Grevill House and Ashley Intermediate Care Centre

279 London Road, Charlton Kings, Cheltenham GL52 6YL
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9.7 104 Reviews
  • Grevill House and Ashley Intermediate Care Centre, Cheltenham
Grevill House offers up to 50 residents compassionate, individualised residential, nursing and respite care. This warm and friendly home is located on the eastern edge of Cheltenham in the delightful village of Charlton Kings.

On-site is The Ashley Intermediate Care Centre which provides rehabilitation and enablement for up to 15 people that are discharged from hospital but who are not quite ready to return home. They are supported by a multidisciplinary team from the local NHS Trust.

Cosy lounges, a bright dining room and spacious gardens are the perfect places to relax or socialise with family and friends. Residents are safe in the knowledge that their dedicated, professionally trained team are on hand around-the-clock to give high-quality care and support required enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give an opportunity to try something new. They make sure everyone is able to enjoy themselves to the fullest from large-scale group activities and events, like the summer fun day, to arts and crafts, doing a jigsaw, gardening or simply reading a book. Visits from outside entertainers happen regularly. The home has access to a minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Grevill House and Ashley Intermediate Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wioletta Meler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Grevill House and Ashley Intermediate Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,460
    • Self-Funded Residential Dementia Care £1,480 – £1,570
    • Self-Funded Nursing Care £1,783 – £1,783
    • Self-Funded Nursing Dementia Care £1,783 – £1,783
    • RESPITE Self-Funded Residential Care £1,480 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,625 – £1,725
    • RESPITE Self-Funded Nursing Care £1,958 – £1,958
    • RESPITE Self-Funded Nursing Dementia Care £1,958 – £1,958

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Grevill House and Ashley Intermediate Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home.


Grevill House and Ashley Intermediate Care Centre Reviews (104)

Total of 104, showing 81-100
9.7

Grevill House and Ashley Intermediate Care Centre has a Review Score of 9.7 (9.651) out of 10, based on 28 reviews in the last 2 years. Over all time Grevill House and Ashley Intermediate Care Centre has 104 reviews.

Overall Experience

  • 79
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Review from J F (Wife of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my husband is in bed mostly - the staff always seem pretty good at coming in regularly to turn him which I'm pleased about. Although my husband is unable to join in things, from what I've seen, the carers seem to go all out to make the most of special occasions eg. Birthdays, Halloween and Remembrance.
The only small complaint, the room could do with a freshen up but this is secondary to care, which is good.

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Review from Michelle M (Relative of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were greeted with kindness and upmost respect at a very sad time as my husband's brother went there for end of life care, on his passing the staff on duty were fantastic, we are a large family and we were provided with refreshments all day from arriving at 9.30am until we left 10pm ish. Excellent
management and very caring staff who all looked very smart. When he did pass he was treated with upmost dignity, respect and care.

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Review from Susan M (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with the care at Grevill House. Staff are highly skilled, kind and nothing is too much trouble for them who are always warm and welcoming.

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Review from A O (Wife of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very welcoming and caring. It took a little while for them to deal with my husband as he cannot talk after a stroke, but soon with their sense of humour and 6th sense they managed. The room was spacious but intolerably hot this month. Very hard to get a really cold drink- however we cannot
fault the dedication and professionalism of all staff. Thank you for making my husband and myself feel at home.

Reply from Joe Caine, Home Manager, Grevill House at Grevill House and Ashley Intermediate Care Centre

Thank you for taking the time to send in a review of Grevill House. I am pleased that you were happy with the care and support we provided during his short stay with us. In terms of food and drink, I am sorry that this did not appear to meet your expectations. We do our best to cater for all tastes, taking account of dietary preferences and will always offer an alternative if desired, and it appeared that your husband had a good appetite and ate well. With regard to activities, our dedicated activities coordinator organises a full programme in consultation with residents, getting to know their preferences as they settle into the home over a period of time. I can, however, appreciate that sometimes it is not possible for individuals to take full advantage of this, particularly when with us for a relatively short time.


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Review from Malcolm B (Nephew of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty was taken into Grevill House, suffering from C.O.P.D, during the time she was there all of the staff were faultless, nothing was too much trouble for them. Also they were friendly and helpful towards me, answering any questions I had. All I can say is the staff are brilliant. You hear of bad
homes, but this is one of the best. They made a difficult time for me easy, as my aunty was my last relative,

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Review from Susan G (Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Ashley House has been a real pleasure and therapy towards my recuperation. The management and staff have been wonderful in nursing and caring for me, beyond the call of duty and have helped me so much on my road to recovery. I cannot praise them enough. The joy having a very pleasant room
to myself has been a big part in my recovery also, sheer bliss after sharing a big ward!!

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Review from Frances G (Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and helpful environment, always treated with care and consideration.

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Review from Riccardo C (Son of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An incredible experience of excellent care and service. Amazed by the professionalism of all the staff and the tender care demonstrated during my father's stay before his passing. I was overwhelmed by the warmth and caring that staff showed my father and all our family. I have told friends and family
of the wonderful experience and would be happy to share details to anyone who wants to know about Grevill Care Home.

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Review from Freda D (Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was given a warm welcome on arrival. I found that nothing was too much trouble and help was given on the spot or arranged for advice and help from another person (eg. doctor, nurse, manager, physiotherapist). I like the idea of the board by the door giving a general summary of 'abilities' and of help
to be given. It has been very difficult not being able to use a mobile phone because of the lack of a signal. I have missed being able to contact the outside world. I was impressed with the easy availability of the manager and staff.

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Review from Elizabeth P (Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my stay at 'Ashley Intermediate Care Centre' I have received excellent care, love and affection towards my recovery. The staff at all times were helpful and friendly.

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Review from June S (Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the facilities, staff and accommodation are excellent. However , food at times could be a lot better.

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Review from Enid S (Sister of Resident) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was no vacancy at another care home, in Burton-on-the-Water, when my sister needed full-time nursing care. When offered the room at Grevill House I had no hesitation in accepting it as I had already known a resident who had been very happy and well cared for during her stay there.
I cannot speak
too highly of the staff of Grevill House for the care and attention given to my sister.


Reluctantly, my sister has moved to the other Orders of St John Care Trust nursing home, where our sister-in-law is also a resident and is being well cared for. This now enables me to visit both relations at the same time and relieves me of travelling unnecessary mileage.
Both care homes are under the Orders of St John Care Trust which have very high reputations for looking after residents in their care. As my sister is deaf and relies on a hearing aid she stayed in her room; therefore, she was unable to participate in the activities I noticed arranged for the residents.


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Review from J T (Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite happy here, even though I am looking forward to going home. Staff are lovely and always very prompt answering the call bell. Treated with dignity.

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Review from A S (Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am in the care of Ashley ICC. I have found the staff willing to help and encourage me to push forward in gaining confidence in learning to walk again and respecting and encouraging me to be independent.
I would also like to bring to your attention that the unit leader at Ashley ICC is involved and
active in all the daily running of the centre. This reflects in the staff being happy, respectful and willing to go out of their way to make sure all individuals are receiving the best while at Ashley.

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Review from Jayne B (Daughter of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the manager is not very pleasant he doesn't speak when he sees you. I've never even had a "Hello" from him. Also it would be nice if the visitors could make themselves a hot drink especially when its cold outside.

Reply from Joseph Caine, Home Manager at Grevill House and Ashley Intermediate Care Centre

Thank you for taking the time to write a review. With regard to your comments, there appears to be a communication issue and I would like to ensure that any misrepresentation is addressed at the earliest opportunity. To that end, I will be in touch to arrange a meeting next time you are in the home. We have an open door policy here at Grevill House and visitors are welcome to meet up with me to discuss their concerns at any time. I have witnessed my staff on many occasions offering visitors a warm drink and I am not sure why this did not happen on this occasion. To make drinks more accessible and to meet the need for visitor refreshments we are in the process of installing a refreshment station in the home.


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Review from Audrey S (Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very kind to me. Nothing too much trouble. Lovely room, makes you not want to go home.

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Review from Patricia A (Resident) published on 21 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a warm welcome from a member of staff and from then on excellent care and attention from all. The physiotherapist here is excellent, nursing also and help is on hand at all times. From feeling really poorly, with the attention and intake of very good food, within a few days I was anticipating
returning home. This is a very good home.

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Review from Mary B (Resident) published on 21 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my short stay I was looked after with care and humour.

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Review from Keith J (Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a fall at home I was admitted to hospital and transferred here to convalescence. The experience and care has been good. I should have had better from the NHS after paying for forty odd years for help and care which did not appear after a long time. I think one deserves some care after long service
to the educational system of this country.

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Review from G H (Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after by excellent carers and staff after an operation on my left foot (non weight bearing for 10 weeks) Everyone very kind especially night staff and the hairdresser!

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Grevill House and Ashley Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Grevill House and Ashley Intermediate Care Centre is calculated as follows: ( (246 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 315 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grevill House and Ashley Intermediate Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Suzi

Suzi Meler

Job Title: Home Manager

Joined: 2011

Suzi has worked for OSJCT since 2011, she has a wealth of experience including leading the Monkscroft team to achieve CQC Outstanding. In her previous role as Clinical Lead for the Gloucestershire region, she was instrumental in securing setting up and leading 5 Assessment Units across the region.


As the Home Manager, Suzi is committed to maintaining the highest standards of care, ensuring that each resident feels valued, safe, and comfortable within our community.


With a focus on continuous improvement, Suzi actively encourages open communication, actively listening to the concerns and suggestions of residents, families, and staff to enhance our care services further.


Katarzyna

Katarzyna Glowacka

Job Title: Deputy Manager

Joined: 2015

Katarzyna Glowacka (Kasia) is a dedicated and experienced nurse with a remarkable journey in the healthcare field. Kasia's nursing career began in 1995. In 2015 she began her career with the Orders of St John Care Trust, starting as a nurse at Bohanam House.


In 2020, Kasia's passion for nursing led her to Chestnut Court, where she took on the role of Senior Nurse in the Assessment Unit. In April 2023, she became an invaluable member of the Grevill House team where on September 18, Kasia was appointed as Deputy Manager.


As Deputy Manager, Kasia plays a pivotal role in the management of Grevill House, working closely with the Home Manager to ensure that the home operates in accordance with the policies and guidelines laid down by OSJCT. Additionally, she is the Lead Person for Infection Control at Grevill.


Outside of her rewarding career, Kasia is a loving mum of two sons and enjoys various hobbies, including travelling, sailing, capturing the beauty of nature through photography, attending live music concerts, and cherishing quality time with her family.