from R M (Son of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in after my dad passed away, he was her main carer at home as she is not mobile. Had a major operation in Birmingham (full knee replacement). She has settled so well, enjoys the company of everyone and the friendly efficient carers and activity staff. She feels safe and I have not seen
my mum so happy and well in a long long time.

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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for St Faith's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for St Faith's Nursing Home is calculated as follows: ( (97 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 109 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.725 Points relating to the number of positive Reviews for St Faith's Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 10 Positive Reviews ÷ 13.8 = 0.725

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Teresa

Teresa Weis

Job Title: Care home manager

Joined: 2018

Teresa became home manager of St Faith’s in August 2018 after 4 years as deputy manager and 5 years as head nurse.


Teresa qualified as a nurse 43 years ago and specialised early in her career in the ‘care of the older person’. When she joined Lilian Faithfull Care in 2001, she already had 10 years experience as a home manager but took the opportunity to go back to a hands-on nursing role. However, she quickly took on extra responsibilities which set her on the path to her present position.


In her role as home manager, Teresa is proud to be “leading a team which provides person-centred care to the most vulnerable in our society”. Teresa has an ‘open door policy’ ensuring she is always available for residents, families and staff. She explains “Although St Faith’s is a large nursing home all the staff here are on first name terms. Our staff structure means that everyone is supported and there is always someone to talk to.” Teresa and her team work closely with families keeping them involved in the care of their loved ones and ensuring lines of communication are always kept open.


Teresa is an avid reader and enjoys her family time with her four grandchildren and two daughters who have both followed in their mother’s footsteps into the social care sector.