Magnolia House

Grange Road, Northway, Tewkesbury GL20 8HZ
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9.3 56 Reviews
  • Magnolia House, Tewkesbury
The Grange is the biggest home in the Cedar Trust group, offering both residential and nursing care, delivered by a friendly and lively staff team. The building incorporates several lounges and seating areas to promote a homely atmosphere, whilst the large dining room means that on special occasions residents (and sometimes their visitors too) can join together for celebratory meals. The hairdressing salon is an attraction for the ladies especially and a most attractive courtyard garden offers a secure outside space for sitting or even a spot of gardening. A short drive from the medieval town of Tewkesbury, the home is within easy walking distance of local shops including a chemist and post office. Junction 9 of the M5 motorway is close by, enabling easy access for visiting.

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Care Provided by Magnolia House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 67 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lorraine Booth (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Magnolia House Reviews (56)

Total of 56, showing 21-40
9.3

Magnolia House has a Review Score of 9.3 (9.290) out of 10, based on 20 reviews in the last 2 years. Over all time Magnolia House has 56 reviews.

Overall Experience

  • 32
  • 19
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  • 0

Date Published

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Review from J W (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Magnolia House since last December and settled in well. She needed a lot of care and attention and was looked after very well. The staff were all very friendly and caring.

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Review from Beryl G (Wife of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for at Magnolia House. The care he was given was first-class. The staff were so loving and caring, nothing was too much trouble for him. They also were very patient with me as I was anxious on my husband's behalf, but they were equally kind to me and I will never ever forget that.

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Review from A R (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is extremely good. Staff are friendly and helpful. Care home is well looked after. Always clean and redecorated. Always enough activities for the clients to do.

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Review from J K (Resident) published on 28 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here three years, and in that time, always been cared for well by staff and carers. It has been sad that a number of excellent carers have left in that time to find other positions. The home is kept extremely clean by a team of cleaners. The food is excellent and varied with choices. The
rooms are kept warm. It is a pity the windows cannot be opened to allow more ventilation.

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Review from Patricia T (Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here and enjoy all the staff and facilities.

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Review from J W (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Difficult to score on most things as we are not allowed to see Mum's room. When Mum was taken ill recently we were allowed in her room where all her clothes were shoved in one drawer or on the bottom of the wardrobe as all her hangers had gone, she is often not wearing her own clothes. On a recent visit,
my mum had a large bandage on her leg. We asked why and the manager said it was a bruise but she didn't know how she got it. My mum cannot move about, so I'm doubtful she did it herself and the manager did not appear to be looking into the incident either!

Reply from Deputy Manager, Deputy Manager at Magnolia House

Our aim is to provide the highest standards of person-centred care and to ensure the safety and wellbeing of our residents, and our staff work extremely hard and long hours in what can sometimes be a challenging environment. It is disappointing that your recent experience did not meet your expectation, but all matters will be investigated, and we will continually look at what changes we can make to improve what we do. Should you wish to discuss further, please, contact Tincy Thomas the Home Manager at Magnolia House.


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Review from Julie R (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this facility since March 2021, and with his needs, I feel he is in the best place he has ever been. The staff are excellent, warm and attentive. I am regularly updated with any issues with his health and well-being. He is looked after and cared for in the best way possible, which
for me, is a much-needed relief.

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Review from Angela Q (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was in for respite care as her husband had a fall and he was her carer following a stroke. When seeing my mother her care was very poor. She was wearing another resident's clothes, her slippers were missing, her hair was so greasy. I thought that it had been dampened down, no glasses on so
she could not see. Nails long and overgrown digging into paralysed hand. I reported my thoughts when I returned her after an off-site visit but on the next visit, the situation was the same. So not responsive to care requirements. The wheelchair has gone missing and you would think with the covid restrictions personal items should not be shared amongst the residents! When mentioned to staff although every effort was made to find the wheelchair it still has not been found. Medications that have been prescribed three times a day. Only have evening written as instruction on the box so concerns over the correct supply of medicines.

Reply from Clare Sadlier, Office Support at Magnolia House

The views of all residents and their families are important to us and we are disappointed to read your feedback considering that our trained staff work long and hard hours in what can sometimes can be a challenging environment.
As a team we are committed to providing the highest standards of person centred care for all our residents and take on board your comments. Should you wish to discuss any matters in person please do not hesitate to contact the Home Manager.


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Review from J M (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing a loved one who has advanced dementia in care was an extremely difficult decision. Magnolia has made the transition effortless. They always phone if there are any concerns. Since being ay Magnolia our loved one is eating more and now has the opportunity to socialise. I have found all the staff
very easy to talk to. Video calls are available which are very helpful and the staff are there to support with calls. Our loved one looks clean and presentable. I don't have any problem calling Magnolia if I have concerns or questions. Nothing seems to bother them. Due to COVID I have not been able to see facilities or loved one room.

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Review from R S (Wife of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very happy where he is, so I am as well.

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Review from Raymond P (Son of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time we went to the care home the staff are friendly and polite and very talkative (Prior COVID). When we went in March to see my mother in a special room with floor to ceiling screen with a small microphone in the middle she seemed a little out of her comfort zone and could not hear what you
were saying as she is hard of hearing, and with us wearing masks which we know the reason for making it harder for her, but the lady carer who was with her was repeating what we were saying and she did interact some of the time.

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Review from K M (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and thoroughly professional. Happy atmosphere in the care home. Looking forward to viewing my father's room and the home in general once the 'green light' is given.

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Review from T H (Husband of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although not able to visit my wife for a long period, the home made sure communications were good. Given no reason to believe conditions inside the home have changed. An added bonus is that food is prepared and cooked on the premises.

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Review from David F (Son of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly and helpful at all times. They took great care of my mother whilst she was with them, under difficult circumstances at times. My mother was not always the easiest person to deal with, but the carers and staff treated her with respect and as much dignity as possible.
We could
not have asked for a nicer place for her to have spent the last year of her life.

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Review from Karen S (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not top of the range in terms of luxury or newness but managing the important things like friendliness, kindness, respect, responsiveness, decent food and some variety of rooms to sit in.
Mum did not want to go but enjoyed it nevertheless.
She does seem to have spent a lot of time on her own though
- I think she gave the impression that she was more able than she was and she lacked the confidence to leave her room as she didn't know her way back.

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Review from Janet B (Stepdaughter of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Stepfather recently passed away in the home.
The care given to himself and my family over the last week was outstanding.
He was only in the home sadly for 2 weeks before passing.
The Nurses and Carers did an amazing job.
Would Highly recommend the home to anyone.

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Review from Valerie W (Wife of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and the whole feeling of being at home. Wonderful staff.

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Review from Terence E (Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and wanted.

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Review from Veronica B (Niece of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt suffers with dementia and has gradually gone downhill since 2016. The carers and medical staff and all those working at The Grange that I have had contact with have been very caring, patient and professional in dealing with me and my needs and concerns and in caring for my Aunt. I was very worried
that the care home that I had chosen for my Aunt would provide good and loving care, my concerns have melted away as I've seen and experienced the love that all staff have shown.

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Review from David M (Friend of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and welcoming home, staff are always friendly and make me feel at home every time I visit. The pub is a great feature.

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Current Review Score: 9.3 (9.290)

Overview of Review Score

The Review Score of 9.3 (9.290) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.290 for Magnolia House is calculated as follows: ( (116 Excellents x 5) + (81 Goods x 4) + (36 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.29

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Magnolia House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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