Grevill House and Ashley Intermediate Care Centre

279 London Road, Charlton Kings, Cheltenham GL52 6YL
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9.7 104 Reviews
  • Grevill House and Ashley Intermediate Care Centre, Cheltenham
Grevill House offers up to 50 residents compassionate, individualised residential, nursing and respite care. This warm and friendly home is located on the eastern edge of Cheltenham in the delightful village of Charlton Kings.

On-site is The Ashley Intermediate Care Centre which provides rehabilitation and enablement for up to 15 people that are discharged from hospital but who are not quite ready to return home. They are supported by a multidisciplinary team from the local NHS Trust.

Cosy lounges, a bright dining room and spacious gardens are the perfect places to relax or socialise with family and friends. Residents are safe in the knowledge that their dedicated, professionally trained team are on hand around-the-clock to give high-quality care and support required enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give an opportunity to try something new. They make sure everyone is able to enjoy themselves to the fullest from large-scale group activities and events, like the summer fun day, to arts and crafts, doing a jigsaw, gardening or simply reading a book. Visits from outside entertainers happen regularly. The home has access to a minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Grevill House and Ashley Intermediate Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wioletta Meler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Grevill House and Ashley Intermediate Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,460
    • Self-Funded Residential Dementia Care £1,480 – £1,570
    • Self-Funded Nursing Care £1,783 – £1,783
    • Self-Funded Nursing Dementia Care £1,783 – £1,783
    • RESPITE Self-Funded Residential Care £1,480 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,625 – £1,725
    • RESPITE Self-Funded Nursing Care £1,958 – £1,958
    • RESPITE Self-Funded Nursing Dementia Care £1,958 – £1,958

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Grevill House and Ashley Intermediate Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home.


Grevill House and Ashley Intermediate Care Centre Reviews (104)

Total of 104, showing 1-20
9.7

Grevill House and Ashley Intermediate Care Centre has a Review Score of 9.7 (9.651) out of 10, based on 28 reviews in the last 2 years. Over all time Grevill House and Ashley Intermediate Care Centre has 104 reviews.

Overall Experience

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Review from Anne B (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a stroke, my husband came to Grevill House totally dependent on others for every aspect of his life. He could do nothing for himself. The care provided by the nursing staff and care assistants was exceptional. They were always cheerful and tried to engage with him in any way possible.
He was extremely well looked after and treated kindly and with compassion by all. I was always made to feel welcome and any request was acted upon immediately. I cannot speak highly enough of the care provided by Grevill House.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your very kind words about our home, the team and the care you received. It really does mean everything to us. It was a real pleasure caring for your husband. Very best wishes to you all.


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Review from K L (Son of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with dignity, respect and good humour. Staff were cheerful, caring and showed genuine interest in my mother, reassuring us that she was being taken care of and engaged with sensitivity as an individual person, not just a resident or patient.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your lovely review, we are very grateful. Person-centric care is at the heart of everything we do so we are really glad that this has come across. It was a real pleasure caring for your mother. Best wishes from everyone here at Grevill House.


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Review from Mary N (Son of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Grevill House and Ashley Intermediate Care Centre are really supportive of both my mother and my family. My mum can be and has challenging care needs but I found the team so patient despite difficulties with mum without complaining or becoming annoyed.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for leaving us such a lovely review, we are very grateful. We love caring for your mother. Wishing you all a Merry Christmas.


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Review from Denise W (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank Ashley House enough, the staff are amazing and great support from the manager and another lady.
Nothing was a trouble and I am a very protective daughter, a great place with great people.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for leaving us a review, we greatly appreciate it. The team at Ashley will be so pleased to read your positive words. Best wishes from everyone at Ashley House.


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Review from D F (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so kind to my mum who had dementia. They made sure she had her powder and lipstick on every day. They were also very supportive at Mum's end of life, laying her to rest with a posy of flowers. Thank you for everything.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

We are so sorry for your loss, from everyone here at Grevill House. It was an absolute pleasure caring for your mum and she will be greatly missed. If you are ever in the neighbourhood, please pop in, you and your family are always most welcome.


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Review from Lynne H (Wife of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at this home for 2 years. The care he has had has been exceptional. Nothing is too much trouble for the staff here. I have been with my husband for 44 years but have been married for 2 years. We got married in the home. The staff made it a wonderful day for us. A day I
will never forget. Thank you to the staff at Grevill House.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

It is most certainly our pleasure! We love having your husband reside with us and also getting to know you. What a day your wedding day was, we absolutely loved celebrating with you. Lots of love to you both from us all at Grevill House.


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Review from Adrian M (Brother of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a very regular visitor to Grevill House, where my twin brother is a resident. Although he has serious and complex health conditions, I am never worried about him as I know he is receiving the very best care. The whole team including the nurses, care team and housekeepers are all lovely.
I have
known the home manager for 12 years, as she was previously the head nurse at his previous home, where the care was also outstanding. It is often said that the shape of an organisation is a reflection of those at the top and this is definitely the case here. I always love going to Grevill as it is not only a chance to see my brother, but an opportunity to see all the staff whom I hold in the very highest regard. There was one thing I wanted to mention that encapsulates everything that is good about Grevill.
On his birthday, the cook had not only baked a cake for him but hand-iced 'Happy Birthday' and his name on it.
I have no hesitation in recommending Grevill to anyone.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for writing us such an amazing review, we really are grateful. Our staff will be so thrilled to read how positive you are about Grevill House and our staff and care. We love caring for your brother and we've enjoyed getting to know you too. Thank you so much for your recommendation and we will see you again, soon.


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Review from M A (Husband of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were extremely helpful. When asked for help and assistance, it was no trouble. My family cannot praise all staff enough for looking after my wife.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for leaving us a 5 star review, we really appreciate it. It's been a pleasure caring for your wife. our staff will be thrilled to read your feedback. Thank you!


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Review from T G (Wife of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the caring staff are wonderful. They made time to talk with me when I had questions. The admin, cleaning and nurses always managed to chat with me when I had concerns. My husband was always clean and comfy. He ate everything given to him. The area was always clean and tidy on the grounds lovely.
I wouldn't hesitate to recommend Ashley Intermediate Care Centre to anyone who asks. Thank you.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for your lovely review, we are really grateful. All the staff will be so chuffed to read how highly you rate the care, cleanliness and friendliness of our home. If there is anything else we can do for your husband, please let us know.


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Review from R P (Son of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff starting from management through to cleaning staff. Wonderful, helpful and fab.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your very kind words, we are so pleased.


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Review from A W (Wife of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Intermediate carers were so lovely to my late husband, nothing was too much trouble. They treated him with so much dignity as he suffered so much with vascular dementia and I wish there were more places like this.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your review, it was a pleasure caring for your late husband. He will be missed. We'd like to take the time to send you our condolences from everyone here at Ashley.


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Review from Gillian L (Friend of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend was a patient at Ashley Intermediate from June until August. The care he received from the staff was absolutely outstanding. Thank you for all you did. Amazing.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your kind words. The staff here at Ashley will be so thrilled to read this.


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Review from C B (Respite Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for respite care on 8th June 2024 and I am leaving here tomorrow on 29th June feeling much better.
The staff and doctors and nurses have all been delightful and the food delicious. I feel I have greatly benefitted from my stay at Grevill House.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

We're so pleased to read that you're feeling much better and you have benefitted from staying with us. It's been a pleasure caring for you, you will be missed. We hope to see you at one of our future events, we have our summer fete and also a summer BBQ planned. You are most welcome to attend. Thank you as well for your lovely words about our home, we are very grateful.


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Review from M B (Daughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Grevill House in March, she has taken a few weeks to settle in, the team has been very kind and patient with her, and she likes her carers. Living in another part of the country, we have a long drive, but we are made very welcome with tea and biscuits. My mother has a lovely room,
the dining area and lounge is bright and cheerful. When you enter Greville House, it is very clean and fresh. The manager is very approachable and understanding.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your very kind words, we are so thrilled to read how highly you rate the care and staff your mother has experienced with us. We love having your mother here and she has really settled in well here. Look forward to seeing you again, tea and cake will be waiting. Thanks!


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Review from C V (Niece of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my aunt's stay Covid lockdowns happened and long periods when the only lift was out of action happened. All of the staff did their best in those circumstances. Also, the home was totally refurbished. Our suggestions for improvements would be:
1. Stoma supplies and build-up drinks not be over-ordered
and kept in a cupboard not in residents' rooms. They are too small.
2. Ensuite bathrooms would improve comfort and dignity as other homes have.
3. The variety of activities provided is good and good quality but a bit erratic in provision. Staff should also encourage residents to attend more and remind and assist them to get to the activity.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for your review and recommendations for improvement, we really appreciate your feedback. These will be shared with the team and where possible, will be actioned as soon as possible.


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Review from J L (Daughter of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was made to feel welcome immediately. She was very anxious and frail when she arrived at Grevill House and Ashley Intermediate Care Centre in December 2023. The change in her has been amazing due to the staff and their care of her. They took time to get to know her and encouraged her to have the
confidence to try things independently i.e. dressing/personal care. Mentally and physically she is so much happier than she was when she arrived.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for your review, we really appreciate it. It's so nice to hear about the positive change in your mum since she arrived with us. As a team, we really like to get to know our residents to ensure we provide the best care and support to meet their needs, as well as ensure they are happy living here. Your words will be shared with the whole team here, so thank you.


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Review from Sarah L (Granddaughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the care my nan received as a family. During her initial few days/weeks when she felt nervous and anxious, the staff were kind, supportive, and patient. They built her confidence to be comfortable in her new environment.
All staff were very welcoming of us as family and were always
willing to answer any questions we had.
My nan was sad to leave for her permanent resident home. The care provided built her strength and confidence hugely.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for leaving us such a kind and detailed review, we really appreciate it. Our staff will be thrilled to hear how they helped build your Nan's confidence. It was a pleasure caring for her and from everyone here at Grevill/Ashley, we wish her all the best in her new home. Best wishes to you all.


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Review from Philip C (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, caring and very attentive towards the care of my mother.

Reply from Rowen Campbell, on behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for sharing your experiences of our home, we appreciate you taking the time to write us a review.


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Review from R R (Brother of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very poorly and confused when she left hospital but when she arrived at Ashley we knew she would be happy. The staff are beyond comparison, they treated her as if she was a family member. The care she received as she became more unwell was fantastic. I really liked the way the staff interacted
with one another and always felt my sister was included and loved. The atmosphere was always happy and lighthearted, but underneath, the serious business of life and death was conducted in the most professional and caring way. She was a very sociable person and the staff laughed and chatted to her. Although always busy without exception the staff treated her as a person chatting to her, and making her last days incredibly comfortable and calm. I would like to thank each and every one concerned with my sister's care and if I could give more than ten out of ten I would. The staff treated my wife and myself in the most caring way too, cups of tea, kind words and laughter.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Wow, what a fantastic review! We are so, so grateful for your kind words. At Ashley/Grevill we aim to go above and beyond for all our residents and their families - we appreciate this can be a difficult time so we try and make things as pleasant as possible. It was a pleasure caring for your sister and she will be greatly missed. If you are ever passing, please do pop in for a cup of tea, you are always welcome here.


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Review from T F (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment mum arrived, she was made to feel welcome by all the staff. She is very happy and well looked after at Ashley Intermediate Care Centre. I would recommend it to my friends and family.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for your review and for your recommendation - we really appreciate it. It's lovely to hear how welcoming you think our home is, this has made our day. Please come and say hello next time you are visiting.


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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Grevill House and Ashley Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Grevill House and Ashley Intermediate Care Centre is calculated as follows: ( (246 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 315 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grevill House and Ashley Intermediate Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Suzi

Suzi Meler

Job Title: Home Manager

Joined: 2011

Suzi has worked for OSJCT since 2011, she has a wealth of experience including leading the Monkscroft team to achieve CQC Outstanding. In her previous role as Clinical Lead for the Gloucestershire region, she was instrumental in securing setting up and leading 5 Assessment Units across the region.


As the Home Manager, Suzi is committed to maintaining the highest standards of care, ensuring that each resident feels valued, safe, and comfortable within our community.


With a focus on continuous improvement, Suzi actively encourages open communication, actively listening to the concerns and suggestions of residents, families, and staff to enhance our care services further.


Katarzyna

Katarzyna Glowacka

Job Title: Deputy Manager

Joined: 2015

Katarzyna Glowacka (Kasia) is a dedicated and experienced nurse with a remarkable journey in the healthcare field. Kasia's nursing career began in 1995. In 2015 she began her career with the Orders of St John Care Trust, starting as a nurse at Bohanam House.


In 2020, Kasia's passion for nursing led her to Chestnut Court, where she took on the role of Senior Nurse in the Assessment Unit. In April 2023, she became an invaluable member of the Grevill House team where on September 18, Kasia was appointed as Deputy Manager.


As Deputy Manager, Kasia plays a pivotal role in the management of Grevill House, working closely with the Home Manager to ensure that the home operates in accordance with the policies and guidelines laid down by OSJCT. Additionally, she is the Lead Person for Infection Control at Grevill.


Outside of her rewarding career, Kasia is a loving mum of two sons and enjoys various hobbies, including travelling, sailing, capturing the beauty of nature through photography, attending live music concerts, and cherishing quality time with her family.


Frequently Asked Questions about Grevill House and Ashley Intermediate Care Centre

What types of Care is Grevill House and Ashley Intermediate Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grevill House and Ashley Intermediate Care Centre provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Grevill House and Ashley Intermediate Care Centre have?

There are 65 Single Rooms.

What are the Facilities & Services at Grevill House and Ashley Intermediate Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grevill House and Ashley Intermediate Care Centre to the centre of Cheltenham?

1.8 mile(s) as the crow flies, distance by road may be significantly further.