Grevill House and Ashley Intermediate Care Centre

279 London Road, Charlton Kings, Cheltenham GL52 6YL
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9.7 104 Reviews
  • Grevill House and Ashley Intermediate Care Centre, Cheltenham
Grevill House offers up to 50 residents compassionate, individualised residential, nursing and respite care. This warm and friendly home is located on the eastern edge of Cheltenham in the delightful village of Charlton Kings.

On-site is The Ashley Intermediate Care Centre which provides rehabilitation and enablement for up to 15 people that are discharged from hospital but who are not quite ready to return home. They are supported by a multidisciplinary team from the local NHS Trust.

Cosy lounges, a bright dining room and spacious gardens are the perfect places to relax or socialise with family and friends. Residents are safe in the knowledge that their dedicated, professionally trained team are on hand around-the-clock to give high-quality care and support required enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give an opportunity to try something new. They make sure everyone is able to enjoy themselves to the fullest from large-scale group activities and events, like the summer fun day, to arts and crafts, doing a jigsaw, gardening or simply reading a book. Visits from outside entertainers happen regularly. The home has access to a minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Grevill House and Ashley Intermediate Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wioletta Meler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Grevill House and Ashley Intermediate Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,460
    • Self-Funded Residential Dementia Care £1,480 – £1,570
    • Self-Funded Nursing Care £1,783 – £1,783
    • Self-Funded Nursing Dementia Care £1,783 – £1,783
    • RESPITE Self-Funded Residential Care £1,480 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,625 – £1,725
    • RESPITE Self-Funded Nursing Care £1,958 – £1,958
    • RESPITE Self-Funded Nursing Dementia Care £1,958 – £1,958

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Grevill House and Ashley Intermediate Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home.


Grevill House and Ashley Intermediate Care Centre Reviews (104)

Total of 104, showing 21-40
9.7

Grevill House and Ashley Intermediate Care Centre has a Review Score of 9.7 (9.651) out of 10, based on 28 reviews in the last 2 years. Over all time Grevill House and Ashley Intermediate Care Centre has 104 reviews.

Overall Experience

  • 79
  • 24
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Date Published

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Review from S B (Son of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been in Ashley Intermediate Care Centre the care she has received has been excellent. Staff go above and beyond for my mum and her family. The room was cleaned to excellent standards, mum loves the food. The unit lead, nurses, care staff and housekeeper are always approachable and helpful.
Mum feels safe. If it wasn't an assessment unit I know my mum would like this to be her home.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

We really appreciate your great review! It's so great to hear how highly you rate our home's care, staff and facilities. It's a pleasure caring for your mum and we love hearing that she considers this a safe place to stay and enjoys the food! Thank you so much!


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Review from A F (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed in the Ashley Centre from October to December 2023 after discharge from hospital.
The whole team at the Ashley Centre provided a high level of care and compassion to my father who was being treated for Parkinsons, sadly he passed away at the unit but we take huge comfort that he was
surrounded by carers who adored him.
The team became like family to us, always greeting my mother and I will a smile, providing a much-needed cup of tea and a comforting word when needed. They honestly went above and beyond what we had expected.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Many thanks for your heartfelt review, we greatly appreciate it. It was an honour caring for your father. We definitely adored him! We like to think that we are a big family here at Grevil/Ashley, so it's fantastic to hear that you felt this. You and your mum are always welcome to pop in for a cup of tea at any time.


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Review from Valerie F (Wife of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed in the Ashley Assessment Unit from October to December 2023. The staff were amazing giving a first-class service. Although my husband was in the final stages of Parkinson’s Disease, leaving him unable to speak, the staff were always patient, and ready to help him. The team gave both
myself and my daughter a huge amount of support and compassion during an extremely difficult and stressful time.
I found the Ashley Assessment Unit to always be extremely clean and tidy, a real credit to the staff.
I would recommend it 100%.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for your kind words, we really appreciate it. We are very sorry for your loss, it was a pleasure caring for your husband. The staff at Ashley will be so thrilled to read how highly you rated the care we provided to your husband.
If there is anything we can do further for you or your daughter, please let us know.


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Review from Lynne F (Relative of Resident) published on 6 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalled at lack of attendance of staff. Apart from a person who admitted me, there was no sign of another non-residential person. Found my brother-in-law lying on his bed without a stitch of clothing, nothing to protect his modesty. Covered him with a sheet, he was barely conscious and obviously in
a great deal of pain due to his bed sores.
His room light had been dimmed, a case of out of sight, out of mind. This place should be shut down! Total disregard for residents.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

We are sorry to hear that you are not satisfied with the care your brother-in-law has received with us. We pride ourselves in delivering the highest quality of care and to read this comes as a shock to the staff at Grevill House. Our Home Manager would like to call you to discuss this further, please can you make contact with the Home, so we have the best contact number to call you on. Alternatively, you can also contact our Feedback and Complaints Officer by email – complaints@osjct.co.uk.


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Review from B G (Husband of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is that the care and help of residents rests at a very satisfactory level, as previously confirmed by me. Despite some technical problems experienced during refurbishment, the dedication of all staff and their overcoming obstacles was noticeable.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for taking the time to write us a review; we are really grateful. Our staff do go above and beyond, and I'm thrilled that this is noticed. We are looking forward to the refurbishment being complete. Do say hello next time you are here.


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Review from Robert A (Husband of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good - all staff are very helpful.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

We love having your wife here with us. Thank you for saying how helpful our staff are here; we greatly appreciate it!


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Review from Anthea B (Daughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints what so ever for the care and attention my mother received while she was in Ashley Intermediate Care Centre. She was looked after very well. Everywhere was always clean and tidy. The staff are very patient and really do their jobs well.

Reply from Rowen Campbell, on behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thanks very much for taking the time to write us a review and what kind words. It was a privilege for the team to care for your mother.


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Review from S B (Friend of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Clean and bright environment. The resident we visited spoke highly of his care, the food and the staff. Warm welcome with a nice cup of coffee. Would recommend to others, a nice place to rehabilitate.

Reply from Rowen Campbell, on behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for taking the time to write us a review and for your recommendation. I'll make sure the team sees your feedback, as I know they appreciate it.


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Review from A P (Wife of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grevill House is a very nice friendly care home and I have always felt very welcome when I visit. The staff are all excellent. My husband was admitted into Grevill in January 2020 after a very stressful two and a half months in hospital and has many communication and mobility issues after a stroke,
but the staff are very patient with him. The last two years with Covid lockdowns have been very difficult for everyone but it is good to see the residents now able to enjoy the many activities organised for them again.

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Review from Sheila B (Wife of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to Ashely Intermediate Care Centre. My husband was transferred from the hospital to Ashley for assessment. Because of our postcode and our medical centre, he was kept at Ashley for eighteen weeks, mainly because his allocated social workers were very very slow, particularly financially.
The staff cared for him outstandingly, medically and mentally. The stoma bag and bladder problems were dealt with efficiently and quickly. The staff became his friends. He also suffers from Lewy body disease.

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Review from R A (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Grevill House for seven months now. She is happy, content and safe there. The staff are friendly, professional, supportive, kind and welcoming at all times. Mum's room is clean, tidy and well-kept. The meals are nutritional and what she likes. Mum has very much enjoyed the
choir and hymns. She enjoys having conversations with the staff and listening to their stories. My family and I are very happy with the service. Thank you!

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Review from L S (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a lovely atmosphere in Grevill House and Ashley Intermediate Care Centre. All the staff are very friendly and make you feel part of 'the family'. My father seems happy there and always says he is well looked after. Staff know my father by name and will pop their heads around his door for
a chat when passing which is lovely. When my father first arrived at Grevill House the staff went out of their way to make him feel welcome and to help him settle in. My only grumble is that, on a couple of occasions, I feel Grevill House should have let me know earlier about minor problems surrounding my father's care which were easily fixed once I knew what the issues were.

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Review from P B (Resident) assisted by family/friend published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like there to be more outings.

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Review from Darren W (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank every single person for the care provided to my father, who passed in their care. The treatment was done with the utmost care and attention allowing us both to be present for a peaceful passing. Also, the support provided to my mum (who is also a resident) and myself was done with
empathy. I know my mum will be further supported by this loss by all in her care that I’m extremely grateful for.
Thanking everyone again.

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Review from J L (Respite Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a resident in Grevill House for two weeks as a respite resident, following an accident abroad that resulted in a broken leg and a broken wrist. The manager was very helpful and proactive in arranging assessment and acceptance whilst I was still in German and showed much flexibility over dates
for my stay. The staff were very friendly and welcoming and I received good care. The accommodation was due to be refurbished but this had been delayed due to Covid, refurbishment of rooms would be desirable. The food was good but sometimes not very hot.

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Review from Ian B (Son of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the highest standards of care from exceptional and compassionate carers. As a visitor, I was always looked after and supported, which was very much appreciated, especially during the difficult Covid impacted times. Genuinely caring and dedicated staff - thank you.

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Review from B J (Resident) assisted by family/friend published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like more information regarding the care - lack of communication. The staff are very helpful.

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Review from Arthur C (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dues to Covid restrictions I am unable to comment on all the questions. What I can say is that all the staff I have met have been very kind considerate and helpful. The home seems very secure and friendly. My mother on our visits is relaxed and very happy. Thank you.

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Review from L A (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum has been at Ashley Intermediate Care Centre since 11th April 2021 and during that time she has received exemplary care. Mum has been cared for in a very caring and compassionate way and everything has been done to make my mum's stay as comfortable as possible. All the staff have always accommodated
my phone calls, video calls and visits. I cannot praise you all enough! You are amazing!

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Review from S S (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say that despite the current difficulties, the care and support my mum received was excellent. She was really well looked after and although I was unable to see her properly, I had every confidence that she was being well looked after. I would certainly recommend Ashley House as an excellent
assessment centre.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Grevill House and Ashley Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Grevill House and Ashley Intermediate Care Centre is calculated as follows: ( (246 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 315 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grevill House and Ashley Intermediate Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Suzi

Suzi Meler

Job Title: Home Manager

Joined: 2011

Suzi has worked for OSJCT since 2011, she has a wealth of experience including leading the Monkscroft team to achieve CQC Outstanding. In her previous role as Clinical Lead for the Gloucestershire region, she was instrumental in securing setting up and leading 5 Assessment Units across the region.


As the Home Manager, Suzi is committed to maintaining the highest standards of care, ensuring that each resident feels valued, safe, and comfortable within our community.


With a focus on continuous improvement, Suzi actively encourages open communication, actively listening to the concerns and suggestions of residents, families, and staff to enhance our care services further.


Katarzyna

Katarzyna Glowacka

Job Title: Deputy Manager

Joined: 2015

Katarzyna Glowacka (Kasia) is a dedicated and experienced nurse with a remarkable journey in the healthcare field. Kasia's nursing career began in 1995. In 2015 she began her career with the Orders of St John Care Trust, starting as a nurse at Bohanam House.


In 2020, Kasia's passion for nursing led her to Chestnut Court, where she took on the role of Senior Nurse in the Assessment Unit. In April 2023, she became an invaluable member of the Grevill House team where on September 18, Kasia was appointed as Deputy Manager.


As Deputy Manager, Kasia plays a pivotal role in the management of Grevill House, working closely with the Home Manager to ensure that the home operates in accordance with the policies and guidelines laid down by OSJCT. Additionally, she is the Lead Person for Infection Control at Grevill.


Outside of her rewarding career, Kasia is a loving mum of two sons and enjoys various hobbies, including travelling, sailing, capturing the beauty of nature through photography, attending live music concerts, and cherishing quality time with her family.