Magnolia House

Grange Road, Northway, Tewkesbury GL20 8HZ
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9.3 56 Reviews
  • Magnolia House, Tewkesbury
The Grange is the biggest home in the Cedar Trust group, offering both residential and nursing care, delivered by a friendly and lively staff team. The building incorporates several lounges and seating areas to promote a homely atmosphere, whilst the large dining room means that on special occasions residents (and sometimes their visitors too) can join together for celebratory meals. The hairdressing salon is an attraction for the ladies especially and a most attractive courtyard garden offers a secure outside space for sitting or even a spot of gardening. A short drive from the medieval town of Tewkesbury, the home is within easy walking distance of local shops including a chemist and post office. Junction 9 of the M5 motorway is close by, enabling easy access for visiting.

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Care Provided by Magnolia House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 67 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lorraine Booth (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Magnolia House Reviews (56)

Total of 56, showing 1-20
9.3

Magnolia House has a Review Score of 9.3 (9.290) out of 10, based on 20 reviews in the last 2 years. Over all time Magnolia House has 56 reviews.

Overall Experience

  • 32
  • 19
  • 3
  • 2
  • 0

Date Published

56
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36

Review from B B (Husband of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon arrival, the reception and management team are always very welcoming and eager to help. All staff we come into contact with no one, my wife and always stop to say hello. My wife has late-stage dementia and is very well taken care of. We feel satisfied that her needs are met and she is comfortable,
safe and secure. She seems content and settled in this home.

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Review from Pauline E (Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone here is very friednly and mostly very kind. I'm grateful for the help I get, meals cooked, washing done etc. I don't need much personal care yet but I know I can ask for it when I do.
There are lots of interesting activities put on for us. The only thing I don't like is that supper is too
early.

Reply from Andy Butt, Head Office Executive at Magnolia House

Thank you for your lovely review. We are flexible on supper, so we'll be in touch to arrange this for you.


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Review from Shelia M (Respite Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would fully recommend. The staff are all friendly. If I needed full-time care, it would be a perfect option.

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Review from Debbie S (Friend of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is staying with you. I am so happy with the way the staff look after her. It is a nice place to stay. I would recommend it to family and friends. The staff are very nice and there and helpful, would tell anyone about it as my friend is so happy there.

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Review from Jackie T (Respite Resident) assisted by family/friend published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely place to stay, would tell everyone how nice it is and clean and staff are very nice there too. I am only in on respite care, but would stay there any time as lovely place and staff. Highly recommend it.

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Review from J W (Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I was unwell recently I had excellent care and always feel the staff are caring and helpful.

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Review from Alison G (Daughter-in-law of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really don't know how they do it but the team at Magnolia House provide a standard of care and kindness that is outstanding. I am so grateful to them for the work they do and their kindness.

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Review from Martin K (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is ever too much trouble for the team at Magnolia House. It is so reassuring to know my father is being looked after when we cannot visit. I'm so grateful for the care and attention everyone gives.

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Review from S K (Son-in-law of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has seemed quite happy at Magnolia House in the last two years that she has lived there being very hard of hearing she does not join in the social side of the home so I cannot comment.

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Review from Angie V (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled very well and praises the caring staff. She has been made to feel very welcome, and nothing is too much trouble. I am confident that my mother receives the very best care, which stops me from worrying about her. I love the way the carers take time to brush and style her hair.

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Review from Valerie W (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Magnolia House for a few months now, and I can honestly say we have nothing but praise for how she is cared for and made to feel as though nothing is too much trouble by all members of staff.

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Review from Vicki L (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in care at Magnolia House for eight months, and she has settled in very well. She thinks it's her house and refers to the lounge as her lounge, which is lovely. The staff are all very friendly and caring. My mum had a fall at night a few weeks ago, and they informed me straight away
and made sure she was all okay before settling her back into her bed.

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Review from Daphne K (Wife of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Magnolia House for 16 months and it is obvious the staff like him. The two ladies on reception are very good, nothing is too much trouble. The staff are very friendly and helpful, despite the difficulties with staff shortages. The home arranges lots of entertainment and activities
but unfortunately, my husband prefers to stay in his room. I highly recommend Magnolia House.

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Review from C C (Wife of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers and staff are excellent, although sometimes feel they are short-staffed. There can be very quiet weeks with not much going on for residents. Overall I am happy with the care and attention given.

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Review from J R (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We would like to say just how pleasing it is to be greeted by happy and helpful reception staff, always willing to help and understand us, as at times can be very emotional visits. We do understand staff shortages but at times this is noticeable and records are not marked as should be. The nursing and
caring staff do a job that is hard, emotional and at times difficult and they have our praise and understanding and we thank them.

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Review from A P (Wife of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are terrific for the most part there just aren't enough of them! Waiting for assistance for long periods of time - sometimes on the loo is not dignified. The call bell is an issue, taking long waits for an answer often. This is not criticising individuals, all the staff are lovely - I refer
you to my first sentence.

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Review from J S (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother appears to be well cared for and stimulated sufficiently within the nursing unit.
Her care is entirely self funded, so is very expensive.
Phone contact with the nursing staff is adequate and timely.
The admin staff are always helpful, advising and helping relatives with visits, phone/ipad
calls as most are abroad.

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Review from R T (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are happy and helpful.

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Review from Gina J (Niece of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, great facilities, provide exceptional care, both in the home and provide carers and transport for external appointments.

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Review from Barbara P (Wife of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Magnolia House for the last four months of his life. He needed a lot of care as he was unable to walk. I was very happy with the care he received from the friendly and helpful staff. The managerial staff were always available and any issues were dealt with speedily. I highly recommend
Magnolia House.

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Current Review Score: 9.3 (9.290)

Overview of Review Score

The Review Score of 9.3 (9.290) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.290 for Magnolia House is calculated as follows: ( (116 Excellents x 5) + (81 Goods x 4) + (36 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.29

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Magnolia House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Magnolia House

What types of Care is Magnolia House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Magnolia House provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Magnolia House have?

There are 67 Single Rooms.

What are the Facilities & Services at Magnolia House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Magnolia House to the centre of Tewkesbury?

2.2 mile(s) as the crow flies, distance by road may be significantly further.