Grevill House and Ashley Intermediate Care Centre

279 London Road, Charlton Kings, Cheltenham GL52 6YL
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9.7 104 Reviews
  • Grevill House and Ashley Intermediate Care Centre, Cheltenham
Grevill House offers up to 50 residents compassionate, individualised residential, nursing and respite care. This warm and friendly home is located on the eastern edge of Cheltenham in the delightful village of Charlton Kings.

On-site is The Ashley Intermediate Care Centre which provides rehabilitation and enablement for up to 15 people that are discharged from hospital but who are not quite ready to return home. They are supported by a multidisciplinary team from the local NHS Trust.

Cosy lounges, a bright dining room and spacious gardens are the perfect places to relax or socialise with family and friends. Residents are safe in the knowledge that their dedicated, professionally trained team are on hand around-the-clock to give high-quality care and support required enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give an opportunity to try something new. They make sure everyone is able to enjoy themselves to the fullest from large-scale group activities and events, like the summer fun day, to arts and crafts, doing a jigsaw, gardening or simply reading a book. Visits from outside entertainers happen regularly. The home has access to a minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Grevill House and Ashley Intermediate Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wioletta Meler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Grevill House and Ashley Intermediate Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,460
    • Self-Funded Residential Dementia Care £1,480 – £1,570
    • Self-Funded Nursing Care £1,783 – £1,783
    • Self-Funded Nursing Dementia Care £1,783 – £1,783
    • RESPITE Self-Funded Residential Care £1,480 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,625 – £1,725
    • RESPITE Self-Funded Nursing Care £1,958 – £1,958
    • RESPITE Self-Funded Nursing Dementia Care £1,958 – £1,958

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Grevill House and Ashley Intermediate Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home.


Grevill House and Ashley Intermediate Care Centre Reviews (104)

Total of 104, showing 61-80
9.7

Grevill House and Ashley Intermediate Care Centre has a Review Score of 9.7 (9.651) out of 10, based on 28 reviews in the last 2 years. Over all time Grevill House and Ashley Intermediate Care Centre has 104 reviews.

Overall Experience

  • 79
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Review from J L (Wife of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband lived here for his last 14 months. The building is not new and is quite compact. We liked this as it made it feel like a home from home, not an institution. The staff treated him with respect, kindness and good humour. They kept him looking like 'himself' - a daily shave and fresh, clean
clothes. They offered him appetising meals. They kept him safe by gradually altering the level of care he required. They made his friends and family feel welcome and comfortable - and in those last few days, took extra care of him and all the family. We could not have asked for a more caring environment at a very distressing time.

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Review from Sheila H (Cousin of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House was an amazing place for my cousin to be taken to after being in hosptial. The care home manager and all the staff are amazing, nothing was too much trouble.
They were always so happy in their work and so kind to my cousin, she went home a completely new lady. I cannot recommend it more
highly. Excellent place.

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Review from Sue P (Wife of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Grevill House are amazing, they are very friendly and helpful and always on hand to help and give you information about your family member. They have done an amazing job looking after my husband and I am extremely grateful for everything they have done. They are a credit to the nursing
profession and credit to Grevill House. The manager is very helpful and friendly, she is a credit to have. Thank you so much for everything.

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Review from Freda R (Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone from the cleaners to the top helpers were so helpful and pleasant. The food is the best.

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Review from Florence M (Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone here has been wonderful, they have looked after me well and also the food has been cooked lovely.

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Review from E M (Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here.

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Review from R M (Respite Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been lovely and I now feel ready to go home, thanks to the support of very supportive staff.

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Review from Alan J (Son of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

That Grevill House is a special place is apparent immediately on walking through its doors. The atmosphere is friendly and positive, the residents are clearly comfortable and feel at home, and the staff - from caterers and carers through to nurses and management - are committed and kind-hearted. The
end-of-life care my Mum received was truly excellent and I cannot thank Grevill House enough for that.

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Review from A R (Wife of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent a short time at Grevill House after being in hospital for nine months with various medical problems.


He was well cared for, with respect by all the staff employed there. The staff were always happy to discuss any concerns you may have with regards to your relative.


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Review from Paul C (Husband of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent relaxed care home with wonderful management. All staff are kind, thoughtful and helpful.

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Review from Joyce S (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it's very good, they make meals and if you want anyone in the night you can get hold of someone.

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Review from Jean R (Respite Resident) assisted by family/friend published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Grevill House was very good. The manager was very good also, the staff was very kind and helpful. If you asked the staff for help they did it straight away. They were so excellent.

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Review from Reginald W (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review pertains to Ashley House. In other words a rehabilitation centre and a highly professional organisation.
Everything is organised with that in mind. Helpers are kind but firm, pushing a bit more to get patients fit(ter).
Altogether a splendid facility.

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Review from Rosemary P (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't believe that I had suffered a deep vein thrombosis and after three weeks at two hospitals, I am so grateful to have been transferred to Ashley House.
I have found Ashley House to be a wonderful facility. To have the privacy of a room and an ensuite bathroom provides comfort, peace and calm.
Having
an expert physiotherapist design and support me through an individually adjusted programme to achieve mobility and independence is brilliant.
When I was admitted I was given such a warm welcome, I immediately felt comfortable.
I have found all the staff to be extremely caring.
They are all so cheerful with ready smiles and delightful natures.
It is a bright and positive place to be.

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Review from Roy W (Husband of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home is of a high standard of efficient while being pleasant and caring to the residents. My wife was there for three years and I visited daily. The nursing staff always responded quickly to any concern I expressed. The other staff were always pleasant and helpful which made my visits a
pleasurable experience although the accommodation is basic it was adequate and one could add furnishings it one wished.

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Review from Ian R (Husband of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relaxing, homely, peaceful. Everyone is nice. Staff are very helpful. Anything I ask for they help me with.

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Review from Martin S (Son of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old father became a resident of Grevill House in May 2016. As soon as he entered the Care Home the relief and happiness returned to his demeanour and outlook. Whilst the home is well established and in need of some updating, the staff and facilities are outstanding. Never did we see a
staff member without a smile on their face. We were so relieved and assured that father received the finest care. When he passed away in July 2017 his final weeks of intensive care were exemplary.

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Review from Mike E (Partner of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be bettered.

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Review from Antony M (Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Expecting the worst - my previous experience was terrible- this was quite the opposite and a pleasant surprise and a very pleasant experience.

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Review from C H (Partner of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a spell spent in hospital it was deemed my partner required care home nursing. How lucky she was in being accepted by Grevill House. The love and care she received could not, in my opinion, have been bettered. During our many visits, we always received a welcoming reception from management, nurses,
carers and others who contribute to the benefit of residents. May I on behalf of family and friends express our sincere thanks to one and all.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Grevill House and Ashley Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Grevill House and Ashley Intermediate Care Centre is calculated as follows: ( (246 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 315 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grevill House and Ashley Intermediate Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Suzi

Suzi Meler

Job Title: Home Manager

Joined: 2011

Suzi has worked for OSJCT since 2011, she has a wealth of experience including leading the Monkscroft team to achieve CQC Outstanding. In her previous role as Clinical Lead for the Gloucestershire region, she was instrumental in securing setting up and leading 5 Assessment Units across the region.


As the Home Manager, Suzi is committed to maintaining the highest standards of care, ensuring that each resident feels valued, safe, and comfortable within our community.


With a focus on continuous improvement, Suzi actively encourages open communication, actively listening to the concerns and suggestions of residents, families, and staff to enhance our care services further.


Katarzyna

Katarzyna Glowacka

Job Title: Deputy Manager

Joined: 2015

Katarzyna Glowacka (Kasia) is a dedicated and experienced nurse with a remarkable journey in the healthcare field. Kasia's nursing career began in 1995. In 2015 she began her career with the Orders of St John Care Trust, starting as a nurse at Bohanam House.


In 2020, Kasia's passion for nursing led her to Chestnut Court, where she took on the role of Senior Nurse in the Assessment Unit. In April 2023, she became an invaluable member of the Grevill House team where on September 18, Kasia was appointed as Deputy Manager.


As Deputy Manager, Kasia plays a pivotal role in the management of Grevill House, working closely with the Home Manager to ensure that the home operates in accordance with the policies and guidelines laid down by OSJCT. Additionally, she is the Lead Person for Infection Control at Grevill.


Outside of her rewarding career, Kasia is a loving mum of two sons and enjoys various hobbies, including travelling, sailing, capturing the beauty of nature through photography, attending live music concerts, and cherishing quality time with her family.