Grevill House and Ashley Intermediate Care Centre

279 London Road, Charlton Kings, Cheltenham GL52 6YL
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9.7 104 Reviews
  • Grevill House and Ashley Intermediate Care Centre, Cheltenham
Grevill House offers up to 50 residents compassionate, individualised residential, nursing and respite care. This warm and friendly home is located on the eastern edge of Cheltenham in the delightful village of Charlton Kings.

On-site is The Ashley Intermediate Care Centre which provides rehabilitation and enablement for up to 15 people that are discharged from hospital but who are not quite ready to return home. They are supported by a multidisciplinary team from the local NHS Trust.

Cosy lounges, a bright dining room and spacious gardens are the perfect places to relax or socialise with family and friends. Residents are safe in the knowledge that their dedicated, professionally trained team are on hand around-the-clock to give high-quality care and support required enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give an opportunity to try something new. They make sure everyone is able to enjoy themselves to the fullest from large-scale group activities and events, like the summer fun day, to arts and crafts, doing a jigsaw, gardening or simply reading a book. Visits from outside entertainers happen regularly. The home has access to a minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Grevill House and Ashley Intermediate Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wioletta Meler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Grevill House and Ashley Intermediate Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,460
    • Self-Funded Residential Dementia Care £1,480 – £1,570
    • Self-Funded Nursing Care £1,783 – £1,783
    • Self-Funded Nursing Dementia Care £1,783 – £1,783
    • RESPITE Self-Funded Residential Care £1,480 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,625 – £1,725
    • RESPITE Self-Funded Nursing Care £1,958 – £1,958
    • RESPITE Self-Funded Nursing Dementia Care £1,958 – £1,958

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Grevill House and Ashley Intermediate Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home.


Grevill House and Ashley Intermediate Care Centre Reviews (104)

Total of 104, showing 41-60
9.7

Grevill House and Ashley Intermediate Care Centre has a Review Score of 9.7 (9.651) out of 10, based on 28 reviews in the last 2 years. Over all time Grevill House and Ashley Intermediate Care Centre has 104 reviews.

Overall Experience

  • 79
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Date Published

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Review from Brian S (Son of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was sent to Grevill by the hospital during the Covid period on discharge from hospital after a fall and I had no say in it at all. However, Grevill is quite close to us for convenience. Due to the Covid restrictions, we were not allowed to visit him which caused him to be quite confused and
stressed. The staff were absolutely brilliant with him and arranged Video and phone calls for me to speak and see him, which due to his condition was a great help. He was happy there and they made a real fuss of him. He had Dementia and was 97 years old. He was an electrical engineer during his working life. In late March this year, he suddenly deteriorated culminating in his death on 31 March 2021. I cannot speak highly enough of the care and attention given to him throughout his stay, especially so in his final days.

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Review from Natalie A (Wife of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Grevill House very anxious. He had not been eating or caring for himself at all. Since being at Grevill House, he is a new man. All the staff is amazing with him. nothing is too much trouble. He has put on weight due to all the lovely food. he is so relaxed. I have not seen him so
relaxed in a long long time. I couldn't wish for anymore.

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Review from J G (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everywhere was clean and bright. All residents needs were catered for. There was a variety of activities to stimulate. Lots of friendly, cheerful interaction.

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Review from P C (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, age 98, spent several weeks in Grevill House recovering from a broken right arm. She needed 24/7 nursing care; the care she received in Grevill House exceeded our expectations. All the staff we met were kind, caring and professional. Mum was very well looked after and happy. Residents are
treated as individuals, and their needs and feelings are catered for and respected. We, as a family, can only speak in the highest terms of the care Mum received, and very grateful to all the staff at Grevill House, thank you.

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Review from L N (Daughter-in-law of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grevill House has a friendly and supportive culture. Mum, at 98 and usually very independent was made to feel at ease. The staff are superb, very friendly and can't do enough. She also enjoyed making friends in the lounge area every day and joining in the activities.
The food was excellent, and it
is nice that the residents get to choose an option. The facilities are very clean and safe.

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Review from B W (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Grevill House at the end of September 2019, at the age of 85. She was treated with great care, compassion and quickly began to enjoy her time there.
Following a stroke, she received excellent nursing care and was treated with great dignity until her death.
The members of her family
were given great support and were made welcome at any time of day or night. Management was especially good, and the manager always had time for us.

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Review from E R (Respite Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received the most excellent care here at Grevill House for several weeks. It has a lovely warm atmosphere and all the staff are very caring and friendly. We have many laughs.
The residents too are friendly and happy and have great fun with the entertainers, which come daily.
I must thank
everyone here for looking after me so well, and I am really sad to leave.
Thank you all!

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Review from Dawn B (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff at Grevill House for going above and beyond their role of housekeeper, maintenance, carer, nurse and entertainment.
Our mum was terminally ill with MND which made her bedridden and totally reliant on the staff. We would often find staff sitting by our mother's bedside
making her laugh or entertaining her. In some cases, staff that had left the establishment or were on their days off would come and sit with Mum. In particular, the lady who would bring her puppy in to see Mum on a regular basis.
Any small issue we had was dealt with swiftly by the manager, no issue was ever too small!
Mum made many friends of the staff during her six month stay and a testament to that is the number that will be attending her funeral next week.
Thank you to all the staff that cared for our mum and us during a very stressful time. On the morning that mum passed the nurse in charge was amazing, thank you!

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Review from L T (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well organised workwise. Very helpful and want to please. 'Firm ways' to be sure of success. Needed patience for results.

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Review from Audrey J (Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very little to say. Everything was excellent.

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Review from Margaret G (Respite Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we have received at Ashley is phenomenal like being a lovely family cheery words from morning to until night. What nice friends we have made and hope to stay in touch. There is such a fun-filled atmosphere enjoyed by us all. Congratulations to you all at Ashley and many thanks.

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Review from Elizabeth (Daughter of Resident) published on 17 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most people only write a review once their relative has left the home but my mum has been resident since October 2017 and I hope she will be here for many more years. Her care in this home has been exceptional. All the residents in this home are known by their first name, their every need is catered
for, and the staff make the residents stay very personal as if they are inviting them into their home. The home is very clean and pleasant to visit. The residents are entertained and encouraged to join in the daily activities. There are also trips which help to trigger memories that the staff can share with the residents. The staff know all the resident's likes/dislikes, hobbies, talents, previous history and they encourage the residents to share and remember these. i.e. my Mum loved gardening and during the summer they encourage her to get out in the garden and help tend the flower beds (even though she can only hold the trowel). This is an exceptional caring home.

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Review from D R (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely atmosphere, the staff and manager are very helpful.

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Review from Sheila K (Resident) assisted by family/friend published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere here is great. Staff have been lovely - they take time to explain things, nothing's too much trouble.
I have felt safe here especially at night and staff check on you all the time.
It has been a nice calm and peaceful place to stay.

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Review from Margaret L (Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault Ashley.

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Review from M B (Resident) assisted by family/friend published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warmly welcomed. Staff caring and professional. Food is excellent but the choice appears limited. Received much needed support and care. Arrived in a wheelchair, now able to walk the corridor.
Restored my confidence after such a traumatic experience.

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Review from M B (Respite Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my stay here to be most helpful to my recovery. Staff were most helpful and encouraging. I put my recovery down to this and attitude and to the pleasant atmosphere.

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Review from David R (Resident) assisted by family/friend published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very welcoming facility with very comfortable individual rooms. The level of staff care provided by the trust is very high. The aim of the centre was to ensure that I could go home fully independent and both the therapy staff and care staff made this possible and encouraged me throughout to take a
full part in this process.
I am happy to recommend Ashley Intermediate Care Centre.

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Review from Lorna W (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our opinion of Grevill house has not changed since our mother became a resident two and a half years ago. In fact, if we could give a higher rating - we would. The care she receives goes so far above and beyond what might be expected

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Review from Sally H (Respite Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care from staff who were always patient and kind. The food was consistently good and plentiful. The bedroom was comfortable, as was the bed and there was plenty of wardrobe and cupboard space. Provision of a TV/radio was really valuable.
I have enjoyed my stay at Ashley Intermediate
Care Centre and really have mixed feelings about leaving.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Grevill House and Ashley Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Grevill House and Ashley Intermediate Care Centre is calculated as follows: ( (246 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 315 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grevill House and Ashley Intermediate Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Suzi

Suzi Meler

Job Title: Home Manager

Joined: 2011

Suzi has worked for OSJCT since 2011, she has a wealth of experience including leading the Monkscroft team to achieve CQC Outstanding. In her previous role as Clinical Lead for the Gloucestershire region, she was instrumental in securing setting up and leading 5 Assessment Units across the region.


As the Home Manager, Suzi is committed to maintaining the highest standards of care, ensuring that each resident feels valued, safe, and comfortable within our community.


With a focus on continuous improvement, Suzi actively encourages open communication, actively listening to the concerns and suggestions of residents, families, and staff to enhance our care services further.


Katarzyna

Katarzyna Glowacka

Job Title: Deputy Manager

Joined: 2015

Katarzyna Glowacka (Kasia) is a dedicated and experienced nurse with a remarkable journey in the healthcare field. Kasia's nursing career began in 1995. In 2015 she began her career with the Orders of St John Care Trust, starting as a nurse at Bohanam House.


In 2020, Kasia's passion for nursing led her to Chestnut Court, where she took on the role of Senior Nurse in the Assessment Unit. In April 2023, she became an invaluable member of the Grevill House team where on September 18, Kasia was appointed as Deputy Manager.


As Deputy Manager, Kasia plays a pivotal role in the management of Grevill House, working closely with the Home Manager to ensure that the home operates in accordance with the policies and guidelines laid down by OSJCT. Additionally, she is the Lead Person for Infection Control at Grevill.


Outside of her rewarding career, Kasia is a loving mum of two sons and enjoys various hobbies, including travelling, sailing, capturing the beauty of nature through photography, attending live music concerts, and cherishing quality time with her family.