Review from B B (Wife of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience

During my husband's stay, the staff and the care he receives have been excellent.
When I arrive to see him, everyone is very welcoming, also friends and family say the same.

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Review from A P (Power of Attorney of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience

This is the best care home I have had dealings with. The staff are friendly and show genuine concern for the residents.
Management are very approachable and easy to deal with.
Residents are well looked after.

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Review from Sue B (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience

Mum could be challenging and stubborn, but the staff dealt with her admirably, coaxing and cajoling and offering a cup of team whenever she was upset.

We were very happy with the care and compassion given to her by all of the staff.

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Review from Gary O (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience

Forest Court has been my mother's home for a decade. It is a wonderful place.
The staff and management have been excellent in every way.

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Review from Valerie S (Wife of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

The staff are always very welcoming and friendly.
During a recent illness, my husband was very well cared for. I felt I could trust them to look after him. The home is always clean and fresh. I have no personal experience of the food but my husband always says he had enjoyed his lunch. The cakes look

fantastic.

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Review from Ruth N (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience

When Dad came to Forest Court the level of care was a massive improvement on his previous home. We feel confident he is safe and well cared for. Staff are always very attentive and understanding of Dad's needs.

The staff make you feel very welcome and nothing is too much trouble.

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Review from Steve C (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care home and of the care given to my father.
All the staff are very attentive and listen to any request that I or my father have.
Would I recommend Forest Court to anyone? Yes, definitely.

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Review from Sue S (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience

My Father was a resident for five years On first impressions when we arrived in 2012 at Forest Court, it seemed a tired building but any concerns were soon dispatched. The staff were so caring, so helpful. Father, despite his dementia, settled into a routine and loved the food and garden. We were always

kept informed and from cleaners to manager the staff were friendly, kind and helpful.

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Review from Steve P (Son-in-law of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

Professional capable staff. Home is welcoming and residents seem well cared for. There always seems to be plenty of staff on duty so the resident's needs are met in a timely way.

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Review from Diane P (Wife of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my husband has received in this home since he arrived one year ago. The staff are so helpful, polite and cheerful. It makes my visits so much more bearable. I trust that this high standard will continue in the hands of the new owners.

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Review from K D (Son of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience

Whilst Forest Court has only been run by HC One for some two months, at the time of compiling this review, it is evident that there is a staffing problem, which I believe is being addressed.
However, with four communal rooms, I believe that staffing levels should provide for a member of staff to be

in each of these rooms at any given time.
I have witnessed, intervened and assisted in resolving issues between residents when no member of staff has been present and have had problems finding staff.
This is purely lack of staff, not unwillingness of staff.
In order to assist in such an instance, it may be beneficial if visitors were to receive instructions as to how to use the alarm system which is in every room.
My reason for making this statement is that once I had been briefed on the colour coding and which to use for what, I used it during my fathers last 48 hours in the home and a member of staff reached his room within a couple of minutes.
If visitors knew the details of the system, they could assist staff by being additional 'eyes & ears' to resolve issues that arise in the absence of staff.

Reply from Clare Sheehan, Care Advisor at Forest Court Care Home

Thank you for your comments. Although we have had to use more agency staff since transferring to HC-One, safe staffing levels have always been maintained and issues flagged with the recruitment team. The call bell system has been discussed with Relatives at meetings and I can flag again at the next Relative meeting on 26 April 2018. Staff do however routinely monitor lounge areas and the larger busier lounge has a consistent staff presence.

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Review from Terri T (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

The home is managed by someone who actually cares about their residents, not money. She has the empathy which is needed. She is very approachable and will do anything in her power to help put you at ease, trusting her dedicated team under her to look after and care for your loved one.
Nothing was ever

too much trouble.

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Review from H B (Sister of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience

My brother was treated with extreme kindness and care and dignity and the staff went far above anything we expected, making this difficult and sad time much easier for us, his family.
We were also treated with kindness and respect and can't express how grateful we are to all of the staff at Forset

Court for making my brother's final days as restful and peaceful as it could have been.
Thank you all.

Reply from Jayne Duck, Customer Services Administrator at Forest Court Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Sharon E (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience

Dad was in Forest Court for just over 2 years. In that time, he was very happy indeed. The staff were very professional and caring and also very patient with him. The food was always very good and enough of it. I would always recommend Forest Court to anybody.

Reply from Jayne Duck, Customer Services Administrator at Forest Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from B R (Relative of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

We are always very pleased with the excellent care. The nursing staff were always very kind and helpful. Also, kitchen staff were the same and reception staff no problems.

Reply from Simone Berkeley, Customer Service Advisor at Forest Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from Celia R (Wife of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience

My experience of this home was excellent. The care, patience and consideration shown to all the residents was also excellent.
I couldn't have wished for a better place for my husband to have spent his last days.
I can't praise this home and it's staff enough.

Reply from Simone Berkeley, Customer Service Advisor at Forest Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

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Review from Val L (Niece of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience

It is an excellent nursing home. All staff are very helpful, very caring and supportive especially when my aunt was very poorly.

Reply from Jayne Duck, Customer Services Administrator at Forest Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M T (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

The home is friendly, clean and tidy. The staff are well qualified and nothing is too much trouble. My dad loves it there. Despite his vascular dementia getting progressively worse.
Well done the team.

Reply from Emily Wilson, Customer Service Administrator at Forest Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from J B (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience

My mother has Alzheimers's and at Forest Court, we have found a care home that we can confidently feel she is being looked after and cared for in the most wonderful setting and within a lovely, caring and totally competent environment. She is as content as she has been for many years and we have no

hesitation in recommending it to anyone else.

Reply from Rose Pickering, Customer Service Administrator at Forest Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Marlene P (Wife of Resident) assisted by family/friend published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience

My husband was a resident here for 18 months and received excellent care. We would not hesitate to recommend this care home for people with dementia as their care and understanding was wonderful.

Reply from Lydia Waller, Customer Service Administrator at Forest Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Forest Court Care Home

Care Provided by Forest Court Care Home

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Funding & Fees Guide for Forest Court Care Home

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