Magnolia House

Grange Road, Northway, Tewkesbury GL20 8HZ
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9.3 56 Reviews
  • Magnolia House, Tewkesbury
The Grange is the biggest home in the Cedar Trust group, offering both residential and nursing care, delivered by a friendly and lively staff team. The building incorporates several lounges and seating areas to promote a homely atmosphere, whilst the large dining room means that on special occasions residents (and sometimes their visitors too) can join together for celebratory meals. The hairdressing salon is an attraction for the ladies especially and a most attractive courtyard garden offers a secure outside space for sitting or even a spot of gardening. A short drive from the medieval town of Tewkesbury, the home is within easy walking distance of local shops including a chemist and post office. Junction 9 of the M5 motorway is close by, enabling easy access for visiting.

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Care Provided by Magnolia House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 67 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lorraine Booth (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Magnolia House Reviews (56)

Total of 56, showing 41-56
9.3

Magnolia House has a Review Score of 9.3 (9.290) out of 10, based on 20 reviews in the last 2 years. Over all time Magnolia House has 56 reviews.

Overall Experience

  • 32
  • 19
  • 3
  • 2
  • 0

Date Published

56
3
6
20
36

Review from Hilary P (Wife of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at The Grange Care and Nursing Home since November last year. He has dementia with Lewy bodies and so his mental state can be very difficult at times.
He also broke his femur near his hip replacement and is non-weight bearing. This meant he is totally bed bound due to Parkinson's
he cannot feed himself.
The staff at The Grange are all cheerful and willing to help him at any time.
He is looked after very well moved and changed often during the day and night.
They also feed him and talk and reassure him when he is depressed. I feel he is being well looked after kept clean and tidy. He has a low bed and a crash mat for any falls. It is a relief to me to know he is in a safe environment.

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Review from Clifford T (Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family atmosphere - caring staff.

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Review from John W (Resident) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm treated like a royal, everyone is so kind it's like having an extended family.

Reply from Debbie Smith, General Manager at Magnolia House

Thank you so much for your kind comments, we do try to make all of our residents feel special.


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Review from C B (Son of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found everybody to be kind and caring and when asked, things have been put down and acted on. My mother and ourselves have always been treated with utmost respect and a smile, which goes a long way. All the staff are the same.

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Review from D P (Son of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly and helpful.

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Review from Michelle S (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has mixed dementia and whilst he was living with me at home he became a serious concern. Cedar Trust has given us both our lives back. He is happy and safe and I have peace of mind. Very lucky to have this care home.

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Review from J T (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, from the receptionist to the carers have always treated my mum with dignity and respect. We feel she is well looked after and every member of staff are usually friendly and helpful. Any problems are dealt with swiftly. I think overall, the care home is value for money but the carers would
benefit from doing less duties in order to be able to care for all the residents as they're always busy doing things.

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Review from John M (Son of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We always find the home warm and inviting. The care staff are always very friendly and go out of their way to help if they can. The food always looks good and ate ourselves here on boxing day and enjoyed. They are in process of decorating which is needed in parts. The worry of my mother has now been
shared!

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Review from O H (Son of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is being looked after very well.
The staff are caring and helpful and will assist me (her son) in any way they can.
There is a full calendar of activities that my mother can participate in.

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Review from Mary S (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was treated with dignity and her likes and dislikes noted and responded to whenever possible. The staff were caring and respectful both to my mother and her family and friends who visited. They welcomed all visitors at any time. They were very supportive when requests were made for special
arrangements when family traveled a distance i.e. taking mother to a lounge as they could spend one to one time in comfort. They respected the need to understand mothers special desire about her care and that they were able to reassure her he was safe and well.

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Review from Martin W (Son of Resident) published on 13 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 18 months, he has received kind, caring and professional support always. His room has been improved and always kept clean and tidy. His food is of the highest quality, varied and well presented. My mother and I visit him almost daily and have got to know the staff personally
and have learnt how good their leadership is.
When my mother, aged 91 was diagnosed with cancer I had no hesitation in seeking a room for her - all staff declared how honoured they would be to care for her in her final few months. Her transfer took just a few hours. I shall always be grateful to all the staff at The Grange and would recommend it to anyone.

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Review from Eamon M (Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If it hadn't been for the care, friendship and dedication of the staff at The Grange I wouldn't be here now. The food is spot on. From what I have encountered since I have been here it is excellent the staff and management basically saved my life as 7-8 weeks ago I was very poorly. I would recommend
The Grange to anyone that needed help, care and understanding I have received.

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Review from Alan M (Son of Resident) published on 25 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had just a short stay in The Grange, but during that time management and staff were very caring to mum, nothing was too much trouble. They were very supportive to mum and her family during mum's last days in The Grange. I will always be very grateful to them and would have no hesitation in
recommend The Grange, management and staff.

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Review from Sally H (Granddaughter of Resident) published on 23 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed by the care my nan received from her stay,

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Review from Louise W (Granddaughter of Resident) published on 23 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my grandmother received in her final week. It was a tough time for the whole family but made easier by the support and care my nan received. The kindness of all the nurses, carers and staff was amazing and I can't thank The Grange enough. Thank you!

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Review from Joy B (Daughter of Resident) published on 28 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff of this care home are extremely caring and attentive. They are always smiling and certainly enjoy their job. The Manager always has an open door and nothing is ever too much trouble. There is always a member of staff willing to discuss anything about my mums personal care and
if the rare occasion arises where I need to bring something to their attention it is dealt with immediately. My mum cannot speak highly enough of the staff and the care they give her. I am kept well informed by the staff if they have any concerns or any information regarding my mum.
I would certainly recommend The Grange and having looked around 30 care homes before choosing this one for my mum, I know I made the right decision.
In summary my mum has a lovely ground floor room, the care she receives is excellent, the food is wonderful (mums words) , always lots of activities to take part in if one wishes to do so, staff are always happy, helpful and approachable. I feel my mum is extremely safe and well looked after.

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Current Review Score: 9.3 (9.290)

Overview of Review Score

The Review Score of 9.3 (9.290) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.290 for Magnolia House is calculated as follows: ( (116 Excellents x 5) + (81 Goods x 4) + (36 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.29

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Magnolia House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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